This review is long overdue. This place is a dump with incompetent staff (I'm not referring to doctors which are not a problem here). - the nurse administered a shot to my child (2 year old), scratched the her thigh with needle and spilled at least half of the shot out. What kind of pediatrician office does not know how to work with children when giving them shots? They gave no restraining instructions to my husband and traumatized my child for any further shots. - the waiting area is disgustingly dirty with black mold all over top window nets. Kids toys are very dirty. - when we have urgent issue or illness we are never seen. The office is always booked up. We end up going to urgent care nearby instead. -front desk stuff is incompetent and gives out wrong information on several occasions. This is too bad because I have nothing negative to say about their doctors. read more

Was refer by my OB doc saying the Carol Lee Is a good doc But I don't even want to give them 1 Star 1. I can't say Dr Lee is good or not but I'm 5 years we supposed to see her but the apt always came out with another doc. We only get to see her within 5times in 5 years. 2. Lee always says she's about to retire and don't really wanna stay that much time in the clinic but it's hard to find more doc to stay in the clinic so she has no choice but to come back to the clinic. 3. Docs in this clinic always in the rush , they are nice but not like they are sincerely wanna help you 4. Wait time to see the doc is always more than 1 hour. But there was one time or twice that we were late for 10mins the nurse threatened us that if it happens again. Don't come to their clinic. They won't accept us anymore in a super rudeeeee way ! I mean , what ?? Excuse me ???? 5. I really really really wanna point out that the nurse with short hair that she's been there the longest time. She's the lead of the front desk I believe. She's the one that actually make us wanna truly leave this office. She's super mean always rude. Every single time ! The way how she talk is mean , no matter what question or you wanna make apts with her. She either said : you'd not see I'm busy ? I'm busy , no time to help you with that , you go home we will call you! And there was one time the doc even asked her to print out the paper for us. It only takes 3 secs I can say !! You guess what she responded ? I'm busy this week. No time to do that , I call you next week ! But at the same time she's only chatting with the coworker. ! ! 6. My friend went there, they did the wrong shot to the baby !!!!! And ask the parent bring back the baby do another shot ! Is it ridiculous??? Anyway , waste of time to visit this clinic. Don't come ! read more

I am currently over the age of 20, I've went to this clinic all if not most through my childhood, and it has not been a great experience. The wait time from being checked in to waiting in the actual room takes almost an hour. Doctors always feel in the need to leave after answering a few questions, we are paying for our services so I expected to get all my questions answered. In another case, I have gotten a yeast infection/skin irritation in the vaginal area, Dr. Lee was my doctor for that visit. She prescribed pills and ointment to help with the itching and swelling. It did not work, so I came back and got a different doctor. I brought the medication back and was told that it makes the infection worse... I did not have a good experience here so I would not recommend this physician. read more

I really regret not reading the reviews before having Carol Lee as my child's PCP. Our first and second consult with her went fine, she seemed caring enough. But starting with the third consult, we were given the run around of either rescheduling it or see a different pediatrician, this happened multiple times. And now, that we switch out to a different PCP, her office been trying to get us to paid for claims from almost a year ago, saying things like our insurance didn't this and that. For anyone reading this, didn't make the same mistake we did. read more

True Story. When I was 7 back in 1991 (you do the math), I had HORRIBLE, HORRIBLE stomach pains. I went to Carol Lee at least two or three times. And after both visits to this doctor, I was diagnosed with food poisoning. I think I even took a vaccine shot in the butt. One night, I couldn't take the pain anymore. My parents took me to another clinic (the one on 24th and Irving) to get a second opinion. Once we got there, the doctors there told them that you need to get this kid to the ER...stat! The staff at the clinic even called GH to let them know I was incoming and that I needed immediate attention. It was appendicitis...and it had already been ruptured and its abscess (the pus from the infection) had spread throughout my abdomen. The doctor even said I probably would have only lived one or two extra days if I hadn't seek medical attention. Long story short...I got the surgery RIGHT AWAY and ended up staying at the hospital for 22 days (yes...22 days for appendicitis). I would have had to receive another surgery if the abscess hadn't cleared up. After being put on a liquid diet and IV drip for a week, I was good without the 2nd surgery. With my parents being new immigrants and super-nice (and not knowing the ways of the American health care system at that time), our family didn't end up suing Ms. Carol Lee for malpractice. Though it's sometimes fun to fantasize about how different life would be if my parents had file this million-dollar lawsuit. I'd be rolling in dough and making it rain... ...maybe driving an AMG ...in some Cartier shades ...with a Rolex on my wrist ...dawned in my Prada Suit ...alongside my Champion Pedigree Shiba Inu Then Mom would snap me out of it and scold, "SUI JAI! AT LEAST YOU'RE STILL ALIVE!" read more

I am writing this review because I don't want any other family to go through what we did. We saw the doctor regularly, for every cold, EVERYTHING. So when I saw that my son's stomach was unusually big at 18 months, I asked, but they checked and said it was gas. He had terrible diarrhea, just before 2 years old and they still said it was nothing and that it will pass. At his 24 month old check-up. They did the usual "thorough" check-up and still saw nothing. Well at 25 months old, after seeing the doctor one day and being dismissed as nothing again. I demanded that he be seen again, this time, they saw there was something. He had STAGE 4 LIVER CANCER; it had spread to his lungs and stomach. Can you imagine how horrified I was to learn he had cancer, it was almost 5 inches wide, 2/3 of his liver was filled with cancer cells. And to think that just a month ago that the doctors in this clinic, had performed a thorough check-up on my son and did not see or feel that there was a mass bigger than a mango in my son's stomach. They did come to see him right after he was admitted. But nothing after that, they never called to check -up on him while he was in treatment. They never cared enough to ask the oncology doctors how their patient was doing or when we would be in treatment again so they could come see us again. We were in treatment for 10 months and not once did think about my baby. They almost took my son away from me because of their incompetence. Their behavior showed they didn't ever care. Is that the kind of doctor you want? It's not what I want and of course we are no longer going to them. We switched doctors after 4 months in treatment. I hope that sharing my story helps you make an informed decision. read more

I just wanted to add that I really like Dr. Benjamin Wan way, way more than I liked Dr. Lee. He'll talk to my son in a relaxed way that encourages a response, and he's a young guy with a friendly attitude. My son still freaks out, but only when the doctor looks in his ears and mouth and gives him a shot. Before, he used to just freak out in general. UPDATE: Dr. Wan opened his own practice in the medical building at Stonestown, so he's no longer with Carol K. Lee's group. read more

both of my sons have grown up here under dr. lee's care. they're healthy and have been well cared for. the office has just under gone a remodel. after nearly 18 years, it was long overdue. all doctors and staff here have been pleasant to work with. sure i am a fan! read more

The doctors here get right to the point. I've never had to wait here long, and I'm a little sad I'm too old now to be able to have Carol Lee as my go to gal Re: illnesses. My mother has never really been helpful with filling out forms or taking care of my health in general, so I REALLY appreciate how helpful everyone that works here is when I'm on my own. From the times I had to fill out physical forms to participate in middle school sports, or get a hold of antibiotics when I could barely walk out of the house... to the required meningitis shots and health records for college before I moved away, Dr. Carol Lee and her colleagues have been there and made being an independent minor that much easier. Plus points for the pharmacy right downstairs, everything about this place is convenient. read more

MD office starts with reception and they are not quite professional, they not willing to do little extra to get things done, I think they are inside their tunnel , if you want my money and willing to help my twins you can make extra call and go ahead, not corner me with some missing information. MD are OK, these days PCP don't decide too much, everything goes to specialist so it's OK. Best T read more

I've been bringing my daughter to see Dr Carol Lee since she was born last February, and yes, at first I was surprised there's no elevator, but I like how the wait areas and the exam rooms are clean, and that they separate the waiting room for the sick kids and those there for regular check ups. I can understand it's not always possible to make a same day appointment to see Dr Lee, and so far the other doctors at the office seem professional and courteous. As a first time parent living in this day and age, I would certainly take extra steps and research online about any symptoms and conditions my daughter has rather than just relying on one doctor's diagnoses, especially if I feel there are doubts. Thank God my daughter is growing up healthy so far. i do come in with a list of questions ready to ask Dr Lee, and am satisfied with the time she takes to answer each and everyone of them. The staff has also been nice so far - yes, two times I have gone and the station at the check up side did not have someone there, but just go to the other side and someone will come over right away. Maybe they will improve on this by installing a camera over there? Overall I like bringing my daughter here for her check ups. Keep up the good work! read more

Dr. Lee is not passionate about what she does. When my child was 1 year old (she is now 11) and started on soy milk because of cow milk allergy, she had loose bowel movements after each meal up to 5-6 times a day. She did not gain any weight for 6 months. We went to see Dr. Lee multiple times for the same problem but she kept reassuring us that it was normal for some kids and dismissed the problem. We finally switched pediatrician and the first thing the pediatrician did was to switch my child to a special toddler formula. The frequent loose bowel movement was resolved. If a doctor tells you that it is okay that your one year old have 5-6 BM every day and not gaining weight at all for 6 months, turn and run away as fast as you can! That tells you how much she truly cares about the children. I should have run sooner. read more

I've been going to Carol Lee since I was a kid. I feel like she doesn't know what she is doing. For every visit I've had, the wait is always 45+ minutes for a five minute conversation. Also, Dr. Lee is always in such a hurry to leave that I barely get to ask all my questions I had before she was out the door. I'm a seventeen year old and I recently went to the doctors because I had pain in my ear. After hearing my problem, Dr. Lee told me since I was a teenager, it's unlikely that I would have an ear infection and prescribed me ear drops for pain. After a couple months, the pain came back so I again went back and talked to Dr. Lee. She told me again that I did not have an infection and should continue with the drops. On my third visit, I was seen by a different doctor who told me that I did have an infection and that Dr. Lee had put it in my records that it was an infection. Yet Dr. Lee told me that there was nothing wrong. Also, the drops she prescribed me were not for pain but to treat the infection I didn't know I had. I would not recommend going here. read more

I was a patient of Dr. Carol Lee as a child. I am writing this review as a patient of Dr. Carol Lee. I would not recommend Dr. Lee as a doctor. I was really scared of shots as a child. Dr. Lee had a very cold beside manner. Dr. Lee would force a nurse or my mom to hold my arm and give me the shot - literally trap me in a corner and give me the option of holding still or forcing me to get the shot. She never smiled at me or said encouraging words - all I remember is her scary, stoic, permanently frowning face when I was scared. Even now, as I call in for my immunization records for my job, I am reminded of those appointments and have a very negative response to this pediatrician. read more

I'm sorry that I gave this office one too many chances. I came here as a recommendation from my Ob and also was my niece's doctor years ago. We did an interview while I was pregnant and felt it was a good enough office when our baby was to arrive. We came to find that we were very wrong!! I admit the visits at the hospital when my baby was first born were fine and it was probably because it didn't require us having to wait to be seen. Every single appointment at the office we've had to wait a minimum of an hour to be seen by a doctor. It's already hard enough when you have a newborn. There was one assistant at the wellness front desk whom we liked but she unfortunately left. She was the only one who was great with my baby and communicated to us. One of the other girls on the staff gave my baby a shot and my baby bled from it. She didn't say a word to me - the girl up and left after putting a bandage on. I had to talk to someone else about my concerns - of course as a first time Mom I had plenty concern. Then like one other reviewer, my baby was scheduled to see Dr. Li and they told us one day before the appointment that we have to reschedule because she is no longer there. I asked how long was she gone and they said a few months. A few months??!! And they didn't even bother to give a courtesy call to her patients?! Common sense would tell you that patients scheduled with a doctor that has left would have to reschedule and it would have been nice to get advance notice. They wanted me to wait a minimum of 2 weeks to schedule another appointment. Um, no, that is completely unacceptable! The very last visit we had made me want to leave this office even more. I was scheduled to see a certain doctor but ended up with the newest doctor. We gave her a chance but also had no choice because we were already there waiting for over an hour. We felt that this doctor was not professional at all - I honestly felt like I was talking to an older relative. There were plenty other reasons we decided to leave based on the advice we received from the doctors in this office. Avoid this office unless you like to wait a long time, be inconvenienced, not communicated to, and receive horrible customer service. read more

Now that I have switched my child's doctor, I just want to vent my frustration about this office. I used to be just slightly disappointed with how Carol Lee runs her office, but like some other reviewers mentioned, I only stayed at this office because of the other pediatricians. Back in January, I had to request my child's medial records to be transferred to Dr. Wan's office. Two months later, not only were the records not transferred over, but I was told that I had to call into Carol Lee's office to confirm that I wanted to transfer my child out of their office. Furthermore, the new office manager, Alice, started questioning me about why I wanted to transfer and urged me to stay. She also mentioned that transferring medical records would require me to pay a fee that ranged from 25 cents per page in addition to a $25 clerical fee for the whole chart. I was so frustrated that I wanted to complain to Carol Lee and requested for her call me. However, she never returned my call. I am in the process of filing a complaint to the insurance company about this as I don't think this is legal since this might affect patient's transition of care. So, in short, if you are still a patient there, things are tolerable, but once you transfer out, their attitude towards you is completely different. Their main objective is money, and then the rest is still about money. By the way, I just want to ask if any of you know who this Craig F. is? It appears that this person has responded to several of these reviews, but for the life of me, I have never seen this person at this office before. Although I have been bringing my child to this office for a number of years, I don't remember any physician nor staff with such name. His response to these reviews seem very cold, blackhearted and defensive. Ironic, huh? read more

I really like dr.wan. He is kind and takes the time to listen. When i have an emergency they always can squeeze me in. When my son isn't well i cannot wait the next day to see someone or go to an emergency room and wait for hours.. My son isn't afraid to see him. The next day he said he wanted to see dr. Wan again! read more

Update: After my review 18 months ago I've needed to get my records transferred to a new office and Dr. Lee's office has been a true pain the butt about it. They insisted on filing one record release form with all three of my kids' names on it. Then they were not transferred records from one kid, then only medical history, not vaccine history. Then I called again and they claimed not to have the release form for my other two kids. Then I call, they promise to fax over records, then they don't. They even told me I wasn't a priority since I'm not a current patient. I offered to come in person but they said not to. I finally had to just ask our new office to harass them until they got my kids' records. I'm sorry I ever got involved with this office. read more

so im basically about 16, and 5'7 ! when i walk in here... all i seem to see is a room full of toys and a bunch of younger kids and babies playing around and SICK. when they look up at me you can see in their eyes "mommy..its a giant baby, whats she doing here?" its REALLY embarassing. but its a pediactrics office...so im stuck till im 18. haha. the wait is LONG and all they ever told me was.. its time for your shot, or.. take tylenol, your prescriptions already downstairs. i mean... i wait an hour for you to tell me that i need tylenol !? WELLL I ALREADY KNOW IM SICK&I COULD OF BOUGHT THAT AT SAFEWAY ! carol lee answers my questions and remembers me well..because i seem to have alot of things wrong with me? well not really, but she remembered me as SMALL.. thats how everyone remembers me... so i guess thats okay. but=[ please dont tell me to just get tylenol for an hour or twos wait... read more

Came for Dr.Lee but was met by a different doctor named Dr.Chein. No matter. My mother comes with me because she's a doting parent and for some reason the doctor acts annoyed about her presence. Asked my mother to step out. After a conversation or two, it's clear that she's being very condescending towards me, but I still smile. At the end of the session I asked her if it was weird that both my knees never failed to crack every time I crouch down. She looks up at me, gives me a smile that says "are you kidding me," and says sarcastically, "yeah...my ankles crack every time I crouch too." I'm a patient with a legitimate concern because I'm still young but my joints have always been somewhat weaker. She failed to take my concerns seriously and even looked down on me because I asked a "stupid" question. What even?? read more

I'm not sure how I am supposed to rate my experience here but here is how it goes. I'm currently 18, going on 19 in a week and I've been a patient here since about 6-8 years ago... Every time I go in, there's always something wrong. "Oh Dr. Lee isn't able to see you, we'll give you another doctor", the waits are the worst.... I usually have to wait an hour to 1.5 hours before getting a room, and then another 30-45 mins waiting for the doctor. The worst it's ever come to was when I had the Hands Feet and Mouth. I came in to see the doctor (wasn't Dr. Lee, it was Cynthia or something), and she let me go saying it was just an allergic reaction. I could not walk for about 2 weeks, could not hold a pencil. A month later, during recovery, my skin peeled and my nails shed, ALL my nails shed from the beginning to end, it was a horrific experience. I had to self diagnose myself, by Googling, "virus that makes your skin peel and nails shed". Anyways, fast forward to two days ago, I came back for Thanksgiving break with a medical check up scheduled (a year ago) for this Monday, BUT ONLY did the office call me and left me a voicemail, on the Thursday before my appointment, "you're going to have to reschedule or cancel your appointment because Dr. Veronica Li is no longer with us". So on Friday I called the office back and I questioned how long ago was Dr. Li out of the office, and they said "A FEW MONTHS AGO"... Are you serious? How can you not reschedule any of her appointments when it first happened, rather than 1 business day before my appointment. This is truly unacceptable, so I basically told off the person who picked up the phone saying that it is not right for them to do that to me when my schedule was MADE A YEAR AGO. She even had the guts to tell me that "we don't check appointments until a few days before the actual appointment"... ARE YOU SERIOUS? I'm sure other patients that scheduled with Dr. Li the past few months are feeling the same way. Someone bless this office. read more

Dr. Jennifer Lu who works in the same office as Dr. Carol Lee, are both not very caring doctors who lacks listening skills. Carol speaks super fast and talks over you and treats you like you absolutely don't know anything. She wants to put my teenager on a no Carb diet and went on to explain to me about carbohydrates. She kept on telling me how fat my daughter is and that I need to have her loose the weight before ordering anymore tests. Now a days, everyone is talking about Low carb diet. Carol went on and on about what is carbohydrates as if I am an uneducated woman who just came from 3rd world. I have been an RN for 26 years. I probably know a lot more about carbohydrates than Carol and Jennifer. My husband is on a diet and has been working and teaching my teen on the low carb diet, reading labels, numerous examples of counting carbs, and exercising. We carried this practice to our kids. Carol has zero idea about her patient's family dynamics and treats everyone the same which is dumb. Jennifer told me my child's fasting sugar is 126 and I corrected her. The reason why Carol would say 126 is because Jennifer, the young one told her that. I had asked Jennifer a few times and she still say the wrong one. I believed her until I received my daughter's result by fax. After I corrected Carol, she said "oh yes, it's 88 and I don't know why I said 126". Well, Carol, teach your young doctor Jennifer how to read a test result and what each number means. I am so frustrated because I had learned from reading medical articles and having discussions with other health care professionals that a 2 hours fasting glucose tolerance blood test is a more accurate test in diagnosing pre diabetes and diabetes for adolescents. Carol completely shunted me, saying you should do the first step in losing weight and diet and exercise first before we do anymore tests. Carol needs to give parents a little more credit than that. Don't just stand on your coworker's side. This is not a about winning or losing, doctors versus parents. Just because we ask for another type of blood test, doesn't mean we are not working on diet and exercise. Things can happen concurrently. Parents are worried and wish that you can work with us. Don't speak to us like we know nothing. I chose her because my coworker who is also a nurse said carol was good. I guess carol doesn't know I am a nurse too. My coworker said that Carol would write any tests she asked. An MRI for peace sake. That would be more expensive than a blood test, one would think. I will not recommend her as your pediatrician. I hate her so much. My child is 17 now. Hard to switch now. And thank goodness I have all the immunization records of my kids, otherwise good luck with getting records from this office. Run away now! read more

We really like Dr. Lee. She takes the time to educate and explain what she thinks is going on. Well child visits always go smoothly and the one urgent visit we needed to schedule for my oldest was actually very streamlined with a minimal wait. I would recommend her to friends. read more

The only con is the LONG wait, but you can't blame them! Shes the best doctor... very knowledgeable and gives shots quickly so they don't hurt. read more

Terribly run practice!!!!My mom has previously called and told them that it is difficult for me to fit in an appointment and when I finally have time to squeeze in a visit, I'm sitting here for over an hour now and still no doctor. I see this is a reoccurring issue in the reviews below and they have acknowledged it by responding to them. Knowing this, they should do something about it and not have all there patients wasting hours in a waiting room. Plus I'm not even gonna make in time to pick up my prescription downstairs cause they're about to close....Ughhhh annoyed!!! read more

We drive all the way from Sacramento to see Dr. Carol Lee for the past FOUR YEARS!!! The drive is so worth it!!! She is excellent with our daughter and extremely accommodating and patient. Whenever we need anything from the receptionist, it gets done immediately, whether it's filling a prescription, faxing immunization record for school, or getting a call back from the Good Doctor. Getting an appointment the same day is NEVER a problem!!! The wait is not long at all so our daughter doesn't get scared. Dr. Lee is extremely good with giving shots!!! She's so fast that our daughter doesn't have time to feel it or even cry!!! Definitely worth the drive!!!! read more

We've greatly appreciated Dr. Lee's care for our children since relocating to San Francisco in 2004. Thankfully, except for one with asthma and both with the occasional sports related-broken bone, they have been generally healthy. Having read about complaints about the administration of this practice, I wanted to share our positive experience in obtaining records from Dr. Lee's office when our younger son was hospitalized in Santa Barbara. During the several times that my children have sustained orthopedic injuries, Dr. Lee and her colleagues provided speedy referrals for their orthopedic care. Dr. Lee (and her colleagues) have always been professional, competent and caring in dealing with our children. Their office staff do a decent job given the volume demands of the practice. read more

My child went here and I made a same day appointment. I called at 11:45am and had a 2:15pm appt. Didn't think it was a serious problem but wanted to double check. Saw Dr. Chau she didn't like what she saw or heard. Directed me to x-ray, and within the hour got a call from her to tell me to rush to the ER. By the time I got to the ER I had a team of doctors working on my child and getting him ready for surgery. They are always professional, courteous and accomodating. Been going there for over 17 years since my children were born. One of my children has special needs so they have always done what was best for my child..a lifetime of health issues.. They know what they are doing. read more

I was okay with Dr. Carol Lee. When I gave birth to my baby in 2012, she visited my baby at the hospital and I had a pretty good impression of her and I actually like her. I would give Dr. Carol Lee 4 stars and her staff one star for no customer service. Dr. Lee, we switched in 2012 because of your staff then. The receptionist was rude, her tone was mean and she raised her voice on me. I just felt that I don't need to deal with people like that, so I switched. read more

This doctor office is extremely badly managed. We have an appointment on Sat & waited almost an hour. The doctor told us that she was the only doctor working, but why they accepted so many appointments that they could not handle. The reason is simple, they only care about profit at the expense of your precious time. read more

Not recommended. The staff there are really not professional every time we called. The physicians there are not care about kids and we have to remind them the important questions or treatment. We will switch to another PCP. read more

I have the same thought as Rosee. Do not ever come back no matter how convenient the office location is. My son had the first check up with one of the doctors. After giving us wrong information, we had to come back a second time to finish up some remaining stuff, and they had to charge us another visit fee! This after it was the doctor who asked us to come back. When we discussed this with the assistant Donna, she told us that's their policy and we shouldn't be wasting her time discussing a co-pay fee. What great service! Don't visit this office! read more

I see all the reviews... true. long waits even with appointment. another concern, is Dr. Carol Lee ever actually in the office? she's expanded so much that all you see is the new young doctors that she has hired. I remember when we were kids and she was the actual doctor seeing us. just a thought for all the parents searching for a doc for their kids. read more

First of all, Dr. Lee is great, definitely knowledgeable. That is the only reason I am giving it a 2 star rating. Why not more? Well, the wait time is ridiculous. Even if you have an appointment, be ready to wait, and I mean really wait. The reason? The office books appointments 30 minutes for each patient back to back. Could make sense if the patients were adults, but most are babies/toddlers where concerned parents have a lot of questions. Yes, seeing Dr. Lee is almost impossible as she is always busy. Not worth the time to see other doctors at that office as the turn-over rate is high. Walk-ins are NOT welcome so always call ahead to make an appointment. I would give the doctor 4 stars, the way she runs her office 0. Thus, 2 stars. read more

I am so sad from what took place at Dr. Carol Lee's office TODAY -- I want to begin by saying that we have been going to Dr. Carol Lee's office for the past 16 years. Today, two of my son's had their scheduled, yearly preventative physical appointment that we had scheduled a year ago. When we came in for our appointment, we were told that we had an outstanding balance on an invoice for a routine physical -- our third son had back in August of 2015. I explained to the front office staff that we are not responsible for it since our insurance covers preventative yearly physicals at 100%. I told them that I would be happy to call the insurance company. I was then told that my children will not be serviced or seen by a doctor until we pay the outstanding debt. I told them that they should just re-bill the insurance or call them to see what the problem was. I was told that if they re-bill it, they may not get all of the money they are billing for. I explained to them that I do not have my checkbook or enough cash on me to cover the balance (since I was not anticipating any out of pocket expenses). Also, I would not feel comfortable to pay $279 for something that I know is covered by the insurance. I asked them if my kids could please have their yearly physical and that I would call the insurance company after our appointment. I was told we cannot be seen by any doctor or get any services. I asked to speak with Dr. Carol Lee but was told she is on vacation until July 9th. I called the insurance company and they confirmed that our insurance, covers routine physicals at 100% and that the invoice in question was billed as "out of network." I cannot say if it is Dr. Carol Lee's office or the insurance that made the billing mistake but the insurance company will do the research and get back to me within 14 days, (since my other kid's billings were always billed as in-network.) I cannot believe that after 16 years or doing business with us, they would just turn us away and not provide us with the medical care. It is truly a slap in the face and it is so clear that money is the only thing that matters to them. I told them that I will consider taking our business elsewhere if they will not see us today, and it made no difference to them. I told them that I will need a copy of my children's medical files, and they said it would cost $.25 a page, per file and will take three weeks to be sent over to a new doctor. I cannot put into words how I feel. As someone who has been in business most of my life, I would want to hold on to my regular old time clients. We were the easiest clients, always grateful for everything, never arguing or questioning anything, until the bill that we were presented with today. The sad part is that the kids had to see this with their own two eyes. They could not believe that their doctor's office, after 16 years -- would not see them. I had to run home and look for another doctor, who would see them last minute since aside from the physical -- they also need to have physical forms filled out in order to do competitive basketball and the other son needed physical forms filled out for an out of the country camp trip. I called Dr. Carol Lee's office to explain my findings with the insurance company and my frustration --- When I asked to speak with another Dr. in charge since Dr. Carol Lee is out on vacation, I was told the other doctor does not deal with billing questions. When I told them how sad it was and if there was anyone there who cared about how their office is run, I was told that there is no one else to speak with and if I had any other issues... I said no MORE issues -- I will just need to do something I have never done before... go and give a sad review on YELP! read more

My daughter has been a patient of Dr. Carol Lee since she was born, she is now 8. Her office staff has always been very efficient and nice. Whenever I have had to call to speak to her regarding an illness, Dr. Lee has always called back to discuss the matter. If it was necessary for me to bring her in, they would always accommodate to schedule an appointment that same day or next. Dr. Lee has always been thorough in our visits and extremely professional. read more

Dr. Lee is responsible and cares about her patients. She answers all my questions and performs detailed checkup without any rush. She exactly knows what she is doing. I am completely satisfied with her services. read more

I gave one star because of the friendly stuffs, other then that, I am not rating 1 star to this office and the doctor. I chose this MD for my kids due to the good reviews from Yelp, but am very disappointed with this doctor. I faxed the referral letter from an overseas doctor to Dr. Lee back to mid August and been waiting for her respond. I called to the office one week after I faxed since I never received any phone call from this office. The office rep told me the she will forward the message to the doctor. I specially request a call back from Dr. Carol Lee, but the the office rep called and informed that Dr. Lee's out of the office and the other doctor reviewed the referral letter and felt that my son doesn't need the blood test. I asked if how can we prevent if we do not know what he is allergic to?? And I request a call from Dr. Lee again after her resume.. I finally received a return message from Dr. Lee in late August, I called the office again. The office rep informed that she is busy and took my contact info, and said will have Dr. Lee to call back. As of today, 9/8, I didn't get a chance to talk to Dr. Lee... I called the office, and the respond really disappointed me.. I wonder how responsible this office is?? read more

This place is under the name of Dr. Carol K Lee, MD and she is listed as my family doctor for all forms that request this information. I have been getting checkups and recommendations from this place since I was 12, now I am 18. Guess what? I still don't know what Dr. Carol Lee looks like! Awesome. That was forgiven since she is an experienced doctor and has to run around the city to "see" her patients. So I'm left with a few young doctors that probably work full time at the Noriega clinic. Everytime I go to this clinic, I get Dr. Shen, some lady who pretends to show she cares in the brief 5-10 minutes max visits before she runs off to another room to another patient. The waits are often 20+ minutes and for 5 of those 10 minutes that I meet with her are taken up by measuring and weighing me. And of course she will do the standard ear, nose and mouth check, tell you you're a little overweight and take your money. That's just the standard checkup. Just wait until you have a real problem. Her diagnosis aids basically include normal pain killers, anti-itch cream, anti-inflammatory medication that I could easily get over the counter. All I need her for is just to get a stronger dose through her prescription. Basically all I need from her are recommendations to specialists and prescriptions. During puberty, she didn't even give me the standard procedures to check for breast cancer, which most of my friends doctors have done. She never even told me to take vitamins! When you have a gastro-intestinal problem, she goes through a series of questions to see if she could fix it with a prescription and if she couldn't, just refer you to a specialist, which is every single time that I have had a problem. The last time I went to her and needed advice on my menstrual problems, I just decided to skip the crap (ie: series of questions and ear, eye, nose check) and said, "Can you refer me to an OB-GYN, because I can't go to them without your recommendation since I am a minor?" After that it was "sayonara suckers" from them. I was sent outside to the tiny hall where the unfriendly clerks gossiped and pretended to be busy. I waited for a good 30 minutes before they gave me a list of OB-GYNs that I could go to. After I chose one, Dr. Shen finally came out and said "Oh yeah, could you please write her a recommendation to a gynecologist." I was totally swearing in my head after that. I don't know what that person under me is saying about "friendly" people helping you out because you have language barriers. Well for heavens sakes, my parents came to this clinic just because of that sole reason, if it weren't for the language barrier, there are so many more options out there. Yet getting the attention of these clerks who seem like high school girls working part time but are actually adults and work full time is OH SO difficult! They are adults but they sure gossip like high school girls! I have to wait at the window for a good 5 minutes before getting their attention for my appointment. I also agree that even though you've made an appointment, you still have to wait for a long time. The doctors are so busy taking your money that they seldom stay for more than 15 minutes. Another time I had to get a vaccination shot. Usually Dr. Shen would just leave it up to one of the girls, which are multitasking clerks, to give me a shot because our precious 10 minutes are up and she has to run off to take other people's money! This time, she decided to give me the shot. I thought this would have been better but it was more painful than if one of the clerks gave me the shot. First of all, the clerk would tell me to relax. Next, she would massage the shot area to lessen the pain. Then she would slowly inject the serum so all of it gets into my system. This process for the clerk which would have taken 3 minutes took 5 seconds for Dr. Shen. She didn't tell me to relax when I had been sitting on my hand. Before I even could tell her she stabbed my arm and injected so quick that some of the serum spouted out of my arm, leaving a huge bruise that lasted for a whole month. Now that I am an adult and sensible, I am definitely going to change doctors because you guys are irresponsible and more interested in money than caring for patients! What do you see, like 6 patients in an hour?! That's 10 minute per patient! Right on quota, you bunch of emotionless robots! ***Oh yeah! I also forgot to mention that she totally advertised the Vagisil HPV vaccine to me without warning me about the possible side effects and that it was under TRIAL. I got the shot because she said that most girls got it. I felt like a lab mouse. There were a series of three shots, I got the first shot and second shot. I didn't pay my co-pay that time but they usually send you a bill, but this time they didn't! What up?! Guilty! But after hearing on the news about a few girls dying possibly due to this shot, I didn't get the third shot. Recently I have had some twitches in my abdomen area. read more

My three kids have grown up with this office. My nieces and nephews all went here when they were minors as well and no complaints from them. We are generally very happy with the doctors and staff. Some of my favorite doctors are Dr. Lee; Dr. Fuong; Dr. Benjamin Wan and recently my two boys were examined by Dr. Joseph Lee. My kids think that Dr. Joseph Lee is super cool. In my opinion, the doctors here are professional, attentive and responsive. I appreciate the fact that I would get prompt return call in the middle of the night from the doctor on duty when my kids were running a high fever or had asthma attacks, and I needed advice right away. The office can be crowded during the flu/cold season, but I would rather wait here then go to the ER or urgent care center if I don't have to. The staff members are pretty communicative. They completed required forms for me promptly. There were a few times when I got angry at them for messing up my appointments or long wait time, but in general, I think they're doing the best they can. The location is very convenient and they open on Saturday. Thumb up for the nice remodeling job. read more