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    CarMax

    2.9 (174 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    Charles

    Charles in service is horrible, he is rude and his hairstyle it's too young for how old he is 0/10 but the company and the rest of the staff are great he should consider retiring

    My new baby
    Angel S.

    Cassie was amazing! This is my third vehicle from Carmax and this was the best experience so far. THANK YOU SO MUCH!!!

    Hello! On December 26th, 2024 I bought from Carmax San Antonio (Fountainhead Dr.) a RAM 1500 made in 2015 for $24,850. Not even two months passed and the car broke on February 18th. I wasn't able to start it. The car was towed to the Carmax facility and kept there for 11 days. They were going to repair it because it still had the Carmax 3 month warranty. Being a commercial car, my company has lost a lot of money because I wasn't able to work with it for 11 days. Carmax agents told me that Carmax does not take any responsibility for that. In these 11 days the communication from Carmax was very poor. Unreplied e-mails, unanswered phone calls, they promised to call back on the same day but called the next day after I have reached to them again. It was always me who had to reach out to them. They took the car to a third party repair shop. I had to call the shop myself to find out updates about the car. Carmax agents told me: "We weren't able to get a hold of them." I called the repair shop and in 2 minutes they gave me all the updates. I've decided to sell the car back to Carmax and they gave me an appraisal for $17,000. That is almost $8,000 less than what I paid for not even 2 months earlier. I have put into the car only 2,000 miles. The last drop was when I realized that the 11 month warranty they gave me for the repairs does not apply for commercial vehicles. So, basically I'm left out with nothing. I would have been open to buying another truck from Carmax had they evaluated my RAM for the price I paid for it. I'm totally disappointed with Carmax and will never recommend them to anyone.

    TaKori H.

    During my recent visit, I canceled my Gap insurance for a previous vehicle I had purchased from Carmax. I, recently, traded in my vehicle at a different dealership. I've never documented my Carmax experience, so here it is: My experience with purchasing a vehicle from Carmax was very easy. I found the vehicle online and made the decision that I was going to buy the vehicle. I uploaded the pictures of my trade-in and scheduled a test drive. The entire process was smooth. I was approved by multiple lenders and was given some very good financing options even the option to keep my trade-in and low to no down payment. The gentleman who assisted me was Mr. K. (Kafele Starling). He's a great salesman and very honest. He was available via phone and email, and even assisted with providing options when I was car shopping again. Although, I decided not to purchase my new vehicle from Carmax, it was not due to bad experience because again, I had 0 concerns with my previous purchase. By the way, I previously purchased a Kia Stinger from Carmax and she was perfect! Thanks for a great experience. On to the new... bye bye Stinger. Currently, I own a 2023...and I'm happy about it. Ask for Mr. K. I'm unsure if he still works at Carmax.

    Close up of scratches caused by Service Tech.
    Jon.E H.

    Carmax is great for a car purchase... not for service. Took my son's car for a simple oil change and the tech took no pride or care with the engine bay. New $200 Engine cover... scratched and covered with oil. Now dad will have to correct since Carmax will not.

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    6 years ago

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    3 years ago

    Edwin is great! he's friendly and funny and really helped my husband and with getting the car same day! Everyone should go talk to Edwin.

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    9 years ago

    Business owner information

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    4 years ago

    Daniel was very patient and professional... we came late and he took his time with us , answered all of our questions , thank you daniel!!!

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    8 years ago

    So my husband and I went to CarMax a women named Sarah she gave her number to him while I'm there standing with him

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    13 years ago

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    Page 2 of 5

    Ask the Community - CarMax

    Review Highlights - CarMax

    Our sales associate, Mike Stone, was very helpful and knowledge when it came to find the perfect vehicle to suit our needs.

    Mentioned in 3 reviews

    Read more highlights

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    S I D Motors

    S I D Motors

    5.0
    (10 reviews)

    A pleasant buying experience. Based on initial conversation with Ivan, I drove over from Houston to…read morelook at and inspect the RX 350 he had available. SID was upfront about everything, "open book" you might say as to any questions that I had. I wanted to take it to a nearby repair shop and have them put it on a lift to check for any unknown damages, and Ivan encouraged me to do that. The car checked out really well and we completed the transaction. If SID has an auto you are looking for, I would encourage you to make them your first stop. Doug Bates Houston, TX

    My 18 year-old son has been saving his money and decided he was ready to buy himself a car. His…read morebudget was $6,000. We shopped around for about a week and dealt with some "shady" salesmen. He test drove a few cars that had audible, visual, and odorous issues. It was stressful and we were almost ready to give up and wait awhile longer. Until... We stumbled upon SID Motors online and I was impressed with the high rating this place had earned. I also saw that SID was ranked the highest dealership on "Car Gurus" for a couple years running. We decided to check it out. David is not your "typical" salesman. He is extremely honest, answers all questions about each vehicle, and does not pressure you at all. His attitude is, he's happy to bless your family if you find a car to buy on his lot, or he'll be there to help you out if shopping in the future. He is personable, friendly, and trustworthy. We met Ivan as well and he was able to answer our numerous questions about auto insurance since he is an insurance agent too. He told us about options we weren't aware of and was very helpful! My son decided to purchase a Honda Accord from SID Motors and couldn't be happier! It's a great car in super condition! I highly recommend SID Motors and we'll definitely be back if looking again.

    WFV Motors

    WFV Motors

    2.3
    (3 reviews)

    As a person who knows exactly enough about cars to make them move and not much else, the idea of…read morebuying a used car was pretty daunting. This place made buying my Mini Cooper so much easier than it could have been. The owner was incredibly nice and did everything he could to help me. He gave me a great price and was very knowledgeable and sweet. I had something happen 2 days after buying the car that made me worried about the car's motor. I called them and even though they didn't have to, they told me to bring it in as soon as I could and when I did they did a complete check on everything. Told me if anything happened at all to just call. Buying a used car is always taking a risk but, WFV Motors have made me feel as secure as I possibly could and I would recommend them to anyone who would listen. My car is wonderful, in amazing condition, had carfax and I bought it at a price that almost made my head explode. Seriously, if you need a car, go to these guys.

    I saw the car on internet and I liked it. I called and spoke to William which I believe is the…read moreowner and he said the car was in great shape, even sent me a document stating that the engine, brakes,transmission, air conditioning, power steering suspension and no body damage. I believed him and wired transfer the money and sent the truck to get it. When the car showed up the front right brake wasn't working, there was a noise in the transmission, the soft top was bad and not working and the engine was leaking oil. So if you are thinking about dealing with them you should get a mechanic and see it personally. They are very nice on the phone but just to get your money, after that you are screwed.

    CarMax - usedcardealers - Updated July 2026

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