Prices have gone up a little too much in my opinion in recent years yet we still keep returning due to our pets being completely comfortable w/ their groomer Candice Candice gets 4-4 1/2 stars while the establishment receives 3! I wish I could separate the two. We've now been taking both of our dogs (both miniature poodles) to Carm's Dog House consistently for almost 3 to 3 1/2 years now. It's actually the longest we've stayed with a grooming establishment. This review is more about the superb (in house) groomer Candice. She's fantastic, very patient, kind and most importantly willing to listen thoroughly to every detail of requests that you ask of her. She definitely has the personality and patience for this type of work. There have only been a few instances where we've noticed minor things that needed to be adjusted (nails not filed or trimmed enough or some spots of hair needing to be taken in more) to which we ALWAYS received a response; "please come back so we can fix it to make you happy". Most other establishments and/or groomers would give attitude and/or charge extra to fix or correct a minor task (all fixable within 2 min). Candice is exceptional at what she does, very welcoming and personable and we can definitely tell she's a dog lover who portrays all what you'd want in someone caring for your pet. Carm's has raised their prices over the last few years but we decided to stay due to Candice. She's outstanding at her job and only improved over the years at her craft! I only took one star away due to the nails and shampoo request not being fulfilled - I'm certain however there won't be a problem in satisfying this and I'll update review immediately when this is complete. read more

Carm's welcomed my puppy with open arms. The registration process was easy and the first day is free to try it out. They took awesome shots of Rudy's first day and my puppy is so happy and mellow after a long day of play. read more

Absolutely love this place! The staff is so friendly and sweet, they know our pups by name and greet them excitedly every time we bring the. We bring our 2 large dogs there weekly for daycare and have also boarded them there and both experiences have been wonderful. We have gone to other doggie daycare facilities and they reek as soon as you walk in the door but I've never had that at Carm's. We use the grooming services as well and our pups come home smelling great and tuckered out from daycare. read more

We were going to put our pups in doggie daycare there and it smelled so bad when we went in. The were also rude about what dogs they would take etc. We have little non aggressive pups. We walked out. read more

I can't say how much we love Carms doghouse in Cicero! We kennel our two dogs there regularly 3-5 times a year, and the dogs also attend daycare while there. I am telling you my dogs would move in there if they could! They are so excited to go! They take great care and the dogs come home clean and tired from all of the fun! They post pictures daily on Facebook so we get to see their daily adventures. They feed and care for them and clearly the staff enjoy the dogs very much. I've used other kennels and daycares in the past and Carms far exceeds them all!!!!! read more

Boarded my animal here, picked her up 3 days later and she was not doing well. About a week later we had to put her down. 0/10 would not recommend read more

I called Carns doghouse and I went there with my little five month old doggy to look into day The place was extremely filthy. When you walk in the door there was dog here all over the place and this was a Saturday. I went into the air that the dogs would be plain there was poop. All over was poop on the floor. Very disgusting and my little puppies are licking the floor, which looks like they haven't been cleaned in a long long time. I asked her how long how often they clean it and she said oh about every other day that's disgusting I would never bring my dog there, nor would I recommend anybody to bring their dog there Because your dog will get some type of disease, do not ice I repeat do not bring your dog to Car Playhouse in Liverpool New York Morgan plays Liverpool New York The worst I've seen Then I went into the backyard and it was poop. That's been looks like it's been sitting there for months dried up totally disgusting. Looks like the dogs were walking all over the poop. Disgusting nasty nasty nasty Nasty read more

Our dog stayed for 2 nights 2 weeks ago. ( 8/11-81/13/2021) He reeked of urine when we picked him up and was SO stressed out. All his belongings were covered in urine and wet still. He didn't act normal for a day and half after we picked him up. He was doing this thing where he kept rubbing at his eye. Also, the staff isn't the friendliest. Last weekend we went away for a couple nights and brought him SOMEWHERE ELSE, it didn't smell like poop and pee when you walk in the door like Carm's. We received video updates of our dog and he was happy, clean and healthy when we picked him up. I posted this on google and they removed it so I had to post again. Pretty shady honestly. read more

IF YOU LOVE YOUR DOGS DO NOT SEND THEM HERE. My boyfriend worked at the Liverpool location for about 5 months and management abruptly changed about 4 months in, and no one from higher up had any communication with the lower staff about the change. In addition to this, he was recently at work for about 15 mins into his shift when a dog fight broke out and he was attacked as he was protecting one of the dogs. He had to go to urgent care and get stitches. Granted he was only there for 15 mins before the fight broke out, the company quite literally only paid for his 15 mins ($3.26). He was out for a week as he was very bruised up and they only paid him $3.26. It also took the staff on site TWO HOURS to even consider checking on the dogs involved. Many dogs had cuts and one needed stitches, and they sat like that for two hours. There was management on site at the time, and she did nothing to help the dogs. Majority of them were sent home for the day as a result, but not until two hours after the incident. read more

DO NOT TRUST THEM WITH YOUR DOG! I dropped my dog off at the Liverpool location for 10 days (7/21/2023 - 7/30/2023). They only gave her her daily medicine on 5 days, and they didn't give her half of the wet dog food they were supposed to. I went over her feeding and medicine requirements when i dropped her off and i taped written instructions to the container that held her food and medicine. The manager tried to dismiss this as an unfortunate oversight and wouldn't do anything about the situation other than to say she is going to reprimand the employee responsible. As far as I'm concerned she's responsible for not having a system in place to prevent this from ever happening in the first place. If you love your dog find a more reliable place for boarding! read more

I've only had great experiences with Carm's. Check it out before you believe false posts.

Horrible place to take your dog. PLEASE PEOPLE DO NOT GO THERE. i personally know 2 of the workers & the horror stories is unbelievable. my son in laws parents took their dog there 4th of July 2024 & when picked up this afternoon, the dog was covered in crap, lethargic, couldn't stand up or walk. one worker confessed to my daughter that he threw small dogs against walls & abused them. Carm does NOT care who he hires. he does not care of the safety & well being of these animals. in my opinion after all of the reports he should not be in business any longer. today he told the family to NOT take the dog to the vets? hmmmm? why? im sure the vets around here have plenty to say. the Sherrifs office has been called & reports are being made. this is ridiculous & to be honest if you take your dog there & something happens to it, well its your own fault. you're being warned right now. a petition should be signed to shut him down. read more

Unsanitary, too many dogs, ignorant staff which is partially due to hiring so many young people

I have bringing my 3 small fur babies here for a few years. They always seem to be well cared for to the point of being spoiled. They don't smell like urine and I do think the staff pays attention to them. I guess it is hard to know they can't talk I do love seeing the photos they post when they are boarded. No issues with other dogs biting them that I am aware of and I love that they trim their nails for me. Mine all stay in one pen and they do offer a discount for multiple dogs being boarded. I have been very happy with them. read more

This was my first time taking my newly adopted dog to be trimmed. To say the least I did not care for how my dog was clipped. Patches taken out of side legs, uneven on his face and tail. Plus cutting off his beautiful back mane on a wired terrier does not look good! Hoping and praying it grows back in just as beautiful as he was! Will not be taking him to this location with the young girl without proper training. read more

Our Maggie girl got her 1st professional groom today! The staff was very professional and caring. When Maggie arrived for her appointment today she was very nervous from the car ride, the groomer took her and picked her up and our pup snuggled right up to her. I knew at that moment she would be well taken care of. They did a fantastic job grooming her! It was a great 1st experience! read more

Carm's Dog House - Maggie - Pet Groomers Near Me - Cicero, New York

We have been sending our hyper puppy to Carm's in Liverpool for about 3 months now - twice a week. We are largely pleased with the friendly staff, clean facility, and the fact that our dog wants to go there and comes home happy. They are a bit pricey, but not unreasonable. We are taking off one star for two reasons - we think they should have a live video camera feed for viewing dog activity in real time, and we also wish they had more interactive games or activities beyond their outdoor play yard. read more

I have a 15 year old golden and have always tried grooming her myself as she got old this has become a challenge. I called last week received a call back the same day and had the mobile groomer at my house within 2 business days. My old girl looks beautiful!!! Thank you Carms and the amazing groomer!! read more

Wouldn't trust these people. Waaaay to many issues from friends of mine. If you want your pet safe, the. Find somewhere else.

Your mobile grooming is a fricking rip off!!!!! I called and asked for a price, I was quoted $100. Well ....let me tell you what a joke this was... first they called me and told me they could not find the keys (clue #1 not very organized), they call back later and lo and behold they found the keys...wtf Now the groomer arrives, very nice lady I will say that, when she is done she tells me the charge is $130. again WTF???? ( clue #2) So I like an idiot .....I give her my charge card plus a cash tip, now I check my credit balance and they charged me $144.95..... WTF is going on with these people????? I was never given a receipt, all in all I paid $165. for a bath and nail trim ( WOW TOTALLY OUTRAGEOUS) So I call to inguire about this added charge, I am told the groomer can charge whatever she feels like charging (so much for getting a quote) I would highly suggest other options as this company is totally incompetent and prices are highway robbery. Mind you my dog was given a bath and nail trim and anything else would be extra... Seriously, how much more would you like to rip me off???? I WILL BE CONTACTING THE ATTORNEY GENERALS OFFICE AND THE BBB......FELL FREE TO CONTACT ME CARM baileys31@windstream.net read more

Wishing zero stars was a thing.... seriously disappointed in this place. They were trusted to care for a dog and they did not do so at all. In fact we weren't told until pick up that our dog was even injured. Told us that they would take care of the bill because another dog attacked ours and now they keep dodging us and now refusing to pay. Keep that in mind because yes accidents will happen but this is uncalled for and not the care I would want to see for any animal. I am so worried our poor dog sat in the urine soaked cages with an open wound for hours before we came at our normal time to pick up. That's completely ridiculous. Keep your puppies safe and take them and your money elsewhere. read more

Carm's Dog House - Puncture wound from attack that they told me they would pay for without me even asking but are now avoiding me because of. - Pet Groomers Near Me - Cicero, New York

I am struggling with posting this review. We've sent our dogs twice now for the daycare and once for the kennel. All three times the dog have come home literally saturated with urine. Their coats are tacky and Damp with it. We've used other daycares and never had this experience before. On top of this, it is quite expensive to kennel. Even with sharing a room for two dogs, it was 190 dollars for two nights. read more

The prices are getting ridiculous! They had my little one for an hour and charged me $67 without tip! The haircut was so rushed that I had to finish him when I got home. I've never had a dog done in an hour. They told me that because of the covid, their prices when up $10. Also they charged me an extra 3% because I used a credit card. My regular groomer charges me a straight $50 and does a wonderful job but she was booked. I won't be returning. read more

My dog Scarlet stayed for over a week and she loved it. I loved the Facebook photos so I could see her playing with other dogs. The people who work there are so kind and told me how much they enjoyed having Scarlet. She was loved and we will definitely return. read more

Very disappointing experience on 1/31/23. Took my 10 month old goldendoodle in for the "Full grooming", Nails were not cut well, he didn't smell super clean (still had that doggie smell) and the worst thing was the haircut!!! Choppy & spotty all over the body and on his snout they left what I describe as "CHOPS"- tufts of fur like the men in the 1800"s used to wear as part of their beard. He looked ridiculous and I cut them off at home after sending his picture to a few of my dog owner friends. All were appalled. I see reviews of them being "friendly" and "great", but I didn't have that experience. No one introduced themselves by name and it was just pay up and get out upon pickup. Almost $80.00 for this including fees for credit card which wasn't mentioned upon booking. There are bad reviews too that I wish I'd read before going there. I DO NOT recommend Carm's for Grooming & only hit 1 star because I had to . Zero stars from me. Karen D. read more

Great service! Friendly staff. Love seeing the pictures posted on Facebook of my dogs while they are in daycare.

My doggos love carms! Been bringing them there for grooming for years! They always turn out looking great from their grooms and come home happy, feeling good and smelling good read more

My little loves have been there for boarding, grooming, daycare. Carm is truly a caring individual and I couldn't ask for someone better to care for my dogs. My husky is a typical husky and can get depressed if we travel, his staff always makes sure she eats, and suggested we bring a few different things to entice her. Her last few stays she did much better. Love the pictures I get while they are there so I can see they are in good shape, being active and enjoying their time instead of being locked in a cage the whole time i'm gone like some other boarding places. My dogs come home go directly to their crate, fall asleep with the door open snoring they are so pooped from all their playing when they get home. They come home calm and happy. read more

My dog has a disability my dogs has 2 legs , and I was told when I made the appointment that it was fine and that they didn't have a problem with her disability. When I came into for my appointment they told me " there was no appointment " so the clerk in the back room called the manager and said she did not remember talking to me about me grooming my 2 legged dog , which obviously how many 2 legged dogs get groomed ? BEWARE OF DOGS WITH DISABILITIES read more

DO NOT BRING YOUR DOG HERE!!!! I was unable to bring my dog (chihuahua mix) to his regular dog boarding facility so I decided to give Carms Dog House a try. My dog spent 5 days and 4 nights at Carms participating in doggy day care and boarding. When I picked my dog up I noticed he was not only filthy but he was not acting himself. He was very lethargic and tired. I didn't think much of it because I figured he was just tired from playing. That night he would not get off the couch, he slept all night and when I woke up I saw 4 large piles of vomit on the floor with blood mixed in from him. At this point I knew he was sick. I let him relax for a few days to see if he would get better but I then noticed a new symptom arise. He was coughing and dry heaving but nothing would come up. I panicked and brought him to the vet for him to get diagnosed with KENNEL COUGH. My dog has been going to K9 Kamp in east Syracuse for years and has never once had any issue until he was boarded at Carms. I called Carms to see if there was something they could do to compensate me for their terrible service and they abruptly said no and told me that it's my fault because that's a risk I'm willing to take when I bring my dog to a boarding facility. I later found out from a friend that Carms dog house takes on way too many dogs for such a small staff and the dogs are not treated properly. Moral of the story is never bring your dog to this disgusting facility!!!!! read more

I have a 2 year old pit-mix who has come home injured more times than not. From scratches the length of his whole body, puncture wounds THROUGH his ears from other dogs biting, limping around on 3 legs and nobody able to tell me why? I've only ever been notified when he's gotten himself in trouble for being "aggressive"... or from where I'm standing just standing up for himself when he was being bullied and hurt by other dogs. I know dogs will be dogs and they'll play rough from time to time, but the amount of injuries my dog has sustained is absolutely heart breaking and disappointing. Sorry buddy, we need a new daycare we can count on to be safe and fun. read more

Dogs are not well cared for. They fight with each other and calmer and well behaved dogs spend a whole day being antagonized by dogs that should not be socializing with others. Nothing is done about it by management. Do not use their doggy daycare if you care about your animal. read more

Worst groom ever. I brought my 3 dogs, they ACTUALLY groomed 1, but charged me for 2, what a rip off! When I went to pick them up, they handed me his harness, only put the collar on him , which he promptly slipped and took off in the parking lot (as you know, on a very busy road). Very unsafe handling of my boy. read more

This place truly has it all. I went on vacation and brought my dog to Carms DogHouse last week. They had a top of the line daycare facility with grooming, boarding, and a swimming pool!! Yes, even a SWIMMING POOL! I don't even have a swimming pool but my dog gets to swim?! Also, I picked up some dog food for the ride home and his prices were well below what I've found in the area. On top of everything, the owner Carm(en) was a really down to earth guy, no pressure or anything. It's refreshing to see that some people in Cicero know how to run a business. I will absolutely be back next time I am in town. Thanks again Carm and staff! read more

Used their Mobile grooming today for first time. Pam was amazing! Gentile, calm, and my dogs loved her!

Brooke from Carm's Mobile Grooming is an angel!! Our labs are older and don't like to travel anymore! Brooke came today in the doggie bath bus!! I didn't have to lift a finger! Rates are perfectly in line and the mobile grooming is totally affordable. It is well worth the little bit of extra to stress my fur babies a lot less! Princess Squish was also groomed and looks like a true beautiful Princess! If anyone would like a fantastic reference for Brooke at Carm's Mobile Grooming, send me a tell! Brooke is our bath bus angel!! read more