Dr Wilson is amazing. She is kind, understanding and very knowledgeable. Her staff is truly amazing…read morealso. After being treated at another pain group in St Matthews and being treated extremely poor just like a number it's a breath of fresh air to find a provider who really cares.

Coy is new to the office. I met him today at my appointment. He made a great deal of effort to…read morehelp me fill in my annual update on their lap pad. I had to go to Coy five times for help. He was so polite, gracious, knowledgeable & personable. He also took time to chat with me, even though he was having a very busy day. As I watched him check in other patients, he gave everyone the same excellent attention. He deserves a 100% rating. I also want to give Nurse Practitioner Kim Hollcroft a special thanks. She has cared for me for a long time. She is a total delight! No only is she super smart & highly educated, she is extremely caring & attentive to your needs. I am very grateful to her for her exemplary medical help & making me feel better with her kindness. All gold stars for Kim too! Also many thanks to all of the lab technicians at Metro Pain Assoc. Kathy

Since Dr. Reasor is no longer there, the place has fallen apart. Kim was great at first but now she…read morewill not work with you about your pain. They will not talk to you on the phone . An AI picks up and won't let you through. Every uncooperative, after years of being a 5 star. Now it's not even a 1.

If I could give zero stars I would. My daughter has been seen in this clinic for 5 YEARS. We have…read moreseen the practice sold in part and sold completely a few times during our time there. Today was the last straw. We arrived for our appointment early. We were meeting with a new doctor, reportedly one of the owners (what we were told when we scheduled the appointment). The appointment started off fine, but within a couple minutes it devolved into a yelling match between me and the doctor. Our insurance denied her medication because it requires a prior authorization (PA). We have been told, repeatedly, and directly from the insurance company, that the PA's HAVE to have how long she's been receiving care to get the prescription approved. I brought the denial letter in, and told the doctor the PA was not filled out properly because they have that she is an "initial user". She is not. The doctor insisted I show him where they said she is a "new patient" - I tried to show him the letter we received. He took it, gave it a cursory glance at best, asked what it was and was told it was from the insurance. I tried again to tell him this is the denial letter and it specifically lists why they denied her (none of which actually apply to her). He got even more angry and started yelling back that his people have been doing this for years they know what they're doing. IF THEY KNEW I WOULDN'T BE LEAVING THIS! Don't waste your time. The new owners are insensitive, arrogant, egotistical jokers that believe they know better. Fine - maybe you have a degree - but you need to go back to school, because "initial" does, in fact, mean "new" and/or "starting". Quit treating your patients like they don't have a clue what's going on - I've been playing these games with the insurance company for over 20 years. I know what we need to do to get my daughter taken care of - and it has nothing to do with them. We transferred her file out before leaving and will not be returning. I only hope we can find another doctor soon because she can't make it much longer without pain management care. IF you are considering this agency - RUN. Do NOT use them.

Dr Wilson is amazing and truly cares about you. Her office staff is also great and it's really nice…read moreto finally find a pain specialist who treats you like a person and not a number like other pain specialist's in St Matthews

The RN that started my IV was great. The staff was very nice & took me back within a few minutes…read more I've met the Dr & liked him. They sedated me alright. I was outta it after the procedure. I've never been released from a procedure/ofc-clinic being that "out of it". Problem began when I called after a week of having really bad pain (I'd had a cervical RFA-nerve burning) Nobody warned me I'd be in that kind of pain! I'd had a lower back RFA elsewhere & didn't have any probs. I called on a Monday. The girl let me know immediately they had 24-48 hrs to call me back, rather rudely & abruptly. Every other practice I've ever gone to, if I had had a procedure @ their ofc w THEIR Dr & called w questions or concerns, they'd call me back ASAP. Most practices want to either reassure you, answer questions or find out if you're having a more serious complication from the procedure, as they may need to intervene. Not here! Forget that. On Weds., I called back again as NO ONE had bothered calling me & I was still in a lot of pain & still having to take pain meds around the clock. The guy informed me there was no record of me ever having called. Well, you can imagine how that affected me. Here I am, in bad pain & nobody would've called me back! And then he had the audacity to say they had 24-48 hrs to call me back! At that, I went off & expressed exactly how I felt. Told them what PISS POOR CARE that was & if that was how they treated their pts., that I (as a new pt) may have to find another clinic for pain Mgmt. I snapped "I've ALREADY WAITED 48 hrs & may be having a complication from the procedure!" They simply DO NOT CARE. Obviously, they're either over-run w pts or are short-staffed or BOTH? Friday came & went & they NEVER EVER called me back! A week came & went & not one person bothered calling me back after I called from being in excruciating pain x a wk. UNBELIEVABLE!

Location at 120 Executive Park, Louisville Staff for Dr…read moreJenna Dismore are absolutely rude and unprofessional. I can't believe any physician will agreed with that kind of unprofessional behavior

6 ketamine treatment. A total waste of time and money. During and after treatment there was no…read morechanger; my anxiety and depression has increased since treatment! I realize that other patients have good results (placebo effect). Do your homework and bewar.

This place is more than I could've hoped for. Everyone was more kind, more caring, more patient…read morethan I expected. The environment is a reflection of this, it just has a peaceful, calm feeling. I took my son there for treatment resistant depression. After 2 infusions, he's shown more improvement than I've seen in years. They are very knowledgeable and put all our concerns to rest. I'm extremely grateful that it is here and available to those in need.

be prepared to wait at least 3 hours!!!!! terrible just terrible, the people are nice but that…read moredoesn't make it right, I could have worked all day.

Alex Macias is an amazing and intuitive acupuncturist. They treated me over the past two years…read morehelping me heal after a hip replacement and more recently after long Covid. The breadth of their knowledge and their exceedingly compassionate approach combine to set the stage for healing.

From the owner: At Louisville Family Acupuncture in St. Matthews, we specialize in fertility, pain management, and…read moreautoimmune conditions. Whether you are trying to conceive naturally or with assisted reproductive technologies like IUI or IVF, co-founder Holly Macias—one of only two board-certified fertility acupuncturists in Louisville—brings over 12 years of experience in reproductive health. Co-founder Alex Macias focuses on pain and autoimmune care, with extensive clinical experience treating veterans and complex conditions such as Lyme Disease, Long Covid, Crohn’s Disease, POTS, Rheumatoid Arthritis, HIV, and ME/CFS. Our Louisville acupuncture clinic provides compassionate, evidence-based care, and we accept several insurance plans.

If you value your pain management Don't go here ((very…read morerude)) and uncareing also it took a very long time to be seen I was there over 3.5 hrs