My wife and I have been patients at Carolina Ophthalmology for many years, and a few years ago we both had cataract surgery, performed by Dr. Duggan. I cannot say enough good about the care that we have received at CO, and particularly the skill and care by Dr. Duggan. My disabled son is also a patient at CO, and everyone has been very accommodating of the difficulties in dealing with his condition. Many thanks to all!! read more

This low budget operation scheduled me two months out. A month prior to the appointment they texted me to move the appointment two months past the original date; what a pathetic joke. if you need to see a professional eye doctor, go to Asheville Eye Associates. Got an appointment in three days and they were professional and their customer service was above reproach. read more

I went to the ER earlier today for an eye issue. The ER treated me and referred me to Carolina Ophthalmology for follow-up. When I called the practice, the receptionist was indeed rude. Not only was she rude, but she seemed not to be familiar with the name of the condition I have. She had to check with a supervisor to find out. The diagnosis turned out to be a common one, so you would think that office staff would have heard the term before. And because I was not an established patient, they declined to make an appointment with me. I will look for care elsewhere! By the way, I just called another practice--and they got me in right away! I will post a review for that practice after I've had my appointment next week. read more

I would like to dispute Cynthia H. complaint. I have the use of both my eyes due to a Carolina Ophthalmologist. Several years ago, I had a torn retina, and I needed emergency surgery, on a Saturday evening. I was sent to Asheville office due to need of the emergency room. It was at night. Today I have 20/20 vision away, and only reading glasses for reading, the same as before the torn retina. The Doctor had been at a formal event and was in a tuxedo. He took off the coat, pre-formed the surgery, and restored my vision, as if nothing happened. That is why these Eye Doctors are in such a demand! There are only so many hours in a day, and if you have to wait, so be it! I won't change, even though I live over an hour away now. I want the best! That office is very busy, and in great demand. Yes, patients have to take the appointments available. I go yearly, now. Those of us who have had our vision saved by one of those Doctors in an emergency ...we understand why they are in great demand! I won't use his name, as he is already in high demand, as the others in that Office! I appreciate that group, and I only have praise for how they keep so many people seeing in their old age! God bless them all! read more

I scheduled appointments for my entire family a year ago only to have 50% of them cancelled and rescheduled on me. This wouldn't have been that bad if the appointments were rescheduled relatively soon, but they rescheduled them almost a year out from my appointment date that took me a year to get in the first place. read more

I am writing today just to focus on "Office Experience" at the Skyland office of Dr. Fritz... every time, EVERY TIME I call this office the receptionists of all ilk are terrible!!!! EVERY TIME, I keep saying that because it's not like they might be having a bad day, it happens every time. It's as if they have all gone to a class on how to be asses to their customers. They are abrupt, talk too fast, are rude, snotty, just plain unpleasant. I just called again today to get information about my prescription and it all happened again. I should have gotten her name but she was so abrupt I didn't even want to try to get any more info from her. I'd go to another company if I could, but this is the organization my insurance directs me to. And, I like Dr.Fritz just fine. My experience with him and his assistants has been good. It's just the front office women. Why do they have to act so hateful? I would have given a one star (since you can't give 0 stars) just based on the office staff since my experience with Dr. has been at least a 4, but no option to separate responses out that way. read more

My wife has had some unusual eye problems this past year and this place seems to have the best technology available in Western North Carolina. It's a bit of a drive from Waynesville but the device and expertise is worth the travel. read more

Carolina Ophthalmology, P.A - Ophthalmologists Near Me - Hendersonville, North Carolina

I would never make a new appointment with anyone who is rude. Could not believe how rude the receptionist was. Plenty of optometrist in the area. Sorry but you need a new receptionist. The front desk sets the tone of the office. read more

Terrible. Was referred to "retinal specialist" Dr Patel. He took no history from me and the dilated eye exam he performed on me was one of the most painful I exams I've ever had. There is no need to shine that light so bright in the eyes of a person who already has their eyes dilated. I don't see how he could've gotten a good exam of my retina. I left more confused than when I had entered and he refused to answer questions in anything other than monosyllabic pedantic answers. At the end of the day I need to go see another doctor to have a second opinion because I walked out of there not trusting him. Don't waste your time. read more

Dr. Chou is the best. Caring, attention to detail and a deep desire to perform her procedure to as near perfect as possible. Has wide support in the community. One of the nicest persons I have ever met, I'm 74. read more

I went to Dr. Choe recently after having Mohs surgery for skin cancer near my eye. When I was there for my initial consultation, I mentioned to Dr. Choe that I wasn't crying, but that I had been having a terrible time with Dry Eye Syndrome and hadn't been able to get it fixed. She immediately commented that my eyes were not closing completely when I blinked and showed me with a mirror. She said that when she did the repair from the skin cancer surgery she could also fix my eyelids and that should help with the dry eyes. That surgery has been truly life-changing. For several years I had really been struggling trying to ride my motorcycle and bicycle, read, and do close work. Dr. Choe and the staff at Carolina Opthalmology were extremely nice to me. My appointments were all on time and everything went well. Dr. Choe is just great! read more

Seen me the same day I was referred to them when I arrive there was little wait time very friendly staff everyone that I encountered explained exactly what they would be doing and what was too be expected next when I met the doctor he was very nice and friendly and explained what the next steps would be and that we would find out what was going on with my eye. I would definitely recommend Carolina Ophthalmology to all my family and friends read more

I've recently retired from flying as a pilot and relocated back to Hendersonville. Carolina Ophthalmology has been my off and on care provider for nearly 30 years but this was something new and unfamiliar to me: my upper eyelids were drooping quite a lot from age and squinting into too many sunrises, resulting in a limited field of vision. After going through a battery of tests, it was determined that I was a candidate for corrective surgery. I reviewed my options, called around and reviewed Dr Christina Choe's record, education and experience and decided, without reservation, to have her do the procedure. Dr Choe briefed me thoroughly and there were no surprises when the surgery went off without a hitch. Everyone's different, but I had no discomfort and only minimal inconvenience during recovery. Stitches were removed in a week and brought one minor hiccup when a portion of the incision opened up on one side, but that was addressed and corrected quickly and, again, without discomfort. If you investigate this procedure, listen to the briefing, expect some swelling/bruising/discoloration, follow instructions and follow up if you run into anything unforeseen. read more

Each one of my three wait times was longer than my visit with the doctor. I told him how I had been treating my eyelid condition for months, and he literally told me to continue doing what I was doing and see him in 3 weeks . He refused to send me for any tests of any kind, and didn't even consider medication, then abandoned me in the room while I was visibly agitated, and said that someone would be in to detail the hot compress procedure (it's not rocket science, and yes, I had been doing it right for months). I left not one step closer to a diagnosis. I've contacted administration to let them know that I will not be paying for my visit, since it did me absolutely no good, and only served to waste my entire Friday morning. Don't waste your time with this place. All they want is your money. read more

I've been a patient at Carolina Ophthalmology in Hendersonville for over 20 years and my family since they started. They have always been top notch until recently. I woke up one morning and couldn't see out of my left eye. I called for an appointment with Dr. Fritz and was put on hold, after 15 min. waiting, I was cut off. I called back and was put on hold for another 15 min. then was told a tech. would call back. Four hrs. later she called discussed my problem and made an appointment for a month later in the Arden office. This showed very little concern for me as a patient. I must stay blind in one eye for over a month before my Dr. can see me and then in another office in another area? This is totally unacceptable. I am disabled and it is difficult to travel. I called another eye care center and received an appointment next day. Apparently patient care is of little concern to Carolina Ophthalmology. read more

The office staff is good, but the doctor we saw was cold and condescending. Referred by Pardee, we'd gone in because of my spouse's double vision. It was discovered that he has glaucoma, and that became the sole focus. On our return visit, I asked about the double vision, which seemed to be disappearing on its own, luckily. The doctor looked at me as if I were possibly a Martian and responded, "What about it?" then gave a hasty explanation of what might have caused it, seemingly irritated about the demand on his time. read more

Almost three months ago I had upper eyelid surgery by Dr. Choe at Carolina Opthomology PA in their Hendersonville, NC office. It was for upper eyelid surgery, including the tightening of the muscles that lift the eyelid. Occular plastic surgeons, have the most training in plastic surgery for the eyes and that was reassuring. Although my surgery was initially indicated for a functional reason I was reassured by Dr. Choe's personal assistant that she would do a good job. She showed me examples of Dr. Choe's post eyelid surgery results, but they were of men with the one exception being her own surgery results. After she told me that Dr. Choe's work was dedicated to making the results of her surgeries look natural and tended to be a somewhat conservative approach I decided to go forward. After surgery my peripheral vision was improved and my eyes more open, but I wish I had gone to someone who had more before and after surgery photos of women to show, more years as a practicing plastic surgeon or that she spent time explaining her plan for surgery. What she did tell me was I had a lower eyelid crease that is typical of men more than women and if I wanted a more feminine and open look, she could locate the incision "a little higher" above the eyelid crease which would accomplish that. It was my choice but one I have regretted since it introduced changing the shape of my eye and my natural expression. My surgical incisions are not symmetrical. They are different shapes and are in different locations, one hidden and the other visible. One has a curve that follows the shape of the eye and is hidden in the eyelid crease. The other incision is less curved and is located above the crease, which makes it visible until the red of the incision eventually fades. More skin appears to have been removed around that eye, which has exaggerated my eyebrow's slightly lower position. On both eyes, fat under the skin was removed between the center/middle of the eye area to the tear duct, but left in the outside areas. I feel like this has created a hollow look, which I am told cannot be remedied. There is a visible dent in my skin at the outer end of one suture line and bunched, raised skin at the inner corner of the both eyes, more one than the other. Dr. Choe acknowledged that the raised skin was a product of the surgery and offered to remove it at a later date, pro bono. My underlying issue is this...after contacting Carolina Opthomology PA and voicing concerns, neither the clinic, Dr. Choe's personal assistant nor Dr. Choe have ever reached out by email or phone regarding these concerns, as of the date of this posting. I voiced unhappiness starting the first month after surgery and beyond, but it did not concern them enough to contact me and inquire what was going on. The Hendersonville branch of Carolina Opthomology PA has never acknowledged that I have had "any" concerns since my surgery. When I decided to cancel my exit exam last week as a waste of my time, I called and explained that I still had issues with the results of my surgery and felt I might try to seek remedial help elsewhere...no call back. If that is not a flag that something is wrong, I am not sure what would be. This review is my own opinion. Everyone has one, but I most likely would not have written anything if Carolina Opthomology PA had reached out to me, after I had expressed post surgery concerns or had been allowed continued access to my client-doctor account. I understand the account can not be deleted but my log in access (name/date of birth) was no longer active, even after reporting it. Today I was contacted by their office after this post was noticed. I don't know how I feel about being contacted because of a post on Yelp and not before. Still, I appreciated the call and hope protocol will be improved in the future. read more

Disappointed with service. They called and wanted to reschedule. I informed them that it was a two hour drive and I always schedule two different doctors on the same day (one morning - one afternoon) if possible. She said she would work it out, another doctor that morning at any time would have been fine with me. a couple of weeks later I called to confirm that I had an appointment, no appointment! Lousy customer service, found another doctor at a different practice. read more

I have been a patient at Carolina Ophthalmology for several years and I've always been more than happy with the service I've received. From Lasik surgery to follow up appointments and regular check-ups I've always been seen in a timely fashion and greeted with considerate, kind staff and doctors. I highly recommend this practice! read more

I have two small children so it's always a hassle to take time for myself when I need to see a doctor. However, I have always been seen promptly at Carolina Ophthalmology and always have a pleasant experience. Not only are my eye issues addressed, someone at the office always takes the time to interact with my children and offer them stickers and make sure they are entertained while I am having my eyes examined. I will continue to use this company and encourage everyone else to do so as well. You won't be disappointed. read more