My first experience at CarMax and it went well. They have real nice incentives like being able to test drive the car you're interested and another is being able to return the car you bought within 10days of purchase if you change your mind. Only downside is you can't negotiate pricing as you would at a dealership, but for all it offers plus cutting down on wasting time CarMax is the way to go. Also different locations seem to operate differently as I did not enjoy my experience at the Buford location. We also went to Gainesville which was a smooth and nice experience however I had the best experience at Norcross. After looking at several cars I chose the fully loaded 2024 Kia Sportage and I love my car! If you want a straight forward seamless experience. I would recommend CarMax. read more

CarMax - 2024 Kia Sportage SX-Prestige - Used Car Dealers Near Me - Norcross, Georgia

I have always disliked the car buying experience but CarMax made it bearable. I reserved my car online before I got there. They let me test drive the car by myself for 20 minutes. They gave me the Auto Check report so I know there were no accidents. They also walked me through the different warranties. It took a while for me to get the loan from my credit union but that was not the fault of CarMax. Finalizing the paperwork took longer than expected but only 15 minutes longer. I really enjoyed the no hassle no surprise fees experience. read more

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It was time for our 2006 Lexus RX400h to find a new home. After shopping for offers, we took up CarMax on theirs, not expecting to actually end up with what they quoted since there were many issues which we were honest about. We had a 10am appointment... and at 10:54, we were walking out the door with the exact amount they'd quoted! Everyone was kind and helpful, especially Rachael and Genesis! I highly recommend these folks! read more

CarMax - 2006 Lexus Hybrid - Used Car Dealers Near Me - Norcross, Georgia

Ms. Ramona at repair Schedule Front desk is SO sweet . I am not only enjoy but pleasure to work with her. I she'll keep you posted on the finishing results report form me. read more

I would not recommend CarMax or Safe-Guard GAP coverage. My experience with both companies was extremely disappointing during an already stressful situation. My vehicle was declared a total loss, and my GAP claim was denied because I could not provide an official police report. I explained multiple times that I was struggling to obtain one due to the other insurance company accepting fault and handling the claim. Despite explaining my situation and doing my best to provide what I could, neither company showed any understanding or willingness to help. Once the insurance payout was sent to CarMax, I was still left dealing with the financial burden on my own. The only response I received from both parties was, "I'm sorry." It's frustrating to place trust in companies when purchasing expensive vehicles, especially in today's economy, only to feel unsupported when you actually need help. Based on my experience, I would strongly encourage others to thoroughly research their options and consider other lenders and GAP providers before making a decision. read more

I have bought my last 2 vehicles from different carmax locations and have always had great experiences (Savannah and Chamblee). However, this one was absolutely terrible. The woman I spoke with on the phone prior to coming in was so friendly and helpful, so I was excited to come in and test drive a Lexus. Upon arriving, the parking lot was an absolute nightmare with cars just sitting around and blocking the lanes to enter/ exit, tow trucks getting uncomfortably close, etc. After I found my spot I went inside and was helped immediately. However - when it was time to test drive the associate just handed me the keys, said "see you in 20 minutes" and walked back inside? Nobody cared to show me a single feature on the car. The inside and outside were both in very poor condition - the rims were completely scratched up, the interior was dirty and smelled like straight cigarettes. We even found a plastic knife on the floor? The price was ridiculous considering the condition. I Immediately knew this wasn't the car for me and decided to leave. The parking lot was even more of a disaster as I walked up to my loaner car that I drove here. There was a carmax employee trying to back a Mercedes onto a tow truck right next to me - she pulled forward and was maybe 3 inches away from hitting my back bumper. I asked them all to stop so I could move the car out of the way, and upon getting to the door I noticed a ding in the paint that wasn't there before!!! You can even see where someone tried rubbing it off. All of the employees standing around had a HORRIBLE attitude towards me right off the bat and flat out said "it's not our problem". I asked the manager if they can please check the cameras to see what happened but they claim they don't have any?? I was looking right at them all over the lot!! I was frustrated yet extremely polite with all things considered and get that these things can happen anywhere, but the way the situation was handled by the staff was extremely unprofessional. I told the manager I wouldn't be returning and she just turned her back and walked away. Cannot stress avoiding this location enough - Buying a car from untrustworthy people is never a good idea and they do not take proper care of the vehicles. read more

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I had a car in mind that I wanted to trade with before my birthday gets here and I try to see what they offer me. It was a good offer! Then I go ahead fill out the form online while I was at work made appointment to test drive at the end of the day. I had all documents they needed from me since I have this in mind.. Shenita was very helpful and explained every little detail, makes it so easy for me and I went home with my new car that exact same day, 10days earlier than my birthday! I recommend this place for every one the staff knows what they are doing. They are fast and making sure you are satisfied. I want to thank Shanita Monroe specially greet me very well when I walk in. Take me to her table and make this happen maximum in two hours with my test drive. You will never regret if you go this place read more

CarMax - The screen congratulates! - Used Car Dealers Near Me - Norcross, Georgia

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For years I've bought cars either directly from the dealer or Carmax and rarely had issues. Cam Miller was a great representative he was helpful, professional and thorough. I was even able to connect with him after purchasing my vehicle due to some concerns that I had pertaining to the vehicle. Frederick Harry in the service department was great as well. He's professional and ensures that his client's needs are met and satisfied. They both made my experience consistent to my previous experiences. Appreciate these guys. Highly recommend this location as well especially the service department because when I called the Stockbridge service department either their phone just ring or their mailbox is full. This happened about five times. read more

Horrible....employees are not properly trained. Had an offer for them to buy my MIL car. Had POA and all the paperwork. They didn't understand what a successor POA is. Wasted an entire day but drove down to Carvana, and no issues and quoted be 25% above CarMax. Don't waste your time at this dealership. And to think we were about to make a purchase here as well! Never again. read more

This is my third time at Carmax and 2nd time using the same salesperson. I do see some of the reviews as this location being very iffy but I will try to be fair and honest in my review. Here's how it went for me: John G. Is my salesperson and I've worked with him a few good times. Carmax is known for always being reliable and having affordable easy to source loans for you to get the car of your choice. Even though they sell used cars they are typically in pretty good condition. In fact - their website has one of thee best searching criteria I've seen on the market ! I knew exactly what I was in search for as a second car option so I had down to meet John for a test drive. They have an approval and buying process online that doesn't work forreal. Think of it as an "estimate" for what you'll really pay when you get there. The cars I wanted were not at the location but as with my other experience I was determined to find a decent car so I would not have to travel far out. I purchased a white Corolla and John patiently worked with me the entire time beginning to end. Even with me coming in later in the day I had an amazing experience from beginning to end. Would go again. read more

CarMax - Used Car Dealers Near Me - Norcross, Georgia

Terrible, misleading service. Completed a deal on a trade in. Never saw the car. Tried to get me on a title issue but the county had no issues with it so why would they. I think they sold the car and never gave me any other options. They would still buy my vehicle but nothing about the trade. Stay away from carmax. And I'm sure plenty of people had good responses. Not me. read more

THIS CARMAX IS HORRIBLE. THEY HAVE KIDNAPPED MY CAR. It has been in rhe shop for over a month . EVERY WEEK IS ANOTHER excuse why I wont be abke to get my vehicle back. ALWAYS an excuse. NEVER the truth. Yesterday they were replacing the parts back on the car!!!!! Today I haven't received a call and they aren't answering any of my calls. THEY ARE EXTREMELY Unprofessional, dishonest, unreliable, untrustworthy, and more. I cant get a straight answer as to why AC work takes this long. DO Not Shop Here!!!!! MORE STRESS THAN WHAT ITS WORTH!!!!! Run past this dealership to one that actually cares about their customers!!!!!!!! read more

Carmax in Norcross is a joke and they practiced SPOT DELIVERY on my deal! I paid to have a car xferd in from TN....I was excited to finally find a car I thought I loved. After "test driving" for less than one minute, we were told that they were closing soon. It was supposed to be an express pickup but that's a joke! After finally completing the deal, we got on the road to the car shaking, rattling and check engine light comes on! I called back the next day and was given an appointment that was conveniently one day after the return policy. I asked about a loaner at the time I made the appointment and STILL ended up being told that the sell cars; not rent cars! I ended doing a return but was told by sales that they would take care if if I gave them a chance. I gave them a chance and that was the worse decision of my life! I was told that my car had every issue from bad wipers to throttle body failure to cupped tires, bad thermostat and bad brakes. I asked about their 125point inspection and how they missed all this! They didn't give an answer that even made sense. I spent all day at service just to get in the car to a check engine light. I was horrified. Then had to make another appointment for service a week out. I dropp of the car around 7:30am so my colleague can give me a ride to work. I called around 2:30pm to be told they are "wrapping up the service". The lady puts me on hold and comes back and asked if my car was in service. I was so confused and she was SO RUDE! I spent the next 2 hours being xfrd from person to person. I spoke to service that was a waste! I spoke to purchasing and they couldn't figure out why I was sent to them. I finally told said I just want to return! The business office took the cake! Brianna hung up on me, when I finally came in, the girl with the blue hair gave pure rude attitude! The guy that was initially helping me was so RUDE that I asked him what's with the hostility. I was told they could cut me a check but once I get their, now I needed my original debit which I didn't have in my possession. I was told thats the only way to get refunded. I drove from Norcross to Kennesaw to get my debit car. Afteri finally made it back, the guy comes up to me and said they were told to give me cash! Meanwhile there's snickers coming from the girls in the business office. Even though I had the car in my possession, I was told the deal was never funded! I work for a company that is under a corporation for the past 10years but they needed additional info from my HR. All information was sent again but they said the deal wasn't funded even after I spoke with the finance company and completed my financing. DO NOT go here unless you want the worst cars, unprofessional workers and lies and runaround. Save yourself the hassle and money and go to a reputable dealership. Carmax has sunken into being an oversized, overpriced buy-here-pay-here on the side of the road! read more

CarMax - Check engine light after service! - Used Car Dealers Near Me - Norcross, Georgia

Walked in, lady at the front desk was rude. We had an appointment set up to discuss a trade in. They wouldn't even talk to us about a different trade in value on our vehicle than what the website gave us. She said it's a final offer and said then "no trade-in if you didn't like the number". Totally lost a good customer and money. We turned around and left all because of her attitude and not willing to speak to us nicely. read more

Prices way too high and not well kept inventory. Honestly don't waste your time going here and go to another dealership down the road.

I was at CarMax to purchase a car because my car was irreparable. O'Neill was amazing. As a matter of fact every person I interacted with was friendly and helpful. It was super busy but if you are being helped, they are focused on helping YOU. Back to my salesperson O'Neill. He was a superstar. He kept in touch throughout the entire process and explained everything and answered every question with ease. He gave me his cell so I could update him on the process. Every time I contacted him, he responded promptly. Even on the days he was off. . I was having problems getting reasonable insurance and O'Neill sent recommendations. I wound up selling them my car as well. Again the process was seamless. They made everything clear. It was a great experience in purchasing my car and honestly I wasn't expecting such great service. I would highly recommend this CarMax. read more

Only had really really positive experiences buying my past 2 cars from this Carmax! The Sales team is awesome and I absolutely love their nationwide stock of used cars! the warranty they offer is also the best warranty, and cheapest, you can get on a car and I've used it once with absolutely no hassle at all. The service team is also really awesome! The windshield of my mustang I purchased had a stress crack in it the day after I got the car and they replaced it with no problems whatsoever. Update: Had to bring my car into a ford dealership for a recall and the dealership was HELL!! but I gave Carmax's service department a call and they took very very good care of my problem!! The service manager Tata is so extremely helpful and I hope she gets a super hefty raise soon for such amazing customer service! read more

I ordered an express pick up. I called every hour with my ETA...When I arrived my name was spelled wrong which meant I had to go through paperwork again. After an hour I am then told that no one thought I was coming so they never cleaned my car, nor did they pull it out of inventory. This is the worse experience I have had and I have purchased and paid off two cars from this location. DO NOT OFFER SOMETHING YOU CANNOT COMPLY WITH. It should have been as easy as collecting my down payment and having my car ready. Not only am I upset about my car but I'm also upset about the negative conversations that were had about me before I arrived. ALTHOUGH I COMMUNICATED THE DELAY IN TRAFFIC. If the dispatch office did not communicate then that's not my problem. Update and 1.5 hours after my arrival my battery is dead in my new car!! Make that make sense and then they had to jump it. REPLACE IT AND LET ME GO!!! I need to rethink my buying decisions when it comes to CarMax!!! read more

I went to CarMax Norcross looking for a car and mission accomplished with the help of Chris Clerkley! Chris was excellent, friendly, transparent, and knowledgeable about finding the right car for me, explaining CarMax's car buying process, and answering all my questions. If you go to this CarMax work with CHRIS CLERKLEY! Also shoutout to the service team members Fernanda and Jeremy! The car needed some detailing work and they were super helpful every step of the way to ensure the fixes were completed and I was 100% satisfied with the my new car. Thank you everyone! read more

We just purchased our fourth car from Carmax in Norcross. Steve Holmes was our sales representative who took us through our process. Steve was extremely helpful from start to finish. He always had a smile on his face and was never bothered by questions ask two or three times from me.It's people like Steve Holmes that make you happy you came to Carmax for your vehicle. we recommend Steve very highly! Thank you for all your help. I knew right away after meeting Steve he knew product knowledge and Customer Service!! You need more like him Carmax. Thank you ! Love my BMW X3! Sincerely, Denise and Steven Neill read more

Rudest business office associates. Sold my car to Carmax almost a month ago now and they didn't send enough for the payoff and I'm still dealing with this mess. Went in and was met by a sassy and rude associate with bright orange hair and was told there was no way for them to look up the information if I didn't provide the last 6 of the vin of the car I sold them a couple weeks ago. I said there is definitely another way and was met with a snarky response of write down your name and number and step off to the side. Was told a check would be overnighted to the lien holder. Then a week later lienholder calls me because no check was received. Called Carmax again and was told they had to send a message to central business office to get the tracking link for a check for the difference that was supposedly sent and I would get a call back within 24 hours. No call back. So I called and ended up speaking to a lead that ended up just taking my name and number then hung up on me. So rude! Was a former employee too and will never be a customer again if that's how your business office wants to operate. Finally got a call the Monday after that they'd be overnighting another check. Lienholder informed me today (Friday) that no check has arrived as of yet and now they say if they don't receive payment, I have to pay June's car payment. read more

AVOID THIS LICATION IN NORCROSS, GA. Bought a car from this dealer,and during the delivery process discovered the check engine light was on. It was late on a Sunday, and maybe late enough the dealer was actually closed. Seevice certainly was. The sales person checked it with a code reader and saif something with the turbo was bad. News to me, I dont think it was a turbo. Anyway he said no problem, bring it back and they will fix it. Anyway after many tries and lots of frustration with trying to get this resolved we are now 5 months down the road. Now I am being told im going to have to pay the $250 deductible for my Maxcare coverage. This is a preexisting problem so I shouldn't have to pay anything. No customer service, no call backs, no nothing. Ots not hard people, but this is simply we don't have a damm. read more

Buisness office never answers the phone. I called 10s of times. From 10 calls maybe 1 call will be answered. The worst department in Carmax is buisness office. Customer service representatives just picking up the phone and not even trying to help you keep telling same thing doesn't matter what u have asked. And then dropping the phone. Horrible service. Won't do any buisness with this location anymore. read more

If I could give a zero star I would. Let me start by saying I don't do bad reviews but since their customer service is so terrible and I've been mishandled yet another time I would like to inform others before wasting your money. The first car I got from Carmax 2 months ago was perfect I thought Nissan Rouge But then closer to my 30 days I could feel under my feet when I turn and there was a lot of clicking and popping when turning as if the tires were about fall off. I took it in they wanted to argue with me that nothing is wrong they test drive it said the car is working fine. I was so scared I had to get nasty and demand another car and tell them I refuse to drive it cause it's jeopardizing my life and I don't feel safe on the roads. Ok here I am second car Hyundai Tucson . I thought I loved it til my reverse went out this Friday and after jerking and stopping on me I had to push it backwards( in heels) to park where I was getting food. That was so embarrassing!!!! I call my salesman Orell and was told to bring it in . Cause they wouldn't answer at the service department. I come in they said they out of loaner cars and I can't get a rental and could only Lyft me home til Monday . Mind Yu I work everyday and now having to Lyft the entire weekend after just paying my first car note of $537 I should not be Lyfting and wasting money !!! This threw me off for the rest of the week/ with bills and etc. IM HIGHLY DISAPPOINTED!! Im so tired of these raggedy cars from Carmax . read more

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What a scam. They offered me a fair price for a car with their online tool, and when I get there they said theyd give me less than a third of that. Classic bait and switch. Sell a car here at your own risk. read more

*** Beware of CarMAX "Gap insurance Policy" *** We purchased a car from Carmax that we love and has low miles BUT while at the table we were sold GAP insurance that after signing the deal we were not able to use. We used Capital One financing which we had to beg them to use and they do not honor the Gap insurance offered by CarMax, which if we knew that we may have went in another direction. It was not until after we had the car the Salesman Nerval called us to state that Capital one did not cover and or honor Gap insurance.. He told me to come to the dealership to work it out. I really felt like I needed this insurance because the car was practically new so we agreed we would pay the $920 for the insurance. When we got there the young man at the front said Capital one does not take our Gap Insurance "As if this is known throughout there location and all sales people should know this" We were floored and felt misled.. If we were told upfront we could've have paid for it. It was like you cant get it go somewhere else and find it.. They dismissed us.. I will never do business with CarMAX again because this could have simply been avoided and I am also writing a letter to corporate to express my frustration with this shady process. CarMAX states they don't haggle but that doesn't mean you hide the obvious from the customer .. Signed, Very disappointed customer that would have been a returning customer is March when I purchase my next car ... read more

what a let down. I was a returning customer but this dealership and it's poor level of service and lack of professionalism leave me stunned. it's amazing how one poor employee and her bad attitude can ruin a sale and lose a customer for life. read more

There were positive and negative points to our car buying experience through CarMax. First, I searched for a car on their website. The website says that they will ship their cars from any location in Georgia to your location. This is not true. Someone from CarMax called me and told me that the Roswell location is not set up for inter-branch transfer through the website. Therefore, he told me that I would have to call the Roswell dealership directly and inquire about the transfer. When I called the Roswell dealership, they passed me from one person to another person until i finally reached someone who could help me. She told me that it would take 4 to 5 days for the car to be shipped from Norcross to Roswell. I was not willing to wait this long, so I simply asked for her to hold the car for me in Norcross. I made an appointment to see the car at the Norcross dealership. When we arrived, we approached the front desk and told them that we had an appointment. Josh Moore, the sales consultant, greeted us and told us that he would help us. He had us sit down at a table so that he could look up our information in the customer and identify which car we were interested. Josh showed us the car and took us on a test drive. He was friendly and professional. Our interaction with Josh was the highlight of the experience. He even helped my daughter figure out how to use Apple Car Play for the navigation and music functions. This dealer does have lots of cars to choose from. After Josh took us on a test drive, he let us look around the lot at all of the comparable vehicles. A few negatives: First, the Norcorss dealership only allows you to finance through CarMax. In other words, if they run the application through CarMax and it's approved, they will not check any other banks to see if they can get you a lower rate. This is unlike other CarMax dealers. The one in Kennesaw checked around a dozen banks and got us a rate that was 3 to 4% lower than Norcross. This dealership secures financing through CarMax and then tells you that you have 3 days to try and find better financing on your own. This is an example of poor customer service. Second, their no-haggle pricing is convenient, but it means that you are probably paying a higher price than other dealers. The price on the sticker is the price you pay. They are not willing to negotiate. As a result, you'll probably pay on the higher end of Kelly Blue Book. Third, the entire process takes a long time. I recently bought a car at another dealership, and it took around 4 hours. The process at CarMax in Norcross takes closer to 6 hours. When we were finally ready to sign all of the documents, we waited around 30 minutes for the person to prepare the documents. So, if you are considering buying a car from CarMax, we would highly recommend Josh Moore as a sales consultant. If you are looking at getting a great deal on a pre-owned car, then we probably would not recommend CarMax. read more

Let me start by stating, this our third time buying a vehicle from this CarHax location - And, oh my, how things have changed, and NOT for the better! The first time I bought a car here I was in & out in 90 minutes! The second purchase was similar. And, NOT ONCE during either prior purchase did we hear, "uhh... I'll have to ask my manager". Now, every. single. question. asked is answered beginning with that phrase. And, CarLax CLEARLY DID NOT learn or evolve with the rest of the world during the pandemic. Day 1: I started the online process of planning a "24-hour, AT HOME, test drive" on the vehicle I found online- Jumped through ALL the hoops only to be told at the VERY END, "this store doesn't do delivered test drives", even though their individual website states they do. The person I was working with online KNEW that's what I was working toward, but failed to tell me that from the beginning. So, I gotta drive to the store... Day 2: I showed up at the store to do a quick test drive on a vehicle that was on hold for me for the next three days, only to be told if I test drove it and did not buy THAT DAY, they would not hold the vehicle for me, AND if I walked out, EVEN WITHOUT TEST DRIVING THE VEHICLE, they STILL would NOT honor the three-day hold. Then, they did in fact cancel my hold. At which point, playing their childish game, I immediately re-held said vehicle online once again. Day 3: I started the whole buying process again- Walked in at 11:45 and left at 15:00, still with no car. And, it was as if I hadn't filled out a SINGLE thing online - Little to no record of ALL the previous paperwork I did online. But, I did finally do a test drive only to find out the car would not shift out of park (no idea how they moved it at all) and the bumper had clearly recently been scraped and damaged fairly severely. I was told at that time it would likely "buff out", but that was clearly not possible. ALSO, they stated they would not honor their clearly stated "home delivery" option due to... blah, blah, BLAH! The fact of the matter is, they're clearly just LAZY and never, EVER have ANY intention of ANY home delivery/test drive at ANY stage of the process - So BE WARNED! Day 4: 10:00 apt. -- Walked in to finally sign, no paperwork until 10:35. And, then, the paperwork had errors that we realized, NOT them. Day 10: We finally picked the vehicle only to find out the cruise control and emergency braking systems did not work and they also used "close enough" (their words, not mine) paint to "temporarily" fix a bumper that was scratched & damaged prior to sale. Day 11: Passenger side door lock does not work - Added that onto the next service trip. AND... we found a broken windshield wiper clip. Day 12: I trouble-shot & repaired my own broken cruise control problem, by re-plugging in the break control switch that was, WITHOUT A DOUBT, unplugged by someone at CarSlax who serviced the locked shifter (100% sure it worked on test drive). So, just to recap this issue: A CarKlanx technician disabled the main safety feature of the vehicle, Forward Emergency Braking, and failed to reconnect it. THE safety feature for which I purchased the vehicle. The vehicle I put my family in. Day 36: We made our seventh trip to CarFarce to finally drop off the vehicle for the repairs that we shouldn't even have to be dealing with - ALL things damaged PRIOR to sale. Day 37: CarJax calls to tell me that repairing the door and painting the bumper will take up to a WEEK. - A WEEK... for repairs they KNEW were coming in, and after ALL this other BS! Day 38: Soo... rather than painting FIRST, THEN fixing the passenger-side door lock, they called to say they're still waiting on a part to come in and, once that's repaired... they'll send it off to be painted - WTF world does all that wasted time make ANY sense?! ONLY @ Carhoax! Day 41: Someone finally actually had an intelligent thought @ CarFarts! [GOLF CLAP] They called to tell me they were... [wait for it...] going to (finally) put the car in the shop to be painted while they wait on the part to come in! DAY 43: EIGHTH trip to CarSharts and we were FINALLY able to bring home the vehicle! ... wait for it... BUT, guess what?! Lies, lies, and more incompetent LIES - With 100% certainty, my bumper was NOT removed and repainted, per what we were told would happen -- 100% certain. To recap: This was THE WORST car buying experience of my life! Plain and simple - THE. WORST. This was EVERYTHING it was not supposed to be. This experience makes walking into a dealership seem VERY appealing and Carvana look very well worth the added cost, sans all this hassle. We purchased this vehicle 43 days ago and have only actually been in possession of it roughly HALF of those 43 days - HALF! No apologies. No rational justification. No compensation. Nothing from CarCrax. Nada. And, nothing will be returned to them, from us, except disdain - Very, very disappointing! -30 - read more

CarMax - Great Job BOYS!?!? - Used Car Dealers Near Me - Norcross, Georgia

Slow people, overpriced cars, extreme lack of service. All in all, you can better service elsewhere, without having to overpay for it. I purchased a vehicle there 3 weeks ago. Overpaid roughly $3-4K based on market comparison. I thougth it was ok since it came with warranty, and they were supposed to have better quality vehicles, and a killer service. Instead I got a vehicle that after the first day starting having issues. Now, they have it for service, but I cant get a straight answer on what is wrong? how long it will take? why it wasnt fixed in the first place? As soon as I get the car back, I am going to go home and empty it, and then return it within the 30 day money back guarantee. So, I have wasted hours and hours on the phone with Carmax, most times giving up since no one answers service calls, or they say "one moment, let me transfer you" and then you are stuck for 20-30 mins on hold. if you hang up and call back, same story. TO SUM IT ALL UP: No, you won't get service. No, you won't get quality vehicles. Yes, you will overpay. That is about it. keep those three things in mind, and if you still go there, it's on you at this point...!!! read more

Absolutely horrible customer service! HORRIBLE! I worked w/ DYLAN FIELDS in maintenance customer service in Norcross, GA. I emailed that man for 2 months EVERY Thursday w/o 1 response. ZERO! The issues I was having involved the backup camera. I took it in w/in the 7 day period after purchase and explained the issue in which I was told to get a picture or video. No biggie as it doesn't do it all the time so I got that. What I didn't get was when I did get it on video and along w/ pictures they wanted to change me the deductible from the extended warranty I purchased through CarMax Finance that I said was an issue when I bought the car. I ended up paying $65 for something that still doesn't work all the time. In order to get it fixed I had to go to the dealer and go through the CarMax warranty department. It is absolutely ridicules to have such CRAP customer service, DYLAN FIELDS, that you have to go through another place to get your car fixed. Needless to say this will be the last car I purchase through CarMax all thanks to DYLAN FIELDS. This is my second car through them btw. If I could give a negative star I would. Once again that was maintenance customer service rep DYLAN FIELDS. read more

I called ahead of time and reserved a time for my daughter to test drive three cars. Rep on the phone said that she could try out as many cars as she wanted. When we got there, the salesperson did not look up our appointment with the cars we were interested in and reserved. So, we had to take time to look up some other cars for her to drive. The sales lady said you can only try two cars and don't you know that we are the busiest CarMax place in the area and there's no way she can try out three cars (Then why were we told she could?). The saleslady acted annoyed that we didn't have the stock numbers (even though we told the cars were reserved to try out) and acted in a hurry for us to find two cars to try out. Once on the road, the saleslady made me call my husband to ask when we would return from the test drive, as the ten minutes were already up. I called my husband and he said they were stuck at a light. The sales lady was annoyed that they were a minute late in returning. Then before they got back the saleslady asked if my daughter was going to buy the car. How am I to know..they are not even back from the test drive yet. Also, both cars that my daughter tried had damage to the right bumper even though online it said no accidents or damage. One car was not even clean. Seats were stained and not vacuumed out. All in all, the saleslady acted annoyed the whole time we were there even though we wanted to buy a car. I walked out and we all agreed we will never buy a car from CarMax. It was the rudest experience I have had by far in life with customer service. If I could give zero stars, I would. read more

In 2014 I bought a 2012 Lexus IS250 from Carmax in Gwinnett Co GA. The car was priced at $23,000. By the time I closed the deal the amount increased from $23,000 to $35,000. I was finally purchasing my dream car, so I thought. It wasn't until a week later it dawned on that I should have scanned my contract with a fine tooth comb. My salesperson, the manager and no telling who else walked away from this deal with a whopping $8,000 in commission. These people deserve a neg zero rating. Let me explain what I didn't get for $35,000. There was no backup cam, no bluetooth connection, the brakes would squeak when it rains (cheap brakes), and a bad battery. On the 2nd day of purchasing the car, I took it to another shop and paid $100 for them to inspect my car. The findings were a bad battery. I took the car back to carmax to inform the people in the service department of this info. They told me there was nothing wrong with my battery and that they are not required to put Lexus brakes on my car, as long as the brakes are compatible. When I took my car to the dealership for it's first oil change, my consultant told me that the battery was going bad. Therefore they changed it because it was still under warranty. Carmax and their entire operations is at an all time low. These people are crooks. I would NEVER recommend sending anyone to them. Although the Pandemic has been catastrophic, crooks look these people have felt the pain of losing money. I HAVE NO SYMPATHY for them. Karma is a mother! read more

Just had my first and likely last visit to a Carmax. Salesman Steve seemed honest and friendly, but any trust I had was lost when before my test drive he said, offhandedly, to keep the car running for a couple minutes because he just had to jump it. I was surprised and asked him to clarify, he repeated that the battery had died and he just needed to jump it, no big deal. Sure, batteries die, but this car was a recent model hybrid that had just been brought to carmax (with multiple owners, also a red flag I asked about and he dismissed), and per my experience both owning and knowing many people who own hybrid vehicles this is odd...I said I didn't want to test drive a car with a bad battery, and he said batteries die all the time (??) and they would replace it. I doubt he would have replaced it if I hadn't caught the offhand comment and asked, and I feel bad for the next shopper who comes in and gets sold that car. Once I said this wasn't the car for me, he was rude and dismissive and honestly made me quite wary of buying a used car from CarMax. I'm sure there are fine cars there, but just be sure to do your research and look out for red flags when you go. read more

If I could give no stars, I would. My husband and I drove down from Chattanooga, TN to help our son in his search for a new(er) car. Obviously, customer service skills are not in the training or on-boarding process here. We were walked around, passed over, repeatedly asked to move from where we were standing/ sitting. We spent more than 3 hours at this dealership and after the 3 of us walked the entire lot of available vehicles in 95+ degree heat, in the last 30 minutes of our visit, our son was finally paired up with "Ricardo", we THOUGHT we were going to get to make a test drive. Ricardo stated that he had to get us passed through the gate, then he and our son would switch places. The FIRST gate he attempted to go out wouldn't recognize his employee card to release the gate, so he said he would have to go to the service Dept for another pass card. He put the vehicle in reverse and EVEN WITH A BACKUP CAMERA, he ran the vehicle over the curb. We finally got to the service area, he got a new pass card and we drive to another exit gate. The new pass card doesn't work. There is another car behind us, so we move out of their way to let them out. As they pass through the gate, Ricardo GUNS IT to try to get out with them and the gate closes halfway through lifting the mid/back section of the car off the ground. My husband and I were in the backseat - we BOTH CAME OUT OF OUR SEATS AND HIT OUR HEADS ON THE ROOF OF THE CAR!!!! I cannot believe what just happened. We all get out of the vehicle, Ricardo said " I realize I should not have done that". Wow. My husband, son and I left. Still in disbelief. Never again CarMax, never again. read more

literally bought my car yesterday and it broke down on me, first thing I got home from work at that..thought I loved the car but ima have to return it because there's no way they sold me this car and the check engine light turns on first thing after I park it. thank god i wasn't stuck at who knows where having to buy a Uber home after purchasing a whole car yesterday. read more

CarMax - Check engine light on day after purchase - Used Car Dealers Near Me - Norcross, Georgia

this is the worst CarMax ive ever been to pls if you want to buy a car don't ever shop here they are very very unprofessional they have people there with no knowledge of anything car related they keep your car when repairs are made for so long you'll be paying a note on a car you currently don't have pls if you read this don't shop there they make you feel at home right before signing paper work but right after you leave those doors they turn around and play you never ever ever shop at this CarMax it's so bad they should close that location down and fire everyone to be honest read more

I've brought my last 3 cars from this carmax location . 2 weeks ago I needed a car like immediately ...THEY WORKED SO HARD TO HELP ME GET IN A CAR . I've worked in car sales ...I like that they show you your terms on the screen . Thank you carmax !! read more

I purchased a car in AUG/SEP 2021 from CARMAX in Norcross, GA. Because I was a Florida Resident, a 100% VA Disabled/Retired, was paying in full, and would be registering in Florida, I requested that I not be charged the fees and taxes (because I was exempt from some or all of them). I would pay what I owed when I registered the vehicle. I was told that CARMAX couldn't do that, even though every other Car Dealer I had visited said that is what they do. I paid everything and waited....and waited...and waited....past the time I had to register the vehicle in Florida before having to pay the penalty. I got another Temp plate and finally the paperwork arrived. I drove to CARMAX and had them sign that I was not issued the paperwork on time. I drove to Florida and registered the vehicle. Because CARMAX admitted to not getting me the paperwork on time, Florida didn't charge me. But, as expected they overcharged me by $281.60. Florida could not refund it to me, but had to send it to CARMAX. I was back in Georgia 3-4 weeks later and contacted Norcross and the HQ in Virginia about my refund. I was told they had no record of a refund to wait a couple of weeks. I contacted State of Florida, got a check # and POC stating the check was sent 2 weeks ago. I was told CARMAX would have to wait 90 days to get a reissue. I gave the info to CARMAX. At 92 day, I notified CARMAX in Norcross. I waited 3-4 weeks and nothing. I contacted Norcross again. I was told State of Florida was contacted, but the check was cashed. They would contact the HQ. Two more weeks and I called again. I was told, yes, they had cashed the check, but did not credit it to my deal, so there was no refund to give me. Norcross was trying to figure out how to get me my money. I waited some more and called again. It was all figured out. They would put in a credit and a check would be issued to me. That was 3 weeks ago. Can somebody....anybody in CARMAX tell me how to get my money? State of Florida says it is my money. I say it is my money. CARMAX in Norcross says it is my money. So, where is my money? Is it CARMAX common practice or SOP to just keep refunds until someone comes looking for them? Any assistance is appreciated. Stephen McCormick read more

If you deal with this lot be prepared for a NIGHTMARE in getting them to properly handle the licensing and registration of your vehicle. Your car tags will probably end up on someone's desk and they'll claim it was YOUR FAULT. Also, be prepared for a shifty sales rep to dump a thoroughly corroded key fob on you. Open the damn thing up and inspect it before claiming it. Ride herd over the service department when you inevitably take the vehicle back to fix things they "missed" in their pre-purchase inspection. They'll miss them again in your first trip to the lack-of-quality service department. As a matter of fact...just drive on up the road to another Carmax location. We won't be going back. read more