If I can do 0 stars I would. Purchased a pre owned vehicle at this location and not even a month…read morewith my vehicle I notice AC not cooling properly. was told to make an appointment with Mazda service center and ask for Jennifer and as arriving for the appointment they tell me theirs no tech available to diagnose the vehicle, mind you I drove from Harlingen. Top it off they tell me I have to take vehicle to a Volvo dealership because they are Mazda, clearly I know it's Mazda but it hasn't even been a month and vehicle was purchased with them. Top it off all the questions I had Jennifer and another front desk female from their service department, clueless. Not their fault for not being trained properly but I don't recommend this service department to anyone especially if your purchasing a pre-owned vehicle.

Hello, I am an out of towner. I went in to Mission Mazda…read moreto get my car serviced. I have been to two diffrent Mazda dealership in state of Texas before ever stepping foot into Mission Mazda. I can only speak highly of customer service recieved from the other two dealerships. Unfortunately, I cannot say the same for everyone at Mission Mazda. I reached out to US Mazda for protocols when addressing service plans as well as other Mazda dealers. Protocol is to check to see if customer holds plan before proceeding with service. In past I have not had to tell service department whether I hold a plan or not (this includes dealership where I did not purchase car) I go in, get invoice with balance of $0.00. Whether the associate's follow protocol, go extra mile, and due-diligence I always feel taken care of and appreciated as customer. I currently hold a plan and was given a bill at Mission Mazda. I told Stephanie, "I have gold plan I shouldn't have a balance?" She asked if I had told her co-worker who checked me in. I said," No, it should be in system if you typed in VIN." Stephanie seemed very bothered by the fact I didn't relay this. Stephanie would have to make a call to correct error. Even though she tried to use a lovely tone, I could tell it was a hassle. Before I signed paper work she made sure to tell me again that I need to let them know I have plan beforehand. In other words don't make me do extra work. I told her no worries I won't be using Mission Mazda for service anymore I'm just visiting. The only reason I gave Mission Mazada a 2 star is because of the behind scene workers who serviced my car and the co-worker(wish I got her name) who checked me in were pleasant.

Monica in the service area always help me and positive actitude…read more Manager and all employees Great attention

I would strongly discourage anyone from selling their vehicle to this company. In my experience, I…read morewas shorted thousands of dollars. Because I was out of state and had limited options, I felt I had no choice but to proceed with the sale. The process dragged on for weeks because I was told they were trying to locate a notary in my state. I was also informed that $500 would be deducted from the quoted purchase price to cover the notary service. After weeks of waiting, they never provided a notary. Instead, they sent the documents via FedEx, yet they still kept the additional $500 deduction. I found this to be both unethical and unprofessional. Even after they received my signed documents and vehicle title, I had to make several follow-up calls before my payment was finally issued. Based on my experience, I cannot recommend doing business with this company.

Trevino's Auto Mart has the best customer service I've ever experienced in any type of industry…read more Mario, Ernesto, and Alan are very friendly and helpful. I never felt pressured to buy a vehicle, and they were willing to answer every question I had. I will definitely consider them when purchasing a vehicle. Prices are also very reasonable, and every worker is very honest with their process! Highly recommend!

They had terrible customer service they wouldn't cooperate when I tried asking questions but rather…read moreleft me hanging talking to myself I hope they fix that problem because I was really looking forward to buying a vehicle but now with those workers way of dealing with customers

5/16/2016 I would…read morelike to comment on the outstanding customer service received by the Marvel Deals Staff. I have interfaced with countless sales representatives from multiple dealers over my lifetime. Without a doubt, Leo has been the best sales person I have dealt with in many years. From my first call to him, he was professional and responded to me quickly regarding the car I was interested in. He worked well with me to discuss my needs and quickly followed through with a video showing exactly what I wanted in a car that was in stock at the dealership. I felt he had the integrity I was looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my shiny, new Nissan Leaf as well as subsequent follow-up to ensure I was a happy customer.

Four months in and still given wrong information, I was expecting nothing but a great experience…read moreand I've had nothing but trouble since 2 weeks in, not only car trouble but also getting factual information, it hard to fix either when neither of those are provided, contract was missing information it should've come with.Don't recommend.