We have a service contract with Carolina Cool for our condo. When we had a few warm days in late February, we turned on the air and it didn't cool. I called Carolina Cool first thing in the morning; by 10 a.m. the service tech was checking out our unit. Unfortunately, our 25 year old unit was not worth the cost to repair. We asked to have an estimate for a new unit from Carolina Cool. By 3:15 the same day, we had a very professional sales rep come and give us the estimate. Richard did a great job checking the unit inside and out measuring, checking the power, etc. We were very impressed with the responsiveness and professionalism, that we placed the order. We were contacted all along the process with updates as to the status of the unit we needed. An appointment was set up for the date it was expected as well as a second appointment for the next day in case there was a delivery issue. The unit was installed on the original date at the time that was promised. The two services techs were also very professional and made sure we understood the unit operation before they left. We were contacted again after the installation to make sure we were satisfied or had any further questions. A couple people made a remark that Carolina Cool's prices were higher than some others. Our estimate was just about spot on of what we thought we would pay for a new unit! Even if we would have saved a few dollars, the service was excellent and that's worth a few extra dollars, if that's the case! Description of work:Replaced A/C Heat Pump unit read more

I had just been told by ARS Myrtle Beach that my less than three year old unit had a leak in the copper tubing and it was gonna cost me 1500 dollars to repair. He said it was covered under warranty but this was the labor cost and the job would take 4-6 hours. And this was after they made me wait 13.5 hours to show up to my house, which was now 90 degrees. Thankfully I was smart enough to know something was wrong and refused the service. Because ARS made me wait so long to get someone out there it was nearly midnight, so me and my family stayed at my grandmothers. Next day called Carolina Cool and the tech was out there in less than 2 hours. He agreed their was a leak in the tubing but he said it was a simple fix. And he also said it was most likely ARS who caused the leak when they installed the unit. The repair took 20 minutes and only cost me $165.00. My AC is back up and running better than ever. The technician, Jamie, was very helpful and explained everything he was doing and most of all he did not talk down to me like I am some idiot. He was very professional and efficient. I recommend Carolina Cool because they care about the customers and are not looking to suck their bank accounts dry. I work for a vacation rental agency as a Property Manager and we have AC issues all the time. I now know which company I will be using for the majority of those issues. read more

Thirty days before we were to move in to our house full time our HVAC unit stopped working. We were new to the area and had no idea what to do, but had picked up a Carolina Cool business card from our HOA office when we had first closed on our property. Upon calling we were told they would have a service technician out within two hours. He arrived about an hour later and quickly determined our 14 year old system was indeed in need of repair/replacement. He then called the office and arranged for a sales person to come and visit. About an hour or so after the technician left, our sales rep arrived. Since we are unfamiliar with HVAC units, having never owned a property with that type of system, we had called a friend of ours from back home who installs to see what we were up for. When the sales rep arrived he was very thorough on his description of our various options. He did not try to upsell us,, and everything he said was verbatim to what our friend had told us to look for. Three days later our new system was installed. We were out of State at time, but they kept in close contact with us and we were pleasantly surprised when we arrived a few weeks later to find the house immaculate and our new system running perfect. I would highly recommend their services. read more

We had an amazing experience with Carolina Cool! They were able to schedule us for the very next day, which was such a relief since I'm 8 months pregnant and we've been dealing with the intense summer heat. Our technicians, Austin S. and Chris C., were outstanding. They were friendly, professional, and worked efficiently to get our new system installed as quickly as possible. My husband wasn't home during the installation, but they made sure I understood everything before they left, including taking the time to explain our warranty and answer all of my questions so I felt comfortable with everything. We also really appreciated that Carolina Cool offers a discount for first responders. My husband is a firefighter, and that was a thoughtful gesture that meant a lot to our family. From the quick scheduling to the excellent customer service, the entire experience was smooth and stress-free. We highly recommend Carolina Cool and especially want to thank Austin S. and Chris C. for doing such a great job! read more

I was in the market for a new HVAC system. My salesman Tim was very easy to work with. No high pressure sales & I felt like the estimates given were transparent. Putting me where I needed to be with the equipment needed & in the ball park of where I wanted to be overall. Mary, Alicia & any all other office staff, always a pleasure to speak with, when setting up appointments. The installation guys, Mike & Pete, were prompt & very professional. They took their time and explained in depth how to operate the new system. A week after install, Scott & the trim guy (I apologize for not recalling his name) but they handled Quality & Control. Again, prompt & very professional. All the techs that came to my residence, always cleaned up after themselves!! I am super happy with the service I have received it made me forget about the big purchase every homeowner dreads! Look forward to working with them for maintenance in the future!! Thank you Carolina Cool!! Laura K. read more

I couldn't be happier with Carolina Cool! I was not an existing customer and found myself in a situation where I needed HVAC service quickly. CC was extremely responsive and the service techs are incredibly knowledgeable and polite, especially Jim who came out the 2nd time. Actually, every person that I spoke with at CC was a pleasure. I ended up having a new system installed and they did a terrific job. Scott F and Sean arrived on time, were professional, clean and quick! The new unit was cooling off my condo the same day and I couldn't be happier. Nick was very helpful in explaining the different systems and what would be best for my needs without being pushy which I appreciated. These folks truly understand the meaning of customer service. Marie I. read more

My air conditioning went the first time I used it in my new house. I called three places the first one told me you would cost over $2,000 to fix the air conditioning which I didn't have. So I figured I'd see if anybody could do it cheaper. Carolina cool came out and told me that I was going to be ripped off by the other installer. It's simply was out of freon. For really less than $150 my air conditioner was back on. My house very cool and with the summer approaching I bought a maintenance package from them that was very reasonably priced. I hope I don't have anything break again but I've got Carolina Cool if I go I would strongly recommend them read more

AMAZING, AMAZING, AMAZING! I can't say enough great things about this company! After a horrible local plumbing "business" destroyed the plumbing in my home and stole over $2000, I was hesitant about having another plumbing service come to my home. I am incredibly thankful for Carolina Cool and their staff understanding my hesitations. They were patient and accommodating. The technician was FANTASTIC! He was thorough and explained everything he was doing. He was able to get everything up and running in 1 day! A total lifesaver! Thanks again, Carolina Cool! read more

This company is wonderful! Professional, prompt and knowledgeable! I had problems with my HVAC not heating.. temp was 4 degrees below thermostat setting. I have a home warranty and paid $125 service fee for them to send Local HVAC company to determine problem. THEY said NOTHING was wrong. My system continued to run, nonstop with the same problem so I called Carolina Cool. They came out THAT DAY, found out the problem in a short time!!! now system is working perfect! Thanks Again! I will recommend them to everyone I see!! read more

I highly recommend Carolina Cool. I have used Carolina Cool for my HVAC, encapsulation, plumbing, and more, and have been totally satisfied in every aspect. When needed in an emergent situation I can always count on them. They are professional, experienced, understanding, and extremely helpful. Anthony Brisson was my first contact in sales and has been there for me whenever I have had any problem. He goes above and beyond the call of duty to ensure your problem is taken care of promptly and efficiently. read more

Had been told I had a mold problem . Called Carolina Cool, and they sent out a young man named Mike . He checked out the problem, and said it was not mold , that it was just wet dirt , and that nothing had to be done . It gave my wife and me a sense of relief . He also suggested that if we were worried , that we should think about putting in a U.V bulb. I would hire this company if and when we need to replace this unit . And I would certainly not be afraid if Mike were one of the men putting in the system . read more

Fantastic company....I recently had the pleasure to work with this company to service an electrical issue, and replace the HVAC in my condo..They were courteous, honest, timely and went out of there way to accommodate me with issues concerning the power company and home owners association.. There will be no other Electrical - HVAC company I will ever consider using in the Myrtle beach area... We...HIGHLY RECOMMEND them ! Dennis & Dottie C Lanterns Rest Myrtle Beach read more

Plumber showed up promptly and installed shutoff in garage for outside water spigot so it would not freeze. Did a nice professional job. Installed a new heat pump in April (Carrier) and have had no less than 5 service visits to correct performance. Unit may have been delivered with insufficient freon which seems to be working. But auxiliary heat function seems to go on more frequently than old unit. But always prompt and courteous service. read more

Carolina Cool, great service and install. AC quit working on the 24 of May Right before a holiday weekend. The system was down and could not and was not worth repairing. Had planed the previous year to replace the system but was hoping to get another year of service. Carolina Cool jumped through hoops and performed a system install on Saturday of the holiday weekend. Hats of to the tech, sales guy and the install crew for a job well done. read more

Rich K: Had a new system installed, the techs did a great Job. week and a half later our thermostat (cor-7) failed and we had no heat. Called CC and they responded immediatly. Seems the thermostat shorted out and a new thermostat (honeywell) was installed and is now working perfectly. Even though the new unit was more money, CC did not charge me the difference, as a senior I really appreciated that. read more

We had a routine check up, and the technician said we needed to replace our HVAC soon. Two very professional, competent, and personable technicians came and removed the old system efficiently, and installed our new HVAC very expertly. We appreciate both Louis L., and Chris for their diligence, and expertise they showed while installing our new HVAC! read more

carolina cool is a 5 star in replacing our hvac. adam h. and joe were very knowledgeable in what they were doing as well as professional. they were on time. polite and well mannered. they explained everything that they did, also, they cleaned up after=wards. thank you adam and joe. milli and larry nell read more

Needed immediately service yesterday, had technician out by six. Excellent service, have been with them for a long time. Highly recommend. Sdevice provider provider before them when Air-Conditioner condenser failed could not make an appointment to come out for three days. Surface provider excellent work. read more

My sewer clogged and the toilet backed up just as I was leaving for work. A call to Carolina Cool and plumbers Eric and David came quickly and fixed the problem! They took time to answer all my questions and help me understand the issue. Nice to be able to rely on Carolina Cool when my house has issues. read more