I want to give a special shout-out to Mark Wall, a phenomenal inspector with Carolina Basement Systems. Mark came right in and got to work evaluating what was needed to solve a leaky-basement issue. He was very prompt, professional, and personable. He explained how Carolina Basement Systems could help solve the problem, what products would be used, the funding options, and the warranties. I was most impressed with the great customer service provided by Mark, and the lifetime/transferrable warranty offered by Carolina Basement Systems. If you have a leaky basement and want good value and service for your money, I recommend you reach out to Mark Wall at the company that handles "All things basementy"--Carolina Basement Systems. Make sure to tell them that Kindra Speech sent ya! read more

Carolina Basement Systems - Waterproofing Near Me - Winston-salem, North Carolina

Very good communication, quality work. Ronnie was awesome to work with. Encapsultion has lowered our energy use!

We received thorough and considerate service from these folks. Ronnie helped guide us to solutions without pushing things we didn't need, and ensured we were completely satisfied with the job. Daniel, Rohan, and crew were efficient and easy to communicate with, and built us a new drainage system for our basement as well as encapsulation of a crawlspace that looks clean and (we think!) will stand the test of time. read more

4/15: Refund check arrived today so my experience has been resolved. GM Dave's intervention based on concerns brought to him internally about my experience were handled professionally and expeditiously. Thanks for that. My lesson, and in general for anyone reading is to assume nothing and get every question answered to your fullest satisfaction. Hopefully, if it turns bad for you, calmer, more responsible heads, like GM Dave in this case, will prevail. I will close this with this. While I choose to go a different route with what I needed done, I do think that there are folks at CBS that will insure that your decision is protected should you decide to use their services. Thnx again, GM Dave. -KP read more

As a follow up to my review I have been continuing trying to get contact information for upper management or contact info for the insurance company to verify that they did file a claim. Each time either no response or being told someone would call me though no one from the company has. Finally, the insurance company called yesterday. I am so thankful that at least that part of the response to my review was true, that they did file a claim with their insurance. Last night was the first time in weeks that I didn't lay awake at night stressed and anxious about getting my home cleaned up. I will update again after this is done. read more

As a realtor we handle a lot of moving pieces in a transaction for our clients. I had the most wonderful experience with multiple clients with Paloma Martinez! She was great to work with and was able to provide us flexible options when booking for my clients. I recommend Carolina Basement to all my friends and clients when they bring up a need. read more

The on hold message for this business says that other companies (their competitors) (1) don't show up, (2) don't return calls, (3) make promises they don't keep and (4) make a mess, leave the job and don't return. This was my exact experience with Carolina Basement Systems. I paid the deposit. The process that was used to lift and level my carport broke my basement wall: 1) There is now a large crack in the basement wall adjacent to the carport 2) doors are sticking 3) the strike plate on the door that leads from my kitchen to the carport doesn't hold the latch now 4) carport door doorbell is not working I was told that this sometimes happens and they could fix it. After the "fix", all the issues listed above remain. The "fix", wall anchors, when installed, didn't close the crack and the installer told me that they would periodically return to tighten the anchors over a years time. I withheld the final payment because they didn't fix the crack and refuse to return to tighten the anchors. They don't return emails or calls. These are all the accusations that they make toward their competition. I guess it takes one to know one. I provided a report from a structural engineer that included action items for them to complete. Crickets... read more

Don't waste your time and money on this company. Service, quality and value leave a lot to be desired. And don't be surprised when they don't even take the time to thank you for choosing to do business with them. It's just a very unprofessionally run company that doesn't deserve to be in existence. read more

I called Carolina Basement Systems to service my SaniDry Sedona whole home dehumidifier. They were not the original installers, but they were the only company that I could locate that said it could service the unit. Since they could not cover the unit under the manufacturer's warranty, I agreed to pay a service charge. When the serviceman arrived, he immediately told me that they could not service the unit, only replace it. He could not explain why they told him to sell me a new unit. I spoke with his manager, who said the notes on their computer said to take the new unit to the customer to sell. Had they been honest with me about not being able to service the unit, I would not have had them come to the house to try and sell me a new unit. This is a very deceptive company. read more

There is something ethically wrong with companies selling products or services that are unnecessary to secure additional work. Careful friends when you hire a company the plan is they make the situation better not worse however I've concluded Carolina Basement Systems does not have the same plan! I am sharing this with the hope that no one else has to live this nightmare! First I needed a drainage system ie: easy flow to drain the water out and smart jacks to stabilize the foundation. GUESS what....after this scam failed they wanted to do an encapsulation to prevent moisture. But they put in a drain to prevent the water already? None the less the new cracks in my walls once "stabilized" with their smart jacks they claim are from moisture but if that's the case why did they install smart jacks and not do "waterproofing" to begin with?? I'll tell you why 4 years, 3 engineers, 2 paint crews and multiple contractors later...the drainage system they "installed" is on top of the ground (useless), the smart jacks were unnecessary and as a result I have 10 more problems than I started with!! Perhaps Carolina Basement Systems knew that to begin with but that's questionable bc they do not employ engineers prior to their work. Crazy I know I thought so too! If Carolina Basement Systems had simply did a moisture barrier or encapsulation as they call it we could have called it a day and all moved on with our lives. But instead they claimed to install a drain then jacks $15,000 only to tell me my problem was moisture and it would be an additional $15,000 to control the moisture. Why not just sell me the moisture barrier to begin with why bc they are greedy! Share this if you know someone who is considering this service! read more

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Absolutely terrible business. They took a $6000 deposit, then a week later informed me it would be over two months before they could start the job, conveniently after the three day grace period to get the deposit back. So they took $6k with doing any work!!! DO NOT DO BUSINESS WITH THIS COMPANY!! They will scam you!! read more

I fell for all the positive reviews on Google, but don't you believe it. this company is a scam run by con artists. They sold me a bill of goods and did not deliver. They were supposed to jack my driveway up 5 inches but raised it only 2 inches. They said they could lift stuff 12 inches with their system. When I tried to get some resolution nobody wanted to take ownership or try to help in any way. They just sent a kid out with instructions to "pick up a check". Now they're trying to damage my credit rating and send me to collections because I refuse to pay these charlatans, whatever you do steer clear of this company, they're bad news. read more

Carolina Basement Systems - concrete 3" low. - Waterproofing Near Me - Winston-salem, North Carolina

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I had some issues with my crawlspace as far as the floor sinking in some areas. The salesman Bobby was great. I needed a lot of work and while I was at it, decided to go ahead and do the encapsulation. The crew that came out to do the work was great as well. I was off on vacation that week and got to know them a little bit. One day even bought them lunch because they didn't like to leave the job site. Another crew came out and installed the dehumidifier, but for some reason, they neglected to close up the foundation vents as they were supposed to. Another guy had to come out on a day nobody was home to do that and that completed the job. Since nobody was home that day, I couldn't pay them the balance for the job. I assumed I would receive a statement in the mail or maybe by email. After a week or so, I had kind of forgotten about it as I went on with my life. Believe it not, this is where the trouble started. About two and a half months passed. I got a phone call at work one day. The man on the phone wanted me to clear up my balance. He made me feel like I had done something wrong, so we got off on the wrong foot right away. I explained that this is the first time that anybody has asked me for money and I have never received a statement. He offered to email me a statement and I told him I would take care of it. In the ten day period from when I first received the statement, to the time they received the payment, I received statements by email twice, by regular mail twice as well as numerous phone calls. This really blew my mind. I had already paid them well over $20,000 for the work they did and for nearly three months I didn't hear a thing. Now all of a sudden it's the biggest emergency ever. I really didn't appreciate it. If the accounting department was on top of things the way the rest of the company seems to be, this wouldn't have happened. It was completely their fault. I'm just hoping that things go well in the future when they have to come out to replace my filters and such. read more

these people are terrible to deal with they charge me over $10,000 to waterproof my crawlspace then when I had water leaking in it, they said they couldn't fix it after they told me it was a lifetime warranty on the work they are one big scam and would not recommend hiring them to do any work save your money and find somebody that is trustworthy! read more

The salesman that sold me the job committed to being here, the day of the project, and committed to adding internal jacks to straighten out my porch. Neither happened. Then to add insult to injury, my porch is sagging, one of the downspouts is in the worst possible location, and it wasn't noticed till after they left. There a solution to fixing my sagging porch was insanely expensive for 5 feet of facia wood. read more

Had scheduled a consultation for encapsulation months ago, but decided to cancel after deciding not to bother with an encapsulation for now. Since then, I get calls multiple times per week (with voicemails) with a different person reading from the same script, trying to get me back on the schedule. I blocked several of the numbers, but they call from different numbers, and just continue to call. Don't harass people trying to drum up business. This is as obnoxious as the robo-callers that hunt you down to talk about your car's extended warranty. read more