Lexington Carmax is similar to Lexington itself...a less vibrant, less efficient version of its older cousins in other cities. Carmax itself is a wonderful company that I have dealt with many times. The ability to browse the lot and enter any car is really helpful, and the fact that the salespeople don't pressure you is amazing. However, Lexington kind of drops the ball beyond that. First of all, the location isn't ideal. It's insular, and far from any highways. This means when you test drive a car, you don't get any experience driving over 45 mph, so you never get a feel for how the car handles at higher speeds. This isn't something that can be helped, and is one of the design flaws of the city itself if we're being honest. However, something that can be changed is the length of the test drive route. It was disappointingly short, and I ended my drive feeling like I hadn't gotten to know the car at all. Beyond geography, the sales staff that I worked with in Lexington were a little less helpful and personable than staff at other locations. They were unable to find a car in the system that was on the website (what? Maybe they had a good reason like the website is slow to reflect inventory, but nothing was ever explained to me other than "I can't find it"), and they were generally slower and less helpful than I have experienced before. I placed a hold on a car, then found a better one elsewhere and forgot to tell the salesman that I had been working with. It took me a couple of days to realize that he had neglected to follow up with me and try to get a sale before the hold ran out! For some this may be a good thing, but I was unimpressed. Overall, I would recommend the Carmax company to anyone. But, more specifically, I would urge anyone in central Kentucky to try and make the journey to Louisville if you can. The staff is more attentive, the lot is much bigger with a wider selection, the location is right by the interstate, and the test drive route is much longer. Sorry, Lexington, but sometimes mid-size city charm just doesn't cut it. read more

I am on my second car from Carmax. I should have learned my lesson the first time but didn't. These cars sit for years sometime before they are sold. They give a short inspection but they don't want to know what the problem is cause then they would have to fix it. The cars suck, the financing suck save yourself the trouble and go somewhere else. Only 5 more years of payment on this POS, fingers crossed it make it half the time. read more

Didn't buy a car here but went to go check on a vehicle that I was interested in. They're just really bad at their job. There was 0 convincing, just told us to go and look at the car (was searching for the car for a good 10 min), didn't feel like they wanted to sell the car, and no follow up or nothing. Just ended up getting a car at the actual dealership lol. Their front desk person is nice though. read more

I had a phenomenal buying experience with Matt White. I was very hesitant as I had several cars I liked and wanted to take my time picking out the vehicle I'd take home. Matt listened to all my thoughts and concerns, and never once rushed me or made me feel like a burden for being a little bit slower to pick a car. Even when I changed my mind and decided to go a different direction, he was kind and understanding. He also had a trainee with him Braeden who was very nice and personable. He had a wonderful attitude and was very helpful to Matt. I can't recommend this place enough! THANK YOU MATT AND BRAEDEN!! read more

After a positive buying experience here a couple of years ago, it was my first stop when looking to replace another car now. While I do like the set prices and they had a few cars that met my criteria within my budget, their customer service was dramatically worse than it was two years ago. When I came to test drive a car one day, I arrived on time for my scheduled appointment and the salesperson was outside on a personal phone call, so I ended up waiting a while. When he did come in, he said that even though they advertise a 24-hour test drive (which is what the standard was when we purchased a car here two years ago), test drives are now limited to 20 minutes. I came another day to test drive a different car and waited over 30 minutes past the scheduled appointment time (despite there being numerous staff members sitting at their desks unoccupied). Despite having cars that interest me, I'm not comfortable making a large purchase here. read more

I had the most wonderful car buying experience here that I could've imagined. I'm a 24 year old woman who had never bought a car before, and the staff here made the process so comfortable and transparent. There is no negotiation involved, which makes it much less intimidating. There was never a moment that I felt rushed or pressured, which was honestly not what I expected buying a car to be like! I didn't plan on buying at first, as I was only there to get my car appraised and lightly browse. Josh, the salesman who helped me browse and eventually pick a car, was wonderful! He was very kind and helpful with helping me look for cars that had the features I was looking for in the price range I wanted, as well as helping me transition from one car to the next. He was very transparent about the car's history, pricing and fees associated. However, Leigh was the highlight of my experience. I was there pretty late (after closing for sure), as I didn't anticipate finding a car that day, and she made it a point that we weren't leaving that building until I had zero questions or confusion about the purchase. She explained all of the paperwork to me without me even asking- it's very clear that she loves her job and wants the best for clients. She was absolutely phenomenal. She and Josh were incredibly patient and helpful. I truly could not have asked for a better experience! read more

CarMax - My new (to me) 2020 Lincoln Corsair! - Used Car Dealers Near Me - Lexington, Kentucky

I had an amazing experience, I would say my best and quickest car buying experience to date. All thanks to Jacob Hightower for making it all easy and quick! Will refer everyone and continue only buying cars through CarMax. read more

CarMax - Used Car Dealers Near Me - Lexington, Kentucky

Buying experience was great. Andrew was very helpful. Tire low light came on day after purchase. I was told to bring it elsewhere to get the tire checked. Did that, still leaked. After several attempts at contacting CarMax service dept, I just brought it back to the store. They replaced the valve stem and the tire is fine. Cut to 3wks later, I take it to my local mechanic for a checkup before a cross country trip and he tells me I have an oil leak. I've left CarMax service three messages.....absolutely NO response from them. I am still within the 90 day 'warranty' period so I'm required to take it there. Why have a service dept if no one 1)answers the phone and 2) no one returns calls? read more

We sold our Lexus suv here. They quoted and gave a fair price. We had done our research prior so knew what it was worth. They were spot on accurate. Nice folks. We highly recommend. read more

We had terrible customer service. The rep who helped us had some personal issues (which was inappropriate to share with us in the first place) and was clearly angry and short throughout our entire interaction. He did not apologize for what turned out to be an hour-long wait to pick up a car; instead, he made excuses and was defensive. Don't expect quality customer service. They have lost our business. read more

sales staff was excellent service department after purchase a vehicle was the worst I've ever experienced service manager. Had total disregard for customers concerns. read more

The Lexington staff is leaps and bounds more organized than the Cincinnati staff. I had an unbelievably complicated time getting my car from Cincinnati to Lexington for some reason, once it was here I sat in the showroom for about 3 hours with a new employee who wasn't too sure of what to do (that's fine everybody learns, but somebody should be there to help.) Buying a car with cash and no financing shouldn't take more than an hour. I've had the car a little over a month now with no problems, I'll update if need be. I'd say only go here if you find a really good deal because the experience isn't all that great. read more

I showed up to get my car appraised and they said I needed to make an appointment. So, I made an appointment for the next day. I show up promptly for my appointment and checked in at the desk. He said the person I needed to see was busy so he would help me. He instructed me to go open the hood and the trunk to my car and he would meet me out there. I sat in the 90+ degree heat waiting for 20+ minutes. I decided to leave, I felt like if their customer service was that bad before even getting my car appraised then I don't want to do business with them. It may have seemed like I just wanted an "appraisal" but I am in the market for a $30,000 vehicle, I'll take my business somewhere else. read more

After being pre approved and picking a car online, drove 2 hours to dealership to find out that they had sold it. I had an appointment and confirmation sent through text and spoke with this woman on the phone and the order to hold the car was never put in. Wasted time and gas and left unimpressed and disappointed. Don't waste your time, they'll probably forget you, too. read more

The car I bought is fine so far. My complaint is that what they offered me for my trade in online was cut in half after I drove 2 hrs to get to the Lexington KY location. They tried to say my car was not shifting correctly and had a noise that they have never heard. Funny because transmission was fine on the 2 hr drive there. I think they saw a woman coming in by herself and tried to take full advantage of me. What they didn't know is I had already taken the car to a mechanic before bringing it down there and nothing was wrong with the transmission. The sales guy was very nice but I can't say anything else good about Carmax. read more

My husband decided to buy a truck when we were in Ky visiting our daughter. I was not sure about this whole CarMax thing but I have to save it was one of the easiest car buying experiences we ever had! They shipped the car up to us from Ga. (small fee of course) and we got to drive and inspect it before we bought it. Salesman was wonderful. Would definitely do this again! Great experience. read more

I have been to more car lots that I would like to go to in the past year and I must say, this place was probably the most quickest and hassle free car lots that I have been to. I love the fact that your car choices aren't limited to the store here in Lexington. It is convenient to download the Car Max app so that you can browse through the many vehicles that they have. The filters in the search engine helps you find exactly what you are looking for, if the store in Lexington do not have the specific car you want, you can have the car shipped to you (from other lots). If the car is near enough, you don't have to pay any transfer fee. They have plenty of financing options but if you would rather work with your own bank, then they will not pressure you to finance through them. Another plus that I would like to mention is that you have an option to customize your car. For instance, I wanted to have a DVD player and leather seats for my van, they can put leather seats and install them for you! They include the price of such customization in your financing if you want. Definitely an A plus experience buying from here. Go see Michael Smith and he will do his best to help you find the right ride. read more

Holy cow - just wanted to go test drive a car and possibly buy, 10 ppl standing around but yet I'm told "you need an appointment..." No I am not waiting and I'll take my business elsewhere read more

We purchased a 2013 Buick Encore in November of 2016 from CarMax. When we were purchasing the vehicle, they offered us the extended warranty and stated to us that with this extended warranty if there is anything wrong with the vehicle to bring it into the dealership and they would fix it and all we have to pay is the deductible. We decided to get the warranty and felt good about it. Recently our check engine light and traction control light has been coming on with a message stating engine power reduction. We also have been noticing that we are having to add coolant to the car now. I called CarMax and talked to the service department. They said they were backed up 3 or 4 days now and referred us to another car shop that will honor the warranty. We took the car to that car shop and when they called about the extended warranty it did not cover the radiator leak because its considered general maintenance. I called CarMax and spoke with service manager Robin who stated it is general maintenance and we would have to pay them for doing the work also. I got upset and said this isn't right because we were told something completely different. He said if you want to file a complaint here is our corporate relations number. I called and spoke with a guy by the name of JD who was very apologetic and said he would send some information to the dealership and either himself or the dealership would call me on Friday(this was Wednesday). I said ok. No one called me on Friday. I called him back on Monday and he said there were notes in the file not sure why they never called me from the dealership. He said he would have the dealership give me a call back. Later that evening, I had a sales manager call me back. He confirmed the warranty is a limited warranty but he is not sure as to why customer relations had a sales manager call. So I called JD back and left a voicemail to call me back. We went and picked up the car from the other car shop last night as they closed and everything was running fine until about 15 minutes later, the same thing happened. Check engine light, traction control light and reduced power message came back on. I call Fleet Doc who said maybe I should take it to GM to have it looked at because they can't figure out what is going on with it. I am so aggravated right now over this whole situation and CarMax does not want to fix the car unless I pay out of pocket. I would not have purchased a limited extended warranty for $3200 if I was told it has limitations.... NO WAY!!! I will never purchase again from them.... and I will tell everyone I know to go elsewhere so they do not get treated like this. read more

Pretty good experience overall, but I will say that the communication coming from their staff has definite room for improvement. My car was shipped to me, and I received email notification that it had arrived. No one ever called me, so 3 days later I called and asked if they are still in the business of selling cars. They said yes, but the car wasn't sell-able. What?!?!? I called back again, and got clarification that the car had acquired a scratch during transit that needed to be fixed before they could sell me the car. OK, fine, but why am I having to call over and over to get this information? I talked to another friend that had a similar communication problem when his car arrived with a crack in the windshield. Overall happy with how things went once we had that all figured out, but it really makes Carmax look incompetent and not on top of their game. If I wasn't so looking forward to the car, I would have shopped somewhere else. You have a good game going on otherwise, but the communication between sales and customers and auto-messages needs to be cleaned up. read more

I haven't been car shopping or bought a car in over 10 years. I needed a good gas mileage vehicle for all the driving I do for work. I JD looked at the Carmax app, but thought I would check it out in person. I liked the idea of a hybrid. When I got there I already noticed it was a bit different from a regular car lot. The cars were all inside a metal fence. I later realized it was because they leave all the cars unlocked so everyone is free to browse and look at any and all vehicles at their leisure-not need to get help form a salesman or ask for a key to look inside. When we entered the building, no one asked it we needed help. They were friendly and smiled, but that was it. I hurried out to the lot before someone could speak to me. I figured a salesman would be right behind me-but no! And there I was, not knowing where to look for what I was interested in. I couldn't believe I was going to have to ask for help! When I did, Rick explained to me how the cars were arranged and then I was on my own. I explained how this was so opposite what I was used to he explained how they were different and the price in the car was the price and it was a no pressure experience. He said if I find a car, let him know and he'll get a guy and the keys. So that is what I did. I found 2 and drove them. The guy was no pressure. When I asked questions, if he didn't know the answer, he would let me know. There were so many cars no one could know everything about it and that made me feel better because he couldn't push anything on me. When I was done test driving he asked me which I liked the best, I told him, and the he left it up to me. He walked off to let me think about it and to come see him if I was interested. How refreshing! I compared the sticker to the Kelly Blue Book and it was within less than $500! What a fair deal. I decided to get the car and was going to dread the approval process. Another nice surprise! What would take a few hours at a regular dealership took 10 minutes here! Once I chose the car and they did the paperwork, I was done in about 20 minutes! I spent more time walking around the lot and driving cars than the financing part! What a wonderful experience! Please go there for your next vehicle and ask for Nate! He decided to work there after he bought a truck there and loved the experience! read more

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CarMax was the least stressful car buying experience I've ever had. So easy, almost scary!! Lol. I hate buying cars because of the pressure from dealers. There's no pressure and they are extremely willing to please. I love my vehicle. Highly recommend. read more

I recently purchase a car from Carmax on n Lexington and within 2,000 miles I had a "Brake" emergency indicator light on due to brake pads needing to be replaced. I called them and said I thought they did a more thorough inspection and probably won't buy another car from them knowing they cut their inspection so close to minimum standards. I knew them from my days in Richmond, Va where the company was founded (and they used to be an honorable company). They told me the service manager may help with the cost, and I set up an appointment almost two weeks later. At the appointment, the technician told me it's out of warranty, and told me he couldn't authorize anything related to correcting the issue. In addition, he told me that the manager wouldn't be back for another week. Obviously, the brakes needed to be fixed immediately, and I had to pay. The moral of the story, do NOT trust their inspection, and they will NOT stand by it unless you allow them to extort you with a $2,000 plus warranty (which may not even cover brake pads). This time it's "Shame on CarMax," next time it will be "Shame on me." However, i am glad to report, there won't be a next time for me. Jennifer: no person has tried to make contact. Not a single voicemail to call anyone back. Just FYI. They must not be telling you the story. Also, I paid $115 to replace a sensor chord damaged when CarMax replaced the front break pads before I bought the car. That was the issue. Could have been easily avoided if your teams weren't so worried about making the customer pay for unusual maintenance items that should have been fixed in the first place. Happy to speak with someone, but no calls were made. read more

I purchased a car from the Lexington, KY Car Max store. The sales rep Erica were very friendly and attentive. The Service Department is a joke! I was told after I had already signed all of the papers that there was an issue with the car that the service department could easily remedy. It has now been three weeks and multiple calls and the issue still remains. The service department is not at all helpful or knowledgable. I took the car for the "quick fix" left it there for more than 10 hours and upon return, it was in fact not fixed. I had to call again asking why it was not repaired and was told a part needed to be ordered. Two weeks later I still did not have the part. The car is still not repaired even though I was told it was a "quick fix." The service department does not have extended hours, or are they in on Saturday causing me to lose time from work to repeatedly take the car back to them. During that time I have had to make several calls to them to try to fix to the problem, with no return calls from them. I have regretted purchasing a car from Car Max read more

The actual car buying process was really nice and the people in the showroom were really helpful and polite. My complaint is with the maintenance/service department. Firstly, they don't care what shape the car is in when they sell it to you. I had a repair shop take a look at it after purchasing and found so many problems with it (brake pads, grooves in the rotors, etc). It took a week to get the car seen and I was told it would only be a few hours. They called and said they took the brakes apart and did a full inspection and the brake pads were fine and there were no grooves in the rotors (keep in mind, you can literally see the grooves in them and the brake pads were completely worn out until it was metal on metal. Very obvious these problems existed) but service said these issues didn't exist and were fine. Then they tried blaming the brake light being out on an aftermarket back up camera that was installed. The brake light has been showing that it was out the very first day I got it. The back up camera was installed two and a half weeks after this issue arises. They had my car for two fulls days and I finally told them I had to have it back because they weren't getting anything done and I was moving. The paper they gave me when I got there had a break down of everything done and they said the brake pads and rotors were fine and the brake light was due to back up camera so no work was done. Then I also see the maintenance men jumping around and making jokes with their friends instead of doing any actual work. Had to take my car to a different repair shop where they confirmed the rotors were extremely grooved and the brake pads were almost completely gone. Car buying process is fine but hope there aren't any issues because their service department is the worst I've ever seen. read more

I'm sorry Zac had a mediocre experience. I found Kelly, Chris, and the whole staff friendly, knowledgeable, and helpful. In short, they made my buying a car one of the most painless and enjoyable I've had, and I'm 73. I recommend them without reservation, and the 5 star rating is 100% honest from my point of view. read more

I tried purchasing a new car from Carmax. I was hopeful for the great car I saw online and ordered to be shipped to my home store. I was looking for a new car for months and this one checked all my wishes. However, upon arrival to my appointment time I wasn't seen until 20 minutes after my appointment with no one speaking to me. There were no introductions really made and my family and I are often left waiting to see the car. Then it was not washed cleaned and had many scratches, paint damage, front damage, fabric damage, etc that were not listed on the description. I feel like they need to have an Honest description of all the conditions of the car and honest price. It's like they put no effort or care into mg service. . i felt forgotten, ignored, lied to, and disappointed with my entire experience. Even with the imperfections I liked the car, but there was no room for discussion, compromise, or even polite timely service. read more

We just bought our second car through CarMax. It was a great experience both times. We got cars in great shape. they looked and drove like new ones. But the process was best of all. I have always hated haggling for a car, and in the end feeling as though I had been taken. None of that at CarMax. Prices are fixed and non-negotiable. The sales people are well informed, helpful, and friendly. I can't imagine buying a car anywhere else. read more

Was always skeptical but just had an incredible experience with my 2014 Jeep Wrangler from start to finish. Transfer process was simple and free from Nashville to Lexington. Car was immaculate and priced competitively (no haggling). Only additional cost (excluding sales tax) was $75 documentation fee (local dealer quoted me $750 documentation fee on a similar vehicle by comparison). Carmax even put on new tires without me asking (approx $800 value). No sales pressure during test drive. No financing pressure when purchasing (I had already arranged financing). 7 day full return policy. 90 day/4,000 bumper to bumper warranty included in price. Checking out took 25 minutes. Worked with Mike Elam. Would highly recommend Mike and Carmax to anyone looking to buy a top end used car. read more

My husband and I had been to so many car lots over the period of 4 months looking for a car for me. We went to CarMax at a recommendation from a friend who had bought a car from them. We went for the first time in a Sunday afternoon. We browsed cars for 3-4 hours and the best thing about it wasn't that the doors were all unlocked so you could get inside the vehicles but the fact that we were not followed around and hounded. That was a breath of fresh air. We had been chased around by so many car salesmen at other lots so it was really nice to be able to look at different cars and talk it over with my husband and narrow done our list of wants and the type of vehicle we wanted. When we first Ally went inside to talk about financing we met Eric R. He was so friendly, patient, and generally interested in helping us get the right car for our budget. We had a couple of cars transferred from other CarMax lots and that was surprisingly a smooth and seamless process. We worked with him for over a month to find the right car. He always answered all of our questions and was so patient with us even though we were indecisive and taking forever to actually purchase a car. The financing was painless as well. Kevin went through everything with us page by page and made sure we understood everything we were signing. When we went out to get the vehicle to drive it home they had put a yellow now on it and we were being congratulated on our purchase. They even took photos of us with the car so we could post them. I would give them 100/100 stars if possible. We will most definitely be back for future car needs and I have recommended them to anyone looking for a car. Fantastic experience! read more

Bought a vehicle at CarMax for the first time a little over a year ago. Since then the vehicles been in and out of the service center 3 times for different problems. The service department at CarMax doesn't know anything about cars or how to communicate with car owners! Our car was ready days before they called us. Very disappointed with our purchase and service! read more

Excellent experience from start to finish. You can test drive as many cars as you'd like. No pressure from anyone. They were super helpful and friendly. Found the car I wanted, had it shipped here. I would highly recommend. read more

Traded a 2009 Toyota Venza for a 2015 Toyota Venza in April 2018 at Carmax Lexington. After driving home 80 miles one way we decided that the brakes were not right because they were not as good as our 09 model. I made an appointment to return for another inspection. Their tech said there was noting wrong with the brakes. Upon purchase the car had received a fresh oil change. We don't drive a lot of miles and 4 months later it was time for a oil change. We took the car to our local honest dealer (Swope in Elizabethtown, KY) for this service. Upon their inspection it was determined that the rear disc brakes were worn out so bad that the rotors had to be turned along with new brake pads. We had NOT mentioned to them anything about the brakes. My wife and I knew all along they were not right. We did not feel safe to return 45 miles home and an additional 80 miles back to Lexington to return to Carmax so we had them fixed. After returning home I called the Carmax service department 9 TIMES in a week and left a message for someone to please return my call and told them several times what the call concerned. Can't talk straight to service, you have to leave a message. Finally I called the management office and they got me a service manager on the line. I explained the problem and requested a refund on repair of the brakes. He says that his mechanics inspection said they were OK, and furthermore it had been longer than the 30 day warranty they give, WE had worn the brakes out and we should have came back to them to get the brakes fixed. WHAT? The brakes were supposed to be FINE. First of all how do you wear brakes out this bad in the span of 5,000 miles? We are 60ish and not wild drivers. He also suggested we should have DRIVEN (125 miles on bad brakes) from dealer to return back to Lexington to have them fixed! We could have gotten killed. My opinion is If we had driven back they still would not have made it right because of the 30 day warranty. I offered to send him the replaced pads for his inspection to no avail. Be aware of their so called multi point inspections. Carmax should be responsible and refund my $233.18 to make it right. GO somewhere ELSE if you want honesty. read more