I had a great experience! I can be very indecisive, but they were patient and allowed me to take my time when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service read more

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and provided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem. read more

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The first time we went to Echo Park to test drive a car, the process was pretty quick and smooth. We ended up not buying that car. Fast forward a few months and we recently went back to Echo Park. Set up an appointment online for between 7 and 8. Got to Echo at around 7:30 and were told to sit in the waiting area. There were a lot of other people also waiting. My husband and I sat there until around 8:45, watching as employees looked frazzled and like no one had any clue what was going on. I finally went up to the desk to ask how much longer? Guy at the desk says they tried to call me multiple times on my phone (why? I'm sitting just a few feet away) which was a lie, I had no missed calls. I'm then told someone will be there right away. We wait for another 15ish mins and then leave. While I do appreciate Amber following up by text and answering my questions, Duluth is a long trek for us to go test drive a car only to sit around with no updates, no "we're busy, we'll be with you soon," nothing. Seems like this location has a management problem and maybe needs to hire more employees? Once we got the details about the car we were interested in, including an out the door price, it wasn't such a great deal after all. I'll be shopping elsewhere for my next car and cannot in good faith recommend shopping at Echo Park. read more

If you want REAL reviews go to Reddit and Truth Pilot and there you see the truth behind Echo Park. We almost fell for the customer service but everyone has the same story, upsells at the end with pushing to get warranty packages added etc. They don't haggle you at the beginning but they will at the end!! They also said my trade in had 3 issues when I just had it serviced at Land Rover two weeks ago and nothing was wrong with it they onto advised new breaks soon. They said they don't lie, but they do. Don't fall for it. read more

Bro have I've had my car less than 2 weeks and they gave me a deadass battery, old ass wipers, and when they wasted time to "wash" my car they just sprayed wax on it no cleaning. Ts so ass read more

Recently had a great experience here with Lens. Never felt pushy, or persuaded and he was there to help in any way along the way. A phone call away for any questions we had. The space itself is huge and was actually an old Fry's building which makes sense when you pull up. Plenty of guest parking available directly in front of the entrance. Inside there is tons of seating spread out throughout, along with a little kitchenette with complimentary waters and coffee available. TVs also, and some had kids channels on to keep the littles entertained for a bit. Everything felt clean, organized, and the whole process was fairly smooth. Thank you Echo Park! read more

EchoPark Automotive - Duluth - Used Car Dealers Near Me - Duluth, Georgia

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The buying process takes WAY too long. Scheduled 3 appointments only to have to wait along time to get help. Today I came as a cash buyer to complete the purchase and I'm still here after almost 4 hours. Why? Not sure I will recommend coming here. The one positive is the inventory, but that's about it. Sorry but you guys gotta train your sales people better. read more

I wanted to come by and see a car but the photos look like it had damage on the inside and I spoke to a salesman to see if he would go look at the vehicle. I wanted to verify whether or not there was damage before I wasted my time or his coming to see it. He was unwilling to go out and look at the actual vehicle to tell me if it was a bad picture or if there was actual damage to the car. I ended up going to another dealership to purchase. read more

EchoPark Automotive - Duluth - Photo looks like car has water damage. However, the salesman would not take the time to go out and verify if it was or not. - Used Car Dealers Near Me - Duluth, Georgia

100% scam dealer. They give you a price on car and you bring it in and they start trying to low ball you on original offer. They also try to convince you to buy cars off the lot before they hand you a check. Rude crude and obnoxious read more

They do not have their act together. Extremely slow, and not knowledgeable of the vehicle they sold me. I uploaded all my info online and paid $500 deposit the day before, yet the EV had not been cleaned or charged up. I arrived before 10am, and did not drive away until after 2pm! And they gave it to me with under 40% charge... Friendly salesman, clean bathroom, good coffee gets y'all 2* read more

They are SCAMERS. DO NOT buy a car from here! Got a Audi 2024 with 21,000 miles on it they told me it had no accident all original parts except the car didnt have mats so i would have to get it myself, said it still had factory warranty on it and i even bought their extended warranty that they were pushing on me. 6 months later my car broke down in the middle of the road due to electrical malfunctioning, took it to Audi and they said the battery was replaced with a cheap after market battery and that factory warranty doesnt cover it because it's not an odm battery. then echo park's extended warranty said they wouldnt cover it bc it doesnt cover batteries even though they said it covers electrical malfunctioning. Now im stuck with a car bill even though i bought their stupid warranty all because the salesman and dealership lied and said everything in the car was original odm parts. Called EchoPark's guest services hoping for a solution but the rep Rod sounded unwilling to help saying it's my problem because i bought a used car... this is the most wishy washy company ever. They advertise themselves as a more official and certified used car dealership but does underhanded stuff. I've gotten 2 used luxury cars with way higher miles from gravity autos and drove for years with no problems. Just save yourself the headache and go somewhere else. read more

Short version: I ignored other buyers' warnings and almost ended up paying $8,000 for a new transmission less than 3 months after purchasing a vehicle from this EchoPark location. I reported the issue on day one, yet their much-advertised "190-point inspection" reported no transmission issues at all on the car. I was ignored for months with radio silence on their end. Longer version: I bought a 2019 Subaru Ascent from EchoPark in Georgia in May 2025. Within a day I reported an issue under their 30-day warranty. EchoPark attempted a repair but failed to follow through on a good faith repair, then told me the car was "out of warranty" even though it was the same problem brought up day one. Their 190-point inspection reported no transmission issues, and after June I was met with complete radio silence despite repeated calls. I eventually had to take it to a third-party shop, where it was diagnosed as a known defect covered under Subaru's extended drivetrain warranty. If EchoPark had simply looked into the issue, they could have determined this themselves. Instead, I was brushed off, and if not for the extended warranty, I would have been stuck with an $8,000+ bill for a problem EchoPark should have addressed. read more

I'm not a fan of being lied to about an approval for a specific vehicle and then speaking to someone and it's something I completely said I did not want. read more

Bought myself and my brother a car for my birthday and Derrick was great and so were the guys there i absolutely love my vehicle and my baby brother loves his as well. read more

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My experience with EchoPark Duluth was excellent. The car-buying process was easy. I was not pressured to purchase extras that I did not want. Ultimately, I had to return the car. There was nothing wrong with the car. It was a great car at a fair price. I have back issues, and the driver's seat was not comfortable for me. I was able to return the car, no questions asked and receive a full refund. I highly recommend EchoPark Duluth. read more

Very disappointed!!!! We called about a car they had advertised. Spoke to a salesman twice and scheduled an appointment to come see the vehicle. Called once again to let him know we on the way. He said it would be out front waiting on us. We got there and were informed the car was moved to another states. Wont be back!!!! Pathetic read more

Shady dealership. Will charge "under market value" but when you get to the final price presentation it's 3,000 high than advertising. Even after tax and tag fees. The definition of deceptive advertising. read more

I cannot warn you enough to not shop here. Worst decision I have ever made was buying a car here. It has been nothing but pain and headaches since my purchase and they have been nothing but unsupportive and lack so much integrity that I'm at a loss for words. read more

I'm giving one star because the prices are great. I got there and immediately got a pitch they aren't a sales company and etc. but at the end, don't worry the tried to sell me the warranty with such pressure the finance guy ( who sells them) attempted to make me feel stupid or irresponsible to not get it. He only listened to my husband who is a rational and logical thinker with a very direct and precise answer as to why we didn't get it. Within less than 24 hours I was locked out of my car, they answered so late a stranger off Facebook got to me before they even called with a resolution. And their resolution was to call and go halves with me on a lock smith.... Yeah. So bad key fob and still haven't gotten a call to get a second one.. Continuing on, they delay EVERYTHING. I had a car payment due almost a month later for the car I traded in, they didn't do the buyout paperwork until it was so late my old car loan was drafted from my account. Now waiting on a license plate and driving an expired temp tag. Overall customer service is awful but car prices are great read more

This place is a SCAM!!!! They tell you there are no fees..... THERE ARE! They tell you they will fix what goes wrong with the vehicle within 1000 miles...... THEY WILL NOT. THEY SELL LEMONS. BUYER BEWARE!!! Especially if you don't get the extended warranty. They will NOT help you AT ALL. They just want to be able to say the sell over 400 cars a month and they're on salary. STAY AWAY!!!!! read more

Jerry Witcher (Recon Coach) It's a disgrace to EchoPark Duluth Georgia that you couldn't even come out and speak to a customer who's vehicle has been wobbling the last 2 times it was driven off the EchoPark Duluth GA lot and even made that customer wait over an hour to answer a simple question. EchoPark Duluth Georgia is worse than CarMax. Don't trust Jerry Witcher or his staff. They are not worth your time or money unfortunately. Jerry Witcher puts his staff, and EchoPark Duluth Georgia, customers at risk. read more

We purchased the car from ARTURO PERDOMO that completely scammed us by adding warranties that we NEVER asked for. And ensured that it was a factory ones. We ended up with additional $4350 in charges Please stay away from that company and especially from him. After doing some research we find out that this is a real way how they make commission. PLEASE BE CAREFULL AND PROTECT YOURSELF!!!!! read more

Anthony is my guy. He's super helpful, super funny and you can tell he tries hard to be good at his job. He made me laugh in our test ride and made the already difficult process of buying a car a bit easier. Thanks Anthony! read more

Worse car sales experience I have ever had to experience. Car prices are reasonable here but the sales people and service are the worst. I wouldn't buy a car from this dealership. They tell you that only the salesperson is the one you will be dealing with but it turns out there are other resources and people that delay and make your experience dreadful. Don't try this car dealer in Atlanta. Absolutely the worse car sales experience. My wife and I ended up leaving after 2 hours of no paperwork or communication with sales person. read more

DO NOT WALK....RUN AWAY FROM THIS DEALERSHIP. We bought three cars on the same day from this dealership with the process starting at 11 AM and not ending until after they closed at 10 PM. We sat there for hours waiting for paperwork to be completed without even being acknowledged. When we did try and ask a question, we were just blown off, with an attitude, and told there was nothing they can do about it . After the transaction, they ended up owe us money and it took weeks of me calling and going to the dealership to try and get our money back. THESE PEOPLE DO NOT CARE ABOUT CUSTOMER SERVICE! There are plenty of dealerships in that area so do yourself a favor and avoid this one! read more

PLEASE BELIEVE EVERY BAD REVIEW YOU READ! On August 26, 2024 my wife and I saw a 2019 Buick Envision with low miles for a great price. We arrive at the Echo Park Duluth dealership and were placed with a young salesman where the first thing he says is "I hope you like me." - First Flag. Next flag - his disposition changed when I told him we were already approved through our bank and wanted to see the approval letter as if he didn't belief us. Final flag - he proceeds to tell my wife and I that at his previous car sales job, he was speeding and damaged a customers car that has just paid for the purchase of the car! - as if that was funny to tell a potential customer. You can't make stuff this up! I was in disbelief and decided firmly at this point not to purchase the vehicle we wanted to look at. The salesman brings the vehicle out so we can see it and my wife mouth dropped. The drivers side leather was ripped badly and the body work was horrible. My father has an automotive repair business, so I know how to test for body work. The vehicle had obvious paint and body work that they didn't even try to correct or hide despite the 190 point inspection every car supposedly goes through..lol. I pointed it out to the salesman and he had the nerve to say "that's what you get with a used car." I told him that we are leaving despite his insistence on bringing another vehicle. I told him he wasted our time. Unbeknownst to him, I called Potamkin Hyundai in Stone Mountain to look at the same vehicle that was a year newer and had lower miles when stepped away. We purchased the vehicle from Darryl at Potamkin Hyundai! STAY AWAY FROM ECHO PARK! It seems they sale damaged vehicles at low prices. read more

ZERO STARS....what a horrible experience dealing with these clowns. Don't expect to get two key fobs at the end of the sale, you will only get one. Very high pressure sales pitch to try to get you to sign up for an extended warranty and gap insurance. Lionel Richie looking manager gets very upset when you don't buy his useless warranty!! read more

Overall the buying experience was pretty good. We bought a Mazda CX5 for a good price and are happy with it. But unfortunately we bought a warranty through EchoPark that they said we could cancel by calling them. I tried to call and ask and as soon as I said i wanted to cancel the warranty, they hung up and never picked up a call from me. They made it really hard for me to cancel the warranty. I would buy from them again if the price is right, but never buy something that would require you to communicate with them again. I will definitely not be getting warranties with them either. They seem to be pretty unreliable and they also ask everyone to give them a 5 star review which is why their ratings are so bloated in Google compared to Yelp read more

Nice way to buy a car. The pricing is lower than everywhere else and the interaction is easy. The problem happens when you try and contact them when you have an issue - you always get an online sales person and they say they will leave a message. We have called several days in a row....yes, no exaggeration...because we have yet to get our license plate. We have spoken to people and have also left messages. So...in the end, they are like many others...if it involves getting your money...they will be there. If it doesn't, be prepared for the abyss. Very disappointed. read more

I went in looking for a Honda Civic, the prices were good but the cars are not. One of the 2 civics they had at this location made a weird sound on the test drive and as soon as the sound started to get louder the salmesmen turned the radio up as to try and hide the noise. The second car had a LARGE amount of water inside the car door and had been leaking all over the interior of the car, if they really do multi point inspections how could they have missed that! I was the one buying the car but they would only talk to my brother and not me. read more

drove 2 hours to get there today June 28 2025 already saw truck on internet. checked carfax. wasn't completely clean but I was gonna buy it anyway. prob good I didn't. they told me I couldn't buy it unless I used their lender WTF stay clear of this place read more

I can't verbalize how happy I am with EchoPak Automotive in Duluth. They were able to find me an awesome car, in my budget and with every specification I wanted/hoped for. The salesmen do not work on commission. They are salaried, so they simply don't push a car on you that doesn't fit your criteria. On the contrary. They try to make their clients happy in every possible way. They actually listen. If you have not so great of a driving record, they work with you, and suggest car insurance companies that work with people in such situations. I also liked that on the inside of the dealership, they had different seating section, but they are far enough from each other that you actually have privacy to discuss your wants and needs, as well as your financial situation. I have bought a few cars in my life but have never had even a similar experience such as the one at EchoPark Duluth. I know that absolutely I will never buy/upgrade a car with anyone else ever! Also, ask for Kevin Shaw! Kevin was amazing he worked with me and his service was impeccable. I do have a feeling that you will be happy with any of the sales staff. I wish there was more than 5 stars as these guys earned it! read more

EchoPark Automotive - Duluth - The inside of EchoPark Duluth car dealership. - Used Car Dealers Near Me - Duluth, Georgia

We traded an older vehicle and after test driving a variety of vehicles we found our next car. Had a great experience with our purchase with the assistance of Lavelle Westbrooks. read more

EchoPark Automotive - Duluth - Purchased 2/12/21 - Used Car Dealers Near Me - Duluth, Georgia

I drove to this location as a passenger with a friend to pickup a car that he reserved online. I must say that the service here is impeccable and Stephanie (I'll mention her name multiple times in this review) is amazing. Upon arriving, the car was already parked in the front, detailed, cleaned, and ready to go for a test drive. Stephanie was very organized and arranged the appraisal while we test drove the car and was ready to move on to the next steps when we got back. She recommended the Perma Plate service, which is an amazing program, and thoroughly explained how it works. This location is very well maintained, clean, and the coffee/latte machine is amazing (try the vanilla latte) :) I have never personally shopped online and selected a car online but Echo Park truly made this process a breeze! read more

EchoPark Automotive - Duluth - Lobby - Used Car Dealers Near Me - Duluth, Georgia

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I had a great experience buying from EchoPark. I bought a 2020 Kia Optima FE. Robert K was my salesmen. He and his shadow were kind and patient with me. I bought the car and on the way home my engine overheated warning came on. I was, suffice it to say was angry. I talked to Marvin with Service. He had my car towed to the dealership. They found the problem which was a bad thermostat. They fixed. Marvin arranged for me to get an uber back to EchoPark. My car is working. I am very pleased. read more

Great Service I came early for my appointment but I'm leaving with a 2022 Nissan Altama my wife has Nissan Sentra now from this this dealership as well and she loves that car as well. read more

I went to this location on aug 5 2024 to find what I thought was going to be my next car, this was my fist time ever being here through a friend that recommended this place, I was highly disappointed the test drive went okay I believe that they could have explained the features and abilities of the car a little just have a better knowledge of the vehicle that they are trying to sell because you can't fool me I've been a mechanic for over 4 years and I know what an issue looks like and got you to tell me that it's fine isn't a good enough for me I went to look at there black Kia k5 GT it had a radiator issue which was leaking and all they told me was that it's fine, to top it all they wanted to run my credit as the car was getting looking big red flag and when I told them that I changed my mind and went somewhere else to get the car they kept spamming my phone with calls and texts please don't go to this location if you want to have a good first impression read more

EchoPark Automotive - Duluth - The Kia I was wanting to purchase but had radiator reservoir issues that they refused to fix saying it was fine that nothing was wrong - Used Car Dealers Near Me - Duluth, Georgia

Good selection of cars. Pleasant staff. Pretty bad overall experience. It is not the easy experience they claim--we experienced very long waits, a little too much of a sell on the warranties, and a heist of a financing experience. We walked out without a car, despite being very motivated (as well as informed and prepared) to buy. Be careful during the financing process, they definitely tried to squeeze us a little--they went so far as to enter a lower credit score on our application to manipulate the rate available. Also, watch for the added fees. This felt like your typical dealership experience, and not in a good way. Super unfortunate. read more

The customer service in great... Will be returning soon. I will recommend giving them a try if you're looking for a vehicle.

I purchased two vehicles from here and at first, the experience was great. Until I signed the paperwork and it went downhill from there. One of the vehicles I purchased sat at the dealership for a week before I could even drive it home due to it needing repairs. Just to have to bring it back a week later for more repairs. The other one had to be brought back in within 3 weeks due to check engine light even though they raved about their 100 point inspection. The car was also there for another week. All in all, I've had to return to the dealership for service about 4 times since purchasing the vehicles. I was told they would remedy this for me, but ghosted me every time. Save yourself the headache and buy your car somewhere else. The one positive to the experience is there was no haggling when it came down to the price. read more