I have purchased several cars from them at this location. We found a Toyota for my daughter at a great price and they gave a fair trade for her focus. All that went seamlessly until the paperwork began. They should tell you that you will be waiting for at least 2 hours. This is why I give them a 3 instead of 4 star. I get that even at a dealership you wait at least 2 hours but it should not take twice the amount of time to buy a car than to buy a house. Be sure to bring food, water and entertainment while you wait. read more

I would rate this place with a ZERO star if I could. This has been my first and last time I ever purchase from Carmax Orlando. We were sold a trash vehicle and they stated that it had passed their 125 point inspection. They were so pushy to sell us the extended warranty because they knew that the car was not good. I will be contacting the BBB. Stay away from this place. read more

YRMV but I found CarMax to be very helpful. I'll admit the day we bought our Mercedes there it was unusually crowded, busy, and took forever to get our car; but when we drove off it was great. Their price was well under their competitors' prices. Unfortunately, they didn't know much more than me about all the fancy insandouts of this vehicle, but they were helpful and they kept their word. The GPS wasn't working; I took the vehicle to the Mercedes dealership and they explained to me why. I went back to CarMax and told them what i I had been told and they ponied up the exorbitant price for the chip and it's been great ever since. Each time I've taken my cat, under warranty, to Mercedes-Benz of South Orlando they ask me if I want to trade it in. They tell me what great shape the vehicle is in! read more

I need to begin by saying that the buying experience was really great! My salesperson was fantastic! Very smooth and painless process. I have had the vehicle 30 days.. However, the condition of the vehicle... supposedly a 160+ point inspection? Horse-feathers! Once I got the vehicle home, I ended up needing to immediately replace: 1. The cabin air filter - it was filthy and literally in pieces falling apart. 2. The engine air intake filter - same thing. 3. Engine oil and filter - it was full, but looked to be in really bad shape 4. The belt tensioner - completely blown apart, how could you miss this? I know I will need to replace the Transmission Fluid and Rear Differential fluid ASAP, and likely the water pump because it's squealing now too. Most of these items are cheap and fast to take care of, which is why I am handling them myself. None would likely meet the extended warranty deductible. But don't believe they do a 160+ point inspection, unless it was by someone who was blind and deaf. read more

CarMax - Blown Belt Tensioner - Used Car Dealers Near Me - Orlando, Florida

First time buyer here but had been searching for a long time, I believe this was like my 4th dealership and this is where I bought. They are very transparent and straightforward and that was my favorite thing about the whole process. They have fair service, I cannot say it's absolutely the best but i also cant say its the worst because I've definitely had very bad experiences at dealerships (I just have a personal thing with dealership, they make me hungry & anxious). But honestly, for a car dealership, I believe this has to be very close to the best. Dexter was super helpful every step of the process! It was so easy and very low stress getting a car here. I think my favorite part about my experience is that I never felt like I was speaking to some kind of shark salesmen, I actually felt like I was in good hands. One thing that I think they could do better at is their phone tho. Previous to my appointment that morning I had called 3 different times, and those three times I ended up hanging up because it rang for 20 MINUTES!! And that made me very nervous about what it would be like going in person. But to my very pleasant surprise, I had a great experience! read more

So disappointed with this establishment. Buying the vehicle 3 years ago was easy enough, but I have had more issues with my vehicle than anyone would believe. Thank goodness I purchased the warranty but that is a whole other issue. Recently, I had yet another visit and I was not happy with the lack of "service" from the service center. I will never wish an establishment any bad, but I do hope Carmax , at some point is more honest about the vehicles they sell and service center employees (not all) learn how to properly address their customers and just practice kindness. I'm sure, Carmax does not even care about this review, but before you purchase your vehicle from them and buy the warranty, I suggest you do more research than I did and don't just trust what they tell you. read more

Simple, no pressure, efficiently handled. Who knew you could buy a car like this. I will definitely be returning next time i have a car need. read more

I had an amazing experience being assisted yesterday with my trade in. I was assisted my John C. Who gave me great customer service and made the process extremely smooth for me . I highly recommend Car Max read more

Walked in, sat down, then told them all the specs I wanted. It wasn't in the lot so I begrudgingly allowed them to order me a car from a nearby CarMax to look at. Car came and they held it until I could come in. I bought the car. Its been an excellent car. I was kind of annoyed the whole time that it was so easy. I was ready to search and struggle like I did everywhere else. I did not go with the "warranty" however. We bought that last time and never used it. Also we only buy Hondas with low miles so they should already be trustworthy. We are happy. read more

I had reserved a vehicle and completed all financing prior to arriving. My wife and I drove to the location (70 minutes each way) to be told that they had transferred the vehicle and that it was no longer available. Don't waste your time with them!! read more

TLDR; Run! Had an appointment for 8pm. Went inside at 7:59 pm and checked in; lady at the counter pretended like I didn't have an appointment(play the cameras car max‍).. Dismissed me to the chairs in the back. As I walked toward those chairs, the worst customer service salesmen I have ever met(and lordy, I am an MBA with over a decade in industry) approached me, asking if I was trading in, I responded not sure( I am stuck between selling/accepting sales tax and trading in; may be a wash, I needed a legit quote as promised for the appointment I made and your staff refused to honor). The guy was twice my size and got visibly irritated and basically demanded a 5'2 130 lbs female leave for no actionable reason- scary and awful for someone who had to drive 30 miles or so for an appointment carmax promised me.- his reason was they wouldn't honor my appointment, drive another 60 miles tomorrow and maybe they would help me at 8am- What!!!!!!!!??!!? ( oh and he was clear it was corporates fault, he apologized on behalf of corporate). Single/solo women, avoid carmax at all cost. I was bullied and dismissed. Awful and scary. Shame on Carmax and their lies about an appointment. Can provide toll receipts and my appointment confirmation to prove my complaint; . Let them provide video/audio of how corrupt they are. 10/10 avoid. Worst experience ever. read more

CarMax - Used Car Dealers Near Me - Orlando, Florida

The process was as painless as possible for having to buy a car. The daughter got into an accident and we needed to purchase a car. After looking all weekend and going to many different locations, we find the car we wanted online in Georgia. They were able to secure the car on the site at 7:00 am on a Sunday morning and we had financing sone on line and on then phone by 9:00am. We had wait a week to get the car to us in Florida but again it was worth the wait. We had a scheduled appointment to pick up the car and complete the paperwork. Everything at the appointment went smoothly and the location was clean and inviting. Very large and lots staff to take care of your needs. Why no 5 stars? There was a very large noticeable gash in the aluminum rim the had to be repaired and I had to reach out several times to schedule the appointment to have it repaired. It was repaired very nicely and you could never tell. i will for sure consider returning here if I should ever need to purchase another car. read more

Okay, the honeymoon's over and our first spat didn't far too well. Looks like I'm on board with the less than 3 stars crowd here, now that I have experienced their "service" (ha!) side of this business. This is my update short story as was posted on their How Did We Do? review request- which btw, no contact attempt has been made since I submitted this back on 5/19/13. What does it mean to have set an appointment to have your car serviced? Is this "appointment " for meeting with a service advisor to write up the service work or to have the car actually taken in and ah, serviced? That was my issue- okay, perhaps a misunderstanding? I made a 7:30 am. appt for my car to simply have the battery connections' corrosion cleaned - which SHOULD have been performed BEFORE I took possession of my "CarMax Certified" vehicle. Hell before it was put on the lot with their Inspected sticker. My perception was at 7:35 am. my car would be in the shop and this service - TARDY service, would be performed. (cleaning the badly corroded battery terminals is all.) Instead I'm told service guys don't start till 8:00 and that there is a Wednesday meeting all techs must attend - so my car would not be ready till well after 10 - 10:30 (I think- too long for me to wait - and I had no ride planned to take me on to work). Sorry, thats the breaks is basically what I'm told. Zero effort to help my situation other than reschedule another day- after I paid all the the tolls from Ocoee to get there at my 7:30 appt. time. I leave the premises frustrated that now I have a saturday project on my new preowned "Certified" car. Bull Chit!! I turn around after two miles thinking perhaps I could be given a loaner car ??- since this Certified Vehicle obviously was NOT serviced as the claims are made for the few they sell that make the " certified " status. I'm told No sorry, we must have your car over 24 hours to provide a loaner. (Even if CarMax is the one at fault and is the sole reason I had to be inconvienced!!) Wow. Persistence pays off after asking for a manager and a teck is made available to do the service that should have been performed BEFORE thay stuck the little "CERTIFIED " sticker on the window. So glad the 30 days is up and this memory will start to fade - but ever so slightly I'm afraid. read more

CarMax - Oops? -Certified inspected and then no extra efforts by CarMax to make it right. Shameful? - Used Car Dealers Near Me - Orlando, Florida

I have come to this dealership twice and each time they just keep referring me to carmax.com because all of the cars on their lot aren't for sale. Will have a price tag but none of them are available for sale so if you actually show up to the dealership you're just wasting your time and putting money in to some salesman's pocket he's not even selling you a vehicle. If you want something from Carmax don't waste your time go to carmax.com or better yet just go to another dealership that will actually sell you a car instead of telling you to go to the website. It's also quite ridiculous to have cars out on the lot with a price tag that aren't available to sell. read more

I have now sold two cars here at this CarMax and both time it was pleasant with non pushy people. The time it takes for them to appraise the car is usually a 30 minute wait and then you're called back to sit at one of their kiosk with a carmax person. From then on they explain to you what makes your car worth more or worthless. Typically CarMax will undervalue the car than the typical Kelly Blue Book Price but then again, probably most places do anyway, thus for the stars off. Once you decide to sell your car to CarMax, they will take you to the cashier station to process the paper work. It's really no hassle and the people that work behind the counter are really friendly. After the paper work is processed, they cut you the check and you're on your way out. So, if you got to get rid of your car fast and get cash, sell it to CarMax! P.S.: They also have a kids playing area! (I have no experience with them buying a car, so this review wouldn't apply to that part.) read more

I'll provide this short and to the point. When you go to a location to inquiry into selling your vehicle and possibly trading up, you'd expect some sort of customer service. I came in, got my appraisal, and left within 20min. Fewer than 30 words spoken in total and customer service....absent and pitiful to say the least. Will never go back and don't understand how their reviews are positive. read more

Worst experience ever! When I picked up my car they couldn't find it. They finally did and it wasn't clean yet. I was there 3 hours without an apology from the sales manager. After having the car 2 weeks I realized it had major mechanical issues. I brought it back. The sales manager Aaron was rude. He asked me why I didn't take it yo service because thats who deals with issues. He then sent me across the street to fill it with gas. No apology for selling me a car with issues. Never again! My advise is to not walk but run far away from this place. read more

Car dealer like any other.. the reviews for dealerships are good in the attention, buying and financing categories. Of course they are..but wait till u have an issue after u drive off the lot or have had the car for a bit n mechanical issues arise along with recalls. Then theres the blaming game, its ur fault with whatever they conjure up. You like a car? Do ur homework n check the vin #. It may have been bought at an auction from insurance companies after damage from floods, fires..anything. SALVAGE is not always on the title. They may also be trying to unload a lemon or a car that has a RECALL for whatever. Check the make and model to see if there has been a recall. Check it urself..do not depend on their answer. Having a new car is exiting if its brand new or used..but its brand new to u. If u have a friend or relative mechanic have them look and drive it for u. PLEASE BE SAFE AND NOT SORRY LATER. read more

Can you leave negative numbers? Please.... Stay away, start there.... I went in with the intention of buying a used vehicle, I was told there was at least a 30 min wait to even walk around the lot, which I could not do without their overseer. I told them I was leaving. After a quick bio break for me and family, I was approached by what I can only assume was the manager on duty, he failed to introduce himself (Strike ONE), he said I hear you need help, not a question...not can I help, etc. I told him I WAS looking for help, but now I'm leaving, and my perception was CarMax was about volume, not quality of service and long term relationship building. At that point he started in about if I'm going to give him attittue, then he's going to give it back. I'm the customer, I was not rude, short or raising my voice, just told him I was not a customer any longer. He proceeded to berate me, so I left, kept walking out the door while he got louder and louder. If a manager who worked for me talked to a potential customer, they would be walking out door quicker than I did for sure. This place may have lots of cars and slick adverts on TV, but take my word for it, if you want GOOD SERVICE, go elsewhere. If they don't treat the person well, how will they handle when there is a problem with a vehicle and you need service. read more

This is a review of the car selling process; I was not in the market for a car. Anyone who's ever had to get rid of a car knows they have a few options: you can trade in, you can sell to a dealer for wholesale, or you can sell it yourself to another individual. While a private sale brings in the most cash, it's also the most prone to shady characters and scam attempts. Wanting to avoid that, I decided to check out CarMax as they almost always stick to KBB wholesale/trade-in value. The inspection took about 20 minutes, they handed me an offer that was on the high range of KBB value, and within another 20 minutes, the business dept had a check in my hand. If you don't want to deal with the perils of Craigstlist; this will be your easiest option without getting hosed on the deal. read more

There is a Female service department agent who is rude and condescending to patrons! She thinks her word is above anything else! I just asked about a service and she snapped at me like I was wrong! Beware they employ nasty service professionals!!! I took my Maxcare service issue elsewhere, as they gave me a hassle over the phone at the Orlando CarMax over a simple issue. I was totally happy with the service elsewhere and will buy a car and future service from them in the future.!!!! read more

So schedule an oil change a week in advance. Get here and a half hour into the appointment they dont have enough oil to complete the job. Need to now wait an additional 40 minutes til it arrives. Really? Alright, they partially recovered, they cut $60 off the bill for the inconvenience. read more

PANTELÍS is the sweetest gentleman! My boyfriend and I were picking up a car he had purchased from carmax and were having trouble getting it running because it was a non-runner he found a solution for us and he was so so very kind and I think carmax should stop hiring lazy standing around all day employees and get ten more men like Pantelís. I knew the man 5 seconds and I saw him walking around that place like he was 16 years old very grateful to have come across an employee like him! Thank you Pantelís!!! read more

Let's just say mite as well be a buy here pay here but with the fancy billboard .. people do your homework read the little caption letters on the contract this people are not honest all they want is just the sale !! then fuck you up and keep going as simple as that .. excuse my French but is the damn true! Then when you try to finance they won't let you simply because that's the way CarMax do things smh.... wish I would of known!!!!!! read more

Above and beyond with their customer service. I was hesitant about going but a friend reassured me that i would not regret it and recommend Elliot. He saw that I was starting my life over and needed a vehicle asap. The vehicle we found was in Sanford and he himself went their to get it so I could have my own reliable transportation. This has really helped me with getting back on my feet and always will remember the kind gesture. read more

Got two vehicles here! So far so good! Fastest car buying experience I have ever had!

Waited almost 4 hours from when I walked in the door. The guy at the window stated the process takes about an hour and a half after waiting two hours I went to see what was taking so long and was told it takes 2 to 3 hours to process and I can't come back tomorrow because they've already began the process. Sitting down again for about almost another hour one of the associates come out to apologize and say something went wrong in the back and they need to go and get a signature from somewhere smh. Very unprofessional the only thing good I can say is I got a good deal on my car but the fact that I had to wait 4 hours was ridiculous read more

They gave me the best price for my trade in. Once I found a car that I wanted the process was easy.

This place is great! Fast friendly service. SPENCER was so professional and on it when I took my car in for service today. I will not buy a car anywhere else. On my third from them. read more

They had a nice variety of vehicles but the representative that "helped" us was Elliot and he was not very friendly... he barely introduced himself and didn't seem interested in helping us at all. read more

Very friendly and offered me fair compensation for my vehicle. It was a little below blue book, but when you are selling to a dealer you have to expect that. Also the process was easy got a check within minutes of the appraisal staff is extremely friendly. read more

I was not sure what to expect from Car Max. I have bought many cars over the years and have hated the experience. I don't thing anyone likes buying a car because of all the BS they put you thru. Car Max was not that way... and I have to say it was a great experience! I found a few cars I like on line and called to make a driver test with one of them. When I showed up, the person I made the appointment with was with another customer but they found someone who was very nice and I ended up testing about 5 cars in my price range. They don't try to steer you into a more expense car because they get paid a flat fee no matter which car they sell. In the past when I tell a salesperson how much I can spend each month on a car, they always seem to find me a car that is about $100 to $150 more than i said... but this time, when I told him the amount I could afford, thats all I saw... cars that would be that much each month. No fighting, no arguing, no feeling like i can't afford a car. Now granted, the assortment you can pick from changes day to day but if you take the time to try them all out, you might find one that works for you... and I did. Once I found the car I liked, we were passed off to another coworker who started all the paper work. Her name was Robin and she was a delight to work with. Everything was shown to me as we did it on the computer. Nothing was hidden and all the offers from the different loan companies were right there to pick from. It was a great way to buy a car. I picked the offer that I liked best and it was $2 below my limit! The next day I brought my falling apart car to them to appraise it and I got more $$ than I thought it was worth. They applied that to my loan and I drove out a happy guy. The staff is super nice and the car selection ranges from Smart Cars all the way to Jaguars. I will continue to buy from Car Max in the future. This is the way car shopping should be. read more

Everything about CarMax was fantastic at the beginning. Despite reading pretty rough reviews (via consumeraffairs, yelp, etc.) I felt that CarMax was the best place to purchase my vehicle when I was in a pinch. The sales process was awesome, the ease of purchase was fantastic, and when I did have problems, CarMax was relatively quick to fix them (within their 30 day limited warranty period). I couldn't help but rave about the experience to a majority of my family, friends, and coworkers. However, after 3 months of having my vehicle (An Acura TSX with 78,000 miles at the time of purchase), the engine overheated and needs to be replaced. Now I'm 4 grand in the hole on a car that I've had for less than 4 months because the cooling systems failed. "Every CarMax used car undergoes a rigorous 125+ point inspection* including: engine and transmission, plus cooling and fuel systems." They said... 125+ point inspection huh? The Engine Cooling system must have been the 126th point. I can't help but feel that I was sold a car that had some serious issues prior to purchase but were sugarcoated well enough to where they weren't noticeable within the "30 day" warranty period. Am I going to cry till the cows come home? Nope. I signed the paper work. I knew what I was getting into. I chose not to purchase the extended warranty. Foolishly, apparently, as I did have some faith in this 125+ point inspection that they speak of. Oops. I overpaid because I believed that CarMax provided a superior quality vs. other shady used car dealerships. Don't believe it for a second. Trust me. Buyer beware!!! read more

I bought a Dodge Caravan from this CarMax a couple years ago. After dealing with some horrible salespeople at other dealerships I was thrilled with the no-haggle and friendlier attitude here. It really helped. I bought the extended warranty. Judge me if you will, but it was a used car, and I've had some major maintenance issues in the past, so I went for it. Immediately after buying the car there were a couple of little things wrong. Not worth paying the deductible to fix, just little irritating things. Then then door broke. So, I made an appointment to take the van in for service. The service department NEVER answers their phone. Seriously. I can't even remember how many times I called and left messages before I finally got something scheduled. And even then their next available service appointment was a couple weeks out. When I took the car in my service consultant was Govin. He was pretty good. I had to e-mail him descriptions of some of the problems (and I think even links to forums explaining the issues) because they were having trouble replicating some of the problems I reported, but ultimately everything got fixed. And then last week my car broke down. And once again I tried to call the service department. Armed with Govin's direct line I thought this time would be different, but no. Messages were left, many unanswered calls were made. When I finally got through to the service department I was told the next available opening isn't for almost a month. I tried to point out that my car isn't currently running, and it's an emergency. At that the service department guy directed me to take my car to the Dodge dealership that would honor my extended warranty (for an additional amount above my regular deductible.) So, that kind of stinks, doesn't it? I am still satisfied with my car purchase, and still think that extended warranty has paid for itself, but I was way wrong when I assumed I could go to CarMax for service. It's next to impossible. read more

My CarMax shopping experience was nothing but a big bust. I had a 10:00am appointment today that has been set for a couple of days, so I was expecting everything to run like clockwork. I had the vehicle transported from Miami to Orlando. So my wife and I show-up at 10:00am and the sales associate that has been very good about working with me is nowhere to be found. Apparently she had her hours changed so she wasn't available. No worries, I take the next guy. I told him which vehicle I was there for, and he goes out and gets it. My wife and I begin inspecting the interior, and in about 5 minutes we both independently decide to bail. The vehicle was trashed on the inside. Dirty, not vacuumed, the interior and seats were scratched-up. It was pretty clear that this "one owner" vehicle (14,240 miles) was used to transport dogs. No attempt to prep the interior was made at all. I was shocked that they would allow this to occur, but the sales guy didn't seem phased. I remarked, "boy, the interior is kinda rough." He responded, "yeah, it's par for the course for a Miami transfer." WTHeck?? I told him that the vehicle wasn't a luxury vehicle anymore and not worth $57K. He responds, "I don't blame you." After about 5 minutes, me and my wife drove back to our place. I've never dealt with CarMax before, so maybe the Orlando "superstore" is just kinda messed-up and this is an isolated incident. read more

They gonna give you horrible value of your car and they just wasted my time 30 minutes to give me half of value of my car and sell me the same car for 20k more. Ahhh never go there!!!! read more

CarMax - They selling this car for 65k and they give me estimate for the same car for 40k. Making 20k??? How does that business going... - Used Car Dealers Near Me - Orlando, Florida

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WORST CAR EXPERIENCE EVER, have the worst customer experience and sold me a car with multiple problems just day after purchase! Returned the car & raised hell after the fact because I'm moving next week so this is taking way too much of my time. Manager grinned and smiled the whole time not even giving a damn about the inconvience they caused me. DONT BUY YOUR CAR FROM CARMAX read more

They are the Kings of Low Balling you! Go to them just to get a quote then sell it on your own. You will ALWAYS make out better! read more

CarMax - Plenty to choose from! - Used Car Dealers Near Me - Orlando, Florida

Wow so far a bad start, I was told Chrysler does not allow their lease vehicle to be sold there NOT TRUE. 10:55 was sent to the business office desk, 5 staff members sitting around . Finally I am being attended. NOW after giving me my buy off they are saying it again Chrysler does not allow any other dealer to buy it, I immediately got on the phone with Chrysler and confirmed they do allow and passed the phone to Meeka (staff member), it was verified. NOW AFTER GIVING ME MY BUY OUT, the story changed. " we can't buy it because Chrysler will not give us the dealers price". How about having that being a probability and make it clear to the customers with an option LIKE, since Chrysler is not going to go lower then their buyout and will charge sales tax and sell it for 1,500 more than anticipated , give the customer the option to have the buy out for less than offered. SIMPLE HUH, DO THE MATH CARMAX... Should be know as CARLACK... read more

This was one of the best car buying experiences I've ever had. Fast, efficient, helpful above and beyond. My rep was on vacation the day I was picking up my car and he called from the airport to make sure the process was moving along smoothly. His replacement wasted no time picking up where the first rep left off. After leaving, I had a minor problem with my car, and the team got my car in there and solved my problem without hesitation. I truly recommend them and I will buy my future cars from there as well. Thanks! read more