I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and…read moreprovided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem.

The service at Rick Chase is very good, they have a very comfortable waiting room and they keep you…read moreupdated on the status of your car.

I had the worse experience the first of the year in the service department and the Tammy Manager,…read moreGod awful!! Now I am looking to buy or lease a new Hyundai, and I just can't pass my experience with the Rick Case name. My experience here has been the worse I have had at 80 and I am thinking, Carolyn why are you looking at this dealership? Find another car brand. By the way, I spent 200 dollars more in car rental fees than expected, just awful!!! And Tammy, unbelievable as she must be a family member, no way in hell she could be an independent worker. Last, they must have one person answering the phone, calls go to voice mail. I just talked myself out of a purchase. Can you imagine after the ink is dry?

Riley was great! I really appreciate her assistance. I would definitely refer people to her for…read moretheir future vehicle purchases.

**Very disappointing experience -- potential customers should be extremely careful**…read more I am posting this review because I want other potential customers to know about my experience with Autoplex Atlanta before leaving a deposit or making the trip to the dealership. I went to Autoplex Atlanta with my son because I was interested in purchasing a used Mercedes-Benz for him. We had a confirmed appointment, and before we drove to the dealership, I specifically verified that the 2023 Mercedes-Benz EQS was physically on the lot and ready for us to see. I also explained that I had a very tight schedule and needed to know that the vehicle was actually there before making the approximately one-hour drive through traffic. I was assured that the car was there and ready to be seen. When we arrived, we were told by Khris that the EQS did not have a windshield, so we could not even properly see, inspect, or test-drive the vehicle we had specifically confirmed was available. This was extremely disappointing and felt like a tremendous waste of our time. We were then told about a 2024 Mercedes-Benz EQE as an alternative. We became interested and began discussing the price. We were subsequently told that the vehicle had been sold and could not be sold to us. We were then told that the vehicle could be brought back to the dealership. At that point, we were asked to provide a **$1,035 deposit** so they could bring the vehicle to the lot. I want to make this extremely clear: **We NEVER signed a purchase agreement. We NEVER signed a sales contract. We NEVER signed anything committing us to purchase this vehicle. We never took possession of or received a vehicle.** We were told that the $1,035 was simply to demonstrate that we were serious about purchasing a vehicle and that the money would be **refunded if, once the vehicle was actually available for us to see, we decided not to purchase it.** We were then given a purchase order and told that we would receive a call once the vehicle was actually on the lot and ready for us to see and test-drive. **That call never came.** We never got the opportunity to see the vehicle, inspect it, or test-drive it. During the discussions, we were also presented with a **$5,000 paint-protection package** that I specifically said I did not want or need. Rather than removing it, the dealership reduced the charge to **$2,000** -- still $2,000 for a product I had clearly said I did not want. There was also a **$999 dock/dealer fee** that remained in the proposed transaction. After all of this confusion and repeated changes, I decided I was no longer comfortable proceeding and repeatedly requested the return of my $1,035. This is where the experience became even more disturbing. Despite repeatedly requesting my refund, I have not received confirmation that my money has been returned. Instead, dealership representatives have repeatedly asked whether I am still interested in purchasing another vehicle, even though I have clearly explained that I am simply requesting the return of my deposit. I feel that we were **seriously misled and taken advantage of** during this process. We made a long trip based on assurances that the vehicle was there and available, only to arrive and discover that it could not even be viewed. We were then given changing information about another vehicle, asked for a deposit based on the understanding that it would be refundable if we decided not to proceed, and then never even received the promised call that the vehicle was available. Most importantly, **there was never a signed purchase agreement or signed sales contract committing us to buy the vehicle.** As of the date of this review, I am still waiting for the return of my **$1,035**. ### My advice to potential customers Please be extremely careful before doing business with this dealership. If you are told a vehicle is on the lot, **verify it yourself before making a long trip or leaving a deposit.** Get every promise about a deposit and every fee in writing. Make sure you understand exactly what you are signing -- and if you do not intend to commit to purchasing the vehicle, do not sign anything that could later be interpreted otherwise. In our case, we never signed a purchase agreement, never received the vehicle, never got to inspect or test-drive the vehicle, and yet we are still having to repeatedly request the return of our $1,035. I sincerely hope Autoplex resolves this by immediately returning the $1,035. If they do, I will update this review. I am sharing this experience so other consumers can make an informed decision and hopefully avoid what has been an extremely frustrating and upsetting experience for us. I'm preparing a complaint with the GA Board of Used Motor Vehicle Dealers ( https://sos.ga.gov/sites/default/files/forms/35%20Form%20-%20Complaint.pdf ) and the AG's Consumer Protection Division ( https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint/consumer-complaint-

Never ever ever buy from Lara's trucks…read more If I could I would give them no stars we got approved for the loan for a vehicle so called banks we closed on Wednesday they magically work out a deal on thanksgiving we told them we would be in on Saturday to sign paperwork and get vehicle we got there and they had already sold the car we got approved for which is super unprofessional as you can get smfh at this company they are pieces of shit and should be shut down the reviews on here didn't lie I tried to look pass them just happy I dodged a bullet with this fucked up company Never ever ever ever buy from this dump trap of a car dealership please go somewhere else Not to mention we drove over an hr to get there for them to just fuck us over like that is out of this world

I bought a 2015 BMW M4 from these people had I read the reviews before purchasing I never would've…read moreeven went there I have had nothing but problems out of them they call constantly to try to get the last payment for the down payment and I have refused to pay this until I have a tag on this car they have not transferred ownership so I can get a tag called a lawyer call Gwinnett county police and got nowhere already made payment to the finance company they have threaten me with theft by conversion which I know the law traded in a 2010 Toyota Camry they allowed me $6000 for it and in the paperwork they put $6000 of unexplained charges in the contract my suggestion to anyone looking to buy a car here is absolutely not this is one of the worst used car sales places that I have ever been and I have bought many cars they did the paperwork so bad that I owe more for the car than I paid for put $14,000 down and when it's all said and done I will have a paid $59,000 for a $39,000 car also bought the car with the engine light on which is illegal in Georgia that falls under the lemon law had a signed piece of paper from the dealership stating they would fix the engine light problem and I took the car to a certified BMW shop that said it would cost $1100 to fix I wanted them to do it but the dealership said that they would do it I will not have a bunch of Shadetree mechanics if you want to call them that work on an $80,000 car they're not certified to!!! My suggestion and opinion of this company is that they need to be out of business

Just purchased a 2019 Q7. Armando and Shawn were our…read morespecialists. Overall, a very positive experience. Armando was new to Audi but very personable, knowledgeable and professional. They were patient with us (2 test drives) and very agreeable in pricing our new automobile. Many thanks!

Very disappointing!! Scheduled an appointment for service, they said it would take a couple of…read morehours which we agreed. We got there early with an early appt thinking we would be able to get in and out. We stayed in the waiting room as our car was getting serviced. As we patiently waited for 1 hour 45 minutes, we noticed our car was finally moved. It took them 15 minutes to finish!!! Also, they need to make sure the customer needs to be aware of ANY job that they add on that the customer should be making the final decision. Tire rotation was not agreed to and they charged us $88. Unacceptable!!

This review is directed at the sales manager, not the Sales Specialist. I went in on a Friday…read moremorning to test drive a vehicle. After the test drive, they offered me an initial quote, which I negotiated on for a lower Out-The-Door price. The manager printed out a quote with a lower price. I left the facility and returned in the afternoon with my partner. We negotiated the price down further after several hours of retrieving the vehicle which had been moved to another location. We got a pre-purchase inspection from a local mechanic. Finally, we were planning to sign the documents to purchase the vehicle. Suddenly the sales manager asks us to come into her office and shows us on her computer that she cannot honor the price that we negotiated because her computer would not allow her to take off some dealer mandated fees ($1600 in total). We were not informed of this before we finished the deal. And the manager made the mistake to omit it on the quote that I signed to seal the deal. She refused to correct her mistake by lowering the price of the vehicle to offset the dealer fee she could not change on her computer software. My wife and I wasted my entire afternoon/evening and had to cancel a dinner appointment. The sales manager ruined my experience with this dealer and I am wondering if she and the dealership violated the law for not honoring a deal on a quoted price.

Buyer beware... I purchased a 2020 ford expedition from this dealership, and was hard sold on the…read morewarranty, I did get it, which is something I usually don't purchase since I drive for a living and would be out of the warranty range by the time something happens, once I got the vehicle I drove to a drive in car wash, since they wouldn't clean it for me, after coming out of the car wash I noticed the rear passenger side spoiler had peeled away from car frame, I called the dealership the next day, spoke to a young lady who stated the manager was off that day, but he'd call me back the next day, I never received a call back, so I bared the expense, since I really needed the vehicle for work, but after paying for the repair, I decided to go ahead and get rid of the extended warranty, because under normal circumstances I wouldn't need it, two weeks after cancellation the car started losing power, I took it to a Ford dealership near where I was, they informed me that the transmission had gone out, and it would be 10,000 to repair... I called the dealership, spoke to the manager, who basically stated that I should've kept the warranty, then blew me off... Of course after the transmission went out, I realized why they hard sold me on the warranty, it's obvious they already knew there was a transmission issue, and wanted to get rid of the vehicle, and sell it with a warranty, but the consumer wouldn't be privy to that information... This happened exactly 30 days after I purchased the vehicle, and these shysters didn't offer any assistance and getting the situation correct... Please do your due diligence before purchasing with this dealership as they are unscrupulous... It was actually the Gainesville location, but I learned later they had the vehicle over a year in Duluth, then moved it over to the Gainesville location... I've purchased many cars for my business and never encountered such a deceiving dealership.

I had a recall on my vehicle and dropped my car for a next day appointment. There were cars in…read morefront of me but as soon as the charming Mr. Marvin saw me, he had me drive to the next lane for immediate service where he quickly made a video and took me in to the consummate professional, Lamont Gibbs, checked me and let me know additional services I needed, as how quickly I needed them. He was very knowledgeable, positive, and quick. He even called a Lyft for me. These guys would be great at training or managing other team members so that all of Rick Case's customers have the privilege of quick, professional, knowledgeable service.

Worst customer service I have ever been apart of. Sales department was great but as soon as they…read moresell you a car and service becomes a part of the equation, look out. I have made more phones calls to them without returns. Yes, Josh Bass would not return my calls. I had to drive into the dealership because they wouldn't respond Please, before you buy a car at Rick Case, read ALL of the reviews. it is a shame because Kia is a great product, but with HORRIBLE service.

Without a doubt I would come back abd purchase a car from Enterprise…read more Preston started my purchase journey and was fantastic answering all my questions in a timely manner. The real star of the show was Ariane who finished up the paperwork. She's so sweet, knowledgeable and patient. She had me watch every step of the paperwork process and was able to answer questions easily. I honestly felt like I was getting a car that has been thoroughly checked out and is in tip top shape.

Ashley Mattison is the epitome of an excellent sales consultant. We spoke on a Thursday, and I had…read morethe perfect car by Monday evening, driving it off the lot. I only visited the lot once. The loan and application went perfectly. This is my second car from Enterprise Car Sales Duluth. I am completely satisfied with the service I received at Enterprise. I would highly recommend Ashley and Enterprise Car Sales Duluth to anyone looking for a car and want a quick, smooth turnaround. Thank you all for the excellent customer service!

Amazing service for over 10 years!I have been a member of Georgia United Credit Union for over a…read moredecade, and they always provide excellent service. They have helped me with everything from free notary services and free checks to quick replacement cards and safe deposit box assistance. Most recently, Ginger P. made getting a car loan incredibly smooth! She included affordable gap insurance and disability coverage. Ginger even approved me for a low-interest credit card. This let me transfer higher debt to lower my monthly payments. GUCU and Ginger care about my overall financial health. I highly recommend them!

I recently came here to get some family business in order. There were there bankers but they were…read moreall with other customers so there was about a fifteen minute wait. The space looks new, I'm not sure how long this location has been here but it is nice and has a lot of natural light. Once we were able to see a banker the visit went smoothly and were able to get in and out with no problems. I would definitely recommend visiting there bankers if you have a need.