Looks like 2 years since I've been here. I typically get my car serviced at an independent garage for better value & service. I received a barrage of emails with service coupons, and a $39.95 oil & filter change was a deal! Watch for coupons, otherwise service is pricey. read more

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I started coming to parkway Toyota when moving to NJ and they have always treated me fairly and honestly. I appreciate how the greet you, you speak directly with a service consultant and they have never been pushy with getting services I don't want nor have I ever felt scammed. Thank you parkway! read more

Service was good They were quick but recognize they try to up sell you on additional service items No pressure but feels a bit over the top Staff is professional and wait area was clean read more

Horrible service I was waiting for more than 2 1/2 hours for a simple oil changed ! I suspect since it is within my 2 years / 25k miles they left my car for last. as I saw people coming waiting for an hour or less and been called!! horrible service !! read more

My sales person Jefferson spent at least 6 hours with me-answering my questions, figuring out numbers, letting me test drive 2 different cars in the rain I recommend asking for Jefferson by name if you go there to buy a car. Bob the sales manager is also very nice and can spend time with you if you need to negotiate your purchase price. I had a good experience and I recommend Jefferson highly. read more

This has been a truly terrible experience. I am a very longtime customer. I purchased a new car from this dealership in 2005, and I returned to purchase another new car recently. I put a $2,000 deposit on a car that I was told would be arriving at an indefinite date because "they do not know" when cars arrive. I needed a car immediately and I CLEARLY communicated that. I actually would have happily purchased one and driven it home that day, and I expressed that clearly as well. No worries though, I told them that I would imminently be traveling for awhile and would put the deposit down on a specific vehicle that was coming in, and then pick up the new car upon returning. I was definitely told that this was perfectly fine. While I was abroad, I received a call that the car that I had put a deposit on had arrived much earlier than expected. I received an email from the dealership that requested that I: "let them know when I came back from vacation to pick up the car." I even called to confirm this communication and was told that everything was fine. So I have that agreement in writing. Upon returning, I called to pick up the car and found out that they had sold it. (Twice.... they took my deposit and then sold the car I put a deposit on to someone else). The only offer was to tell me that "another car was coming in 3 weeks to 4 weeks" This travel time is not for a finished car in transit, it is a time frame for car in production, one that was clearly not even ordered in advance. They never even bothered to try to make sure that another car was immediately available for me upon my return. Of course I can get the refund back, - I put it on a credit card. If there were to be any issue I would just dispute the charge, but they have really left me in a terrible position because I need a reliable car immediately. THE WORST PART OF THIS EXPERIENCE, AND THE REASON THAT I AM WRITING THIS REVIEW, IS THAT THE MANAGER TOLD ME THAT IT WAS STANDARD PROTOCOL TO TAKE A DEPOSIT FROM ONE PERSON AND SELL THE CAR TO SOMEONE ELSE...... So there you have it, they do not respect deposits. He came up with a new story (that completely contradicted the conversation I had when I purchased the car, as well as the written email that I received), in which customers are supposed to pick up a new car within 24 hours, or....they go ahead and sell the car to someone else..... I THINK THAT IT IS IMPORTANT THAT POTENTIAL CUSTOMERS UNDERSTAND THAT THIS CLEARLY DEFEATS THE ENTIRE PURPOSE OF A DEPOSIT. I communicated clearly throughout the whole process, and I honored my end of the agreement. I definitely have written communication from them in agreement with me that states such, and yet.....here we are...in a world where a business can blatantly assume that they have the right to demand a deposit, and yet not respect the purpose of that deposit on the customers behalf. Lastly, for the ladies out there, I should have followed my initial instinct about this dealership, because the guys that were there when I came in ready to buy a car did not even bother to make any attempt to sell a car. It was like being invisible. It was clear to me that they focused on male customers, and the sales staff is almost completely male - and I guess they must get paid whether they work or not. read more

Came here to get my company vehicle serviced under the Wheels MAP program (its a essentially a program that covers maintenance on your company car at designated locations). It's my first time working with the program so I called the Toyota customer service and they confirmed that yes they could help me out. I arrived and was helped by Victor who serviced my vehicle. He was professional, took note of my concerns, told me they'd run a diagnostic and follow up. I cannot speak towards purchasing a vehicle here or negotiating deals from the other negative reviews but I can say they run a tight ship in the service department. Victor did an excellent job keeping me in the loop on the status of my service by walking over to give me updates while I waited in the nearby waiting area. He even texted to me to keep me informed too. Little touches to maintain open communication are what make the customer service experience enjoyable for me, and Victor delivered! When all was said and done, I had a clear understanding of what work was needed and what I could hold off on. I'll gladly come back to this location to have more work done on my car. Bonuses: Waiting room is large to accommodate 15+ people with social distancing. Restrooms are clean. The space is air conditioned. read more

Parkway Toyota - Car Dealers Near Me - Englewood Cliffs, New Jersey

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I will NEVER recommend this toyota showroom nor NEVER will go back again. We went to see vehicle to buy. The guy named start with CON... came and greeted. We were asking about RAV4 2023z He said he didn't have it . So we requested to see Highlander. He didn't explain anything nor approach us for asking do you have any question. We asked him to see RAV 4 used. He came with us and unlock the car. While we were looking around the vehicle, he approached us and gave his card to call if we have any questions and left. We were like what did he do to us ? We also left from parkway toyota because we couldn't bear his attitude. Toyota service is getting worse now. We decided that we will never go back.. read more

I was contacted by this dealership after originally inquiring about a specific vehicle on the Toyota website. Matt in the BDC department at the dealership assured me that they had the model in stock and I would be able to test drive it. As a result, I scheduled a test drive despite noticing that nothing showed up in their online inventory. Sure enough, when I arrived and was shuffled off to a salesperson there was no vehicle available. Clearly I was mislead and didn't even get an apology for wasting my time. I'm still interested in purchasing the vehicle but a dealer that doesn't respect their potential customers should be avoided. read more

Avoid this dealership. Very unprofessional. Unfortunately we couldn't agree to terms at the last second and things got very unprofessional. The sales manager blamed me for asking them to take my lease car instead of returning it to Toyota financial services in which they will charge me fees. Said I already got a good deal so I shouldn't ask for more. Fine we couldn't agree, I will take my business elsewhere but let's continue to be professional. They took off my plates but didn't even put it back on correctly. Took my credit payment but didn't refund it timely. Had to follow up for a week. I went to Toyota Hackensack and got a better deal and less drama. 410 with no money down for a highlander. read more

Went in for Service for my Highlander, Mark Simpson, the Service tech, gave me the run down on what needed to be serviced. Me being the overly analytical person asked about every detail and option about what and why things needed to be done. I asked to look at the parts that needed replacement, wear and tear were evident. All the necessary tests and results were shown to me. I even did my research. *(In the past, I've dealt with irresponsible auto Service, so am always very skeptical, especially for a vehicle that transports my family). I could say the staff: Mark Simpson, Peter, David, and Victor are honest and patient. They always answer your inquiries and double check with the technicians if they do not know. Anyway, took a 600 mile trip the following day and the vehicle handled extremely well in the 36 inches of snow that dropped during our travel. If I didn't get the proper maintenance, I would have had a nightmare of a week. read more

First off I never like to bash anyone, but this place makes it nearly impossible. Managers are liars, disrespectful and two-faced. When the situation shows adversity, what do they do? They get all fussy and walk away. Now what type of manager does that? A deal was agreed upon with manager, he then walks away and comes back over and says no deal..wt? That's how you do business? All for the better though. Car buying is never a smooth, seem less transaction, but when you are shelling out $30k + for a car the least they can do is show the tiniest bit of respect and not penny pinch you at every corner. Stay clear of this place, go spend your hard earned money somewhere else where they will treat you like a customer. read more

Awful experience from the start, I was mislead, strung along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of of BS run around I decided to contact Bob, sales manager directly. He discussed pricing, we agreed on pricing and then he handed me off to his sales agent Steven who was very unresponsive and would only respond to me once a day by email and if I was lucky maybe once or twice by text message. Otherwise he ignored my emails and texts and most importantly my requests for the sales offer or purchase agreement which would have allowed us to secure the purchase of the vehicle. Until on the third day, this morning, he finally emails me and to tell me "sorry you weren't fast enough we sold the car to someone else." Telling me that I need to be faster at communicating. When it was his that refused to respond to my email and text messages. What a coincidence that The vehicle was sold out from under us after I challenged a discrepancy In their sales practice. I contacted the attorney general consumer affairs department and verified that this dealership should not be collecting registration fees or other associated document fees for vehicles being registered in Oregon. this dealership does not post sale prices or openly disclose their marketed adjusted value of the vehicle. they are completely outdated by not using the modern online purchase platforms of smart path or similar platforms that streamline and expedite the new vehicle purchase processes. Instead you rely on the salesmen to call, text, or email at their convenience. read more

I only came here for a recall on my Toyota. They fixed the recall issue and upon check out informed me my rear brakes only had a few millimeters left before I needed new ones. I told them I would make note of it, and left. I then contacted my mechanic who owns his own shop about my supposed brake issue. Low and behold, not only were my rear brakes like new, it was obvious the dealership had never removed the tires to check the rear brakes in the first place. This dealership is typical...bunch of crooks...trying to scam you out of your hard earned money. Nowadays, cars are made exceptionally well, especially Toyotas. Therefore, people purchase new cars less often. Hence, dealerships make their money by "fixing" things wrong with your cars. They treat their customers like sheep, herding them from one supposed necessary repair to another. My advice, if you need your car repaired, find a great mechanic by word of mouth...ask a friend, neighbor or relative. Or if you are a DIY, check out "YouTube" and find a DIY repair for your car by YouTubers like "Chris Fix" or "Scotty Kilmer." I've saved lots of money by doing minor repairs myself and it really adds up in the long run. read more

We had an appointment for our Toyota Prius V to change the oil and clean the fuel injectors system. We want to say many thanks to Micheal Kees (Z06) and the service technicians for their sterling service. Will recommend to friends and family. Yours truly, Peter B. serviced on 10/15/20. read more

Had a very unpleasant experience with a parts employee. Ordered shocks after providing my vin. Wrong parts came in. He gave me an issue returning them. Then when I requested the correct parts but learned that the price was 3 times of the original purchase. I told him to hold off, so I can get some more money saved up. When I returned to order the correct parts, I was shamed and doubted in my ability to pay for the new parts, and asked: "it's a yes or no question" was treated very disrespectfully. It's not befitting a brand like Toyota. Extremely disappointed! read more

I was interested in a vehicle that this dealership had in stock and put a deposit on it. Scheduled an appointment and came in to test drive. The positives..... Showroom was beautiful and everything "seemed" pretty well organized. Test drive was good. Interactions with the gentlemen that introduced themselves were fine. Came back from the test drive and told the GM that I liked the car but there was another car that I wanted to look at also. GM says something to the effect of "Oh...when you put a deposit on a vehicle, it means you're going to buy it." I responded that I explained to a woman named Jamilla when I gave the credit card to her that I was test driving another car that same day but I wanted to put a deposit on this particular model because it was one that I was leaning toward and didn't want to make the 90 mile trip and find out that it was sold. GM says "That's not the way it works" or something along those lines. He said you can go look at the other cars, but I have 5 leads that are also interested in buying it. I told him that was fine. It was just an unpleasant experience with the GM and the way they conduct business in that manner was very disappointing. On a side note, I found out that they took my credit card info by phone and never charged me for the deposit. That seemed very sketchy to me. read more

Saw a car on the lot that I liked, gave them a best and final offer which was only $200 away from their asking price and the salesman and manager told me to take a walk. They let me walk out of the door for $200!!!!!!!!!!!! They told me they don't negotiate and would rather have the car sit on their lot than come down $200!!!!! I never heard of anything like that!!!!! So keep that in mind if you're thinking about going to car shop at Parkway Toyota!!! I guess I'll have to take my money to another dealer and possibly to Honda or Subaru. I'm sure they will be happy to have my business. You might want to do the same!!! Beware!!!! read more

Useless staffs, no knowledge of the vehicles they are selling, lack of communication among themselves

I was looking to purchase a new vechicle. I had gone in spoke to a sales associate and was advised that they were surcharging their cars. I called around and found Crystal Toyota was not surcharging. Guess who got my business. read more

We had a terrible experience with Parkway Toyota service Department. Dropped the car (2018 Land Cruiser 50K miles) to change the oil. They had some suggestion to replace a few more things so we decided to replace a serpentine belt (service cost us $360). We picked up the car, drove home (3 min drive). Parked the car turned off the engine. After 10 min we decided to do some errands, hopped back in the car, and the car as dead. There was no power at all! We had to jump the car with our second car and drove back to Toyota (the engine light was now on). Toyota checked the car again and said the battery needed to be replaced---but earlier the battery check showed the battery was fine --- 78% (they did a test and showed us). A new test now showed our battery was at 15%. What happened, that suddenly battery went from 78% to 15%??? They said we need to replace the battery, which cost us $160. I understand battery was 5 years old and would soon need to be replaced. But Toyota had to be responsible for draining the battery. read more

Yong Kim was able to get the RAV4 XLE my wife and I were looking for. While it took 3 visits to the dealership, Yong Kim was patient and thorough in answering all our questions. His kind temperament enabled us to change our mind on the car we wanted. We were even given a better deal with the involvement of the manager. Overall I would recommend Yong on the purchase of your Toyota car. read more

Only good things to say about the service dept. They clearly have studied how to provide excellent service and learned how to succeed. Great communication! read more

I went to this dealership to test drive a used Toyota Corolla. Nelson, my sales representative, was lovely and treated me very well. Unfortunately, when we could not agree on a price, he called his manager over and it went downhill from there. I found the manager's entire tone and desire to speak over me and "mansplain" everything very off-putting. When I tried to negotiate the price, he mansplained that they do not negotiate and no one does anymore. I don't think so. Negotiating when purchasing a car is standard and I refuse to let any manager gaslight me that it is not. Also, they listed the car as "certified" on their website, and then informed me onsite that it was not certified and I had to purchase the certification package. When I explained this was false advertising, the manager said that he saw my point but it was just how it was done. I believe the practice of listing a car as certified at a certain price and then informing the customer when they arrive they will have to pay additional funds for certification is deceptive and I will be filing a complaint about this with the BBB. Of course, I will never consider purchasing a car from Parkway Toyota ever again which is a shame. A week later, I purchased a used Corolla from Automania in Queens. They negotiated with me and we agreed upon a price and I am very happy so I would suggest you go there instead of here. read more

Ask for Steve! I've sold cars in Los Angeles for 5 years and made a phone call to Steve and within 10 minutes, we had a deal for my brother Teddy the following day. I tried another dealer closer to my brothers house at fIrst and they gave me so many run-arounds I thought I was training for a marathon. read more

Parkway Toyota - Here's my brother Teddy is his brand new Toyota Corolla Hybrid. ASK FOR STEVE! - Car Dealers Near Me - Englewood Cliffs, New Jersey

Purchased two cars from here and although our salesmen were nice and I am satisfied with the cars. The service department is awful. I brought my car in and got my $300 beats by dre headphones stolen. The service manager was nasty and uncaring, the place has no integrity or respect. Also every time we got an oil change there the wait time would be 2 hours. For a damn oil change. Unbelievable. I am never returning and will never recommend my friends or family to come here. read more

I have such a bad taste in my mouth of this dealership that i waited to write this post until I had no other actions with them for fear of retaliation of this review. If I could give zero or five negative stars here I would. Having purchased my fourth car, this was the worst dealership experience ever. It started with receiving a higher price quote for a car compared to what was listed on the internet and then be accused of being dishonest by not mentioning i saw the price on the internet (why would that matter). I then received a callback from a different internet sales person to negotiate an offer. After agreeing to a price over the phone I said I would be driving 2.5 hrs from my home in CT to pickup the car on Saturday at 3pm. They said they would have me in and out in within an hr. Fast forward to Saturday at 3pm, I showed up pretty much on time. At approximately 5:00pm I started signing paperwork. I was told I had to wait because contracting was behind because of a huge sale day they were having. While waiting I met with the internet sales person that agreed to my offer. She was friendly and courteous She said I was getting a great deal (this is important note). At 5:00pm when I received the paperwork I saw the price of the vehicle was $4000 more than what I agreed to pay. When I said this is not the right price I asked for the internet sales person, and they told me she wasn't available. All of a sudden she was not available, how coincident. As you might imagine I was furious now having spent two hours at the dealership and now being asked to pay more for the car. After 30 minutes of refusing to sign the contract, the general manager came into the cubicle. Before coming into the cubicle, he was in the cubicle next door where the customer there was also having a very bad experience with the dealership, so much so she was demanding her trade in car back. I had to discuss with him for another 20 minutes before he finally caved and agreed to sell the car at the price I offered. Approximately half an hour later I was done signing documents. It is now about 6pm. Around this time I noticed the internet sales person back in the office, what a coincidence. It is now 6pm but i still can't leave with the car because financing has not yet approved the purchase. I have credit fraud protection, so I have to wait for Toyota Financing Services to call me and verify my purchase. The dealership closes at 7pm so I am getting nervous that the call won't happen in time. While I'm nervous, the dealership employees are not concerned and keep telling me it should all be fine before the dealership closes. At 6:50pm I finally get the call. At 7:00pm the computer system is still showing my status as pending approval. The dealership is now closing up. My sales agent expresses a sorry for inconvenience but they can't give me the keys. I JUST SPENT 4 HOURS AND DO NOT HAVE KEYS IN MY HAND. I tell them that I drove down in a one way rental car that I have to drop off or pay $300 dollars if I drive it back home. They recommend an option to spend the night in a hotel in town to see if the status changes to approval the next morning, even though the dealership is closed on Sunday. I am so livid and upset with the outcome of this that I tell my wife I'm going to stay in town on the off chance they give me the keys the next day. the next day, Sunday, the system still shows me as pending approval at noon. the sales agent tells me he doesn't think status will change until Monday. I call my wife and tell her she will have to drive down with our 2 year old and pick me up. Fast forward to Monday, 9:30am, and I get a call from the dealership telling me my status is now approved. Long story short, I am finally able to pick up the car but when I return home I find an empty bag of beef jerky in the center console. While at the dealership to pick up the car I received no apologies or attempt to remedy the experience. Still to this day, no outreach by them. If you want to hear more, email me at spsuamin@gmail.com. Do not trust google rating. Also misleading they advertise they are Toyota Presidents award winner dealership 20 times, but they do not list the years they won. I checked a few of the recent years manually by googling it and this dealership does not show up. read more

We recently leased a new Toyota RAV4. Our salesperson, Nelson, was able to work out a great deal, with the help of his supervisor, for us! When we met with Jenny Carrillo, Finance Manager, she reviewed our contract with us and was gracious enough to help us resolve an issue we were having. She also explained our different coverage options, like GAP insurance, which we purchased. Thank you to everyone who helped make our leasing experience so easy! See you again in 3 years!! We are loving our new car! read more

Couldn't believe I could buy a car in one day, but it happened! I worked with Mohammad, Jenny and Bob. They were all great. No pressure. No hard sells. I drove away the same day with a car that I love. Inventories are low right now so be patient. If you see a model you like, consider buying it. The dealership is right by the GWB. I really liked how clean and organized everything was. Very happy with the experience and I would highly recommend this dealership. read more

The only redeeming quality at this dealership and service center is Mr. Paul Dupree. I just called the sales department and was laughed at by their representative for asking for the markup price of a vehicle listed on their site. Don't bother coming here. read more

Extremely rude crew, they do everything to not sell you a car. Sales managers are worse than their salesperson on the floor.

If you love and cherish your Toyota, do NOT let anyone but a certified Toyota body shop handle your car. Jim, the manager here, makes it clear that he works for YOU, not your insurance company. When an idiot hit my brand-new limited edition 4Runner and the local tow company wanted to do the body work, I said NO WAY and called Parkway. Jim arranged to get my car THAT DAY and worked with me to get original Toyota parts for my baby. Sure, it took 2 months given the current pandemic-related delays of parts and labor shortages, but for a fantastic-quality vehicle that I expect to have for at least 10+ years, it was just a blink of time in the big picture. I dealt with Jim (or another fantastic employee, James) nearly every other day who gave me straight-talk updates. In a world of shady auto-body shops, it's great to find a gem with these guys! read more

Parkway Toyota - Car after renovation - Car Dealers Near Me - Englewood Cliffs, New Jersey

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I have made 2 very smart decisions: Purchasing a Toyota, for the first time (Corolla), and purchasing it at Parkway Toyota. I am 100% happy with my experience purchasing, and financing, the Corolla from Parkway. Highly professional staff, organized, honest, transparent, price-competitive, and a low-key, no stress, non-pressure environment. My salesperson Irving Guzman was excellent in helping me find the exact car and he was very professional and efficient in organizing the different pieces to the puzzle, such as insurance, registration, temporary plates, inspection sticker, and even setting me up with the Toyota app and the infotainment system. A few days later, Irving contacted me for permanent plates and they were quickly installed. So easy! The sales managers were also very professional and un-stressful. Definitely not the old stereotype of a car dealership. This dealership operates like a fine watch. Jenny in the finance department was also extremely professional and transparent, and helpful in arranging the best financing plan for me. So, in summary, I'm very impressed with Parkway Toyota and highly recommend them. read more

I was Looking for some parts needed Toyota Sienna. Doing my own dodiligence I had all the part numbers and knew exactly what I needed. I had called a couple different dealerships, looking for them and was quoted me the same amount of $18 +tax including a part that's on backorder for an undisclosed amount of time which is perfectly fine. I placed an order for what they had in stock and they said come back the next day. As they might be busy to grab them on a same day walk in which was fine. So to my supervisor when I went to purchase the available parts today they had total $24 for less parts then what other dealerships quoted me of cost of parts plus tax. Im pretty sure 18$ + tax doesn't add up 24$. Either way will never be coming back here a again. Sad that the parts department is trying to nickel and dime extras out of people. More disappointing is just how shitty customer service is these days. Guess best lesson learned is dont go to this dealership for anything. Go somewhere else. I know i cant be the only one. Sad read more

Went to this dealership this afternoon with my son to get his first car as a Toyota but had a terrible experience. They first asked us if we had an appointment and when we said no, one of the agents asked us to walk to the lot ourselves and figure out what we wanted to buy, click a photo and come back to him to show him the lot no. We felt he was doing us a favor by letting us buy a car. He could have given us an appointment or shown us the decency to walk the lot with us. Anyways after our walk around the lot, he tried to convince us to buy a new or leased car and not the preowned we were looking for. Then walked off when we showed no interest. Then another agent comes up to us and interrogates on why we were there, prompting us to leave. If this dealership is doing so well to treat customers so poorly, good luck to them. I will never ever visit this dealership again. read more

The worst experience ever. Went to the Toyota for a test drive of Sienna, which I plan to get in Nov. The sales person was so arrogant and told me they are not the test drive center as I still need 8 weeks to buy the car... read more

One star even to much for this service.The service department is awful.They damaged my Car ın theır own car wash and they didn't do nothing at all.I have problem with my driver seat went there for fix it get worse than before and they broke the plastic cover behind the seat.One time even they broke my engine cover it takes almost 6 month to replace it.Service consultant Victor Galindez awesome guy and very helpful but the service tech Peter faktor useless He screw my seat I don't know how they make him service tech. I'm gonna go there until they fix my seat even I called the Toyota motor Texas. But I would highly recommend going to another dealership read more

The salesperson, Robert, was extremely helpful and friendly. We found out the hard way that most NJ dealerships don't do test drives on Saturday. We were very upfront that we were not purchasing a car that today He took time to allow us a test drive, explaining all the features to us. Additionally , when we were leaving he provided us the car pamphlets and all financing details. The manager even stopped by to quickly explain the financing details. All these service even knowing we were not going to purchase. I can't speak to the purchase process but if decide to buy the RAV4, I know where I can go. read more

Worked with Kevin Lee to buy a car last year, and lease a car this year. Love the straight shooter approach to make things painless while getting a great price. The management team at Parkway are also great as they want to do what's write while keeping the customers happy. Thanks guys! And the service guys, Big Dave and Paul are the best. These guys will do what they can to help you in and out without trying to rip you off. Thanks guys! read more

Victor Galindez completely superseded my expectations he was amazing and he got everything that I needed done on that day.