I hate to call BS on the car repair suggestions because each shop may be more or less preventative,…read morebut on my third trip in to this shop I was handed a quote for $3000 of repairs. I know every shop handles things differently, but I know this number too well. So, I drove 30 miles to my favorite country car place and was told my brakes had 15-20k miles left on them(I drive about 6k/yr). That's three oil changes, not an "urgent action item". My shop told me one of the "dirty" fluids was clean without anything in it or being burnt. One other fluid needed changed. So my $3000 bill is looking to be $1100 with all that and some other things. This is a great shop for convenience, but I would suggest a second opinion if they give you a fishy report. Again, each shop is different. One might say " you need to fix one so replace all four" or sometimes a wire and some careful fixing can save you a $300 part replacement. But, my $4k car just needs to be well maintained to last me until I'm ready to replace it.

The last two times I needed a tow - once about 3 years ago and then again yesterday- both times in…read morea city setting not in a remote area or anything crazy--and despite being a AAA plus member for decades-- I had to wait over two hours for a tow. And it's pretty frustrating when you are on a busy road blocking traffic and can't get a human on the line for over 15 minutes! Constantly having to yell TOW TOW TOW to the infuriating recording which then texts a link for you to FILL OUT and SUBMIT that doesn't work. The person who provided the tow was great-- I know it was not his fault but AAA is too greedy now. They take your money but don't have sufficient staff to provide service in a timely fashion.

I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I had a very frustrating experience with this insurance company. Communication was extremely poor -…read moremy emails were repeatedly ignored, sometimes for weeks, and getting a response felt nearly impossible. When I finally did hear back, the focus was always on trying to sell me more expensive insurance options rather than addressing my questions. What's most disappointing is that after comparing options myself, I found significantly better premiums simply by applying online through other providers. That makes it hard to understand the value of working with them at all. Overall, the lack of responsiveness and the push toward higher-priced policies made the experience feel unprofessional and not in the customer's best interest. I would recommend that others compare online options first before dealing with this company.

I've been with Erie insurance for more than 20 years. In PA no one could beat their prices or my…read moreagents customer service. No longer the case. If you are looking for an Erie policy I highly recommend looking at other Erie agents in Durham. Though you will save big in Durham using someone other than Erie as they are not competitive locally. I've never had good service from Knox. Three years and they barely will communicate with me. I just got a new car and asked them to help me save a few bucks and go over some options. Instead, I received NO REPLY, and a few days later a bill in the mail for over $1700! I called Geico and Progressive immediately. Geico gave me the exact same coverage and a few small added perks and saved me over $600! Progressive would have saved me even more but they weren't great to talk to on the phone. Then I decided to see what would happen by trying another local Erie agent as I really didn't want to leave my long time insurance company. Geico actually mentioned my loyalty to Erie and gave me an additional $116 discount! Shouldn't Erie be doing that? Herring and Bickers called me back with another Erie quote today, he was incredibly helpful, and friendly. He gave me more customer service today than I've had in three years with Knox. This guy gave me the identical policy, which was easy being an Erie agent, and another agent in the same town beat Knox price with a stick! It was not as good as Geico, but more than $400 bucks less and had Geico not already charged my card, I would have paid him more to be my agent just because he provided excellent customer service and listened to me. I was shocked to learn you could get such different prices from the same company using another agent. He also explained he could save me even a bit more if I lowered what he, Geico, and Progressive thought were some coverages I really didn't need. All things Knox should have tried to help me with. I will miss Erie, but not this agent.

My family has been with State Farm for as long as I can remember, when I moved to NC I needed an…read moreagent, Jeff and his office were the closet to me and unfortunately will be my last State Farm Office. His team is incredibly unhelpful when it comes to doing things. I have had my insurance policy changed, and canceled due to this office not just once but three times. They took Comp and Collision off of my policy without notifying me, and I would never have known because they stopped sending me bills (which was why my policy kept getting canceled). When I asked why I wasn't notified of the change, cancelation, and nonpayment status towards my bill they said "Phone calls are really just a courtesy and not a requirement, we don't have to inform you if your service is going to be canceled due to an unpaid bill." When I asked to speak to Jeff about this situation I was informed that "Jeff doesn't deal with clients, he prefers to let his Associates do the talking, but I'll be glad to inform him of the situation." I was very diligent about my payments and calling to double check when my payments were due, as I said my bills were not making it to me, which they had been informed of as well. Then I received a letter in the mail from the DMV informing me that I was in delinquent status for not having insurance. Of course I thought, how could this be, I've been calling and paying my bills. Unfortunately, I was told an incorrect date and my policy had been canceled due to nonpayment. For the second time I was thrown under the bus by this office. I try to be as polite and understanding as possible, I go in and explain the situation, I ask them to do me a favor and please try to inform me if my payment hasn't been made. Again, I informed them of the mailing situation. I was informed that indeed "I personally called both numbers on the account and left multiple messages." Which I would have gotten on both of the cellphones related to the account. Of course, I didn't actually get these calls or messages as I have their number saved to my phone as Jeff Stephenson's State Farm. Not a missed call nor a message. After sending Jeff an email personally about the situation, with well documented notes I was greeted almost three weeks later with a reply. "I have passed your information off to one of my associates and I definitely hope this doesn't happen again." Well Jeff don't worry, it won't, because as soon as I can I'm getting new insurance through another company. Sorry that your office as soiled State Farm's neighborly name for me and my family.

Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on…read morethe subject of insurance. Great friendly staff, and "like a good neighbor"...always there!