I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I did not buy a policy from her, but she was helpful in giving me a quote. I appreciate her time…read moreand attention. She was pleasant to work with.

From the owner: I enjoy meeting new people and helping transplants to Raleigh, Durham, Apex. Cary, RTP and the…read moresurrounding area get settled here. My team and I team are always ready to help you find the right home, renters, auto, life, or business insurance for your needs. Please call for a free quote.

I had a very frustrating experience with this insurance company. Communication was extremely poor -…read moremy emails were repeatedly ignored, sometimes for weeks, and getting a response felt nearly impossible. When I finally did hear back, the focus was always on trying to sell me more expensive insurance options rather than addressing my questions. What's most disappointing is that after comparing options myself, I found significantly better premiums simply by applying online through other providers. That makes it hard to understand the value of working with them at all. Overall, the lack of responsiveness and the push toward higher-priced policies made the experience feel unprofessional and not in the customer's best interest. I would recommend that others compare online options first before dealing with this company.

I've been with Erie insurance for more than 20 years. In PA no one could beat their prices or my…read moreagents customer service. No longer the case. If you are looking for an Erie policy I highly recommend looking at other Erie agents in Durham. Though you will save big in Durham using someone other than Erie as they are not competitive locally. I've never had good service from Knox. Three years and they barely will communicate with me. I just got a new car and asked them to help me save a few bucks and go over some options. Instead, I received NO REPLY, and a few days later a bill in the mail for over $1700! I called Geico and Progressive immediately. Geico gave me the exact same coverage and a few small added perks and saved me over $600! Progressive would have saved me even more but they weren't great to talk to on the phone. Then I decided to see what would happen by trying another local Erie agent as I really didn't want to leave my long time insurance company. Geico actually mentioned my loyalty to Erie and gave me an additional $116 discount! Shouldn't Erie be doing that? Herring and Bickers called me back with another Erie quote today, he was incredibly helpful, and friendly. He gave me more customer service today than I've had in three years with Knox. This guy gave me the identical policy, which was easy being an Erie agent, and another agent in the same town beat Knox price with a stick! It was not as good as Geico, but more than $400 bucks less and had Geico not already charged my card, I would have paid him more to be my agent just because he provided excellent customer service and listened to me. I was shocked to learn you could get such different prices from the same company using another agent. He also explained he could save me even a bit more if I lowered what he, Geico, and Progressive thought were some coverages I really didn't need. All things Knox should have tried to help me with. I will miss Erie, but not this agent.

I hate to call BS on the car repair suggestions because each shop may be more or less preventative,…read morebut on my third trip in to this shop I was handed a quote for $3000 of repairs. I know every shop handles things differently, but I know this number too well. So, I drove 30 miles to my favorite country car place and was told my brakes had 15-20k miles left on them(I drive about 6k/yr). That's three oil changes, not an "urgent action item". My shop told me one of the "dirty" fluids was clean without anything in it or being burnt. One other fluid needed changed. So my $3000 bill is looking to be $1100 with all that and some other things. This is a great shop for convenience, but I would suggest a second opinion if they give you a fishy report. Again, each shop is different. One might say " you need to fix one so replace all four" or sometimes a wire and some careful fixing can save you a $300 part replacement. But, my $4k car just needs to be well maintained to last me until I'm ready to replace it.

The last two times I needed a tow - once about 3 years ago and then again yesterday- both times in…read morea city setting not in a remote area or anything crazy--and despite being a AAA plus member for decades-- I had to wait over two hours for a tow. And it's pretty frustrating when you are on a busy road blocking traffic and can't get a human on the line for over 15 minutes! Constantly having to yell TOW TOW TOW to the infuriating recording which then texts a link for you to FILL OUT and SUBMIT that doesn't work. The person who provided the tow was great-- I know it was not his fault but AAA is too greedy now. They take your money but don't have sufficient staff to provide service in a timely fashion.