My experience purchasing my first car was amazing and so smooth and my sales Rep was Mike Stone and he did such an awesome job and explaining all from beginning to end when I was handed my keys . He so smart and gives a personable character . He totally get the job done and makes you feel like it's been a breeze . Thank you to Adam whom helped with the paperwork , he is also so sweet and knowledgeable at explaining the contract and more . No questions I asked both gentlemen ever seemed lIke I was asking a dumb question . I definitely will be back with family and friends ! Thank you so much to CarMax and their employees for making this a great first car purchase ! you're all Da Bomb ! read more

CarMax - Picking up my keys from CarMax on 3611 Fountainhead Dr San Antonio, TX 78229 United States - Used Car Dealers Near Me - San Antonio, Texas

I cannot say enough times DON'T expect a lick of help, concern, or customer service from CARMAX if your vehicle purchase goes sour ... say for instance, if you happen to buy a car for $15,000 and put $9000 down, then in 2 years you spend MORE than that on repairs and it's still NOT running, dont expect assistance or answers from CARMAX. They will assure you if you bring the lemon car in for an appraisal, they will help you into another vehicle -- but then the appraisal on this $15,000 car you've owned for two years, will come back -- they will even meet you in the parking lot so the customers inside cant hear you scream -- when they cheerfully tell you the vehicle appraisal is ..... $2000. Wow that's incredible depreciation for a car you paid $15,000 and spent $17,000 in repairs. They will finally tenderly let you know -- or a lawyer will -- that you buy every used car "as is". If it's a lemon it's a lemon. If you got ÷/$^%#^ on this fabulous deal you made with them, even if you purchased the $5000 MAXCARE policy, you're on your own buddy. By the way even though you didnt reach 10 years or 100,000 miles, MAXCARE will stop covering their share of the repairs, because the vehicle YOU BOUGHT FROM CARMAX, has exceeded the maximum payout .... didn't even know that was part of the "deal", did ya. And when CARMAX yanks this review as soon as they see it, I will post another one and another one and another one, under a different account if I have to ... on EVERY social media I can find -- setting up emails is easy easy. I can do this TILL I DIE. The car I bought has died already and I'm still making payments....for real. read more

I bought my car back in May and I didn't have any complaints about the company or process other than them not calling me back about my rear view camera not working properly at night. It fell in with their 30 day warranty that they will fix things wrong with the car but they never called me about it. Now, 4 months later I have water damage in my car and they are telling me there is nothing they can do about it. They make you purchase some kind of care package for them to fix your car and I did not because my husband can fix motor issues himself. I didn't think my car would have a leak in the roof and there would be nothing I can do about it. Now I'm worried about there being mold in my car because of it and CarMax doesn't care. They said I need to fix it myself. My car is a 2014 so I'm sure this was a previous issue and they chose not to mention it just to sell the car. read more

CarMax - Water from the day before still wet. - Used Car Dealers Near Me - San Antonio, Texas

I would caution anyone from purchasing a vehicle here or believing the few isolated cases where people didn't get screwed! Bought car here and the process seemed easy and pleasing. Low mileage one owner VW CC and it has been a lemon. Took it to Carmax service sue to engine failure on the highway and at idle. This LEMON died 5 times on the way home from picking it up after two weeks of service. " they couldn't find anything wrong or duplicate the error" . This is absolute BS because it continues to fail and even now doesn't have an operational horn nor airbag according to the indicator light. I have a detailed account of all these issues to include a nonfunctional key which they want me to pay for and coolant light, check engine light, EPC all within the first two weeks of ownership. This vehicle has 38,000miles. The vehicle is now in service and the service manager has informed me that they will not be covering the " failed water pump" because it wasn't deemed an issue or a verifiable problem annotated within the first 30 days!! But "great news" they still haven't repaired the horn/ airbag, engine stalling issue, water pump leak nor given me a new set of keys since 1 is inoperable. However, because we purchased the Carmax Car Care trap my deductible is only $450.00 which is what the service manager refers to as " good news". I struggle to see the good in this situation. When I asked for a GM or someone of a higher level the service manager stated that she is the highest in service and they don't really have a GM!! This is obviously a falsification of the truth! I'm seeking legal representation to resolve this issue but felt this experience could help others when considering Carmax for their next vehicle. More to follow.... read more

My car was broken 2 days after i bought it. A routine drive to work turned into a nightmare because service technicians can't do their job correctly. This is only half of the horrible experience we have had. stay away from this company. read more

Received an online appraisal for my 2020 Camry which I purchased from them a year ago. Appointment was made for 12:30. They had us check in and wait for the appraisal. Three and a half hours later, my husband asked if the appraisal was completed. The keys had been sitting on the counter for over 2 hours. They failed to communicate among each other. The receptionist called the sales guy and he gave us the appraisal with $3k less than the online! What a joke! Stay away from this place. Sad that they don't value their loyal customers. We've bought about 8 cars from them! Never again! Very unprofessional and false advertising to get you in the door. Everything is very unorganized and no one seems to know what's going on. read more

I went in to get my van appraised & also purchase a SUV I had found on their website. Javy & Eileen made the process as simple as possible. Once I left, I ran into a minor issue & had to return within minutes. A little issue turned into a headache but no one was at fault., just bad timing. Eileen went out of her way to find a solution. She went above & beyond what would've been expected. She deserves a raise, a customer service award or both. This is the second car I purchased from Carmax. I would recommend them, and both Javy & Eileen have been extremely helpful. read more

I'm gna start by saying this is a long review, but I hope you take the few minutes to read it, IT WILL CHANGE YOUR MIND ABOUT COMING HERE!!!!! This dealership is horrible- I work at a car dealership. my sister came to this dealer a few years back to buy a car, she went alone and they TOOK ADVANTAGE OF THE FACT THAT SHE DIDN'T UNDERSTAND EQUITY, VALUES, KBB, all of that. These people are scum bags. She came into the dealership I work for 2 years after her purchase and looking at her note they DOUBLED the value of her vehicle: a 2012 Ford Focus with 50,000 miles on it was sold to her for almost $17,000 dollars..... that vehicle is worth maybe $9,000!!!!!! ( and now the vehicle is appraised at $2,000- that's all it is worth) And they gave her a 20% interest rate. This is absolutely heartbreaking, she is now in a position where she can't afford to trade BECAUSE of the negative equity. Lol and I DIDN'T even mention she brought her car into carmax for service within her first 3 months of purchasing and the vehicle came back with internal damages in the tubing system( by putting a fluid in her system that isn't compatible with the tubing material so it deteriorated) . Carmax refuses to help, meet her halfway or even acknowledge that one of their techs compromised her engine because she can't PROVE they did it. Even though the only other thing she had done to the vehicle was get her tire pressure checked at another mechanic shop. My sister is in her 20s- she didn't understand what they were telling her and it's an unfortunate situation. It scares me to think Carmax probably does this to alooooot of adolescents and elders that are easily taken advantage of! read more

My boyfriend and I bought a 4Runner from carmax. Everything seemed fine until we have brakes/tire issues while it is as still under warranty. We took it in 4 times only to have to tell them ourselves that the vehicle had a warped rotor. Carmax said they would REPLACE them. They didn't replace them, they resurfaced them which in turn made the brakes which were fine go bad. Seriously bad along with the rotors. Called carmax and spoke to the service manager Brandon and he says that less than 20,000 miles is enough to warp the rotors and they are no longer responsible because the warranty ran out. However had they replaced the 2 rotors like they said that they would, we wouldn't be in this mess and we wouldn't be out more money to fix this mess. I used to direct people to carmax but not anymore-I don't want my family or friends to be treated this way! read more

Edwin is great! he's friendly and funny and really helped my husband and with getting the car same day! Everyone should go talk to Edwin.

These guys left all of their lights on during the snow caused blackouts while my family and countless others freeze. There is no one on the roads to shop anyway. They have shown they do not care about this community, they deserve the same treatment. I will not be shopping there again. And yes I have purchased a vehicle there in the past. read more

I went to dealerships in not only San Antonio but also Dallas. Got lowballed by 3 Toyota dealerships for a 2021 4Runner limited. One actually wanted to give me 37k. Anyway, came in here and after about 1 hour, got a 48k offer. Don't waste your time anywhere else. read more

This is by far the worst business I've ever purchased from. This is the second vehicle I have purchased from this location and both times the vehicles had issues. My recent vehicle I had to take to them three times because they couldn't not figure out what the issue was until the Manager sat in my passenger seat and identified the problem. It was covered under the 4,000 - 90 days warranty and they gave me a extra 12000 miles or 12 months extra for fixing the issue. Now that the vehicle is having problems again for the same thing they don't want to honor the warranty. What's the point of them giving me extra warranty if they don't honor it and want to charge me. Customer service is horrible and when you speak to the service department they have an attitude like you're a bother to them. Never buying a vehicle from them again. Save yourself the headache. read more

They might not have the best reviews but they really did help me with financing a used car! Twice! And I couldn't help but to appreciate their business more than ever! read more

CarMax - Used Car Dealers Near Me - San Antonio, Texas

This is the second car we get from carmax that is shit. First we got a mustang and had it for about a month but within that month we probably only had it for a week. It had a messed up differential and it never got fixed, we were stuck with loaner cars the whole time. I tried giving em the benefit of the doubt that since it's a used mustang it's bound to have damage since they spin out easily but then this year April we got a 2017 Ford focus in "great condition" there was a small crack in the windshield that I didn't notice cause I left the lot at night, the tires were low tread, I had to pay for all new tires, the thing that holds the antifreeze is leaking and now the transmission is messed up. We've had this car for about 8 month and we only use this car to do errands close by like groceries. It makes no sense to have these issues within 8 months if we got this car in "great condition". On top of that, the price is sky high and I just want to give it back. No sense in paying 700/month plus repair for another dud. 0 stars if I could. read more

Bought my car from them 5yrs ago and the experience was awesome however their service department sucks! Last year they were helpful and great this year, they don't answer the phone, don't return calls and tell you they are scheduling you an appointment on a certain date to shut you up when they scheduled you in a different date! And when you ask to speak to a manger they are conveniently busy! Get service some where else!!! read more

I am admittedly surprised by how easy and enjoyable selling our car here was. We replaced my husband's 2002 Toyota 4Runner with a new car elsewhere and were looking to rid ourselves of the old gal. She had served us well but was honestly falling apart. I made an appointment, we showed up & were greeted by Fabio. He was very pleasant and made it very easy. He took about 5 minutes of information from my husband. Then we hung out and drank free coffee for about 30 minutes while they inspected the truck. Fabio came back and said they had an offer for the truck, and it was way higher than we expected! Honestly, I would never have thought we'd get 2k for that old lady but we did! Then we waited in a second area (also with free coffee) while they processed it, then we signed over the papers and got the check. Overall, we were in and out in almost an hour. I will definitely sell any future castaways here as well. read more

CarMax - Used Car Dealers Near Me - San Antonio, Texas

Excited sales people, helping me figure out what to buy. Today I am driving my 3rd Carmax vehicle. No mystery charges. No one has to go check with a manager about anything. No sales person telling you what you want just because they ordered too many teal with black interiors. I've bought a 97 Chevy lumina sedan with 33,000 miles on it and drove it to a salvage yard with 279,000 miles on it. Also bought an 03 dodge caravan with 4,600 miles that I still have at 185,000 miles. My gmc truck has 22,000 miles, I believe that I purchased each vehicle for about half of the new price. A $40,000-$50,000 savings! Consider the first question a new car dealer asks, "How much do you want to spend today?" ---As little as possible--- Carmax asks "how can I help you today?" --save me money on a car I want-- read more

Poor customer service. The employees sit around freely without offering help. Once you're added in the wait list you must wait and also remind them or they will forget about you. If you have the time to waste and patience for slooow service, that's the Dealer for you. read more

I went to go look at cars close to closing. It was cold and I had a jacket on, in my jacket pocket I had my AirPod case. I was sitting in cars to see if I like them or not... I ended up losing my AirPods and didn't realize until I was already back home. I live 30 mins from this CarMax and by the time I would have gotten back they would have been closed. The next morning I called, and it was around 9:00am, I told the Customer service person I was talking to about my problem. She was very helpful and made me a profile and documented my whole problem and she also filed the cars I had went into. She advised me to call the store when they open at 10:00am. 10:00am rolls around and I call them, after being on hold for 20 mins and getting disconnected multiple times, I finally was able to talk to an employee. This employee was very rude and unprofessional, she told me that they didn't have time to look in the cars I listed, and that there wasn't enough employees, mind you the night I went there were at least 20 employees working, anyways she told me they basically count help me. I would have came and looked myself that morning, but I had work at 10:45am and the CarMax is 27 mins away. I was not about to risk my employment over a lazy worker. I get off out work and go into the CarMax and find the AirPods myself since no one wanted to help. I also saw multiple employees walking the car lot just bullshitting... read more

The service department is awful and has absolutely no idea what they're doing. I brought in the car I had bought 4 days previously because there was a small chip on the windshield. A technician looked at it and said it needed to be filled. The girl at the desk set up an appointment for me to bring it back to be filled. I come in for my appointment and the same girl tells me I don't have an appointment because she forgot to book it. Then she says the chip doesn't need to be filled. I told her someone already told me it did. It took over an hour for her to finally get someone to look at it and say yes it needs a repair. She was clueless and took no responsibility and I don't feel like a valued customer at all after just making such a large purchase. I wish I had bought elsewhere. read more

I'm so disappointed in CarMax. I purchased my last car from them and I was super excited about buying another one from them. I lost my car in Hurricane Harvey. I thought it would be better to go away from Houston to avoid buying flood cars. I searched online and found what I thought would be the perfect car. 2016 Ford Escape. I put it on hold and drove to San Antonio that Friday night. Made it to my scheduled appointment at 11am Saturday morning was lead to the car. I checked it out and found water standing in the trunk where the spare tire is. The salesman claimed that it was water from the car wash. Well even if it was I still wasn't buying it because that would mean that the seal around the window was not right. I looked around but I just couldn't buy a car from them and feel comfortable. Won't be buying a car from them and I hope others check for water before buying any car. read more

I adore this place. Perhaps my love stems from the 3 horrible used car shopping experiences I had other local dealerships...the last horrible one got me to Carmax and I'm grateful. I don't care to haggle. No worries there..there is no haggling. My car's price was spot on. No "store manager" to deny me credit because I didn't want to do a trade in. No 3 hour wait for a denial. No salesman trying to be my friend ..we're not friends...I'm paying for a service. GUARANTEED cars!!! Excellent customer service. I had an all around good car buying experience and have since recommended them twice. oh yeah..I LOVE MY CAR!!! They even repaired some minor scratches on it for free! read more

CarMax - My new baby - Used Car Dealers Near Me - San Antonio, Texas

Bought a 2005 equinox. In 2016. Have had nothing but problems since I got it. Came from Austin. Specifically asked for A/C to be 100 % Didn't work at all Should have been a warning. Floor boards get wet rain or shine causing many electrical issues. Had enough went to CarMax to get something new. I owe 7000. They offered me 700.00 for a car they sold me. Can't get financed cause I'm up side down on the car. It unsafe and so upsetting. read more

Cameron was fantastic and provided a real smooth and pleasant experience selling our car. We were thrilled at the offer we received and were in and out of there in 80 minutes. read more

I LOVE this place. Raul Cruz-Ayon made my experience buying a car absolutely painless and he gave me such peace of mind. He took very good care of my and got back to me same day with any question, and this guy is super busy! I can not stress enough how wonderful Raul is. Ask for him. My family and I have bought 6 cars from Carmax and I have never been disappointed. If there is any issue with the car, they will make it right! There are values at Carmax that I don't think you can get anywhere else. Thank you Raul Cruz-Ayon and Carmax. I really hate car shopping and you both had just made it so much easier and not overwhelming. read more

So I make a call to inquire about there auto buy program, the guy states it take about:30 minutes so just come on in. So I come in, I check in and told it will be about :30 minutes, it's been an hour!!! What a joke, talk about there credibility and honesty at its finest. Why is it difficult to be honest? I followed up with host, he states staff is in a meeting, what a time to setup meetings when you have a wait list and folks leaving read more

My first and only experience in buying a car at Carmax. It Was a good one, it was fast and easy. the salesman was not pressuring us, he was not aggressive to make a sake in anyway. He was professional and he was courteous. he let us make our own decisions and he was helpful in finding what we need. I can't say nothing negative about buying a car at Carmax. read more

It takes the better part of a full day to pay for a vehicle even when you bring in a cashiers check for the correct amount. Carmax also messed up my address so the title got lost and the metal tags didn't get delivered correctly. I will not go into how incompetent the service department was. If you value your time I recommend you go somewhere else for your vehicle. Thanks for your time. read more

Would give a better review, but unhappy with how our service with the vehicle has been after. Purchased a used vehicle and noticed the breaks in the front were grinding bad after driving around. Took it in because we fell in the 7 days grace period. They said a technician took a look and the brakes looked good. To this day still grinding and since it's after the 7 days no luck with getting it repaired. I called back and informed them of the still on going issues. But now that I've driven over the minimum mileage warranty. I will be paying a $250 deductible if repairs are needed. Even though this is the same issue I've had since I purchased it. Car was sold like this. Please think twice or ensure everything is working. Their 5 point inspection or whatever it's called isn't working. Will definitely rethink purchasing from them. Bad Apple purchase. read more

I AM STRICTLY A SELLER, THEREFORE THIS IS A SELLING REVIEW. Now I have been blessed to have had the same employee help me with all my transaction one of which resulted in me selling our beloved Porsche SUV. I walked in the first time Nov 11 looking to get a quote on my 13 Porsche I am assigned to work with JOE CANALES, he goes through the process and gets the car all checked in and asks me all the questions. He ask if I'm looking to buy a car from them I said no I was gonna buy a new one, and we leave it at that he takes me to the waiting areas and assures me he will call me when the car is finished. But then while I'm sitting there waiting he comes with a piping hot cup of TEA bag and all. I was floored by such a kind gesture. Joe than calls me back with the fair offer, and a couple days later thanks of carman fair offer and the overall speed of service I SELL my cayenne. I then return in DEC this time with my brothers Mercedes for a quote, and again there was Joe Canales running up to greet me and act as my rep. He again helps me and gets me through the process, this time they offer me far more than I ever thought. Though we ended up buying and selling at the Mercedes dealer I must say dealing with JOE C has been one of the greatest pleasure I've had, I swear it was like I was talking and dealing with one my uncles, no pressure just conversation and information. I really hope I can deal with Joe again it was all too much of a pleasure and I really encourage anyone looking to sell or BUY to see him, good guy. read more

CarMax - Last time I saw my cayenne at Carmax - Used Car Dealers Near Me - San Antonio, Texas

Completely terrible experience. On july23rd, I had my car appraised at 10am. After consulting with my wife, I returned at 8:40 pm to complete my purchase for the 2021 Toyota Avalon. The front desk representative looked at me for a moment and said, oh, you're just now coming back? I don't think anyone can help you. Let me ask my manager. The representative walked three steps over to another gentleman, who was sitting down , talking, and laughing with 3 other employees,who took one look at me, and perhaps due to my race or attire, decided not to help me, and instructed the front desk host to not help me, and tell me to come back tomorrow. I said no thanks, and proceeded to leave. The desk representative yelled out loudly and sarcastically, Thanks trying CarMax, and I heard them laughing on my way out. read more

Daniel was very patient and professional... we came late and he took his time with us , answered all of our questions , thank you daniel!!!

Great experience at CarMax! I sold a car today and the process was very easy. Scheduled an appointment online, was greeted and started the process within a few minutes. Staff was friendly, store was clean and taking all the required safety precautions. Appraiser did a great job! I would definitely go back and refer this store to my friends and family. read more

I just spent more than an hour looking through the lot waiting to be called to meet with a salesperson. Walked out and a bunch of people just standing around the front, none asking if we needed help. Poor, poor customer service. read more

I wasn't going to leave a comment because I had a neutral experience. However I just came to the tire store and they informed me two of my tires were 6 years old and the other two were 2 years old. The tire company informed me they recommend replacing tires at 6 years and as you can see that's what was on the car I purchased. I asked about replacing the rear tires prior to the purchasing my car and they informed me they were safe. Not only did I spend 15k on a vehicle now I have to spend a few hundred dollars on tires. Of course I'm outside of the warranty but I still felt the need to inform customers. Make sure you advocate for yourself and demand they change things that don't appear safe. read more

***I generally do not post negative reviews because all businesses have their bad days and I try to give second chances. In this situation, however, the company is not making a reasonable effort to fix the issue.*** . My family has had great experiences with this company and they offer great warranties. On March 16, 2021 I paid $999 for a vehicle to be shipped to the San Antonio location and was told it would arrive no later than 21 days. I checked on the vehicle every day to see if it had shipped but the update just said that it is ready to ship, and they will contact me when it is delivered. On March 23, 2021 I called the Carmax in Doral, FL (where the car was located) to inquire about when the car will possibly be shipped. The operator told me that she was not sure what was going on and would give me a call back. After not receiving a call, I called back and spoke to another operator. This time I was told that the car had shipped and I will be given the tracking information by Friday March 26, 2021. On March 24, 2021 I received an email that my shipping fee was refunded. I called Carmax and was on hold for an hour and 45 minutes with no answer. I started a chat on the Carmax website and the operator informed me there was a glitch in the system that allowed someone else to pay for it to be shipped on March 19, 2021 and it was in transit to Norwood, MA. They said they could make this right by selling me another car. That is not a solution for me. I asked to speak to a manager and she said a manager would call me. I never heard from them. I called Carmax back and spoke to customer relations. They informed me that there was data missing from when I paid my fee and the other person paid their fee and an investigation would be launched. I have had no updates on this investigation. Again, the only way they can fix it is to sell me a different car. If I wanted a different car, I would have purchased a different one. On March 27, 2021 my father and I went into the San Antonio Carmax to speak to a manager. This time I was told that my order was deleted and since the other person was interested first, it should go to them. I don't think this is right being I paid my fees first. I am once again told that they can fix this by selling me another car. Carmax is the only one who benefits by them selling me a different car. They sell two cars and I get the short end of the stick by financing a car I do not like. It is not right for a company to take a car from under you when you have paid your fees and were told the car was on hold for you. My credit was lowered due to the hard inquiry they pulled, and I was told inconsistent stories by several people. If you are looking for a new car in the future, I recommend staying away from Carmax. After reading reviews on the Better Business Bureau, I see this has happened to several other people. read more

Dan guided me when I went to purchase my vehicle. He is very thoughtful, thorough and does a great job at making the process simple and easy. He was very nice and treated me like family. Ask for Dan. read more

So my husband and I went to CarMax a women named Sarah she gave her number to him while I'm there standing with him

I had a very good experience at the Fountainhead Rd Carmax in San Antonio. I won't speak for the numbers or car types that were involved since every situation is unique. But for my transaction, which was a trade-in and buy, things went very well. I have to give a lot of credit to the salesman who handled my transaction, Kevin W. He has been there over 10 years, has several awards and commendations for his performance, and I can see why. He is a very knowledgeable, easy-going, and not-pushy, salesman. To say most car sales professionals could learn a thing or two from Kevin is an understatement. The San Antonio store is lucky to have him. I think a lot of low scores are from angry consumers who go to Carmax thinking they will get top dollar for their trade-in, and that the car they are buying will be a new car. This is not a realistic approach to dealing with a USED car business. If people are unsure about things before going to Carmax, they should do their own research before, as with anything in life. As far as used car trading and shopping goes, Carmax has a good process in place. My score is not five stars but four, mostly because the process does take a while... three to four hours for my trade and buy transaction. That is not uncommon for any car buying experience though. Everything else was relatively headache-free. If you are a smart consumer, or the kind who makes sure to ask questions when anything is unclear, you should be ok at Carmax. If you are paired with Kevin W, you should do even better. read more