I have had 9 moves in my 24 years of service in the Army... and Carlyle Van Services was without a doubt the worst moving experience in my career. Upon delivery several items were missing, and several more showed up broken. The driver spent the whole day explaining to me how it wasn't his fault... They didn't pack it right... They didn't load it right. I finally told him to stop giving me excuses! The two movers that accompanied the driver actually did a pretty good job. They were very conscientious and careful, and did not cause any of the damage to the items... The items arrived already damaged or missing from the shipment. When I filed my claim for damages/lost items noted on the Form 1850 (loss or damage at delivery) , which were acknowledges and signed by the Carlyle driver... Carlyle ignored it. The company never responded to it, nor returned any of my calls. In my opinion... the military should cancel any and all contracts with Carlyle Van Services. This company has no integrity! read more

The worst moving experience we have ever had out of 20+collective moves. Our things were trashed and missing and they are wasting our time and spinning our wheels as we try to get reimbursed for thousands of dollars in missing and damaged items. More than 3 months later. This is the worst disrespect to the military community. They put damage codes down for undamaged items so they would not be responsible for damage on delivery; however, they did not notify us of those damages on site. This is fraud. If we cannot rectify this through the company we will escalate it to the military claims office and use our own attorney if necessary. They continue to waste our time and energy. DO NOT USE this company. read more

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This company was contracted through the military for a PCS move, and their driver came to our home, and loaded everything onto two Uhauls because he couldn't fit his truck in our neighborhood. He was supposed to load those Uhauls onto his truck when he left our home. He did not. He left them unsecured in a motel parking lot in Fife, WA, where drug addicts from a nearby encampment promptly stole them. We spent days trying to locate and retrieve 25 years of our lives and through social media were able to recover the trucks and what little was left of our belongings outside two encampments. One truck was actually recovered from an unhoused couple. This company couldn't even be bothered to reach out or offer assistance. They either hire people that assist with property crime (the locks hadn't even been engaged) or the most incompetent over-the-road drivers in existence. If you are a military family and this company is who they assign to you, demand another company. read more

I just want to say to anyone who might visit this page and consider Carlyle Van Services as a hauler of their belongings, to please reconsider. When they make a mistake with your shipment they take no ownership of their mistakes and will only offer an "apology" to you. My wife and I are a military family moving from San Diego, CA to Pensacola, FL. We scheduled a shipment of our belongings and was assigned Carlyle to be the hauler. When we scheduled the shipment we requested a delivery date of 17 December, 2013. According to DOT laws the driver was required to have a certain amount of time to get across country- so instead of asking him to do it quicker, we pushed the date back on when we were going to buy our house. The driver arrived early on the 16th of December, and instead of ensuring he kept his word and called ahead to make sure our delivery would still get delivered to us, he dropped it off in storage. He didn't call ahead to the storage company as he said he would when he left San Diego, CA. Carlyle takes no responsibility for the driver's actions, and we are one week from Christmas and won't be able to get our stuff in time. To most people, this may not be a big deal. But we have a 6 year old boy, who still believes in Santa Claus, and who's mother spent over 10 months this year deployed and he's barely seen her. What should have been a wonderful Christmas time, with friends and family, will now be a nightmare. We have to explain to a little boy who's been super good, and didn't once get mad about his mommy being deployed, why he has no presents. Why, do you ask? Because the presents we bought in California were in our shipment that we were told would be delivered on the 17th of December. How do you tell a 6 year old there is a Santa Claus and tell him he's been good all year, only to let him wake up with no presents? The type of professionalism and courtesy I saw today when dealing with Carlyle showed me one thing- they do no care about their word or their customers. We told them over 2 weeks ago what day we needed our belongings delivered- not once, and I repeat NOT ONCE did they tell us it would be a problem. They called me today to tell me we weren't getting our stuff. They refused to do anything to fix it, because the driver who was hauling our stuff was in a hurry.... a hurry to off-load so he could finish his deliveries EARLY in order to be home with his family for Christmas. I'm glad to know that Carlyle drivers and staff will enjoy their Christmas holiday this year with their families, while the military family they displaced in the process has to figure out how to explain all this to a 6 year old little boy who's been excited for this holiday for months. Thank You Carlyle for putting your reputation on the line as a company and showing your customers that they mean so little to you. Enjoy your Christmas. Very Respectfully, Clarence J. Longworth Sandy Longworth read more

Run, Run FAST! Do not use this company...STAY AWAY! Just as every other person has said this company should be BLACK LISTED and never used to move anyone, much less the military. Just about every expensive item (expensive = over $100) I own was damaged in some way, shape of form. My four-hundred dollar, computer desk, ALL DINGED. My eleven-hundred dollar, Ashley Bed room set: dresser...DINGED and chipped, Footboard finish ruined. My wife's, two-hundred dollar, Ladder Shelves...SCUFFED across the front. My eighteen-hundred dollar, 900lb Safe...SCRAPED across the front resin finish & logo. LAST BUT NOT LEAST!!! My Harley Davidson, Night Train's rear fender has a DEEP scratch. Notice there is not dollar amount here...she's priceless. Well, not really. The estimate starts at $800. I'd give it all up if I could trust that the military would NEVER USE THEM AGAIN. And my story is not half as bad as some that I read here. SEMPER FIDELIS! read more

I agree with everyone else. Horrible Moving Company! My worst move in 30 years and 18 government moves. They broke so much stuff and worst of all LOST MY TEMPURPEDIC MATTRESS! I moved to Germany and most of my stuff arrived but not my mattress. Company didn't even seem to care. I don't think they even bothered to look for it, sent me the claims process crap instead. Which is great if I lived in the U S and could just order a new mattress and have it delivered but that's not going to happen in Germany, not the same size, no way to get one delivered here, etc... I hate this company. Poor customer service, sloppy workers, no follow up. read more

Gave us. 9 day window when they said they would drop off our stuff, and came after that. I have a 10 month old daughter that had to sleep on the floor of our house while we waited for them to come. If this company can't manage themselves in a 10 day window and planned for this well over a month in advance, I would never recommend them - ever. They are the reason why my daughter has to sleep on a hard floor until they came and they didn't bother to tell us they were late until THE LAST DAY THEY WERE SUPPOSED TO GET TO OUR HOUSE. read more

This is a TERRIBLE moving company. BULLET POINTS: -Married with children, military family. -Did not deliver on time (or as of yet for that matter) -Did not contact me to notify me that my property would not be here on time. -Offered Lawn chairs that I could go pick up from them to sit on in the interim till my property was delivered - Hung up on me while trying to get answers and solutions -Has already refused to pay any inconvenience fee as agreed upon in the defense transportation regulation part 4 (see attached image) -Expressed no concern for mine or my family's welfare when I told them how much everybody is struggling to sleep through the night, how bad everybody's backs are hurting, while we live off the ground while being held hostage by a moving company over our own property. THE STORY I'm a member of the armed forces moving as ordered to fort Leonard wood MO. The army contracted Carlyle Van Lines to move all my property here. My stuff was due in today 16 jul 2015. I called them this morning to see when the driver would be showing up. Imagine my surprise on the day we are supposed to move in, Carlyle Van Lines tells me my property would not be delivered today. They also told me my property would be delivered on the 23rd of July. Another week away. They didn't even bother to ask if I was available then. They said the truck was still loading in NC. If that's the case shouldn't I have gotten some type of correspondence a week ago? After trying to speak to a manager and trying to file a complaint. They offered me lawn chairs, that I could come pickup and use in my house till my property arrives. They weren't even gonna deliver lawn chairs to me. I passed and at that time they said I'm more than welcome to go back to NC and pick it up myself. read more

Carlyle Van Lines - Here is the agreement/regulation. Imagine my surprise when they said they would not honor it...after not delivering my property - Movers Near Me - Warrensburg, Missouri

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First of all, let me say that the actual movers that worked on my move were amazing. Super friendly with great attitudes despite all the challenges. Took care with my belongings, but still got things done quickly. Definitely 5 stars for them. It's the office side of things that is ridiculously bad for an operation of their size. Unprofessional and seem to be unable to keep anything organized. It took so many calls to coordinate each part of the move: move out, storage for 2.5 weeks, move in to a location an hour away. Each detail had to be confirmed over and over again as though they never wrote anything down. I spoke with them the day before they were scheduled to deliver to my new place. I asked if I would have the same team of movers (I would) and asked if they thought it would be better to have 4 movers vs 3 as it was a 3rd floor walk up. They said they would see what they could do. What they did is send 2 movers instead of 3 or 4 to move 2 bedrooms worth of stuff into a 3rd floor walk up. The movers had not been informed that it was a 3rd floor walk up, and called to get more help but none was available. I managed to find other movers to help (A Friend with A Truck - highly recommended). The Carlyle movers were so thankful, they offered to pay for the other movers out of their own pocket. I declined. These are great guys and it wasn't their fault that their company messed up. So, I paid for other movers when I had already paid Carlyle to do this job. I also thought it was odd that they required payment in full the day before delivery. My last move was NYC to MO (Roadway Movers - recommended for long distance moves), and I paid on delivery - as in, after I was back in possession of my belongings. This was from one town to another only an hour away, and I had to pay upfront? I guess now I know why. Even worse - no follow up - none. They were fully aware of the situation and felt no need to make it right. It sounds like if you're military you might get stuck with Carlyle, but if not, do yourself a favor and find different movers. read more

I cannot warn people enough to stay away from Carlyle movers. During my 14 years in the Navy, I've moved across country 4 times and across the world once. I volunteered to help a friend of mine by being his designated agent for his household goods and direct the move (unforeseen circumstances prevented him from being present). Carlyle's driver, Darnell, was the worst, rudest, most aggressive, despicable mover it has been my misfortune to ever deal with. Darnell would not take direction and became angry when I wanted to verify odd things he was telling me. I've never needed to get in a shouting match with someone, and I was ultimately threatened several times. He stopped the move without putting any of the furniture together or take away the boxes as he was contracted to do. Ultimately, he tried to grab all the inventory information, which was less than 100% accounted for, and leave. When I would not let him take the material, he accused me of assault, threatened to fight me, and called the police on me. It was only due to that police intervention was I able to get the mattresses they left outside into the house. The experience with Carlyle was a nightmare. If you are military and find yourself stuck with Carlyle, insist the contract be given to someone else. If you are civilian, it would be easier and more pleasant to move yourself. I will post this on as many websites as I can. I mean, the cops had to come to, for crying out loud. read more

7 moves in 14 years, this company is by far the most dispacable company I have dealt with. The first delivery was on 15 July, at that time the driver told me he only had part of my household goods and I should expect the rest of my items by 17 July, I never heard from the company so I called. At that time the move coordinator was uncertain. I called back the following week, was told I would receive a call back with an update. The return phone call never came, I called 26 hours later and was informed that the rest of my items would arrive the second week of August, one month after the first half of my shipment. Furthermore, the company was under contract to deliver my items no later than 27 July. If you are looking to move avoid using this company!! read more

I wish I could give these people zero stars. They have to be the worst moving company in the US and the government keeps sending business to them. They get a handsome payment from the military for moving household goods for military families and provide zero customer service to those families. John, one of their drivers was an arrogant a hole who showed with a truck 3/4 full and has the gall to tell me he can get another 17,000 pounds in the truck! Their local agent in Fayetteville NC did such a poor packing job that we had many broken and lost items. The fighting men and woman of this nation deserve a better moving service than this company of morons. Hope you guys get blacklisted from government contracts! read more

DO NOT USE THIS COMPANY. We are a military family and they clearly lied and BROKE our crib! There is absolutely no way we could have broken it to the extent it was broken by it being brand new, sitting in a first floor room. A huge gash of wood exposing a screw and the whole front scrapped up. My daughter was sleeping in that crib prior to them moving it and i am EXTREMELY OCD as well as my mother so i am pretty sure I would have noticed a gapping piece of wood missing exposing a huge screw and all the scrapes in the front. It is absolutely impossible for us to have broken it. When we submitted our claim they were saying that they put on the paperwork it was broken but they without a doubt broke it and then wrote that it was "already" broken to cover themselves. We have a baby on the way now as well so you can only imagine how EXTREMELY frustrating it is that they aren't seeing that the damage is impossible to have been done by us and will not take responsibility. I am astounded by the way they are treating us and this issue. DO NOT USE THIS COMPANY!!!!!!!!!!!!! read more

Carlyle Van lines is the worst moving company I have dealt with in 27 years in the military. As the transportation company responsible for picking up and delivering our belongings from storage, after a return from overseas, Carlyle failed miserably. The driver failed to pick-up most of our stuff, and the stuff he did pickup, he "mis-delivered" to other customers as he drove across the United States. Almost all of the items delivered were damaged. Just when I thought it could not get worse, the claims department has refused to take responsibility for most everything except a few low dollar items. Not taking responsibility is clearly their standard operating procedure (just read the other reviews). Please, save yourself some headache and Never, Never, use this company. If you are in the government/military, do all you can to get this carrier removed from supporting our soldiers, sailors, marines, and diplomats who deserve better treatment. read more