Customer service is what makes or breaks a customer's decision to return to a franchise. When…read morepurchasing a certified pre-owned vehicle, the expectation is that the quality and service will be close to what you'd receive when buying brand-new. Unfortunately, that was far from our experience. We had to return twice just to get a proper interior detail. For the inconvenience, Abel, the GSM, offered to tint our windows--which we appreciated--until we picked up the car and realized the tint was practically pointless. You can still see clearly through the windows. On top of that, the windshield was filthy when we got the car back. When we pointed it out to Abel, his response was: "Well, it's not a new car." So, does that mean customers don't matter unless they're buying something straight off the showroom floor? To make things worse, the check engine light came on just four days after purchase. This is supposed to be a certified pre-owned vehicle. Certification requires inspections and standards that should make it feel like new--so why isn't the service held to the same standard? Overall, the customer service was disappointing, dismissive, and far below what anyone should experience when buying a certified vehicle. Do better, or get out of the customer service business

Anna Rodriguez was rude and not helpful at all. Scheduled an online appointment for Saturday 11/15…read moreat 8:00 am to ask about some codes that kept coming up. She didn't even let me talk to anyone and said that we made it an online appointment for a noise. Held up a bunch of workorders and said it would be 5-7 days and they have no loaner vehicles. Wouldn't even consider letting me talk to someone one about the codes. Went to a smaller dealership walked into service department and ask what these codes mean. She put a handheld scanner on my car in less than five minutes gave me information. She scheduled me an appointment and was very helpful.

My name is Richard Ramos. Recently, I purchased a vehicle from Patsey Fowler at AutoNation GMC in…read moreCorpus Christi. I'm a 49-year-old man who has owned multiple vehicles. In the past, I've purchased two Corvettes, one Tahoe and used BMW X6 from AutoNation dealers in Corpus. I must admit that purchasing this vehicle was the most professional, personal, and enjoyable experience I've ever had. I've never had a salesperson in my life who went to such great lengths to ensure that all my expectations were met. Patsey not only ensured the deal was completed but also continued to check up on me to this day to ensure my vehicle met my satisfaction. She exceeded my expectations. She's an asset to your organization. I'll be recommending her to everyone I know.

Whether you're local to Corpus, or far away, Jacob Ponce will make sure you receive the vehicle you…read morewant. I found a vehicle online, but felt there was no way I could go pick it up...maybe if I flew down and drove it back. Marcus and Jacob worked a deal to get me the vehicle after my requested repairs/updates were completed. There are local automation locations to handle any after-purchase maintenance. I'm giving this a solid 4-star because of the ransomware issues and difficulties in getting responses. Maybe all the car dealerships are struggling with those so I might just come back to this later and add a star.

ask for monica. if you ever need a great service representative. she will make sure you are well…read moretaken care of. she is very caring and consientious.

We feel we were ripped off by Lithia Dodge. We went is to purchace a 2500 Ram that would be able to…read moretow 14,000+ lbs we looked at a 2500 ram tradesman with a power wagon package.6.4 L gas. The sales rep did not make us aware that this truck with the power wagon package decreases the towing capacity to 10500 lbs. They went ahead and sold it to us anyway. We looked in to getting a goose neck / 5th wheel and was made aware through research that the truck does not have the towing capacity to haul a 5th wheel. We went back to dealership and requested they fix this problem, they had very little to no knowlege on what they were selling us. They gave us no choice but to do a full trade in and lost minimum of 30 % right off the top.We were put in a fraudulent situation and will be contacted an attorney to see what options we have. I highly recommend you think twice about buying a vehicle from them. They act like they are working with you but all they are doing is ripping you off to make a sell no matter the consequence of the customer.

Anytime we've ever needed to buy a new car, it's always been such a drudgery, akin to going to the…read moredentist. There's always the piranhas waiting for you to pull in the parking lot, the major pressure to "get you into a car today," the back-and-forth games between your salesperson and the "manager" over a price.... Anyone else feel this way?? Well, throw all that out the window! AutoNation Hyundai is like a gentle breeze on a autumn day compared to the scenario previously described. We knew what we were looking for. We knew what price we wanted to pay. We knew the trade-in value we wanted. And, at every level, it was, "yep," "yes," "sure," "no problem." One shining star at this location was Michele Adams. Very easy to talk to, vibrant and energetic without being pushy at all. She was able to find us the car we were looking for, at the price we wanted. We genuinely enjoyed working with her. From sales, to financing, to service, to shaking hands with the manager, every step of the way was so easy to do. We couldn't be happier and will be true AutoNation Hyundai fans.

no response for days when asking about buying a new vehicle. The attitude of the service department…read moreemployee. I'll drive 90 miles so I don't have to deal with this dealership

I had a terrific experience with getting my transmission fluid flush today. Patricia, service rep…read morewas on top of things and ensured that I had a high quality experience. I appreciate that.

Worst dealership experience I have ever had with the purchase of my sons car…read more They sold me a car that has spend its entirety in the shop getting repaired and the dealership has refused to help or simply just ignored my please for assistance with the vehicle repairs or simple to just take it back. I will never go back to an Auto nation nor will I ever recommend them to anyone.

They will pressure you and rip you off. They sold me a car that was deemed dangerous one year later…read moreand they completely turned their backs on me. If you do go to these dishonest people, bring the vehicle to mechanic the same day. That way you can get your money back.

I call these people the previous day letting them know my tires are going flat and will most likely…read moreneed a new set. I am a repeat customer which means my vehicle is on file. Dropped my car off via appointment at 9 am to get new tires. They call at 2:30pm to tell me they don't have any. It's now 3:41pm at Discount Tire.

1.9 stars? That should have been my warning before wasting half my day at AutoNation Chevy SOUTH…read more Hands down one of the worst car dealership experiences I have ever had. I live in San Diego, CA and have dealt with plenty of dealerships, in Cali and South Texas--none of them come anywhere close to how bad this place is. I was fully ready to buy a 2026 Tahoe and was this close to signing the deal. Then a sales manager, Abel, waddles up with some serious short-man syndrome energy, swinging his little bit of authority around like he was doing us a favor just by existing, and immediately kills the deal. Congratulations, you talked yourselves out of a sale, Mr. Leader of sales in the Coastal Bend. That kind of ego-driven, condescending attitude is exactly why people walk out and never come back. That little man desperately needs to learn how to talk to customers instead of trying to intimidate them. "Leader of sales in the Coastal Bend!" he bragged. Yeah... okay. Your 1.9-star rating says otherwise. The only bright spot was Jacob. He was professional, helpful, listened to what we wanted, and did his job well. He was moments away from closing the deal, until Mr. Leader of sales in the Coastal Bend showed up and completely torpedoed it. You need to find a better career. Do better. Or keep earning those ratings. It's crazy how you see some of the Yelpers are from out of town and still getting awful service. Crazy, but it's true. The worst experiences at this particular dealership. How is it still in service? Update: Drove up to San Antonio and purchased my 2026 Tahoe at the same price with no hassle. Thanks again, Leader of sales in the Coastal Bend.

I had an appointment for 8:30 a.m. and dropped off the vehicle a little after 8 for an oil change…read moreand inspection. Nothing big it only has 30k miles on it. I sent my guys to pick it up a little after 3:00 p.m. The service wasn't even started. They said it would be about 30-45 minutes. My guys got out of there after 5 p.m. The 8:30a.m. appointment put my guys into overtime. I don't send any of my fleet to AutoNation Ford and now will not go back to AutoNation Chevy as well. *Note- SAMES FORD in Corpus Christi will come to you to do oil changes on whatever make vehicle.