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    CarMax

    5.0 (2 reviews)
    Closed 11:00 am - 8:00 pm

    Services - CarMax

    Car buyers

    Routine automotive maintenance

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    Greene Ford - https://www.facebook.com/GreeneFordCo/

    Greene Ford

    (38 reviews)

    If you're looking to buy a vehicle, ask for Roger. He was by far the best part of my experience at…read moreGreene Ford--professional, honest, and helpful from start to finish. I would absolutely recommend buying from him. However, I cannot recommend Greene Ford's service department. I brought my 2020 F-150 in because the engine had a severe ticking noise. It sounded like the engine was on the verge of failing. The truck is covered under an aftermarket warranty, so I wanted the problem diagnosed correctly. The service department told me the issue was the spark plugs and coil packs. Those repairs were completed, but when I picked the truck up, the engine was making the exact same loud ticking noise as before. When I called back to explain that nothing had changed, I was told they thought I had only brought the truck in because the check engine light was on. That was shocking to hear because the entire reason I brought it in was the loud engine tick. It felt like no one had actually addressed the concern I clearly described. I ended up spending money on repairs that did not solve the problem, losing valuable time, and having to take the truck somewhere else. To make matters worse, I was told they were about three weeks behind on engine-related work. I then took the truck to Chestatee Ford. Despite having a much busier service lot, they diagnosed the issue quickly, and within two days they had a replacement engine approved and on the way under my warranty. The difference in professionalism, communication, and diagnosis between the two dealerships was night and day. If you're shopping for a vehicle, go see Roger. But if you need service or engine diagnostics, I would strongly recommend taking your vehicle somewhere else.

    Brought vehicle (2018 Ford EcoSport) in w/ check engine light. Took days of one-sided communication…read moreto get a diagnostic and have the issue "resolved." After getting it back, the engine light came on again the very next day and they said it had a whole different issue. I spent a quarter of the vehicle's value to get it back possibly running normal...time will tell. Poor communication and the poorest of service. They got my money, so they probably aren't worried about an honest review.

    CarMax - carbuyers - Updated September 2026

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