Extremely easy process! Delivery was a breeze & the guy was absolutely wonderful! Trading my old car was smooth as well. My issue with this process has been with Silver Rock, the company who handles the 100 day warranty. I took the car into a partnered shop with 3 minor problems noted within the 1st week of driving the car. When I went to pick the car up I was told that Silver Rock refused to fix any of the issues because no warning lights were on. What is the point in having a warranty if they won't fix things? What a scam. read more

This review is for the Carvana in Gaithersburg, Md store that's where I picked up my car. Overall very easy to purchase the car using the website. Liked all the details and options that were given etc. The delivery process at the physical Carvana location in Gaithersburg MD was okay at best. it took almost an hour, the car was not dropped from the tower as expected but driven from the back parking lot, one key fob we were given does not work and no ribbon on car or pictures were taken. we were handed keys to the car told about thecreturn policy and that wax it. Disappointing for the family as they had been hyped about the delivery process. read more

My initial experience was ok, picked up my car, drive it around to show family and friends, then the very next morning the car threw a bunch of errors on the screen and would hardly go when pushing on the gas. The man i spoke to was very helpful and nice and helped me find something else. The cars were exchanged with no issues. Then 5 days later the check engine light came on in the new car. I took it to a trusted mechanic and after the few things he found, he highly recommended that I not tie myself to this car for 6 years of payments. The only reason I give 3 stars is because of the great customer service agents that helped keep me from going over the edge. I will NEVER buy from Carvana again. read more

I am a Carvana customer, but only had my car delivered before. Today my sister was getting her new car from the vending machine and I could NOT miss it! Was an easy process. Everything done online, you talk to a live person once or twice to finish the process and I will not go back to a dealership. The vending machine experience with the coin and watching it get delivered to you... so fun! I will recommend Carvana to all my friends and family. I love my car, and my sister loves hers! read more

Carvana Orlando - Car vending machine - Auto Loan Providers Near Me - Orlando, Florida

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I am giving Carvana 2 because I bought a car easily and with 0 BS back in 20222. However, in the past 2 months my friend and I both got hosed by Carvana. My friend was trading her car in and buying a car from Carvana. The day arrived, insurance was purchased, down payments paid, and the car shows up at the house. They take her car for a test drive. They come back and say, "there's a safety code coming up on our diagnostic, we can't buy your car." Then tried to have her buy their car. Next day we took it to an auto shop we've both used and guess what, no error codes. In fact no issues with the car. I'm trying to sell my car to Carvana. They offer me a decent price "without the hassle". Then slowly the price they offer goes down and down. When the driver came to pick it up he let me know, they'd cut the offer by $800. Now, I get it, but this was out of the blue with little explanation. It was the second price cut that made 0 sense. Not only did Carvana lose 2 cars, but they lost 2 customers. Neither of us will go back because we simply can't trust a company that nickels and dimes its customers. read more

Lately, we've been hearing a lot about Carvana and all the stories were good. This experience was beyond my expectations. Communication, pricing, ease of access, customer service, trade-in values-- all a head above the rest! And the full access to everything related to your purchase is easy to relocate. No wonder they are #1 in FL! Joette was our delivery person, and she was professional, friendly, competent, efficient, and extremely knowledgeable. read more

Carvana Orlando - My car on a truck - Auto Loan Providers Near Me - Orlando, Florida

It was quick, smooth and effortless. Most was done online. Since the registration had expired, they picked the car up. read more

This review is based on Carvana company policy, not the dealership itself or the customer service representative that I worked with. Both were very kind and professional, but they were at a loss to help me because of this Company's practices. I purchased a 2010 Nissan 370 Z car and went to pick it up at the Orlando location. I had already purchased insurance. When I arrived, the vending machine was broken... Disappointing but no big deal because this week representative at the dealership put a big pretty bow on my car. The problem is the vehicle wouldn't start. There were two other Nissan 370 Z cars I was interested in. The problem was there was an $1800 shipping fee for those. The Company just apologized and refused to remove the shipping charge or do anything else to make up for what had happened read more

We bought a new car from a dealership and instead of trading it in, we decided to sell it to Carvana. This is the second time we have done this and it is great. They make it easy, so no headaches dealing with salespeople. You fill out some questions, take a couple of pictures and they generally respond pretty quickly with an offer. Both times the offers are pretty much what Kelly blue book says it's valued at. The price is good for a week. If you like it m, just set up a time to take it in. Just bring it in, sign a couple of things, and that's it. Just wait a day and the money is deposited into your bank. They couldn't make it easier. read more

To clarify, this review is strictly about the facility and not Carvana experience itself. I chose to have my vehicle delivered here, not just because it would save me the $500 shipping but it would also offer me the chance to use the exclusive and magical vending machine we see passing by on I-4. I chose my dedicated appointment slot and arrived ~10 min early. First impression was - oh my... Cars EVERYWHERE, no clear parking. You can tell they are clearly inundated in vehicles and nowhere to put them. I eventually found a place to parallel park into, but I'd expect some sort of small lot for appointments? Inside the meh experience continued. Was greeted by an employee stepping out sharing to have a bottle of water or make a coffee. Others were seated at spots in the area. The vending experience had a nice prime seating creation and lovely picture windows. Eventually sat down. Employees returned, one went to assist the existing persons he was with. Another did some paperwork and another went to the desk. With nobody saying anything more I went to the desk to ask if there's a check in or something. I was told no, but they can confirm my appointment. Got my name pulled up and was told the person at desk was assigned to me and she began my process. I am curious if I didn't say anything how long it would have taken to be acknowledged. The paperwork was disappointing - you HAVE to sign off on the odometer reading without seeing the vehicle in person. I'm not sure how this is legal? After the person ahead of me completed their coin dispensing, it was my turn. Seeing hers, I learned it was a very lackluster experience. A lot of missed opportunities here despite some of the nice touches (special bench seating for friends who come, lighting that upon reflection creates a halo). The coin drops in. Person behind desk pushes a button and... You wait. You can see the machine on camera but I would have expected some music or something to fill in the void instead of pretty much silence? Gotta liven it up! Car does a cute little out and back runway before moving into its bay. Customers are not allowed in the bays, the Rep drives the car out from it for you. This was where I was most disappointed. It was raining, there's zero cover. It's a quick hand-off of here's the keys, congrats! I'm sure this is to decrease odds of you inspecting vehicle and having questions (like, why is the odometer several hundred miles more than the paperwork I was made to sign?). It was my first push to start car and I had no idea how to drive it so I was awkwardly watching YouTube to learn. Just felt overall very impersonal which is fine, but not the vibe they present. Do I recommend? Sure! The online experience overall was great with no surprises and you save even more money doing it this way. But the "wow" factor at this specific location just was nowhere to be found and small touches could have elevated things from a stronger initial customer service encounter to little details. And I advise selecting a date when it is not forecasted for rain. There is zero overhang so you'll be trying to check out your car while getting wet and then hopping into your "new to you" vehicle all wet. read more

Carvana Orlando - Obligatory bathroom photo. - Auto Loan Providers Near Me - Orlando, Florida

So so incredibly awesome! just loved everything! Can't thank you enough! I bought and traded a car and it was so simple and flawless from start to delivery and pick up! read more

Bait and switch tactics. Was given a recent quote for the selling of my "great condition" low mileage vehicle. Besides the exorbitant wait at the Orlando facility, rep ultimately told me they were significantly reducing the amount they were willing to pay. They based their sorry decision on a couple of barely visible smudges then told me I would have to wait for an excessive amount of time to receive the "new" selling price. I left. I subsequently sold on my own for full amount. Highly inefficient, not customer friendly or conducive to any further dealings. Will not recommend or ever go near them again!!! read more

Amazing experience selling my car here! It was quick, fair price and excellent customer service. The most work is filling out information online! I was in and out in less than 30 minutes. Highly recommend to all. read more

The Carvana process in selling a car is solid and very easy. The sales team needs training when customers sell a car. They take the process for granted. My background is in Sales training with over 30 years experience. I've seen more enthusiasm at DMV on a crowded Monday morning. Besides the Sales lack of enthusiasm. My experience was good because I refused to match the negative energy. read more

I was sold a LEMON I am absolutely devastated and angry. I purchased this car from Carvana as a gift for my son's 18th birthday -- it was supposed to be a proud, memorable moment. Instead, it has become a nightmare. When the car was delivered, it immediately had a check engine light and tire pressure warning on. I asked the delivery driver to take it back right then, but he said he couldn't because the car had already been taken off the truck. He assured me Carvana would take full ownership and that I wouldn't be held responsible. That was a lie. Since then, I've discovered the car had been in a prior accident -- with a damaged radiator, two defective tires (one previously patched and leaking, the other completely bald), and brakes so bad that the dealership confirmed there's no way they reached that condition in just 30 days (7 of which the car was in the shop). Carvana has refused to fix anything or reimburse me for the costs. I've been dealing with Pete, who has done absolutely nothing to resolve the issue, and when I tried to escalate, I was told there was no one above him. I've had to pay out of pocket just to make the car safe for my son, and now I'm being forced to pursue legal action. What should have been a joyful milestone turned into heartbreak and financial stress. Buyer beware -- Carvana does not stand behind their customers or their promises. read more

Purchased and did a trade in last week with Carvana and at this location, it was the most seamless car purchasing process I have ever experienced! It was great being able to do mostly everything online and then when going in person, everyone who helped us was great and very helpful. If anyone is in the market for a used car, I would say that this is the way to go. read more

Carvana made the process of selling a vehicle easy. Quickly quoted a price higher than other online sources, set a convenient pickup appointment, showed up on time and took the car away. The agreed upon price was electronically deposited within 24 hours. No hassles, no shenanigans, and good communication throughout the process. read more

The process online was simple, the person who came to complete the purchase was professional and thorough. Start to finish the entire process was completed in about 4 hours. read more

Carvana was very nice to work with. The transaction was seamless and went quickly. The car wasn't cleaned very well on the outside, but was very clean on the inside. Recommend all Carvana stickers and decals be removed from the windshield prior to delivering to the customer. Ultimately, I was very satisfied with the experience, outside of the car being a bit dirty on the outside of the car. read more

Talk about easy cat buying process. Pick a car, pay with either financing, cash or other finance company and that's it. After I chose my car it took 20 minutes total. Best to get a car without a huge shipping cost but that's just my advice. I don't think I'll ever go to a dealership again to buy a car. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

Carvana made me an offer on my Ram, I waited until the last day but decided to do it, after I uploaded some info, I got to keep it another week edits the appointment. I almost wasted them to change the offer since I didn't need to sell it. That sis not happen, the employee got me key checked out the truck and I had a check in my had 5 minutes later, he came back with my plate and we weee on our way I got a great offer which is why I decided to sell. What a great and easy experience. Thousands over any other place. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

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My initial intention was to sell my vehicle as trade in value was not attractive at local dealers. The offer I received, in seconds, was impressive. All was set for me to move forward with another purchase as I had found what I thought was going to be my newer car. That deal did not go through as that vehicle ended up having some differences from the online listing. But Carvana not only followed up with on the sale of my vehicle (even after my initial offer had expired) they were also sending suggestions of vehicles that may interest me. And let me tell you, I found the right vehicle at the right price. I did A LOT of research on various vehicle models both online and in local dealer inventory. I have been involved in the automotive industry in a variety of roles for over 25 years. This was the most impressive transaction I have ever been involved in from start to finish. The vehicle was delivered to my home and in the same moment my trade was picked up. If you did not look at the odometer you would think this vehicle was brand new. 10 out of 10. And after one week of ownership you would have to fight me to take this vehicle back. Ding, ding! Thank you Carvana and all involved. read more

Not delaying my car twice and costing me 800 dollars in Lyfts and refusing to make it right

THE MOST HORRIBLE CAR BUYING EXPERIANCE IN MY LIFE !!! I am 64 and I have bought 13 cars since 2018 - I dont even know how many I have bought in my life. These people are THE WORST sort of scum there is - They waisted an ENTIRE day of my life - invaded my banking and personal privacy at every level THEN REFUSED TO SELL ME THE CAR !!!! You can not talk to a person - IT IS UNBELIEVABLY Frustrating to try to do business here - NEVER NEVER NEVER AGAIN - RUN don't walk! read more

The selling process was the easiest experience that I ever had at a vehicle dealership. After receiving an on line quote. I made an appointment & took the vehicle in. Someone drove the vehicle, took it into their shop * then came back out with a check for the quoted amount. No pressure to buy , or haggle over the price ​ read more

Easy to sell to, but horrible to buy from. My first vehicle was delayed twice during the delivery period for over two weeks. After multiple phone calls, I found out that the engine was leaking fluids and oil. Why even sell it then? I was able to transfer to a different jeep, but it came with no spare tire, even though the web pages listed it in "key items". They refused to replace it. The customer service was difficult, and don't waste your time with the chat options. Sell to them, just don't buy. read more

It is super easy to sell our car to Carvana, and their offer is the highest. I would suggest my friends to sell cars to Carvana. read more

A semi-convenient way to sell your car Carvana started in 2012 as a subsidiary of DriveTime, by Ernest Garcia III, Ryan Keeton, and Ben Huston, with a goal of disrupting the traditional car dealership model. They did this by offering an entirely online platform for buying and selling used cars. It allowed customers to purchase vehicles remotely and even have them delivered, using technology to make the car-buying process more seamless and customer-focused. It gained some notoriety for its innovative "car vending machines," tall glass towers that dispense purchased vehicles, offering a unique pickup experience. The company spun off as an independent entity in 2014 and later went public in 2017. It rapidly expanded its operations to over 300 locations across the U.S. and became one of the youngest companies to join the Fortune 500 in 2021​ I have used Carvana once before this experience when I took advantage of their car pickup service. They came to my house bought and picked up the car. The experience convinced me that I should try them again. I searched many car buying sites and they offered me the best price for the car. This time, though, they were going to charge me $390 to come pick up the car so I decided to drive to their Orlando office. It is fairly easy to find being right off the major highway at the base of their car elevator that is easily visible from the highway. Parking was limited when I arrived. It is a very basic place but the main room was clean and functional with a few amenities. The staff was friendly and efficient. Save yourself some time and fill out your paperwork online because, if not, you will be filling it online when you arrive. There is no physical paperwork. It was, overall, a quick experience and took me less than 30 minutes from arrival to departure with a check in hand and test drive complete. read more

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Nice easy transaction! Fast money! That's being said, the driver hit and damaged my fence. She called it in to her supervisor and I contacted customer support with no response. They sent a driver to load a F250 onto a flat bed who hasn't loaded a truck before and was so short that she had to choose between reaching the pedals or seeing over the dashboard. It was a mess and we had to walk her through loading the truck because she never would have done it on her own. read more

I'm very disappointed by the customer service at Carvana in general. So I exchanged a vehicle at Carvana earlier this week. Less than an hour after I left I realized I left my garage door opener in the car. I called them right away, with the hope that they could recover it and set it aside until I came to pick it up. The problem is there is no way to call the Orlando office directly. There is only one phone number for national customer service. Every service agent told me the same thing which is that I can't call the Orlando location and speak to someone, and even they can't. They said all they could do was send an email. Frankly, I find it ridiculous that there is no way to call and speak to somebody at a particular location. What century is this? The customer service agent said he would send an email and follow up with me, but never did. I called back the next day, the next service agent sent another email and would follow up with me, but he never did. This repeated one more time the day after. Finally the forth day I spoke to a service agent who got in contact with the service agent from the first day who had gotten an email back from the Orlando office and found out the car had already left for the distribution center, and that there would be no way to recover the garage door opener. And when I asked if I could be reimbursed for the cost of the opener, the agent told me no. So I realize it is my fault for leaving the door opener in the car. But I also blame the Orlando technician who searched the car when I turned it in and did not see the opener right there (clearly visible). I also blame the Orlando location as a whole for not having a phone number that customers can call. And I blame Carvana as a whole for not having the ability to call your sales offices directly, or for providing reasonable compensation for lost items. The company is intentionally making it impossible for any customer to recover any lost item, and clearly does not care. Perhaps next time I'll go back to using a traditional car dealership after all. At least I know they have a phone number I can call. read more

I had a wonderful experience with selling my car to Carvana. Their offer was a very fair price. And the process was very organized and straightforward. The online system allowed for easy upload of required documents and for scheduling a pick up time. The pick up representative was there exactly at the scheduled time and made the process very simple. Would definitely use them again. read more

Easy process and got paid the next day after dropping the car. This is my 3rd car selling with them.

This is the second car we've sold to Carvana. Everything should be this easy!! The estimate was fair, the service was great. read more

Don't bother coming in at your scheduled time unless you want to wait over an hour. Our salesman literally skipped over us after confirming which vehicle we had and our appointment time. Not one, but TWO salesmen! read more

Carvana is a good choice but always do your homework I recently bought a used 2020 Honda Fit from Carvana in Orlando. Overall, I had a seamless purchasing experience. If I need to purchase a car again in the future, I would strongly consider working through Carvana again. I'd recommend Carvana to others, but with one important caveat: Carvana's primary selling point is the easy online sales process, which includes no haggle pricing and a lenient 7-day return policy. The used cars themselves may still have issues. Carvana does the basic safety and performance inspections to "certify" that a used car is in good shape before it is sold, and Carvana offers some optional extended warranty coverage in case issues crop up later. But at the end of the day, Carvana's goal is to move inventory in large volumes with fixed margins so they can make money; they don't work miracles on used cars. I would encourage prospective Carvana customers to do as much research as possible before and after their purchase to ensure they are making an informed, good choice. Thankfully, Carvana made it pretty easy and low-stress to do the necessary research before and after the purchase. I was never worried that I would be making a $20,000 mistake because of Carvana's 7-day return policy. The return policy is very flexible, just be sure to read it in full to understand the parameters, because there are some nuances (ie if the vehicle gets damaged beyond normal wear and tear). In my case, I had already decided on a make and model (Honda Fit) that suited my budget and was known for its reliability. Carvana's prices were competitive but, on average, seemed to be slightly higher than prices listed at local dealers and some other sites. Ultimately, I decided I was willing to pay the slightly higher Carvana price to avoid going to a dealer and getting ambushed with hidden fees or needless upsells later in the process. Carvana's listed prices are the prices you will pay and the convenience factor was something I could afford to pay extra for. I browsed Carvana's inventory and skimmed through each car's Carfax report, which most cars had listed right on the Carvana site. Carvana also lists the VIN if you prefer to check public records on another third-party site. I avoided cars that didn't have detailed maintenance records. Carvana's inventory turns over constantly, so I saw new options when browsing Carvana over the course of a few weeks. After spotting a car with low mileage (22k miles) and clean maintenance records, I was ready to buy. I had no issues navigating Carvana's online portal, which allows you to e-sign documents and upload proof of insurance. I paid in cash and scheduled a pick up time at the Orlando location for a week later. I decided not to pick the at-home delivery option because it's $500 extra and I wanted to save the money for any routine maintenance costs that might come up. Before the pick up date, Carvana's call center called me with a few reminders to upload documents, which I appreciated. The service reps were friendly. I felt very in the loop the whole time. Picking up the car took about 15 minutes. The Orlando location is clean and the staff member who helped me (Ruby) was professional and friendly. I got to put the coin in the car "vending machine" and watch my car come down from the tower system. I appreciated the novelty and surreal experience of having my $20,000 car purchase get dispensed by a five story elevator. The car was freshly washed and shiny and smelled clean inside. I was handed the keys after showing my ID and insurance card and was told I'm free to drive off whenever. The car had some extras included, namely an electric tire pump, patch kit, and rubber floor mats. The day after collecting the car, I went to go get a third-party inspection from Honda for $130 to make sure everything checked out. Everything internal (engine, battery life, fluid levels, etc.) was in good shape, so I knew I would be able to keep the car without worry. After a few days of driving, I noticed the tires had uneven wear and the wheels needed to be realigned, judging from a vibrating sound that I could hear while driving at high speeds. I knew this would be easy to fix, so I went to a local auto shop and had the tires replaced and aligned. After that, the car ran like a brand new vehicle. So just a note that consumable parts like tires may need to be replaced or adjusted after the purchase is completed. I recommend budgeting some extra money for those kinds of maintenance requirements. After three weeks, I received my car registration and tags in the mail. All the documents were accurate. All in all, I'm very satisfied with my Carvana buying experience. I would recommend Carvana to others looking to buy a used car. read more

Carvana Orlando - Auto Loan Providers Near Me - Orlando, Florida

I truly appreciate the buying process with Carvana. This is my 3rd vehicle purchased through them and will continue to purchase through them. I like being able to browse the ads, see the carfax, window stickers, comparison to KBB pricing, imperfections noticed, set favorites and begin the selection process from there. Would love to be able to remove cars that continuously pop up in filtered searches but do not meat my criteria. Also... there is a tremendous difference in detailing quality of a car that gets delivered vs. picking up at the Carvana location... that gap should be closed. I was disappointed to spend 4 hours cleaning a car I just bought (outside only) of water spots and sediment from transport. You can see the three pics of the vehicle when I got it from the facility and one pic post detailing (in my garage). It should have been delivered that clean! The vending machine experience was worth the wait to get the car!! We forgot to get the coin back as a souvenir Also, I found a defect on a trim panel on the car that wasn't outlined in the ad. I followed the steps to report that and they quickly responded that they are fixing that for me. Kudos to Carvana for that. Overall, I recommend Carvana to anyone that'll listen. I despise the haggling game. There's none of that here! read more

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Got a quote online for my vehicle I wanted to trade in at the dealer to see if they would beat or match the offer from Carvana. Unfortunately they wanted to give me less so I sold to Carvana. I had an electronic title so I had to call Carvana customer service for them to adjust on their end before I could proceed with an online appointment to drop my car off. The representative was very helpful and I was able to set up the online appointment within minutes of hanging up. The day of the appointment I showed up with my car and was almost 2 hrs late but the rep was able to find my information (they apparently wipe your information for your appointment if you're more than 1 hr late). He took my keys and drove it around testing it and within 15 minutes I was on my way after confirming how I wanted my payment. I elected direct deposit and was paid within 2 days (would have been sooner but one day was a holiday). I was skeptical as I've never had to sell a car. This was a seamless and easy process and would definitely do it again. read more

Go a little early so you can watch the vending machine dispense vehicles! We watched two cars before ours and it was fascinating. Definitely bring the whole family. They offer water,coffee,restrooms and comfortable seating while you wait! read more

Wow... this was the best experience I've ever had with selling my vehicle. First, Carvana's quote beat Carmax's and Ford's. Second, the process was done online and in the comforts of my home. No waiting for hours at the dealership while they try to lowball the true worth of vehicle. Third, we showed up at appt time, was immediately greeted and my car was checked out and driven for operational evacuation... and that was it. Signed paperwork electronically, was handed a check and done. Less than 30 minutes!!! Truly astounding and outstanding service. I will always sell and buy my next Vehicle exclusively from Carvana!!!!! What a revolutionary concept! read more

My view of the company as a whole stands at 2 stars. However, , I finally was able to pick up my new vehicle and the service I received from Daryl (sorry if I spelled your name wrong) in person today at pick up deserves five stars. If only all of the employees were as good as this gentleman read more