1. CarMax

    1. CarMax

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    Richmond, TX

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    CarMax

    3.0 (44 reviews)
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    Updated over 3 months ago

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    I was almost home just leaving CarMax
    Tyra A.

    1. When I first looked at the car it had a paint problem. That problem should've been fixed before a customer even looks at the car but no I have to schedule an appointment for it to be fixed 2. Before I even got home I was only in the car for 30 minutes every light on the dashboard came on (check engine, track off, etc.) the car even started jumping. Why is this happening to car that per Michael Fulgham passed inspection? I came to Carmax thinking that their used cars have no issues and has been throughly looked at. There is even a paper in it that says "put it to the test. It passed ours" so if this car passed the test Carmax needs a new method of testing. They stated that I could bring the car in to get it serviced but why would I trust Carmax to service the car properly if they couldn't even inspect it properly prior to me purchasing it??? I got a full refund as we actually paid full for the car. I'm highly disappointed!!!! It was a black 2016 Buick Encore Also the manager didn't even have the decency to come to us and apologize.

    Thanks to Carmax Sales Consultant, MariaVillalobos, my car-shopping experience was fun and painless. Thanks, Maria!

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    11 years ago

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    9 years ago

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    10 years ago

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    CarMax T.

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    Review Highlights - CarMax

    Two other employees I would like to recognize are Scott and Gary.

    Mentioned in 3 reviews

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    L A  Auto Car Sales & Auto Repair

    L A Auto Car Sales & Auto Repair

    4.5
    (23 reviews)

    These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

    Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

    CarMax - usedcardealers - Updated July 2026

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