So easy to sell your vehicle at Carvana bring your vehicle and your paperwork to them and in 10 minutes your car is sold very easy very efficient read more

I am a Carvana customer, but only had my car delivered before. Today my sister was getting her new car from the vending machine and I could NOT miss it! Was an easy process. Everything done online, you talk to a live person once or twice to finish the process and I will not go back to a dealership. The vending machine experience with the coin and watching it get delivered to you... so fun! I will recommend Carvana to all my friends and family. I love my car, and my sister loves hers! read more

Carvana Orlando - Car vending machine - Auto Loan Providers Near Me - Orlando, Florida

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They have good selection of cars on line. Their software is clunky and not very user friendly. They have the worst customer service I have seen in the auto industry. It is mostly non existent. The Orlando branch staff are not knowledgeable. The 800 number routs you into a text only AI format. You can get to a person after jumping through some hoops. It is all text only though... The delivery fees are hard to get accurately listed. Have the car sent to the local tower for best rates. So far I can't say I would recommend this business. They are too bare bones... read more

They suck are misleading and dishonest was told I got the car no money down free shipping No more than 8 hours later I was told they needed the whole price as down payment Never recommending them to anyone Website says one thing and they do another EITHER FIX WHATS WRONG ON YOUR WEBSITE OR STOP MUSLEADING THE PUBLICC read more

I traded in my car for this Bronco which I have loved so far. No issues whatsoever. Car in mint condition. The entire process was very easy and convenient. If you read through all of the documents they send, there are no surprises like some of the reviews say, everything in there. Pricing is very fair and comparable to dealers , maybe even better. The token machine was "broken" so I didn't get the whole Carvana experience which is the reason for 4 stars, I know it's been out of commission for some time now so I think it's kind of strange they aren't repairing it. My daughters were very disappointed in that part of it but overall I will def use them again. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

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It was quick, smooth and effortless. Most was done online. Since the registration had expired, they picked the car up. read more

We recently sold our Lincoln Navigator to Carvana, and the entire experience was fantastic from start to finish. I got the highest quote online compared to other buyers, and their team walked me through every single step of the process beforehand. They offered to pick up the vehicle, but we chose to drop it off at the Orlando location instead. We arrived for our appointment, and in less than 20 minutes, everything was wrapped up and we were out the door! Best of all, we dropped it off on a Saturday and the money was already in our account by Monday. Smooth, hassle-free, and super efficient. We would definitely use Carvana again! read more

This review is based on Carvana company policy, not the dealership itself or the customer service representative that I worked with. Both were very kind and professional, but they were at a loss to help me because of this Company's practices. I purchased a 2010 Nissan 370 Z car and went to pick it up at the Orlando location. I had already purchased insurance. When I arrived, the vending machine was broken... Disappointing but no big deal because this week representative at the dealership put a big pretty bow on my car. The problem is the vehicle wouldn't start. There were two other Nissan 370 Z cars I was interested in. The problem was there was an $1800 shipping fee for those. The Company just apologized and refused to remove the shipping charge or do anything else to make up for what had happened read more

Easy option to drop off or have Carvana pick up your car. Super easy process beginning with the app inputting the vehicle's information to the delivery of the vehicle to Carvana. read more

Horrible corporation do not buy from them !!!! They over charged me for a car by 10,000 then I ended up having to put 3,000 into it without a month . plus they dont allow public reviews !!!! Carvana does not feature an open, public review submission form directly on their main Carvana Reviews page for general web users. read more

That was a fabulous selling experience. I answered the questions on-line. We paid the $90 for the pickup rather than drive an hour to their location. We half expected a re-negotiation when the gentleman came to inspect and pick it up. Nothing of the sort. He was very personable, complimented the condition of the vehicle, and handed us a check for the full offered amount. read more

We bought a new car from a dealership and instead of trading it in, we decided to sell it to Carvana. This is the second time we have done this and it is great. They make it easy, so no headaches dealing with salespeople. You fill out some questions, take a couple of pictures and they generally respond pretty quickly with an offer. Both times the offers are pretty much what Kelly blue book says it's valued at. The price is good for a week. If you like it m, just set up a time to take it in. Just bring it in, sign a couple of things, and that's it. Just wait a day and the money is deposited into your bank. They couldn't make it easier. read more

I am giving Carvana 2 because I bought a car easily and with 0 BS back in 20222. However, in the past 2 months my friend and I both got hosed by Carvana. My friend was trading her car in and buying a car from Carvana. The day arrived, insurance was purchased, down payments paid, and the car shows up at the house. They take her car for a test drive. They come back and say, "there's a safety code coming up on our diagnostic, we can't buy your car." Then tried to have her buy their car. Next day we took it to an auto shop we've both used and guess what, no error codes. In fact no issues with the car. I'm trying to sell my car to Carvana. They offer me a decent price "without the hassle". Then slowly the price they offer goes down and down. When the driver came to pick it up he let me know, they'd cut the offer by $800. Now, I get it, but this was out of the blue with little explanation. It was the second price cut that made 0 sense. Not only did Carvana lose 2 cars, but they lost 2 customers. Neither of us will go back because we simply can't trust a company that nickels and dimes its customers. read more

To clarify, this review is strictly about the facility and not Carvana experience itself. I chose to have my vehicle delivered here, not just because it would save me the $500 shipping but it would also offer me the chance to use the exclusive and magical vending machine we see passing by on I-4. I chose my dedicated appointment slot and arrived ~10 min early. First impression was - oh my... Cars EVERYWHERE, no clear parking. You can tell they are clearly inundated in vehicles and nowhere to put them. I eventually found a place to parallel park into, but I'd expect some sort of small lot for appointments? Inside the meh experience continued. Was greeted by an employee stepping out sharing to have a bottle of water or make a coffee. Others were seated at spots in the area. The vending experience had a nice prime seating creation and lovely picture windows. Eventually sat down. Employees returned, one went to assist the existing persons he was with. Another did some paperwork and another went to the desk. With nobody saying anything more I went to the desk to ask if there's a check in or something. I was told no, but they can confirm my appointment. Got my name pulled up and was told the person at desk was assigned to me and she began my process. I am curious if I didn't say anything how long it would have taken to be acknowledged. The paperwork was disappointing - you HAVE to sign off on the odometer reading without seeing the vehicle in person. I'm not sure how this is legal? After the person ahead of me completed their coin dispensing, it was my turn. Seeing hers, I learned it was a very lackluster experience. A lot of missed opportunities here despite some of the nice touches (special bench seating for friends who come, lighting that upon reflection creates a halo). The coin drops in. Person behind desk pushes a button and... You wait. You can see the machine on camera but I would have expected some music or something to fill in the void instead of pretty much silence? Gotta liven it up! Car does a cute little out and back runway before moving into its bay. Customers are not allowed in the bays, the Rep drives the car out from it for you. This was where I was most disappointed. It was raining, there's zero cover. It's a quick hand-off of here's the keys, congrats! I'm sure this is to decrease odds of you inspecting vehicle and having questions (like, why is the odometer several hundred miles more than the paperwork I was made to sign?). It was my first push to start car and I had no idea how to drive it so I was awkwardly watching YouTube to learn. Just felt overall very impersonal which is fine, but not the vibe they present. Do I recommend? Sure! The online experience overall was great with no surprises and you save even more money doing it this way. But the "wow" factor at this specific location just was nowhere to be found and small touches could have elevated things from a stronger initial customer service encounter to little details. And I advise selecting a date when it is not forecasted for rain. There is zero overhang so you'll be trying to check out your car while getting wet and then hopping into your "new to you" vehicle all wet. read more

Carvana Orlando - Obligatory bathroom photo. - Auto Loan Providers Near Me - Orlando, Florida

Clear instructions and easy navigation on website. In person representatives were cordial, pleasant, informed and efficient. Seamless sale and transaction. read more

Extremely easy process! Delivery was a breeze & the guy was absolutely wonderful! Trading my old car was smooth as well. My issue with this process has been with Silver Rock, the company who handles the 100 day warranty. I took the car into a partnered shop with 3 minor problems noted within the 1st week of driving the car. When I went to pick the car up I was told that Silver Rock refused to fix any of the issues because no warning lights were on. What is the point in having a warranty if they won't fix things? What a scam. read more

So so incredibly awesome! just loved everything! Can't thank you enough! I bought and traded a car and it was so simple and flawless from start to delivery and pick up! read more

Amazing experience selling my car here! It was quick, fair price and excellent customer service. The most work is filling out information online! I was in and out in less than 30 minutes. Highly recommend to all. read more

This review is for the Carvana in Gaithersburg, Md store that's where I picked up my car. Overall very easy to purchase the car using the website. Liked all the details and options that were given etc. The delivery process at the physical Carvana location in Gaithersburg MD was okay at best. it took almost an hour, the car was not dropped from the tower as expected but driven from the back parking lot, one key fob we were given does not work and no ribbon on car or pictures were taken. we were handed keys to the car told about thecreturn policy and that wax it. Disappointing for the family as they had been hyped about the delivery process. read more

Sold our truck to Carvana. Simple, straightforward process plus they came and picked it up. The gentleman that picked up our truck was friendly and knowledgeable about the process of selling to them & buying from them. Had our payout in 2 days and the loan was paid off in 5 days. Great experience. read more

The Carvana process in selling a car is solid and very easy. The sales team needs training when customers sell a car. They take the process for granted. My background is in Sales training with over 30 years experience. I've seen more enthusiasm at DMV on a crowded Monday morning. Besides the Sales lack of enthusiasm. My experience was good because I refused to match the negative energy. read more

I was sold a LEMON I am absolutely devastated and angry. I purchased this car from Carvana as a gift for my son's 18th birthday -- it was supposed to be a proud, memorable moment. Instead, it has become a nightmare. When the car was delivered, it immediately had a check engine light and tire pressure warning on. I asked the delivery driver to take it back right then, but he said he couldn't because the car had already been taken off the truck. He assured me Carvana would take full ownership and that I wouldn't be held responsible. That was a lie. Since then, I've discovered the car had been in a prior accident -- with a damaged radiator, two defective tires (one previously patched and leaking, the other completely bald), and brakes so bad that the dealership confirmed there's no way they reached that condition in just 30 days (7 of which the car was in the shop). Carvana has refused to fix anything or reimburse me for the costs. I've been dealing with Pete, who has done absolutely nothing to resolve the issue, and when I tried to escalate, I was told there was no one above him. I've had to pay out of pocket just to make the car safe for my son, and now I'm being forced to pursue legal action. What should have been a joyful milestone turned into heartbreak and financial stress. Buyer beware -- Carvana does not stand behind their customers or their promises. read more

Bait and switch tactics. Was given a recent quote for the selling of my "great condition" low mileage vehicle. Besides the exorbitant wait at the Orlando facility, rep ultimately told me they were significantly reducing the amount they were willing to pay. They based their sorry decision on a couple of barely visible smudges then told me I would have to wait for an excessive amount of time to receive the "new" selling price. I left. I subsequently sold on my own for full amount. Highly inefficient, not customer friendly or conducive to any further dealings. Will not recommend or ever go near them again!!! read more

Purchased and did a trade in last week with Carvana and at this location, it was the most seamless car purchasing process I have ever experienced! It was great being able to do mostly everything online and then when going in person, everyone who helped us was great and very helpful. If anyone is in the market for a used car, I would say that this is the way to go. read more

Talk about easy cat buying process. Pick a car, pay with either financing, cash or other finance company and that's it. After I chose my car it took 20 minutes total. Best to get a car without a huge shipping cost but that's just my advice. I don't think I'll ever go to a dealership again to buy a car. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

Carvana made the process of selling a vehicle easy. Quickly quoted a price higher than other online sources, set a convenient pickup appointment, showed up on time and took the car away. The agreed upon price was electronically deposited within 24 hours. No hassles, no shenanigans, and good communication throughout the process. read more

The process online was simple, the person who came to complete the purchase was professional and thorough. Start to finish the entire process was completed in about 4 hours. read more

Carvana made me an offer on my Ram, I waited until the last day but decided to do it, after I uploaded some info, I got to keep it another week edits the appointment. I almost wasted them to change the offer since I didn't need to sell it. That sis not happen, the employee got me key checked out the truck and I had a check in my had 5 minutes later, he came back with my plate and we weee on our way I got a great offer which is why I decided to sell. What a great and easy experience. Thousands over any other place. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

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Carvana was very nice to work with. The transaction was seamless and went quickly. The car wasn't cleaned very well on the outside, but was very clean on the inside. Recommend all Carvana stickers and decals be removed from the windshield prior to delivering to the customer. Ultimately, I was very satisfied with the experience, outside of the car being a bit dirty on the outside of the car. read more

My initial experience was ok, picked up my car, drive it around to show family and friends, then the very next morning the car threw a bunch of errors on the screen and would hardly go when pushing on the gas. The man i spoke to was very helpful and nice and helped me find something else. The cars were exchanged with no issues. Then 5 days later the check engine light came on in the new car. I took it to a trusted mechanic and after the few things he found, he highly recommended that I not tie myself to this car for 6 years of payments. The only reason I give 3 stars is because of the great customer service agents that helped keep me from going over the edge. I will NEVER buy from Carvana again. read more

My initial intention was to sell my vehicle as trade in value was not attractive at local dealers. The offer I received, in seconds, was impressive. All was set for me to move forward with another purchase as I had found what I thought was going to be my newer car. That deal did not go through as that vehicle ended up having some differences from the online listing. But Carvana not only followed up with on the sale of my vehicle (even after my initial offer had expired) they were also sending suggestions of vehicles that may interest me. And let me tell you, I found the right vehicle at the right price. I did A LOT of research on various vehicle models both online and in local dealer inventory. I have been involved in the automotive industry in a variety of roles for over 25 years. This was the most impressive transaction I have ever been involved in from start to finish. The vehicle was delivered to my home and in the same moment my trade was picked up. If you did not look at the odometer you would think this vehicle was brand new. 10 out of 10. And after one week of ownership you would have to fight me to take this vehicle back. Ding, ding! Thank you Carvana and all involved. read more

Not delaying my car twice and costing me 800 dollars in Lyfts and refusing to make it right

THE MOST HORRIBLE CAR BUYING EXPERIANCE IN MY LIFE !!! I am 64 and I have bought 13 cars since 2018 - I dont even know how many I have bought in my life. These people are THE WORST sort of scum there is - They waisted an ENTIRE day of my life - invaded my banking and personal privacy at every level THEN REFUSED TO SELL ME THE CAR !!!! You can not talk to a person - IT IS UNBELIEVABLY Frustrating to try to do business here - NEVER NEVER NEVER AGAIN - RUN don't walk! read more

The selling process was the easiest experience that I ever had at a vehicle dealership. After receiving an on line quote. I made an appointment & took the vehicle in. Someone drove the vehicle, took it into their shop * then came back out with a check for the quoted amount. No pressure to buy , or haggle over the price ​ read more

Easy to sell to, but horrible to buy from. My first vehicle was delayed twice during the delivery period for over two weeks. After multiple phone calls, I found out that the engine was leaking fluids and oil. Why even sell it then? I was able to transfer to a different jeep, but it came with no spare tire, even though the web pages listed it in "key items". They refused to replace it. The customer service was difficult, and don't waste your time with the chat options. Sell to them, just don't buy. read more

It is super easy to sell our car to Carvana, and their offer is the highest. I would suggest my friends to sell cars to Carvana. read more

A semi-convenient way to sell your car Carvana started in 2012 as a subsidiary of DriveTime, by Ernest Garcia III, Ryan Keeton, and Ben Huston, with a goal of disrupting the traditional car dealership model. They did this by offering an entirely online platform for buying and selling used cars. It allowed customers to purchase vehicles remotely and even have them delivered, using technology to make the car-buying process more seamless and customer-focused. It gained some notoriety for its innovative "car vending machines," tall glass towers that dispense purchased vehicles, offering a unique pickup experience. The company spun off as an independent entity in 2014 and later went public in 2017. It rapidly expanded its operations to over 300 locations across the U.S. and became one of the youngest companies to join the Fortune 500 in 2021​ I have used Carvana once before this experience when I took advantage of their car pickup service. They came to my house bought and picked up the car. The experience convinced me that I should try them again. I searched many car buying sites and they offered me the best price for the car. This time, though, they were going to charge me $390 to come pick up the car so I decided to drive to their Orlando office. It is fairly easy to find being right off the major highway at the base of their car elevator that is easily visible from the highway. Parking was limited when I arrived. It is a very basic place but the main room was clean and functional with a few amenities. The staff was friendly and efficient. Save yourself some time and fill out your paperwork online because, if not, you will be filling it online when you arrive. There is no physical paperwork. It was, overall, a quick experience and took me less than 30 minutes from arrival to departure with a check in hand and test drive complete. read more

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Nice easy transaction! Fast money! That's being said, the driver hit and damaged my fence. She called it in to her supervisor and I contacted customer support with no response. They sent a driver to load a F250 onto a flat bed who hasn't loaded a truck before and was so short that she had to choose between reaching the pedals or seeing over the dashboard. It was a mess and we had to walk her through loading the truck because she never would have done it on her own. read more

I'm very disappointed by the customer service at Carvana in general. So I exchanged a vehicle at Carvana earlier this week. Less than an hour after I left I realized I left my garage door opener in the car. I called them right away, with the hope that they could recover it and set it aside until I came to pick it up. The problem is there is no way to call the Orlando office directly. There is only one phone number for national customer service. Every service agent told me the same thing which is that I can't call the Orlando location and speak to someone, and even they can't. They said all they could do was send an email. Frankly, I find it ridiculous that there is no way to call and speak to somebody at a particular location. What century is this? The customer service agent said he would send an email and follow up with me, but never did. I called back the next day, the next service agent sent another email and would follow up with me, but he never did. This repeated one more time the day after. Finally the forth day I spoke to a service agent who got in contact with the service agent from the first day who had gotten an email back from the Orlando office and found out the car had already left for the distribution center, and that there would be no way to recover the garage door opener. And when I asked if I could be reimbursed for the cost of the opener, the agent told me no. So I realize it is my fault for leaving the door opener in the car. But I also blame the Orlando technician who searched the car when I turned it in and did not see the opener right there (clearly visible). I also blame the Orlando location as a whole for not having a phone number that customers can call. And I blame Carvana as a whole for not having the ability to call your sales offices directly, or for providing reasonable compensation for lost items. The company is intentionally making it impossible for any customer to recover any lost item, and clearly does not care. Perhaps next time I'll go back to using a traditional car dealership after all. At least I know they have a phone number I can call. read more

I had a wonderful experience with selling my car to Carvana. Their offer was a very fair price. And the process was very organized and straightforward. The online system allowed for easy upload of required documents and for scheduling a pick up time. The pick up representative was there exactly at the scheduled time and made the process very simple. Would definitely use them again. read more