We always have great service at the Ancira service department. Abraham has been very kind to my family and to me.

Average customer service Pros: fast oil change, car wash Cons: the advisor kept cutting me off mid sentence when I tried to explain something, rude read more

Service department here sucks the big one. My Atlas has been in the shop 1 week today and they still can't fix the problem that they have know about since it arrived. Service department keeps blaming VW corporate but I think it's BS.. The guy I'm dealing with in service is a complete idiot. He acts like he just started there. He dosnt care to keep me informed on what's happening with my vehicle. I have to call looking for him to get answers. They know what the problem is but are dragging their feet to fix it. First time owning a foreign car and probably my last. Thank VW for a terrible experience. Ancira VW service department gets a big fat F... read more

I made an appointment and I got there 20 minutes early. I went into service department and was immediately assisted by an associate. My ID.BUZZ was serviced and I left in last than an hour. I had no issues or concerns with my vehicle. read more

Abraham Diaz in the Service Department is thoughtful, accommodating and personable. He's the best. I wouldn't take my Tiguan to anyone else.

I really appreciate the Ancira VW service team. Having to take your vehicle to service for unforseen matters is never good timing and always stressful. Derrick Mercer has gone above and beyond for the 3rd time now. I appreciate how he handles my vehicle issues with ease. I always feel like a VIP and that means a lot. It's how you make someone feel after a stressful service situation that truly matters. Thank you Derrick and your team for handling and delivering amazing service. read more

Ancira Volkswagen - My beautiful baby is home safe. All fixed up plus a complimentary cleaning. - Car Dealers Near Me - San Antonio, Texas

We had our Tiguan serviced & all we can say is that we had an amazing experience. Our service advisor Abraham was phenomenal in every way. Such a pleasure to work with & even saved us some money! It was a nice perk to have the complimentary hot chocolate in the waiting area which was very fast even though we ended up adding a brake flush. We love Ancira not only because of the great service, but because we feel like family. Our sales person Marc Peterson even stopped by to say hello & we enjoyed a few minutes of time. Love our 24 Tiguan! Also, love our 2013 Tiguans! You won't regret buying or having service with the Ancira VW 5 out of five stars read more

Professional and very courteous! My purchase went smoothly and service has been quick and efficient.

"I confirmed with the service center that they were not behind before making my appointment. I arrived early, only to be told they might not even be able to look at my vehicle today. This undermines the purpose of having an appointment. My information was then sent to sales. Despite being fully transparent about my financial situation, I was asked to return for an evaluation where I was not greeted and was given a vehicle value without anyone inspecting it. The recommendation was simply to roll over my balance into a new vehicle. My vehicle is still not serviced, and based on this experience, I will not be returning." read more

The people at Ancira Volkswagen always has been helpful to me. Ever since I've been doing business with them back in 2007 when I bought my first Beetle. Last year I traded my 2019 beetle in on a Peak Edition Atlas SEL. Had some issues with the motor it in 2025 and they fixed it quickly. Wouldn't trust anyone else but Ancira to work on or service my vehicle. read more

Abraham was my representative. He was great. He informed me of all the repairs for my vehicle that was needed. He was very polite, courteous, patient, and updated me through the process. I'll definitely come here again and I recommend him and the service that they provided. read more

Worst Service Dept I have ever experienced. There was a sensor issue for VW Jetta's for gas cap issue and a recall over this issue. I brought the car in many times when it was under warranty and San Antonio Ancira VW released the car each time but it was never fixed. on This warning light has stayed on since the first year year I bought it. This has gone on for years without resolution. Now the car is out of warranty with the same problem and the Ancira VW Service Manager claimed its not their responsibility. I called another time previously and another service employee there claimed Ancira is not manufacurer and not their responsibility? I bought two Jetta's and now I now have a sensor issue with the other car and will not waste my time with this dealership. DO NOT BUY FROM THIS DEALER or VW in general. read more

Bought a used 2024 Mazda 3 from the dealership; I worked with Erick who was very friendly, knowledgeable and helpful. The process from start to finish was not as painful as I was expecting which was great. I definitely recommend this dealership if you're in the market for a new or used vehicle. Thank you, Ruben read more

As always Andrea went above and beyond. We dropped our car off and two hours later it was done.

DO NOT BUY FROM THESE SCAMMERS!! I went to purchase a Jetta 2024, everything went well until at the last moment in the finance department with "Mike" instead of coming with actual printed forms they came with and iPad, because printer "was not working", but they only do this to make forms harder to read. To make story short they changed the online advertised price for the vehicle in the last page just before signing. So price was changed from 21k to original price so it went up $1034. Next day I went to to the general manager Mr. Karl Carter who promised to get it fixed within a few weeks and almost 6 months later still no call. This was reported to the Texas Attorney General, since I had printed the original advertised price which I added to this post. Almost 2 days of transaction lost just to be defrauded. read more

Chris and the gang were great. It was quick, painless and although they jumped through a million hoops, we got the deal done. Could not be happier with my ID.BUZZ. read more

We were passing through and had to stop due to an issue with my Atlas. Abraham Diaz was incredibly nice and helped to get us back on the road in record time. Great service! read more

Derrick was absolutely amazing, very knowledgeable and provided door to door hospitality. 10/10 would recommend!

Great service - Amazing Customer service. Thank you Derrick for all that you do for your customers. Dropped off my car for a check engine light which turned out to be a purge valve. was told it would be ready by Monday. However, Derrick called back at 3:00 to tell me my car was ready. He didn't want me to go all weekend without my car so he pushed to get it done. I have used Derrick for a few years and highly recommend him. read more

This was my second time taking my car into Ancira for service. Both times Derrick was awesome took good care of me and kept me informed of the status of my vehicle. read more

Terrible service: my appt was for 11 am, I waited for 20 minutes before I went looking for a service advisor. Most employees were just standing around, socializing, milling about, almost no professionalism. I did not get my windshield wiper fluid topped off as requested. Advisor offered no feedback on the status of the car, advisor couldn't help me with Android Auto not working. My main reason for the appt was for an oil change, I'm not even sure I got one. So far my 2025 Jetta runs great, the service was the worst ever. read more

Service department was great! Our Jetta's AC broke during 95 degree heat. They got us in same day and by the next day it was fixed!

Great service department. On time service with appointment. One of the better dealership's service department I've ever experienced. Andrea, the Service Advisor, was great too! read more

Ancira Volkswagen of San Antonio you let a vehicle off your lot, with a faulty inspection. You promised to get the review mirror it's been 6 weeks. Now today my daughter has a blow out on the highway. How can I trust you inspection on the tires. read more

I'm A. Smith, and I'm encouraging everyone and anyone interested in purchasing or leasing a new vehicle to read this review! Start your self search with Ancira Volkswagen! I have been a customer of Ancira Volkswagen since 2012. Each and every experience have been nothing but "second to none". I have purchased several new vehicles since my arrival to Texas in 2012; and I must say, each and every experience with Ancira Volkswagen have been nothing but a joyful and fun experience! Carl (GM), Tony S (Sales), Chris A (GSM), and Chris in Finance are the most friendly, helpful, genuine persons you'll ever meet in the Auto Industry! I've known Carl and Tony S since 2012 and the buck stops at Ancira Volkswagen when it comes to purchasing a new vehicle! Carl and Tony are true professionals, treat you with respect, and creates a comforable environment for you to conduct business at hand! These gentlemen will ensure your needs are met with completeness and accuracy! I've been purchasing new Volkswagens since 1968, all over the country; and I gotta say, The friends at Ancira Volkswagen are at the top (Carl, Tony, Chris A and Chris in Finance). Hurry to visit with them! Dont want to miss this new vehicle buying experience ! Its No. 1 in San Antonio in my Book! KUDOS to Ancira Volkswagen. Sincerely, A. Smith, A customer to the END!!!!! read more

The Staff at the Service Department always goes above and beyond with awesome customer service and communication. along with the Staff in the back of house read more

Hi there- first Volkswagen I've ever purchased. We were so happy with the sale from VW Ancira, that we walked over and purchased a 21' Silverado too. I purchased a 2022 Taos this month. 4 days after purchasing the vehicle, the transmission light came on and it gave me a start/stop error. I called the salesman, Jose, who told me that I should take that up with the service department because he couldn't offer any support. I spoke with Ariel in service. Ariel said despite me purchasing all the back end finance products that covered repairs- they had no loaner vehicles and I would need to schedule an appointment online. I explained that the car was turning off at stop lights. I told Ariel that I was worried about being rear ended if the car get stalling. It took five attempts to get the car to turn on out of a parking lot. Ariel said the dealership can't just give out loaner cars and I'd have to make arrangements until they did diagnostic test. Ariel encouraged me to contact Volkswagen roadside assistance if the car left me stranded so it can be towed to the dealership. I tried to speak to a sales manager, none were available despite waiting for 30 minutes on hold. Jose wouldn't answer calls or texts. Mike from finance picked up the phone, remembered that he completed our sale and offered to help. He had me bring in the Taos and provided a loaner. At this point, I even asked Mike if it was possible to undo the car sale since my traverse was still sitting in the lot, he said "we will take care of you and we don't have to go to that extreme." Two days later, I called to get an update. My service advisor Andrea said she meant to call me sooner but just hadn't. Apparently my Taos has an error they have never seen before and engineers from Volkswagen are coming with special harnesses are coming to work on my car. Andrea said that I can go ahead and keep the loaner for a week or two because they have no idea when this issue will be fixed. I asked Andrea if she could give me more details about the issue, she said no because she didn't know. Andrea is on vacation next week, so my resolution revolves around her work schedule it seems. I start researching issues online associated with the Taos and everything from recalls to leaky fuel lines came up. Incredibly, when I asked Jose if these cars have had any issues, he said none whatsoever. Jokes on me for not doing my research beforehand and trusting the dealership staff. I've left messages with the receptionist to speak to management staff and haven't received a call back or wait on hold because they are on the line with a different customer. It's a shame that I'm looking at other dealerships to consider trading in a new car already. I'm sure the negative equity will be ridiculous. Despite having none when I traded in my traverse. And at this point, with the stalling, lack of communication , and misinformation, I don't even know when I'll get the Taos back. How can I trust a car that or dealership staff that I've had to fuss with just to honor their word. My take on the situation is for anyone to explore other dealerships before signing at VW Ancira. The onboard was great but follow through is the equivalent of a buy here pay here lot. No follow up resolution, lack of consumer rapport, lack of transparency and honesty. They can make it right by switching out the Taos to something that isn't a death trap or just giving me my traverse, that is still sitting on their lot with a 6k markup from the trade in value. read more

Ancira Volkswagen - 2022 Taos - Car Dealers Near Me - San Antonio, Texas

I have taken my Passat to Ariel at Ancira Volkswagen for service, for years, and am so happy with the fabulous attention that I get from him. If I have any questions he always has the answer. He's my favorite service rep!! read more

One man. Jade McDaniel. He made this experience so wonderful! Never felt pressured into a sale, very knowledgeable man on his products and goes the extra mile to make sure your needs are met first! Give this man a damn promotion John Coronado;) Loved the experience, gained a great friend! read more

I just purchased my beautiful new Atlas from this dealer. I found the entire experience to be honest, pleasant and efficient. I worked with Carl Carper Chris Brown and Mike Young during the transaction and found all three of them to be so easy to work with - polished, professional, incredibly respectful and straightforward. Just can't thank them enough!! I highly recommend this dealership. And this is coming from someone who was genuinely dreading the car buying experience. This is only the second car I have ever owned and these guys made it a smooth, dare I say enjoyable sales process for me. read more

Ancira Volkswagen - I love my new Atlas!! Thank you Chris, Carl and Mike!! - Car Dealers Near Me - San Antonio, Texas

I had a very good experience with Ancira Volkswagen. The problem with my vehicle was taken care of. Everyone was very professional especially Derrick. He answered all my questions . He was so patient with me. I would recommend my friends and family to Ancira Volkswagen read more

I brought my daughter's 2018 Jetta yesterday to my service advisor Ariel Hernandez. He explained all the obligatory necessities to keep her Jetta in top condition. No unnecessary pressure. He quoted the amount and the results was exactly what he quoted. He is a person I can trust. Friendly, courteous and professional. read more

I went to go get my car serviced I drop it off a day before and when I get it back I'm missing two items that were hanging from my rear view mirror that I've had for years and I know it's not a big deal but it is to me and how are we supposed to trust them with are cars if that's do this read more

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I like the people here. I bought my car here, I've had some work done here. I've always been treated well. So I went in with an oil leak (not knowing what kind) so they could check it. Say they'll charge me $75 just to check it, I was under the impression it was $50, but I acquiesced. They run tests on my car, and they tell me it's a vacuum pump leak, guy says he'll be back shortly with my quote. Immediately I know this should run me $400-$600, guy brings back my bill, I'm shocked by the number: $1,302 and change. I softly laugh to myself and I decline to have the work done. I hate to say that they felt they could take advantage of me because they saw a young woman and assumed she didn't know anything about cars but it sure felt that way. Long story short, I ordered the vacuum pump (ironically) from Ancira Volkswagen through another shop. On my bill the part was listed as costing $400. Ancira sold it to the other shop for $211. They said it would take almost 6 hours to replace the vacuum pump because they had to remove the transmission. Tell me why my cousin and I were able to replace the pump in about two and a half hours just by removing the battery? In the end this ended up costing me $310 (including the $75 they charged me). I hate to say it but this experience really helped change my mind about this place. I used to always defend them when people would say I was crazy for going to the dealership, but I always thought they were fair. I'm wary now and I think you should be too. read more

Ancira Volkswagen - Bill - Car Dealers Near Me - San Antonio, Texas

This is the location that services my vehicle. Customer service is great and vehicle is serviced in a timely manner.

By far the best dealership, thank you Derrick for being so informative, timely and providing the best service in the industry.

So a while back I brought this up to VW corporate, who suggested that I give the GM a call. I was able to speak with him and after a couple email exchanges he agreed to pay for my maintenance. He told me the check was being cut. I am still waiting on that check lol. I even sent a follow up email which got no reply. These people are the absolute WORST! don't trust these folks. They lie on an almost sociological level. read more

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I have enjoyed many visits to Volkswagens service department. Ariel, Derrick (who usually assist me) and the team are truly amazing! My most recent visit was "just in the nick of time" as I had an issue which was luckily covered by warranty; which is close to expiring, eek! Unknowingly; this turned into a rather lengthy job for the guys, but I was offered a loaner car in the meantime. Ariel made sure to keep in reasonable contact with me with any updates on issues/repairs, whilst taking on any question I sent his way. I am extremely grateful to the team and VW for keeping me mobile while repairs were underway, and for their attention to detail in making sure they returned my car to me, fully repaired. I appreciate the car wash too! read more

My Husband and I had high hopes for this location, especially because they are supposed to hold high standards for customer service. We went there on March 28th to look at a vehicle and our sales man was great. Craig was up front and honest and we really appreciate that. We had to take care of selling our SUV before we could purchase the 2022 VW Passat that we were looking to purchase, so we came back that Thursday. My Husband had spoken to and texted the salesman off and on throught the day and was told that the paperwork would be ready at his 7pm appointment. Once we arrived there, we checked in with the front desk and were told to have a seat because our sales person which was a diffrent one than Craig was busy at the moment. We sat there for 45 mins with no response from anyone, even though they passed us by several times. I needed to leave to go check on our dogs at home, so my husband stayed and waited another hour and 15 mins with not one person acknowledging him. He went up to the front desk and told the lady that he had been waiting there for 2 hours and she acted shocked. Then come to find out they did not even know about the appointment because it wasnt realyed to the alternate saleman that was in office. They did not have any paperwork ready and tried to appoloigize by giving my husband 4 tickets to fiesta texas like that was going to make up for the time wasted. My husband worked a 12 hour day and then sat for another 2 hours without dinner and had to drive 45 mintues home. He has been told they will make this up to him but nothing has been done. They are driving the paperwork to him to sign but as far as making it up to him, the are lacking. We are just super disappointed in how all this has come about. Ancira I think you can do better, you all totally dropped this ball on this one. read more

Ancira Volkswagen - 2022 Volkswagen Passat 2.0T SE - Car Dealers Near Me - San Antonio, Texas

We have bought three cars from Ancira Volkswagen and are always treated well. We continue to get our cars serviced there including oil changes and milestone checks (20k, 30k, etc). My only frustration is when it comes to scheduling service. If you are just needing an oil change or regular maintenance under 30k you really just have to go in and hope they are either not busy (they always are) or plan to drop off and come back later. The service department is not open on Saturday (Do what???) so if you work full-time your only available day is Sunday and you have from 10-2. I was told to get there at 9:50 to get an "early spot" otherwise you may wait all day. read more