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    Jeff Stephenson - State Farm Insurance Agent

    3.4 (5 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Jeff Stephenson - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    8 years ago

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    14 years ago

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    9 years ago

    Still getting great service from this office. BTW -- you should look at all of EKK's reviews. Nothing but whining!

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    13 years ago

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    10 years ago

    They have always been helpful and friendly in there dealings with me. You can't beat a business that remembers your name!

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    Knox Insurance Agency

    Knox Insurance Agency

    (3 reviews)

    I had a very frustrating experience with this insurance company. Communication was extremely poor -…read moremy emails were repeatedly ignored, sometimes for weeks, and getting a response felt nearly impossible. When I finally did hear back, the focus was always on trying to sell me more expensive insurance options rather than addressing my questions. What's most disappointing is that after comparing options myself, I found significantly better premiums simply by applying online through other providers. That makes it hard to understand the value of working with them at all. Overall, the lack of responsiveness and the push toward higher-priced policies made the experience feel unprofessional and not in the customer's best interest. I would recommend that others compare online options first before dealing with this company.

    I've been with Erie insurance for more than 20 years. In PA no one could beat their prices or my…read moreagents customer service. No longer the case. If you are looking for an Erie policy I highly recommend looking at other Erie agents in Durham. Though you will save big in Durham using someone other than Erie as they are not competitive locally. I've never had good service from Knox. Three years and they barely will communicate with me. I just got a new car and asked them to help me save a few bucks and go over some options. Instead, I received NO REPLY, and a few days later a bill in the mail for over $1700! I called Geico and Progressive immediately. Geico gave me the exact same coverage and a few small added perks and saved me over $600! Progressive would have saved me even more but they weren't great to talk to on the phone. Then I decided to see what would happen by trying another local Erie agent as I really didn't want to leave my long time insurance company. Geico actually mentioned my loyalty to Erie and gave me an additional $116 discount! Shouldn't Erie be doing that? Herring and Bickers called me back with another Erie quote today, he was incredibly helpful, and friendly. He gave me more customer service today than I've had in three years with Knox. This guy gave me the identical policy, which was easy being an Erie agent, and another agent in the same town beat Knox price with a stick! It was not as good as Geico, but more than $400 bucks less and had Geico not already charged my card, I would have paid him more to be my agent just because he provided excellent customer service and listened to me. I was shocked to learn you could get such different prices from the same company using another agent. He also explained he could save me even a bit more if I lowered what he, Geico, and Progressive thought were some coverages I really didn't need. All things Knox should have tried to help me with. I will miss Erie, but not this agent.

    Jeff Stephenson - State Farm Insurance Agent - homeinsurance - Updated August 2026

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