My wife and I went to Red McCombs Toyota last night to buy a used Honda CR-V Sport Touring hybrid that we saw online. I sent an inquiry in about the vehicle and a short time later I received a call(after receiving a text to ask permission to call me)from a salesperson asking if I was interested in looking at it. I was in Dallas at the time so I wasn't going to be back in San Antonio until late afternoon so I asked if he could hold the vehicle until we got there. The salesman, Max Mandavi, said he would and he would get the car ready for us to view. My wife and I were dreading the car buying experience because we've both had horrible experiences buying vehicles. For the most part the salespeople we had dealt with in the past were over aggressive and pushy but Max was the total opposite. What we were dreading turned out to be a great buying experience because of Max. He was fairly new to the dealership but he was very good at his job and the whole process didn't take very long at all. He was so helpful and had the car so clean when we got there. After agreeing on a price he sent the car to the service department to wash it again and put more gas in it. We are both happy with the car and grateful to have had Max as our salesman. If you are in the market for a vehicle, new or used, I highly recommend calling McCombs and asking for Max. I can assure you that you will be treated good! Thanks Max from Trent and Louise! read more

I had an extremely disappointing and frustrating experience at Red McCombs Universal Toyota that wasted my time and money. I drove over 3 hours from Houston to San Antonio because I was explicitly told by Manuel ("Manny") and another salesperson, Mike Hadley, that a 2023 Lexus RX 350 would be sold to me for $43,000-$44,000 out the door. Manny told me the day before my drive that he had spoken with his manager and that the deal would be honored--but that it would not be finalized over the phone. Based on those assurances, I made the trip. Once I arrived, Manny took me on a test drive. Afterward, he came back with the "numbers," which were not the numbers we had discussed at all. He even showed me his notepad where the originally agreed-upon price was written down, yet he proceeded to act unsure and tried to gaslight me into believing the conversation either didn't happen or wasn't clear. Then Mike Chambers (Sales Manager) came over and attempted the same tactic--asking me for text message proof or verification that the conversation occurred, despite the fact that he had just spoken with Manny moments before. This was extremely unprofessional and insulting. In the end, they quoted me a price $4,000 higher than what I was assured before making the drive. This entire situation felt deceptive and intentionally misleading, as if the goal was simply to get me into the dealership and then change the terms. This was by far the worst car-buying experience I've ever had. A 3-hour drive was completely wasted due to poor communication, lack of integrity, and bait-and-switch tactics. DO NOT GO TO THIS DEALERSHIP. If you value your time and want honest, transparent pricing, take your business elsewhere. read more

so i had my brake pads replaced.... just the prake pads nothing else. a good tech shoild take them just a bit over an hour ti do. They charged $360 in labor for just the front. 359 more for just the back. $710 ti change the brake pads on a camry. lets just say it took them longer and soent 1.5 hours ti do it. simple math says the charged me $473 dollars an hour. DONT WAISTE YOUR MONEY! Do not do service at red mc combs toyota read more

Better see Red! Red passed away a while ago, but his legacy still lives on. Red McCombs was a larger than life kinda guy. He made millions selling cars. This is yet another of his car lots, located at I-10 and 1604 by UTSA. This is a nice dealership. I went in to talk cars about one I saw on Toyota's internal website that shows all their inventory. I was stacking up on car against another at another dealership, and Ibrahim helped me out. We got in a test drive, and we got to chat about numbers and such. They were eager to get me in a car, but unfortunately, I wasn't quite ready to buy. The whole process made me feel easy and low pressure. They had some tips for me with shopping around comparing other Toyotas to the ones I test drove here. The dealership was clean, and easy to find and park at. They had a wide variety of inventory ready, and a service department that looked ready to serve. read more

HOW RUDE!!!!!!! I make an appointment for 10:45am and when I get there they tell me the oil change and tire rotation will take 2 hours. What is the point of appointments if it takes 2 hours. Red McCombs Toyota does not care about their cutomers. Apparently my time is not something they care to consider. If they tell me an oil change takes 2 hours, then obviously they are double or triple booking the time slots and do not care about their customers' time. Red McCombs Toyota you need to wake up. People's time is valuable and you are stealing their time. Make adjustments to your practices and be considerate. If an Oil Change takes 20 minutes then you can only book 4-5 oil changes in an hour per mechanic. NOT 10-20!!!!! read more

This dealership has been an awful experience. And it wasn't for a personal car it was for a business vehicle. My husband was spoken to so rudely by someone on the floor then the company had already done all the dealings but the finance people could not finish their part and after spending two days at the dealership my husband left without a truck. read more

My experience with Red McCombs Toyota was super frustrating. I got a Toyota SmartPath quote for a 2025 Tundra Limited CrewMax at $57,860 with 0.99% APR. Cool, right? Then I followed up and got... basically the same truck, but suddenly the price was higher with "add-ons" tacked on. Like, what? I tried to get answers, asked for a breakdown, and nothing total lack of transparency. It just feels shady that the same truck suddenly costs more and my original quote wasn't honored. Definitely left me frustrated and losing trust. If you care about clear pricing and not feeling played, maybe look elsewhere. read more

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Despite reading some of the not so good reviews, I had a completely different experience. I had came for a service and it took about 2 hours, the attendant had came up to me to explain what was being done and the costs associated with that. I really enjoyed that they didn't overcharge me or make certain services seem like they are very much needed. I was also able to come when they had a bogo on oil changes so i'll be back when my time gets there! read more

Nico sold me a dangerous car and LIED to my face about the airbags having been deployed AVOID AT ALL COSTS that 2020 Buick encore GX is a LEMON! SCAM!!!! I got ur shady punk ass BET read more

I've purchased two vehicles from this place in the past since then they have drastically changed. When you email them for any question, they will not answer your question. These people act like sharks and I'm tired of that kind of business practice. read more

I purchased a used truck from there and had an absolutely great experience throughout my purchase. A salesman named Max went above and beyond to make sure that everything was great with the truck and really helped out through the whole process and even afterwards with a minor issue. The finance officer Yesenia was also super friendly and great to work with. We will definitely be going back for future purchases! read more

I've pondered on the matter of how I can let the readers know my copious level of disappointment. I concluded that veracity is the most modest approach. I purchased a 2025 Sonata Limited in August of 2025, my sales representative (Johnathan) and finance manager (Ernesto) were deplorable, and I posted on the matter and reached out to the Hyundai Corporate Office: Other than telephone calls, the corporate office made no attempts to make me whole after that horrendous purchased experience, ironically their representative told me to use social media as a tool for justice. Henceforth, on September 23, 2025, my newly purchased vehicle was taken to the Red McCombs' Hyundai Repair Shop at 13663 IH-10 West, San Antonio, Texas 78249. Upon arriving to the repair shop, I expressed my concerns about getting my vehicle back in the same condition it was in prior to this repair, they took photos, and I took photos the same. I took photos because I didn't trust them, and I could feel their deceptive energy. Moving forward, I picked my vehicle up on October 3, 2025, at which time I indicated to the Service Representative Gonzalo that my vehicle was in a deplorable condition and the contrary of how it was when I brought it in for service. Himself and the Service Manager Patrick said they would wash the vehicle for $35.00, Patrick also stated to me that this is not a Cadillac Dealership and they don't provide that quality of service. In conclusion, my vehicle was severely scratched and the Manager Patrick (deceptive)refused to take responsibility, his justification was predicated on an unclear photo taken during the intake process of my vehicle. I countered him with a clear photo taken during said intake process and he refused to repair or compensate me for the damage (scratches) made to my vehicle. Under no circumstances, do I recommend buying a vehicle from Red McCombs Hyundai Northwest or getting your vehicle repaired, at said mentioned dealership. read more

Purchased an extended warranty and full service package, everyone was very uninterested in explaining why a Toyota service package from one dealer is not valid to another, the cashier rolled her eyes when I went to the window as instructed because she had "no paperwork" this place used to be incredible for service and now this experience with Nate, who handed my paperwork over and walked off without much regard to attempt to help remedy my situation Is incredibly disappointing and frustrating To be so dismissive and unwilling to explain why I had to buy an engine and oil filter for an oil change while I had Toyota care and within the miles limitations is confusing and frustrating that they're quick to take your money for these packages but make it difficult to use them read more

My service advisor Roy was great. Extremely helpful and honest. Highly recommend him!

Clint/charles was very informal, got me in and out despite behind very busy !! Amazing work

Add a negative in front of the one star as I am forced to highlight a star in order to write my review. If you're wanting to be scammed and taken to the cleaners for a new, used or leased car, then this is the place. They run ridiculous ads of $129.00 payment a month but what they don't run in the same ad is that the down payment is $13,000.00 down. Wow, what a fantastic deal! I bit, I went in to find out how this is possible. I was ment with the sales manager admitting they run these kind of ads to get people to come in. Welp with these kind of deceptive ads and tactics I've decided it's not the place for me to start building a car relationship with. The arrogant attitude of the manager and the knowledge challenged sales person was also a turn off. Leaving this place in the rearview mirror and onward with the search to build a generational relationship with a different dealership. read more

I went to my excellent Master Service Advisor Roy Martinez on December 2024. I informed him I am moving to Seguin. He took care of my car and did the service very professionally and very good way. I am always impressed by his service. He is super. He welcomed me even when i went with minor issue. He deserves all the point. read more

We have been a customer of Red McCombs Toyota for over 25 yrs. Melissa Bellamy and her team, ALWAYS provide superior customer service. Rare these days! Jeremy was our service advisor today, he was very courteous and professional. The shuttle drivers provided great ETA communication. I also stopped by the parts department, the parts professional went out of his way to help me find a product. Way to Go, Red McCombs Toyota. We appreciate you! read more

I signed for a 2.4% interest rate, got the keys, and was about to drive off when they pulled me back in and made me re-sign at 5.4% because Toyota 'didn't approve' the original rate. As a first-time buyer, this felt very unusual. Just want to warn others to be aware. read more

I spent over 20 years as a manager with Toyota North America and recently retired. I bought out the company lease for my daughter's Venza through McCombs. I was very specific in having it checked out for safety and any red flags before buying it- as most fathers would. They had the car for an entire day and said it was fine. Within 3 weeks of normal driving two of the tires came apart and had to be replaced. The wear was evident once removed. It is readily apparent the car was not checked out and the dealership was more concerned with a sale than safety. Very disappointed and would not recommend this dealership. read more

DONT COME HERE! they promised a feature on my car that was not true at all. when i asked for them to add it they did a half assed offer picked the cheapest fix that didn't even give me the full capacity that i was promised when buying the car read more

My parents have been customers for years. My father passed away this year and my 81-year-old mom needed to take the car in for an oil change. Mr. Gilbert Galvan helped my mom and spent so much time with her and explained everything that was needed for her 2014 Toyota Venza. He was so kind and compassionate and even took my call from Arizona to let me know what was needed. I am so thankful to Gilbert as he has shown understanding at such a difficult time and provided excellent customer service and caring for another person. We will continue to give Red McCombs our business with Mr. Galvan! read more

i have been a mccombs Toyota customer for 5 years. Always had good service until yesterday, May 12. Took my rav4 in for engine coolant bypass valve repair/replacement. Roy Martinez was my advisor. Waited 5 hours then asked for a status update. Roy checked and said it was on hold because he need a certified technician to do the work. I was upset because I had not been given any information and nothing had been done to my vehicle. I did not appreciate Roy trying to put the blame on me because I was waiting. He said he offered me the shuttle service and I Chose To Wait! I do not need his attitude. I said I could not wait any longer and would return Tuesday. He said to arrive at 9am. Leaving the dealership and getting on the highway, I noticed my front hood was not closed completely. Pulled over to close completely. Arriving home, I called the dealership and asked to speak to the service manager. received a call back from Melissa Bellamy, she offered for me to return and I would have a rental at no cost. There are no car loaners at mccombs Toyota. I arrived Tuesday and went with Roy to drop off vehicle and then to rental desk. Turns out my auto insurance does not extend to a rental at mccombs Toyota. I let Roy know I would be in the waiting room. After 3 hours and no updates, I asked for Melissa. She checked and gave me update and an eta of 45 minutes. After that Roy came to tell me repair was complete, Julian was the technician who did the work. This is my first Toyota purchase and it well may be my last. Not sure if I will return to Mccombs Toyota for service. While I was there waiting all I saw was employees visiting with each other, others on their cell phones and not for business. Customer service does not seem to be a goal in my opinion. read more

Stopped by to ask a few questions about the new to me Toyota I just bought (not at this location). Spoke with a manager who couldn't answer my questions saying "I don't know". He then got a phone call, took it and walked away without helping me. Maybe he was having a bad day but he was super unfriendly and rude which is no way to treat someone. Will never take my car for service to this particular dealership. read more

Anybody else notice the change in customer service at this dealership. Hardly any of the new service advisors are customer oriented. What a difference 3 years make; i03/18/2021 I was lauded their service department. I strongly you only work with Gilbert or Brandon Goodard, the rest could care less about service. Stopped in today to ask a question and Martinez (forgot first name) was very hesitant to acknowledge my present and then talked in circles to avoid the issue I was asking about. From the "fake" GM on the place has gone to the dogs. Looking for an out! read more

So I bought my 23 4 runner from red mccombs about 4-5 months ago, purchased the maintenance plan and all that thinking that if I have any issues it'll be covered for a year or two atleast, I've put less than 3k miles on this vehicle and noticed it's pulling to the right a little, I call them in for a simple alignment thinking okay 3k miles they should fix that no issues, my wife takes it in and they wanna charge me 100 dollars.. yes it's a small amount of money but after the large amount they made off the sale you'd think they would take care of it for free, I'm glad I didn't buy my second vehicle from red mccombs Toyota, go to cavender instead read more

Great, quick service for routine maintenance on my new vehicle. Didn't have to wait to check in vehicle and service representative was very professional! Great Experience! I've purchased 5 vehicles from this dealership and never regretted it! read more

I took my 20+ year old Toyota to them for an ongoing problem that my local mechanic was unable to fix. While I was there, I just made the decision to buy a new (used) car, because my old car was starting to become a money pit with constant repairs. The service person recommended a particular salesperson to me. Long story short, I really liked him and ended up buying a newer car. He was low pressure, patient with my indecisiveness over a couple of days and helpful for finding a suitable car that I could afford. read more

I bought a used 2015 Prius here, it was part of an extended warranty from the manufacturer, because the brake boosters are KNOWN to fail. I was told over the phone they'd likely replace it for me for free. I showed up to my maintenance appointment, which was made under the wrong name, and they not only refused to replace it, they quoted me DOUBLE what they had quoted me over the phone. I took my car for a Firestone where they're going to replace that same part for $1400, (the stealership was going to charge me $1600 for the part alone). Avoid this place like the plague, Red Mccombs died a billionaire by ripping people off; Toyota you've lost a customer for life! read more

We received exceptional customer service at Red McCombs Toyota from John Beriji and AJ Vega. My wife had a horrific experience at a different dealership last week. John & AJ worked with and we drove in two Toyota Tacoma's. Great service. No pressure selling. We will definitely refer our friends and family to Red McCombs Toyota. read more

Red McCombs Toyota - My 2021 Toyota Tacoma TSS - Car Dealers Near Me - San Antonio, Texas

The knowledge and the communication from the team that helped us was awesome. They answered all our in depth questions with pleasure. Given the current market for vehicles and inventory levels, they made our terrible situation a little more tolerable with how helpful they were. Finance was quick and easy, we totally expected to be there for hours like we have in the past at dealerships, but I'd say we may have spent half hour if that with finance. I would totally buy from them again when I need to make another purchase. read more

By far the best car buying experience! Ask for Shane! He will do whatever he can to get you into what you are looking! read more

So frustrated with how this dealership runs their service appointments. And from the comments from the technician today, it's clear that they know their process is broken, but intend to do absolutely nothing to correct it and make it better for the customer. This Toyota dealership loves to advertise EXPRESS appointments as long as you make an appointment. However both times Ive made appointments for EXPRESS service I've been quoted a time of 2 to 4 hours when I arrive to check in for my oil change. Today, when I asked what the point of express service was, I was told by the man checking in that they "Try to get express appointments in and out in under an hour, but we always get backed up." Easy solution, don't schedule as many Express appointments. I understand being behind every now and then, but if this happens so frequently that you know you're going to be behind on every single appointment, make changes to your process to honor what you advertise so that your customers can plan appropriately. Clear disregard of a customers time. read more

So about. two weeks ago I went in for my 20K. Should be an easy service since the car is newer and its part of their free services when you purchase your car with Toyota. You are supposed to receive the Multi Point Inspection paperwork along with a copy of all of the services completed for that day. I didn't receive a copy of my MPI. Yesterday my car battery died. They could've told me I was going to need a new one soon based off of the MPI. Also there was oil residue still on the valve cover. Which is an easy clean up but they didn't care to clean up. I was told they have two different machines that do the same job to check the battery only one gives a more accurate reading. But they went based off the one that doesn't do as good of a job with the reading due to the cells. I'm thankful to have gotten a new battery under warranty but they need better service. Moral of the story they lack any responsibility. They could've easily prevented all of this. They have no communication with their clients. The techs they have working in the back clearly don't care for their quality of work. I will NEVER take my car back here to get serviced. I've worked at a Toyota dealership and I know how things are but make it make sense. Mr. Frank, make sure someone is checking all of your lube techs work before their cars are sent out. My battery was replaced but it was loose. Don't worry I already got that fixed due to not wanting to step foot in your dealership again. read more

I have been servicing my three cars at Red McCombs for the last 5 years. I have a great working relationship with my service advisor, Brandon. This past week I purchased a 2023 Toyota Corolla Cross XLE and a 2023 Toyota Sienna Platinum. Mike Buffenbarger was our salesman and he was great to work with. I plan on buying and servicing all my vehicles from Red McCombs. I'm grateful to be able to work with a dealership that actually leaves you with a positive experience including not having to spend all day trying to purchase your car. read more

*Update: As of 08-14-2021 my truck has been taken care of, and they paid for a new Steelcraft Grill. I understand mistakes are made and that shit happens, so long as it is taken care of by the responsible party properly thereafter. They did that and then some. Nicole and Frank took care of it all, and I am truly grateful. My faith in Red McCombs Toyota has been restored. read more

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I came in for a simple service that should've only taken 30-45 minutes and it ended up taking 2 hours just for a tire rotation absolutely ridiculous read more

Awful customer service. Ready to buy a car for my daughter. Engaged them over the internet, then my daughter went to test drive. Did a bait and switch on her as they didnt let her drive the car originally engaged on, only two more expensive ones. Never followed up w/ either of us after the test drive and two attempts to contact them (email and text) were ignored. I guess they dont need our business which is good because they will never get it. read more

Keney Reyes and Rudy have always treated us with great respect, professionalism and courtesy. We've been coming to Keney and Rudy for many years and continue to be repeat customers. Keney always has our interest at hand, honest and able to meet our needs. Keney and Rudy go out of their way to meet our needs with our purchase including financing our vehicles with Toyota Financial. We'll keep coming to Keney and Rudy. Thank you Toyota Thank you Keney and Rudy. They are the best!! Claudia and Rene read more

Terrible customer service. Tried getting ahold of the finance department for 2 weeks and left numerous messages and still haven't heard back from anyone. Once you buy the car, they do not care about you. read more