Told to call in for a follow up appointment and no one would answer the phone - kept getting…read moreforwarded to a line and no answer.

Dr Dillon, himself is a great guy, my husband really likes him, which is saying a lot he does not…read morelike any doctors. Staff not so much not so nice. Dr Dillon saw my husband at a time where he much needed to see someone and was seen by him for many yrs. Covid hit then he could not see him my husband was doing great so we just saw regular doctor. After a few years he tried to go back to see him and they would not take a "new" patient. I asked if they would ask Dr Dillon himself and a rude lady called me later and said rudely he is NOT taking new patients you will just have to see another doctor.

The RN that started my IV was great. The staff was very nice & took me back within a few minutes…read more I've met the Dr & liked him. They sedated me alright. I was outta it after the procedure. I've never been released from a procedure/ofc-clinic being that "out of it". Problem began when I called after a week of having really bad pain (I'd had a cervical RFA-nerve burning) Nobody warned me I'd be in that kind of pain! I'd had a lower back RFA elsewhere & didn't have any probs. I called on a Monday. The girl let me know immediately they had 24-48 hrs to call me back, rather rudely & abruptly. Every other practice I've ever gone to, if I had had a procedure @ their ofc w THEIR Dr & called w questions or concerns, they'd call me back ASAP. Most practices want to either reassure you, answer questions or find out if you're having a more serious complication from the procedure, as they may need to intervene. Not here! Forget that. On Weds., I called back again as NO ONE had bothered calling me & I was still in a lot of pain & still having to take pain meds around the clock. The guy informed me there was no record of me ever having called. Well, you can imagine how that affected me. Here I am, in bad pain & nobody would've called me back! And then he had the audacity to say they had 24-48 hrs to call me back! At that, I went off & expressed exactly how I felt. Told them what PISS POOR CARE that was & if that was how they treated their pts., that I (as a new pt) may have to find another clinic for pain Mgmt. I snapped "I've ALREADY WAITED 48 hrs & may be having a complication from the procedure!" They simply DO NOT CARE. Obviously, they're either over-run w pts or are short-staffed or BOTH? Friday came & went & they NEVER EVER called me back! A week came & went & not one person bothered calling me back after I called from being in excruciating pain x a wk. UNBELIEVABLE!

I had several unsuccessful procedures to relieve pain from a herniated disc. I do not have any…read morereason to blame this office for the lack of success. However, since my insurance denied a new/different procedure, this office has not responded to me once in the past 2 1/2 months. I've reached out both by phone and on their patient portal.

I have been going to Women's First for 3-4 years now and I have had nothing but great experiences…read more I usually see Dr. Shannon and she has always been very patient and allowed me to explain all questions and concerns without feeling rushed or judged. Office is clean and I am always able to get in quickly when needed.

Women's First almost killed me…read more I was diagnosed with a life-threatening cornual ectopic pregnancy and told I would lose my pregnancy and need emergency surgery. After receiving that news, I was sent home to wait. As my pain worsened, I went to UofL, only to discover they had little information about my case. I spent 8 hours bleeding and in severe pain before receiving treatment due to the incompetence of Women's First offices and Dr. Margarita Terrassa. Throughout the process, communication was chaotic and poorly coordinated. My husband and I were repeatedly left sitting in waiting areas after learning our pregnancy was not viable, while staff seemed unaware of why we were there. We felt like an annoyance rather than patients experiencing a medical emergency. I had repeatedly disclosed a history of sexual assault in a medical setting, yet received no trauma-informed care and was forced to retell that history multiple times. Most shocking of all, after emergency surgery and pregnancy loss, I received no follow-up call, no check-in, and no effort to schedule post-operative care. It has been 10 days. I called the office to raise concerns, and they have hung up on me three times. Complications happen. A complete lack of coordination, compassion, accountability, and follow-up should not. Women's First is the wrong place to seek care

Dr. Russell May was my Primary Doctor when I was living in Louisville, KY he saved my life from a…read morevery critical condition. He always called me back ASAP knowing my condition could go bad any minute. He referred me to other specialist who were good to me. I have moved to SF, CA for a year now and still have not found a Primary Doctor as good as Dr. May. Most doctors I found after him have no compassion and just focused on earning their fee. If I can stay in KY just to keep Dr. May as my Primary I would.

Are you sure I can't award Dr Kamal ten stars? She certainly deserves far more than five stars! Dr…read moreKamal is the newest Endocrinologist in the U of L Endocrinology and Diabetic Associates practice. My vote was out for maybe five minutes or less until we met her. She is young but don't hold that against her! Dr Palwasha Kamal specializes in Endocrinology and Diabetic Nutritional Care. She is an excellent communicator. While in the waiting room I listened as two older ladies left an appointment in this office. They were conversing about the doctors thoroughness and totally delightful personality. Yep, they must have just seen Dr Kamal because that is exactly our opinion of her also. She spent much more time than I'm accustomed to with providers in this office. She reviewed ALL the lab results from recent tests and previous tests to form an opinion on how well diabetes was being controlled. She made note that one portion of the blood work had not been completed and asked that we stop at the lab before leaving so she could see complete results. She noted that I had a complaint of allergic reaction to my husband's use of insulin and asked us about that. I had since seen an allergist and was able to explain to her my rare reaction (1 in 500,000) to the phenol m- cerosol preservative was causing me major adverse symptoms that ended once my husband changed to another injectable diabetes medicine. Dr Kamal also wanted to try my husband on a constant glucose monitor over his twice daily finger prick tests. When my husband said our insurance doesn't cover that she said they could perform it as a ten day trial on a loaner basis. So at her recommendation we took care of that with this visit and just needed to return the monitor after ten days. What a difference a doctor can make. Dr Kamal is FANTASTIC! She will be my husband's Endocrinologist in the future and recommends seeing him every other appointment with the alternate visit still handled by PA Melanie. We look forward to her future care and recommend her to patients needing to see an Endocrinologist. I still say she deserves ten stars!

Dr. Aimee Paul has been my GYN Dr. for over 20 years . She is very thorough, knowledgeable, and…read morecompassionate. Her office staff is very helpful and courteous as well. Dr. Paul sincerely cares about her patients--I consider her to be family. I highly recommend her.

Dr. Deeley is kind, and spends a lot of time with me. Staff is very nice, as is the ultrasound tech…read moreand the mammogram tech. Very accessible office and ample parking. No complaints with this practice.

Dr. Kim is a great doctor. I've been a patient for several years now, and, sick or well, I get good…read morecare from her an her practice. Setting up an appointment is easy, and typically, I get in to see her in just a day or two. I've had family doctors where I would get well on my own (or thanks too urgent care) before I ever got an appointment. She takes her time with me. With so many doctors, they breeze in, half-listen to you, prescribe something that doesn't work, and scram. She sits and listens, ask questions, and answers your questions fully. It's not unusual to have a ten to fifteen minute conversation with her on an issue. She also reviews your record, looking for any wellness things that need to be looked at, like vaccinations. She is proactive with wellness care. She offers suggestions for diet and exercise changes to make, for example. I made an off-hand complaint about some soreness I was experiencing from a new exercise program, and she took the time to find and photocopy a four-page article showing specific stretches to help with my issue. If you are in the market for a new family doctor, I recommend Dr. Kim highly. She's a real pro.

I was satisfied with my appt, but it certainly wasn't worth the $398 initial visit fee I was…read morecharged and had to pay. So new patients on Medicare, please be aware!! I signed a form agreeing to pay for the charges not covered by Medicare, but had no clue the charge would be $398. Had I been told the extreme cost up front, I would not have made or completed the visit. I will not be going back.

Recently had my first baby and went to Total Woman throughout my whole pregnancy since I was…read moredelivering right at the hospital. Masks always worn. Ladies at the front desk are friendly and so are all the nurses. I usually saw Dr. Evans who is awesome...the drs rotate...Dr. Horlander handled my actual delivery. I've always been able to get appts that were convenient. A few times I was in the waiting room for awhile, other times I've waited 10 minutes.