the carol stream currency exchange experience was awesome!! Kim was so professional and easy to work with. I had a title exchange transaction and Kim was on top of her game the whole time. the transaction was flawless and outstanding. I would recommend the Carol Stream currency exchange and KIM to anyone who needs to use a currency exchange. Mark E. read more

It was great, probably the best currency exchange experience I ever had! The staff member was friendly and knew exactly what I was asking about. She helped me by explaining the letter from Secretary of State and told me what I should be doing to safeguard my car title and keeping this letter in a safe place. I appreciate the easy simple great service that I received. read more

We don't use currency exchanges much anymore but when we do its really nice to have this one in the neighborhood. The staff is extremely knowledgeable, helpful and friendly. We were experiencing difficulties with a name change on one of our car titles due to marriage. We were getting nowhere dealing with the Secretary of State. After many hours of research and phone calls to the SOC we gave up. We went to the Carol Stream Currency Exchange and in a matter of minutes all of the documentation was taken care of and we were on our way. read more

The older lady that manages this location has not the slightest clue about title transfers and is very difficult to work with. I have been to this location numerous times to transfer vehicle titles, both Illinois and out of state titles. Shes rejected several title transfers claiming that dates of sale have been altered, altered mileages readings, improper signatures or previous owner information, and rejected bills of sale (need a B.O.S. when purchased from dealer) claiming that is was not legitimate when all of the sellers information was correct. How do I know she was wrong? Like others have said, save yourself some time and go to the DMV. Every title that shes rejected on behalf of the Currency Exchange has been excepted and transferred at the DMV without issue. The DMV also does not charge service fees like these people do. The Elgin DMV has been quick and easy, no appointments need in getting vehicles titled. Don't waste your time here dealing with these clueless people. read more

Paid for a title and registration transfer in July 2019 and I never received the title. Confronted them about it recently and they told me it was rejected and they lost the original paperwork or something like that. Kim claims she's "looking for it" and "cleaning up the mess the previous owner/manager made". Absolute nightmare. I now have a ticket for expired plates that I'm fighting as I cannot renew my registration. The title transfer never went through. I haven't the slightest clue what they did with my application or frankly, why they're completely incompetent. Avoid this place like the plague. Word of advice: Go to the DMV for any vehicle related matters. This place is unorganized, unprofessional, and a waste of money. read more

I came to this place for a license renewal three times and everything went well! The staff is very knowledgeable but the only downside is the waiting time. I wouldn't recommend coming during the busy hours. read more