A quick stop into this well organized and very well stocked store which had lots and lots of paper…read moreproducts, pens and pencils and markers, notepads and computers and ink cartridges. And while they have a great selection of the sort of journals I'm using, they did not have the exact one in the same style that I need to refill my pad. Otherwise, it's an A-OK store and I'll come back here when I need something else for office stuff. [Review 10883 overall, 654 of 2019.]

Service to the Max in the print center if Matt is working. I don't really shop the rest of the…read morestore, I just make copies. I love that I can email my print job and it's ready for me when I arrive. Top notch. As for the rest of the store, the restrooms are usually clean, the shelves are stocked and the floor is clean. That's about all I ask for.

I'm extremely disappointed with the level of professionalism and customer service I experienced at…read morethis OfficeMax location, specifically in the printing department. Earlier today, I came in with a laminating job that I needed completed the same day. I made that timeline very clear from the start. Tyler assured me that the job would be completed by 4 PM, which is why I agreed to move forward and paid for the service upfront. I even tipped Tyler as a gesture of appreciation for good customer service, expecting that my order would be handled responsibly. Unfortunately, I later received a call saying that the job cannot be completed until Monday. This is completely unacceptable. I came to the store early specifically to ensure the job would be done today, and now my schedule and plans have been disrupted because of a lack of follow-through. If I had known from the start that same-day service was not possible, I would have gone elsewhere. What makes this worse is that this seems to be part of a recurring issue at this location. Several recent reviews mention service and reliability problems, which suggests this is not an isolated incident but a pattern. OfficeMax is a national brand, and with that comes the expectation of professionalism, accountability, and dependable service. Paying for a service, being promised a same-day completion, and then having that promise broken is unacceptable and undermines trust in the brand. I would appreciate it if someone from corporate could contact me to address this situation. Please provide the appropriate corporate customer service or escalation contact so this matter can be resolved. I hope this feedback helps improve service at this location, as experiences like mine should not happen at any OfficeMax store.

I stopped in here to complete some office work. I need it done at SAP and the young lady Yvette was…read moreso patient helpful with me. It took me a while to get through the screens on my MacBook in order to print out my work. She was able to take her time and help me. I looked around and as always every time I need office supplies and school supplies it's here!

Obviously in this day and age, you can get some of the same stuff cheaper at Target or Walmart…read more They do have a much larger selection and some stuff that's much higher quality. Do I buy much from them? Not really. Most recent purchase was a modem and some pens. Their "techies" are pretty knowledgeable; good to pump for info and then seek out the best price, whether it's here or elsewhere. Laptop shopping here is frustrating as their internet connection is shared with Lowe's next door = super slow. The place is almost always empty, not quite sure how they've been sustaining themselves in this tough market/environment. Staff is always friendly and helpful.

Decent selection for a computer office supply in Shelby. Always seems dead in here though…read more Currently the air conditioning is broke so it's hot and I'm standing in line to pick up my print from the copy center, but there's only 2 employees running the store that I can see? Staff is doing their best but it's still awkward. Might be my last trip here. I hate leaving bad reviews but it's the truth.

What a frustrating experience! I really hope the owners of Carolina Office Solutions take note of…read morethis. I called to ask if they sell used office furniture, only to be told I needed to schedule an appointment. When I requested an immediate visit, the representative rudely put me on hold and redirected my call to voicemail. This is unbelievable! It's hard to believe they promote "remote workers" when they clearly do not prioritize customer engagement. How can a business thrive when it refuses to connect with its customers?

(6/28/16) I was worried about this company based on the reviews that it had received. But my…read morewife and I went down there this morning to buy a 4 drawer lateral file cabinet. It was easy to get to from our house and thankfully they had the bright blue box truck in front of their warehouse. All the buildings look the same on Westinghouse. So we went inside and a receptionist asked if we had an appointment. We didn't but it wasn't a problem. We met a nice young lady named Tina who guided us through the prices of things and we found a file cabinet that was perfect for us. If you need to have items delivered there is a delivery fee. It seems to be based on how far away you are and how many things you have ordered. Our fee was $95. I thought it was steep and that we could've just popped it in the back of the SUV, but my wife said that they could deliver it so we'll see how they do at that. They have an amazing variety of new and used office furnishings and the warehouse is easy to navigate. (7/5/16) Ok so I spent a few hours during the week moving things around to where the delivery guys could have a clear straight run at the wall that the cabinet was to be placed against. Two younger guys showed up & took the cabinet off the big blue truck with a lift gate and placed it on a furniture dolly. They wheeled it up to the front door, then lifted it up and brought it into the sunroom. They were here right at 0800 and they spent about 20 minutes leveling the cabinet till they were satisfied. I signed some paperwork and they left. I'd also received a call at 0730 from Jeremy at Carolina Office Solutions letting me know that our filing cabinet was out for delivery. It seems kind of silly in retrospect but its a pretty big thrill to see the big blue truck pull up in front of the house. All smiles here, we know where to go for our next piece of office equipment.

Worst. Customer. Service…read more The print area service person was the least helpful and least informed individual I've had to work with. Please don't go here.

This Office Depot is aces. Put an order in online for local pickup and the day I was scheduled to…read morepick it up, I was told the order was forwarded to their corporate office because this location was unable to print the size flyers I needed. (The online pickup portal and confirmation email said pickup would be local and never mentioned it being sent somewhere else.) I talked to multiple employees over several days to correct this issue as I needed the flyers before going out of town for an expo. They were all very communicative and so kind and helpful! Corporate could not get the flyers sent to the local store in time so they shipped it to the location of the expo which was in a different state all together. Perfect example of stuff happens and how we handle it makes the difference. Thank you Justin, Stephanie, and the others I can't remember your names (this all went down a few weeks ago) haha Thank you! PS: The double sided card stock flyers turned out beautifully

After a VERY UNPLEASANT experience at Staples, I was pleased to get exceptionally fast, polite,…read moreknowledgeable, and professional service from Tyler in the Print/Copy area.

I shopped here for 2 days in a row and despite their signage about mask wearing, one of their…read moreemployees does not wear a mask or wears it incorrectly. I had to request her today to put on her mask before she checked me out and then she did not cover her nose. Yesterday, she also did not wear her mask over her nose. I was disappointed that management did not correct her, despite working alongside. I will shop at Staples instead.

Service was amazing. I needed to print something. I had a hard time. Staff came over to help me…read moreextremely professional. I can appreciate that.

I went to this location on 4/12/26 and asked "Tim" for help with shredding some documents. He…read morestopped what he was doing and immediately helped me. He was courteous, friendly, and professional. Also, the store is clean and very well organized. Will definitely return to this location in the future.

Great service in the photo/copy department. I think the young ladies name is Tamara…read more My wife and I needed some baby shower invitations printed, after spending 3 very frustrating hours at home trying to print them correctly. Put the invitation on a flash drive and Tamara had us out the door in about 30 minutes! They turned out beautifully and she trimmed and cut each one for us to fit into an A7 sized envelope.

This OD is very close to me. Since I started working remote, I would usually buy from this store…read morefor all my office needs. I placed an order online and was able to pick it up in 20 minutes. When I made it to the store, it was ready. I didn't know where to go to pick it up, but then I saw where the orders were. I picked it up and was right back out the door. All of my items were there grouped together. I will be back for my future office needs.

A good franchise and just about anything you need for an office or home operation can be found…read more However, on this trip I could not find anything. Very frustrating. There was one young man and he knew where everything was. Very helpful. I found the one item, but had to ask him again, but he was with a customer and I had to wait. When he told me where the second item was located, I asked him why the signs did not reflect the correct location. He said that they had just finished a massive relocation and had yet to change the signage! I laughed. How funny and how busy that young man was all day until they got around to fix the signage. A good operation with good employees.

The general manager, BC, showed a clear lack of concern for customer satisfaction. When purchasing…read morea chair priced over $500, I was brought a box that was already half open. When I asked whether it was truly brand new, I was simply told "yes" with no effort to address my concern. As a general manager, I would expect him to take the initiative to bring out the best-looking, fully sealed box--especially when other unopened boxes were available in the back. If a customer expresses hesitation about an open box, it should be common sense to resolve that concern immediately. Instead, I felt dismissed. This experience alone made me decide not to purchase the chair or have it assembled by the store. When a customer is investing their hard-earned money, attentiveness and professionalism matter, and unfortunately, that was missing here.