LOWBALLERS ..Take your business to Carmax where they pay more. I was curious to see the difference…read more This guy here knew nothing how to value my simple bmw. I didn't bother asking for more because I simply just didn't want to do business with them. Their offer was insulting. I think they get paid more commission for how low they can buy vs selling. It's easy to lowball desperate people. Me I am not desperate.. just getting values. Verdict Carmax offered 4K more (appraisal is 1 day apart). Picture is proof! ****Update I took my car to the main location at Stafford and they gave me 5k higher then this previous offer. In summary the appraiser at this location is a moron!

Worst Customer Service Ever Experienced…read more This is the fourth automobile I have purchased from the company formerly known as Texas Auto Direct (now known as Vroom). The automobile I purchased April 2, 2019 was a beautiful 2017 Fiat 124 Spider. The purchase price was great at $18,480. I had my financing in order, so this should have been a very easy transaction. My paperwork was completed on April 2, 2019, and I hoped to take delivery by April 8, 2019 because I would be out of town after that date. This became a problem because there is really no number to call to check on your delivery date. I wasn't please with the communication regarding delivery, so I called their customer service and arranged to pick the vehicle up in Stafford, Texas. This was a five hour drive for me, but I felt better knowing I would have the car prior to my vacation and wouldn't have to deal with the poor delivery service anymore. It took about ten irate phone calls with their delivery team before I finally got to speak with someone in Texas that could help ensure the car was ready. Before pick up, I was contacted by Lupe Espindola, who assured me that the Fiat would be ready on April 6th, and that I could pick it up at 9 a.m. and simply drop off my trade. So that is what I did. This part of the transaction went well. The car was ready on time, clean, and I left my Elantra in their parking lot, as instructed. After I got home, I realized I'd left my garage door opener in the old car, so I texted Lupe to see if he would mail it to me. He said he would. This was a lie. The next snafu was them mailing me the title and other paperwork that I needed for registration. In Louisiana, you have only so many days to register a newly purchased vehicle. The paperwork took so long that I was assessed a late fee by the state of Louisiana. When I DID get the paperwork, I realized that I had been charged a $499 delivery fee. After all of the hassle I went through to go pick the car up, I was astounded that they delivery fee was charged. I e-mailed and called several times about this issue and was assured a check would be sent. This was misleading. The check was sent a week later; however, it went to my lender, USAA. Not to me as was suggested. Three months later... after a phone call from my old lender, Capital One, I found out that Vroom NEVER PAID OFF MY TRADE IN. Capital One said I had two days to arrange for payment or they could report me to the credit agencies. I called the service line that I had become so familiar with over the past three months to tell them about the situation. I demanded that they pay off my old loan immediately or redeliver my Hyundai Elantra back to me. After all, I was still technically paying for it. After about 10-20 phone calls with their "service" department, I was informed that they could not wire the money that easily. Instead, they would have to send me a new set of paperwork via FedEx. I was assured they would call me, though, and arrange for delivery of the paperwork. Instead of calling me back like they promised, they proceeded to send the paperwork to my home address. I happened to be in California at the time, so I was pretty enraged with that. I called them back several more times to ensure that the papers were sent to the place where I was staying in California. They did assure me that they would go ahead and pay the balance of my trade before they received the returned paperwork. This was a lie. Before I received the final paperwork to have my trade in payed off, I got a call from their DELIVERY DEPARTMENT. Amazingly, the sequence of events had set off some kind of automatic pick-up request for my old trade-in. A guy from Texas calls and asks me what day he can pick up my Hyundai Elantra! The Elantra had been dropped off in Texas THREE MONTHS EARLIER. This company is the worst. Their various departments don't communicate with each other, they don't communicate with customers, and they aren't honest when they make promises. I called them several times after the whole ordeal to ask for some type of compensation for this disaster of a transaction, and they did nothing. Had they reached out to me and made some type of offer for all of the time and frustration they caused, I wouldn't leave such a negative review. The truth is, you need to read this review and avoid the company at all costs. You might save $1000 on the price of a used car, but think about what your time and well-being is worth. You don't want to risk it. I can only imagine how much worse it could have been if the car I received had problems. DON'T EVER BUY FROM VROOM. If you have any questions about this review, e-mail me at hazmatofficer@gmail.com. I have all of the names, e-mails, texts, and call logs from this transaction, and I'm happy to share. In total over 40 e-mails had to be sent, over 40 calls were made, and there is also a log of text messages.

Contacted Zeus and had a pick up and cash in hand within four days. The man was very professional…read moreand came got the truck in no time. I would highly recommend them.

Very professional, polite, and easy to process with. Very happy to do business with them. Quick…read moreresponse time, no negotiating and provided bill of sale.

Paul is the man. Within 30 minutes of me calling he met me at my office and appraised my truck, and…read moreeven arranged to pick it up the following day because I needed it to get to work before going to get my new one. His offers are fair and his service is wicked fast and great. Highly recommend selling your car to him. He even had all of the title paperwork ready to go. The entire deal took 10 minutes.

From the owner: Top dollar and prompt payment! That's our iBUYER TECH™ guarantee. We buy junk cars and offer the…read morebest pricing for your vehicle and money in your pocket the second your vehicle is picked up!

After doing some online research about used car dealerships with inventory that might suit my…read moreneeds, I arrived on a Saturday morning. I was helped by Skyler who was able to show me some cars onsite as well let me test drive a couple styles. She was extremely helpful, and by that afternoon I was in a new vehicle, and had also gotten rid of the old car I had. The process was painless

Absolute worst Dealership that I've EVER visited!! Avoid at all costs!!!…read more I bought a car here last year and there were some issues they agreed to take care of after signing. I was supposed to make an appointment at the San Antonio location. I also bought an "Appearance Protection plan" because it was supposed to protect the visual appeal of the car. However, two days after buying the car, we learned that they GLUED the bumper on. Yes, glued. I called about the bumper and took the car into Auto Nation San Antonio, and waited for about two hours as they supposedly repaired the bumper. Turns out, they did not do the repair. So I'm not sure why they had the car for two hours. In addition, I learned that the protection plan I bought was useless because the car had to be newer than 7 years in order for it to be applicable. (The car is a 2017 bought in 2025.) Because of these issues, I requested my money back for the Appearance Protection plan after learning that I would never be able to use it and they refused. I filed a complaint with the FTC, BBB, DMV, and the AG. TX DMV got back in touch with me and agreed that what they did was fraudulent.(Unfortunately it took them a few months to complete their investigation) Whilst attempting to handle this situation, I have learned that there are a plethora of other similar complaints against Auto Nation. I wish I had done more research beforehand. If you are brave and decide to buy from any Auto Nation, I would strongly urge you to have them complete all repairs then and there BEFORE PAYING ANYTHING and not waste your money buying any of their extra plans. And definitely inspect the ENTIRE car, NOT just the obvious possible problematic issues.

Not only did this place give me the fairest and best quote for my vehicle, but they were so kind…read moreand professional. They don't act like your typical car salesmen or dealerships you've experienced. I am actually surprised such a place existed because they are so genuine and authentic. From the first email, phone call, to meeting. They are the real deal and treat you the way they'd want to be treated in a car sale. It was hard for me to sell my car today today that I've had now for so many years but it gave me a lot of peace knowing its in their hands and they didn't try to cheat me, they loved my car as much as I do! Thank you Paul for your excellent customer service and for making this so simple. I will absolutely recommend you guys from here on out!

i left riz motors saturday afternoon with the car of a lifetime. I love it! the interior was…read moredetailed perfectly. Car was sitting at 58, 434 miles when I picked it up. despite a couple hiccups after a long journey home to Dallas Riz motors was so kind and totally reimbursed me for the parts ordered and the labor to ensue. car drives great, suspension is unreal. come get your used cars here. Riz motors put love and care into these vehicles. 110/10

From the owner: "For years Riz Motors, located in Stafford, TX, has been your premier automotive dealership,…read moreoffering the best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience."

100% recommend this towing service. I had a car that was in…read moremy driveway for a couple years and did not know what to do with it. Surely enough after I called Lone Star Junk Cars I got a Free estimate for my Toyota Camry 03 Within a couple minutes The tower communicated with me what my estimate was and how long it would take for someone to be at my apartment. During the time span The Tower kept me up to date with any traffic or delays he encountered. Once at my apartment he checked my vehicle, and confined everything was good. After that he payed me in cash and loaded up the car and they were gone within 30min. Highly recommend Lone Star Junk Cars for anyone who has a car they don't want anymore and wouldn't mind getting some good cash for it. Thank you Carlos for all the help and making it super easy!

From the owner: We removed your old car that it’s taking space in your driveway or yard and we will pay you the top…read moreprices in cash, no title it ok , we make a bill of sale with a picture Id , the car it’s no running no worry’s I’ll send a towing truck for free , we can meet you any day anytime , we have over 20 driver all around Houston and near areas , no doubt call us to get your estimate for your old car

I sold my old minivan for a great price. I was very happy with the process and the service. It was…read moreeasy.

The process was quick and easy. No Games.. I am getting ready to call them now as i have another…read moreVehicle for sale.

Over my lifetime i have bought and sold Many Cars..New,Used and Classic. This Deal was the Most…read moreProfessional Fair and Amazing Sale Ive Ever made period. For One ...No LO-Ball Offer but a Fair Market Price and Closed deal ,Picked up and Deposited on the Sale Quick No games. I highly Recommend using this company if you have a clean Car to sell. I sing Country Music Professionally and will certainly Mention these Folks on my Stage .....A HAPPY CUSTOMER ! ' Malcolm David"

Ease of use. Seeking cars made simple. The while transaction took like 15 minutes! And I had a…read morecheck in my hand! I was expecting them to tell me something about a ding or tires or some bs so as to lowball my car. But nope. They gave me the amount they promised without any issues or hiccups. Such a pleasure to do business with. I know who I will go to next time!

Great communication and work done on time. Lots of hardworking guys here. I've had my rock rails…read moreand rear overland bumper installed here. Also have had my windshield replaced. Fair pricing and great turnaround time.

Had to have a bumper repaired. I have to say BB Auto offered a very competitive price and super…read morefast turnaround time. I called around and most shops were quoting at least a $100 more than what I was quoted at BB Auto. Very satisfied with the service and work!