This company has cleaned our short term rental property a total of 2 times…read more The first time she came over 3 hours late on a Sunday,stating She was in church, knowing her start time was expected after check out at 11am. Being that we weren't expecting any guests that same day we gave her a pass. The second time we hired her for a cleaning and was satisfied for the most part. The last straw was when we booked her for a cleaning and we communicated with her that her expected arrival time was 11am after check out since we had a same day turn over, meaning we had a guest checking in at 3pm that same day. We explained to her the day of service that we were at the property and were cleaning up a bit prior to her expected arrival and let her know what type of cleaning was expected. She requested for pictures 30 minutes from her appointment time and after that she no longer responded to texts or phone calls. I called her at 11:02am to find out her ETA. She answered belligerent and with an attitude and stated she will not be coming and refused to service our property. Totally unprofessional and inconsiderate. Luckily we had a backup cleaner and assisted them as well and made it spotless for our incoming guests.

Our house sparkles thanks to Deandra. She is a true professional. We will definitely use her…read moreservices again.

LOVE LOVE LOVE this company! When first inquiring, Miraclean did the estimate for free. After…read moreoffering a much lower cost then expected, we booked them! They are really flexible to work with on what day and time you need, and the day before each cleaning, I also get a reminder text. After the first cleaning, I came home and there was a checklist on the counter informing me of everything they've done. There was also a cute gift basket on the counter filled with mini cleaning supplies thanking me for becoming a customer. How thoughtful! I didn't even need the checklist, however, as all I needed to do was walk through the house to see how awesome it looked. And side note, on the weeks they don't come, I have still yet to figure out how they can get the stove looking so much cleaner than I can... but I suppose that's why I hired people like them. Really appreciate the customer service on top of the great rate. I was hesitant to bring in a service every so often as I am one of those 'why pay someone when you can do it yourself' type people but it has freed up much of my time and helped solve the bickering between the boy and myself about the cleaning. Well worth the money!

Job was very well done !! Everything I expected from the professional level of business all the way…read moredown to the level of cleaning done in my home!! Thank you so much and I will be call again for such wonderful service!!

If I could leave less than one star, I most assuredly would. Perfect Maid Carolinas did a "one…read moretime" cleaning on a home I'm selling. I arrived about 30 minutes after they had finished. I arrived to find cobwebs still on the walls behind the washer & dryer area, double sided tape still on the floor in the laundry room. Baseboards dirty, blinds dirty & to my displeasure, the fan in the master bedroom now has a broken pull & the broken part lying on the windowsill. When I called Mary, the owner she denied everything & wouldn't let me even speak while she stated over & over they did what they were contracted to do. I even sent her pics from the house after their 4-hr cleaning. She said she was at my home personally. How "as a business owner" can you justify this??? Honestly, Ray Charles could have done a better job. I would highly recommend looking for another service. This company is a disgrace. They make sure they charge "up front" before any work is done, now I know why. I only wish I could post before & after pics. I tried to speak to Mary about rectifying this & was met with an absolute "No", you got what you paid for. Lesson learned. Absolutely do NOT recommend them.

I can't recommend nicer people to come clean your house! They were so nice and helpful when I was…read moretrying to schedule my cleaning, they were on time the day of the appointment, & they did a wonderful job cleaning! Mary even checked in with me regarding my priority list the day before and walked me through the house to show what all they cleaned once they were done. And let me tell you these women WORKED! As soon as they arrived they started cleaning and do not stop until the two hours scheduled were up. They did so much work and did such a wonderful job! Would 100% use them again and would definitely recommend them to anyone!

Wow!!! I'm super picky because of my art collections on how to clean my house -…read more No instructions were even needed- they know how to clean Anything properly. My house has never been this clean. Ever! The attention to detail was over and beyond anything I have seen. I would % Recommend them for all your cleaning needs. Thank you Thank you Thank you

Great Service, I have been very pleased. I would recommend to anyone who is interested in a…read moreprofessional cleaning service.

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

I chose Aquadry to handle a water mitigation in my master bedroom/bathroom after seeing all of the…read morepositive reviews. They came and did the work and led me to believe that they would also be handling the rebuild afterwards so I felt like I was in good hands. Once the mitigation was completed, I was told to contact Dan to talk about the rebuild process. He was busy when I called but told me he would get back to me the next day. After about 5 days I reached out to follow up only to be told that he was having issues with subcontractors and offered to connect me with one of his colleagues. He never did. And I haven't heard from him or Aquadry again, but they did manage to send out invoices in a timely manner and made sure the insurance check cleared first. The workers who did the mitigation, one in particular (Johnathan I think) were ok overall aside from Johnathan not showing up once or twice and not notifying me of any schedule changes, having me waiting around for them to show up. Disregarding me and my time. As well as trying to have personal conversations about my kids and marital status which made me very uncomfortable. Ultimately I was left with a mess that I had to find another contractor to clean up. They also lied about the day and time they actually started the project on the invoice they sent to my insurance company so they could charge a same day after hours fee. When in actuality they didn't start the job until weeks after they came out to give the estimate. Would not recommend

Dan and his team were responsive, timely, friendly, and resourceful. They arrived when they said…read morethey would, provided a bid when they said they would, and completed the job within their estimated timeframe. Their professionalism and care stand-out. I felt well-taken care of throughout the process. I highly recommend 24/7 AquaDry!

Initially, our insurance adjuster advised me to pay $1,705, an amount the company agreed to…read more However, they then pressured us to pay our deductible. The owner requested we send three-quarters of the money upfront to replace the floors before ordering materials. When I asked for an estimate, he stated that I would be charged for it, which seemed unreasonable given the circumstances. The insurance payment included additional work beyond floor replacement. I was uncomfortable sending more money without obtaining a free estimate from other reputable companies. To complicate matters, I recently received a call from Sarah, an employee of Primere Water Damage, who refused to refund the $811 overpayment. It appears that the company is more concerned with collecting money than customer satisfaction. Due to these issues, I plan to report the company to the Better Business Bureau and consult a lawyer for repayment.

I highly advise others to think long and hard before choosing Premier Water Damage for their water…read moredamage restoration needs. My experience with them has been a nightmare, from unprofessional communication to a complete lack of follow-through. Premier Water Damage came to my home in early January. They assured me my insurance would cover everything but the deductible, and they promised to contribute $1,500 toward the deductible, leaving me with only $1,000 out-of-pocket. During the initial consultation, I signed paperwork trusting them, but I was never given a copy of the contracts. This lack of transparency was a major red flag. After the mitigation was completed, I was left waiting for them to move on to reconstruction. After weeks of no communication (with my kitchen still torn apart), I called on 2/13 and spoke with Joe. He informed me that I needed to pay for the mitigation before they would start reconstruction. I was fine with that but received an invoice for $1,110.23, which didn't align with the $1,000 I expected. I contacted my primary contact, Chris, who promised to investigate and get back to me by 2/17. However, I only received automated reminders for the incorrect amount. On 2/18, Chris admitted there was a miscommunication and confirmed I owed $1,073, which I was ready to pay, but I never received an updated invoice or a link to pay. On 3/6, I received a polite voicemail from Joe, but just hours later, before I could return the call, I got a cold voicemail from Sarah Britt, who claimed to be the "head of legal" for Premier Water Damage. (A quick LinkedIn search showed she is co-owner with a master's in education but no legal credentials.) In her voicemail, she threatened to place a lien on my house if I didn't pay by the end of the next day. This felt like a scare tactic, especially given their lack of communication up until then. I called and left voicemails for both Chris and Sarah, but after no response, I escalated the matter by calling the main number and speaking to Joe. He sent another bill for the same amount. Eventually, Joe explained the $1,110.23 total was due to a processing fee for paying by card, but this should have been explained earlier. I paid promptly, but my frustration continued. I asked for a call AND an e-mail from Sarah explaining the situation and confirming no lien would be placed on my property, so I would have a paper trail. Sarah never returned my calls or addressed my concerns beyond a brief e-mail on Friday morning stating they wouldn't place a lien on my property. It's now Tuesday, and there has been no further contact to apologize or schedule reconstruction. I sent an e-mail expressing my frustration, asking for an itemized estimate of reconstruction so I could evaluate the pricing and possibly consider other contractors. Instead of responding, Sarah had Chris email me to say that, due to how I handled the situation, they would no longer bid on the reconstruction job. So, after all of this, Premier Water Damage washed their hands of the project, leaving me with a house still in disarray. The experiences with Premier Water Damage have left me with zero trust in this company. The fact that I was never given copies of the contracts I signed only adds to my concern. I strongly advise anyone considering Premier Water Damage to look elsewhere. I'll be passing this information along to my insurance provider as well. The way they handled my situation was unprofessional and disrespectful, and I cannot recommend them to anyone.