My car was recently totaled, and I was determined to find the same Mazda Premium trim with all the high-end safety features that my old car had. Now I'd rather have my dentist drill and pull my teeth without numbing than deal with a traditional dealership again. Between the financing, insurance add-ons, and hidden fees, the whole process has always felt like torture and a scam. So I decided to try CarMax because of their no-haggle pricing, and they can ship a car from another state to your local store (for a fee), if the car you want is in another state. You can also get pre-approved, review all costs upfront, and even choose an extended warranty. Plus, if you're not happy, you can return the car for a full refund. I found exactly what I wanted and had it shipped to my local CarMax. Once it arrived, I went in for a test drive. I didn't even need the full 24-hour test period--they offered. My CarMax representative, Jordan, joined me for the drive, and within about 20 minutes, I was ready to buy. Jordan even gave me a ride to the bank to get a cashier's check, saving me an extra trip. From the moment I walked in, the entire process took less than two hours, and I drove home in what was like a brand-new car, a 2025 Mazda Turbo Premium Plus with only 13 miles on it. The last time I bought from a traditional dealership, I was stuck there for over four hours. The CarMax experience was the complete opposite--fast, transparent, and stress-free. read more

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Ended buying 2 cars through David Mann, Josh helped with finalizing both. Great place, easy, DIRECT! They dont play numbers, they are kind, courteous, and easy. My son will be driving in a year, I am coming back to David Mann and Josh, without question. read more

The process of buying a vehicle was easy and went smoothly. I am completely satisfied with my experience at this CarMax. I found the perfect vehicle for sale at a farther away CarMax and paid a reasonable charge to have it shipped to Wayne. This was a no-pressure, no-hassle experience; the kind I most prefer when shopping for a car. I test drove it, loved it and arranged to return with a cashiers check. Plates were provided along with instructions for getting an inspection and sticker. Because a manual was not in the vehicle, I was reimbursed, in cash, for the the $60 I spent purchasing a manual. read more

CarMax - Car Buyers Near Me - Wayne, New Jersey

I set up an appointment for an express check in, and completed everything online before hand. I got there a bit after my appointment time (notified them ahead of time I was running late and was given the okay to still come). After arriving, I checked in and waited almost 1 hour to be seen, then after that, it was another over 1 hour for processing, etc. I believe their copier was down. The people were pleasant but I didn't expect to spend hours there as I completed everything before hand and it was supposed to be a 15 minute turnaround time upon arrival. read more

This experience was very easy, and honestly almost felt too good to be true. Selling my car on Carmax basically took two hours. One hour to submit the quote and upload all of the paperwork and photos. And then another hour at Carmax, signing some more papers and getting the car inspected. Then, they hand you a check and send you on your merry way. The interior is super clean and modern and I'm sure this location has only been open for a little while. I don't even think that CarMax has been around for too long. In any case, this is a good option if you want to sell a car quickly and conveniently. You do have to drop the car off at CarMax (vs Carvana which I believe will come to you) so just something to be aware of. read more

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I just recently purchased a car from them. I had such high hopes but after the purchase I had inquiries and needed help. THEY SUCK!! I spent so much time being switched from one person to another!! Awful service!! Also if you do purchase a car and they offer you EXPRESS CHECKOUT....that's just lingo for can you give up 3 hours of your life?? I should have gone with Carvana like my last car purchase. CARMAX IS A JOKE!! read more

Great experience!!! In and out in 2 hours with our check in our hand for the car that we sold. Flawless !

If you're looking to sell your car and prefer to pass on a plethora of tire kicking strangers bombarding you with low ball offers, give Carmax a try. The market for used cars varies a lot, month to month, week to week and even day to day. Right now the best offers are coming from them. Process is fairly straightforward. Worth noting is that they don't have flatbed pick up in this area. You'll need to drive the car to them. The price they quoted online was what they paid. I recommend shopping your car to a few sources and going with who gives you the best offer but right now, chances are that offer will come from Carmax. read more

So I love the car, and I appreciated the fellow helping me that day when I was looking, I believe his name was Ashton. He suggested this Honda Pilot, I instantly loved it. The only thing I noticed that I wanted to bring up was this subtle jerking whenever I was gently accelerating. So I brought it up to him in case it was something they needed to check out or some sort of problem. He confidently assured me that there was no problem with it, it may just be that I'm not used to the feel of this car, since my last car was a Ford Explorer. I believe him, mostly because it didn't feel like any car problem I've felt before. Time goes on, it persists, but does not worsen for about 4 months. I eventually am in need of an oil change and I figured this was a good chance for someone to check out that jerking just cause I'm curious about it and it's still happening, in fact it's feeling a little more noticeable now. Wouldn't you know it, it's the transmission... I was shocked because I've dealt with transmissions going bad before and it was never something this subtle and slow developing, it was always a sudden failure of the engine and ability to drive, etc. And sure enough, ironically, it is now fully broken down, waiting to be repaired. But anyway, the shop I'm at tells me this, I call CarMax because I made this appointment through Repair Pal and I'm confused and need answers, the helpful woman, Sydney, on the phone asked if I brought the car in during the 3 month fully covered warranty about the jerking, and I gave her the whole story of how; no I did not, because I was TOLD it wasn't a problem I should be concerned about, and it did not change within those 3 months, and yet now I need a new transmission! She assures me the warranty that's still active will cover almost all of the cost, so at least there's that, but I am so frustrated. I was sold a car that (to someone who probably knows what they're talking about, for example a mechanic or one of CarMax's techs) clearly had transmission issues, and it was not presented, it was not written down anywhere like the fuel pump recall was, no one told me. So either someone lied to me, someone didn't do their job right, or someone doesn't know what they're doing, all of which are concerning. And frankly, I shouldn't even be paying the deductible that I am for this given the whole situation. Needless to say I'm beyond pissed. read more

Joshua from Customer Relations and Cody from the WAYNE CARMAX service department has been the most professional manager I have dealt with at CarMax. Had an issue, followed up, and is working to get it resolved with AUDI. i would definitely recommend this location over Any other. Purchased my car at Edison, Nj- horrible experience. read more

Attentive, patient, made selling my car easy. They understood my circumstances and walked me through the process. They also looked over every place in my car and found things I would have never remembered. The free Lyft home was an extra plus! read more

They do not honor appointments. They make it sound like you can do everything online and then make an appointment for fast service. Not true!! When I arrived at my appointment time, was I informed of a 30 min wait. Then it will take 30 min for "express checkout". Not good service! read more

Arrived at 2:50pm and still waiting 4:50pm, really enjoy to spend my time just to waiting for someone who we can talk to

Trading in my car. Was really easy. Got a quote at my appointment time. Came back next day to sell it. Only snag was getting through to GM to find the payoff. But customer service was really great. Highly recommend if your going to sell your vehicle. read more

Was in the market for a spare car for long trips. Found one that had the options I liked in the color I liked for a reasonable price (the closest Lexus dealerships didn't have the option package I wanted or they were several thousand higher for the same milage- even my usual Lexus of Englewood). Paid to have it shipped to Carmax Wayne. Showed up and the sales person was fairly nice. The bank I used (been a customer for 30 years) sent checks, paperwork, and instructions that were abundantly clear about which parties needed to sign what. The sales person needed to grab his manager (the taller woman who was working on July 16th 2024 at 6:30 PM) and have her come over. Ever seen someone completely miserable who shows up with a fake smile plastered on their face ? Yeah that. I felt bad - figured she was having a rough day and it was late so I tried to be helpful and explain what the financing bank was asking for (in writing). She interrupted multiple times which - fine, whatever- but she was also so rude, ad hominem, and blatantly condescending that I'm shocked she's allowed to face other human beings. She went out of her way to insult my knowledge / competence (of course I triple confirmed with the bank and, as expected, she was entirely in the wrong) so any sympathy I had for her vanished. The car had also "passed a 125 point inspection" but: the windshield had been replaced by an OEE cheap windshield so the HUD was fuzzy, the tires were thumping like mad above 50mph, and the brakes were...not new. When I pointed all of this out Carmax agreed to fix it so that's fine. Took a few weeks and pickup was relatively smooth. The salesperson also made sure all the paperwork was packaged appropriately and I had no issues registering and titling the vehicle in NY. I wish their managers had enough basic common sense to research and think before very confidently stating something laughably incorrect. Hopefully they do something about the silly little egos - overall not the worst car buying experience I've ever had but not the best. Tip- if you're buying a car get MaxCare even if it's just for a year or two. Like most dealerships they're going to put the bare minimum needed to sell into a car so that few thousand extra dollars gives you some peace of mind and you can have the work done properly at a dealer or trusted independent. read more

Went to Carmax in Wayne to selly sons old car and was pleasantly surprised with the results. I've gone to places like this before where they lure you in with a bid and then low-ball you on site. Glad to say not here. We met with Rahmon and he was amazing. He knew his business, was clear and thorough and and explained everything in detail. We walked out with a check for what they bid online. I would highly recommend Rahmon and CarMax Wayne. read more

Fantastic, easy experience. After receiving garbage low ball offers on my SUV elsewhere I decided to check out Carmax and their offer was by far the best. I made sure to have everything ready for when I went in and sold the vehicle in order to expedite the process. It couldn't have gone smoother, was in and out within the hour and they paid off the remainder of my loan in a timely fashion. Plus they got me a free Lyft ride back home. read more

Great experience with no issues. Quoted a price and that's what I walked out with. One of the easiest car transactions I've ever had! Highly recommend! Touchdown! read more

I'm at carmax I received a written evaluation on my car I love this place .very up front and out the door with your check

I bought a 2020 Jeep Cherokee from Carmax Wayne, NJ. The sales staff was very nice and knowledgeable. Unfortunately, when I looked the car over, it had a chip in the windshield on the driver's side, in the sweep of the wiper. I had to make an appointment to have someone look at it. I'm not sure why this required an appointment because it would only take a minute, but I scheduled it. They said it had been filled and that was protocol for a chip. I asked what would happen if it cracked, but they had no guarantee and would not replace the windshield. This was upsetting because a new windshield is over $1000 if it cracks more. I have 10 days to return the Jeep, and I am searching for a replacement now. read more

Used Wayne carmax twice to sell my cars. Fast, convenient and reliable service from getting an offer to getting a check read more

This guy is a con. He don't know how to fix cars and advertising on fb that he does. He messed up my car even more. Save your money and find a professional. The paint made bubble. The car is still dented read more

CarMax - Car Buyers Near Me - Wayne, New Jersey

It was time to sell my Suburban. Kids are grown and driving so I don't have a need for it anymore. Decided to take it to CarMax to sell it. We dealt with Matthew. He was very nice. He explained everything he was doing and everything I was signing. I got a fair price and it was painless. A big thank you to Matthew for making my experience a positive one! read more

Literally the nicest car dealers I've ever spoken to! Selling my car to them didn't work out but still 5 stars for their service and kindness. read more

I wish I could put zero stars. They sold me a roach infested car with buttons that did not work. I couldn't even open the gas door to put gas in it. Customer service was horrible. I had to request to speak to a supervisor since one never came out to talk to me after learning about the situation. They cashed my check the day after finding out about my issues with the car. The process of getting my money returned was excruciating. I had to place multiple calls to the business office to work through a lot of misinformation. They told me it would be returned by a certain date, which didn't happen until the end of the following week. They had the nerve to suggest I finance with them for a new vehicle while waiting for my money to get returned. I am beyond disgusted with the company. read more

I would like to thank Anthony V., Customer Service Specialist at Wayne, NJ CarMax, for his excellent service. I was very nervous about selling my car, but he made the entire experience great. He was knowledgeable, friendly, handled all necessary paperwork etc seamlessly. Anthony was even kind enough to order my ride from the Uber App on my phone, as I was unsure how to proceed with this. Thank you again to Anthony for making every thing go well for me. He is an asset at CarMax. read more

I went to pick up the car I ordered and two of the four tires had significant damage. Manager said nothing she could do about it, needed a service tech to come in, and none were available. My problem. No apology or attempt to correct the situation. I then found the same car, in a newer year and higher end model for less money at a dealership. So, CarMax was over priced with bad service----really not what I expected. Would not use them again. Really bad experience. read more

If I could give this no stars I would. I purchased a car through this Wayne, NJ location on 10/28/2023. I had it shipped from Florida to Wayne. Later that night, I discovered that the car was infested with roaches. I immediately reached out to customer service but being that it was the weekend I did not receive any type of answer. I did call Monday morning & advised Carmax of the issue. I later was told that the check was cashed on Tuesday(the day AFTER they knew about the issue). Car Max of Wayne had me bring in the car on Thursday which I sat there all day. They treated the car but to no avail, it was still infested. I originally planned on getting a different car being that this car I purchased was beyond repair. On top of the car being infested with roaches, a lot of other buttons in the car didn't work down to the gas cap. I would have to pry it open in order to get gas. None of this was mentioned once I was buying the car at all. All of these issues I found on my own. I was never notified that the return process was not started until I called to check on my return. I was told that they needed the car back despite being told that we could keep the car until the new one came in. I was told that they didn't have rentals nor was going to supply me with a rental. I officially brought the car back on Saturday (11/04/2023). I have not received my refund for this defective & roach infested car to date. I have no idea how a company can be ran this way. Car Max is literally holding me up from getting a new car & daily collecting interest on my auto loan. I'm getting the run-around when all I want is my money back from being sold a horrible, defective, roach-infested car. I didn't even have the car a week and this "return" is taking longer than that. Do not buy from them, they do not check their cars whatsoever. read more

Frank and Anthony A. were incredible. I had to assist my father in law, who is disabled, with the purchase of his truck and we didn't have too much time - Frank was a pleasure and Anthony A. assisted in the process to move things along. My father signed the papers in the car. Thank you again, Frank and Anthony, for making a precarious situation as user-friendly as possible. read more

Just sold my car there and had a very pleasant experience. Got an online quote(better than all the other companies) and that is exactly what they honored when I got there. I had Pedro Q as my specialist and he made the experience as quick and easy as possible(spent about an hour there). He was also training a new specialist during my appointment(I forgot his name, but he was also lovely), and it was still as enjoyable as an experience can be when at a car dealership. I left with my check in hand and as long as it clears when they receive my title, I will definitely be recommending CarMax to everyone. read more