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    CarZeus

    5.0 (8 reviews)
    Closed 10:00 am - 3:00 pm

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    CarMax

    CarMax

    2.9
    (173 reviews)

    Came by to get a vehicle estimate as a family member had been here last year. 2 attendants in the…read morecheck-in area were friendly & wary greeted us. Told us to take a seat & someone would be with us within 5 minutes. Josh with a baseball cap, immediately asked our names, vehicle info, ph#, etc. I said "Hi" to him since he had no salutation, just wanted to get started. He said "Hi" back & immediately input our info. He asked for the keys & had us wait in the waiting area. I would say it took about 15 minutes for the eval & for us to come back to discuss the estimate/offer. I thought it was undervalued as I've been getting emails from Carfax almost monthly. I had even gotten my car washed but I guess they have some formula. Josh mentioned something having to do with tariffs being a factor but I didn't see the correlation since it isn't even a new car that needs to be shipped?? Anyhoo, they must have some formula. There were only maybe 3 other families there so it wasn't crowded. There were lots of cars in the lot, though. Once the vehicle is evaluated as they drive it off the parking spot, they drop it off in a designated "Express Pickup" spot. The location is right off I-10/Medical Center so hopping on I-10 onto 410 was convenient.

    The kid "cam" who wanted to make sure no one was was wasting their time, simply acted like he was…read morethere to help navigate through the carmax website . This review comes after his attempt to belittle my family. He asked several times . "So are you going to buy this car or just looking " "So we test drove the car for nothing " "How had you never own a car before " the remarks went on and on . He gave zero inventory recommendations . Most uncomfortable experience . First and last time stepping into a carmax .

    Sell It 2 Gunn

    Sell It 2 Gunn

    4.4
    (7 reviews)

    A very pleasant and PROFESSIONAL experience we had, dealing with Mr. Abel Tesema, and his…read moreSupervisor Justin! I've traveled the globe with the military over 26+ years service to our nation, and I have seen it all with various customer support from Car dealerships, and/or car services. The attention to detail in consumer relations with Justin was above reproach! He listened attentively, was patient, and ascertain my sincere concerns. No lowballing with these guys! Abel and Justin shoot straight from the hip, with being accurate in my appraisal/assessment, and backed their assessment up with pure knowledge of their offer. We visited CARMAX, CARVANNA, and several local auto dealers in San Antonio, and NONE gave us the quality and professionalism like Justin and Abel did. They did the test-drive of my vehicle, checked to make sure my car was operable, the way I conveyed, and we signed a few papers, and the check was in my hands 30 mins later! Lastly, I should mention that I got an offer above the KBB offer of what Sell it 2 Gunn had by a few hundred dollars-but because our experience dealing with Justin and Abel was so darn professional- we elected to go back to them! Today, in the modern era, its quite hard to receive 5 star customer support in the car industry due to many different things occurring. But these two gentlemen definitely will be getting my business when its time for my teenager to car shop. THANK YOU JUSTIN and ABEL!!!! You guys ROCK!!

    It doesn't get any easier than this! I found a car at CarMax that I wanted to purchase and they…read moregave me an appraisal for my trade-in. I thought I could get more so I took my car home and checked with kbb.com. I was surprised to see KBB offer was right at what CarMax had quoted. My car was in great shape and I thought I could get more for it. I got a call from Blake about 5 minutes after I submitted it to KBB. He explained the process and we set a time for me to bring it in to have them put it on the lift for an inspection and make me an offer. I told him what I was looking for, slightly over KBB & CarMax. I took my car in and I was met by Blake, Abel & Justin. All three were super friendly and professional. I gave them my keys, they gave me a Sprite and I waited for them to complete their inspection. They came back with an offer I was looking for, a tad more than KBB and I was happy! I needed my car for a few more days, as the offer was good for 7 days. I told them I accepted their offer and would bring the car back a few days later. I returned to Si2G, and gave them the keys and the title, along with a copy of my driver's license. I had to take a business call so they set me up on WiFi in a little office in the Service area while they worked on cutting me the check. Blanke showed up about 35 minutes later with paperwork for me to sign which took all of 5 minutes. He handed me a check and then had the courtesy to order me an Uber to get me home. I could have received more money by selling it privately but I would have had to deal with the hassle of no-shows and the sale dragging on possibly beyond 45 days and I didn't want to wait. Thank you to Blake, Abel & Justin. What a smooth process and an enjoyable process! I wish you all the best at Sell It To Gunn!

    Red McCombs Toyota

    Red McCombs Toyota

    3.4
    (352 reviews)

    If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

    I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

    CarZeus - carbuyers - Updated July 2026

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