We recently purchased a car from EchoPark Automotive, and while we did ultimately get the vehicle…read morewe wanted, the overall experience was frustrating and unnecessarily drawn out. We came in ready to buy, but what should have been a straightforward process turned into nearly five hours of waiting, largely due to the team's complete lack of urgency. This was especially noticeable since the entire store was empty on a rainy day, with very few other customers around, yet everything still moved at a crawl. Instead of getting paperwork done efficiently, there was a constant push to upsell GAP insurance, with repeated lines about how they could "lower my payment" if I added it. It felt more like a sales survival camp than a customer-focused process. I made it clear early on that I had a prior engagement and needed to wrap things up before then. I was assured that wouldn't be a problem but it absolutely was. We ended up having to leave and asked them to have everything ready when we returned. When we came back, things somehow got worse. Salespeople and managers were standing around vaping at the welcome desk and casually talking negatively about customers before even acknowledging us, and once they did, there was still no urgency, just slow, meandering movement to finally complete the paperwork. One star only because we did get the car we came for and I cannot give zero. But be warned: expect to waste your entire day dealing with a team that shows little respect for your time or urgency in closing deals. LASTLY, ensure the car they're giving you has oil in it. Ours did not and they are in zero rush to get that work done... and by zero rush I mean they've quit responding.

DO NOT BUY FROM THIS SHADY DEALERSHIP! Unless you do your own research within their website, they…read moredo nothing to help you voluntarily. I purchased a car on January 22nd, and within the first day knew that I hated it. It never dawned on me that there was possibly a return option at this dealership. There were several features listed on the website that, in the end, the car did not actually have. I did not catch that until after the car had been contacted. As I say there were several other things about the car that I absolutely hated. Something made me do an AI search on their return policy and sure enough; they offer a seven day return policy or 250 miles. I was on the seventh day, but as it turned out, I was forty five miles over. It NEVER dawned on me to actually verify mileage they listed on paperwork. The only proof of mileage is the picture that they post online when they're posting their original listing. Their liar finance director, Umair, actually told me and my father that they take pictures of mileage right before a vehicle is contracted. I asked to see such picture and of course it could not be provided. Umair then, proceeded to tell me that the return policy they have on their website is more for mechanical issues and not one meant for customers to bring back a vehicle if they are unsatisfied for any reason. Again...WHAT! Not what it says on their website. Why the shadiness? Why not be up front with customers and let them know that their happiness and satisfaction genuinely does matter? Umair reminded me that's not the business he's in. His job is to move cars. Not a customers satisfaction. Gene Kakoma, GM for Stafford location assured me they would help me exchange vehicles for one that I wanted. I even went to location on 45 amd test drove a vehicle. Picked one out! NEVER ONCE did Gene say that the plan was going to be to "TRADE IN" the car that I had just purchased 7 days ago. I needed to get their appraisal department to appraise the vehicle that I had just purchased from them. SERIOUSLY! And once the appraisal came in, if there was a difference, they would roll it into the new contract. WHAT THE WHAT! lmao! I understand that this all on me in the end. I thought that I did my due diligence, obviously not well enough. There is no honor among thieves, and in the end that's exactly what they ALL ARE! Not one person was honest w me about anything. Their sales staff is just as shady. Won't waste my words on those knuckleheads. IF you decide to buy from these schiester's, know there is a 7 day happiness return policy. I've posted for your review. Good luck amd happy car buying.