It's special when one can find a full service optometrist office with plenty of frames and styles…read moreto choose from. I came with a frame issue and I was treated like a regular patient. Unrushed personal service is greatly appreciated. I will be back for my next vision visit.

I am not in the habit of leaving reviews. This is one of the only times I've ever done so…read more Dr. Jacobs is fantastic! I'm 63 years old and he gave me the most thorough and professional eye exam I've EVER had. BUT!!! The reason I am leaving a poor review is that my eye exam was 7 weeks ago to the day and I STILL do not have my glasses. I was promised them the week after my exam. I find this wait time unacceptable and I will not be going back.

They sent me an extra bill for over $75 for a medical conversation I didn't initiate, need or want…read more(cataracts). I don't have a problem with them and didn't have any questions. A new policy, to extract more income, is to initiate a medical conversation about something in your file and then charge the insurance company or you. When I called billing, Cathy was rude and disrespectful. She told me it was my responsibility and she could not change it. When I pleaded with her to talk to the doctor (this was right after Hurricane Helene and I was out of work), she said she would ask and get back to me. She never did and they charged my credit card without my permission. Once again, Cathy was extremely rude and belligerent, explaining how it was my fault because I didn't tell the front desk I wanted an appointment with no medical conversation. She was unprofessional, unkind and condescending the whole time. I shared the experience via other staff (who were wonderful) and asked for a manager, but neither the doctor nor a manager ever contacted me to apologize. Choose another eye doctor. The wait is very long. But if you do, make sure you tell them---no medical conversation billing! I am waiting to hear back from my insurance company via my concerns. For all who are still struggling due to Hurricane Helene, my heart is with you. Compassion. Hang in there. Best wishes.

I had cataract surgery with Dr Peters about a week ago. It was totally amazing. I never seen as…read morewell since I was a little boy. She was caring efficient and totally amazing. Anyone thinking about having cataract surgery I would go to Ashley and specifically asked for Dr Peters you couldn't have a better job done anywhere. Wilfred Gaier

Stay away unless you want screwed over!!!! Order their top of the line ultra lenses they made them…read morewrong could not see anything. They had to remake them in their cheap line of lenses. And would not refund anything. Absolutely total trash of a business. I hope every one of them ends up on the street homeless!!!

I was looking for a place to get glasses quickly, and this is the place. I took my prescription in…read moreand Kelly took great care of me. We selected the frames, and she even gave me a 40% new customer discount. My glasses were ready in less than 30 minutes, and were perfect!

Had a small cut in my eye, and these people were able to see me on pretty short notice…read more Not a super long wait and a very comfortable situation from start to finish. It's a Store and a office. The receptionist as well as the doctor were incredibly kind. They took their time and gave great detail. There was a little bit of a confusion with what I owed in terms of my insurance. Unfortunately it was a more expensive price. Still just a co-pay though. And they loaded me with tons of samples. They also prescribed me something for my eye, and they gave me the generic version so it will be more affordable. Really appreciate that. Would recommend

Dr. Lear and her staff are amazing. Friendly and accommodating in all situations. My husband and I…read morehave been seeing her for many years following her from Asheville when she opened her own practice on Hendersonville Rd. She is incredibly knowledgeable, has a great selection and always takes time to explain thoroughly all you need to know. These days cheap eyeglasses are available both in stores and online but we firmly believe that you get what you pay for. When dealing with your eyes it's imperative to deal with the best...

Long lines, longer wait time. They don't return phone calls. Waited in line for 15 min. then sat…read moredown to wait, all to simply pick up a pair of glasses. No need for a fitting. Just a pick up.

I am in my forties, and originally from New England. This place is the worst doctors' office I…read morehave ever been to. Aside from the fact they are set up like a DMV where dozens of patients sit in rows of dismal chairs in a large room waiting for their name to be called, the staff is brusk, rude and lacking in empathy and human kindness. New to Asheville Eye, I was diagnosed with a problem with my retina during a routine eye visit. The visit itself was terrible. I was passed off from one technician to another for tests, and saw my doctor for only five minutes. She did not even take the time to explain my eye problem to me in person. I was told she would follow up with a phone call the Friday after that visit, but she never did. I had to find out the results of my eye tests when I called the receptionist days later. The receptionist used words like "degeneration" and "retinal detachment" that scared me. I remained scared for a few days until my doctor finally called to further explain my condition to me over the phone. She suggested I see a retina specialist, which I did weeks later. That visit was even worse than the first. Dr. Cameron Stone also took no more than five minutes to see me, and he, also, did not explain my condition to me at all. The entire five minutes he barely made eye contact, but dictated notes into a recording machine while his assistant sat typing at a computer. I felt invisible. I left confused about my condition, told to come and follow up in three months. In neither of these visits was I given any clear notes by the doctors to take away that explained my condition. The sheets they gave me were written for doctors in doctors' language. I filed a complaint with the office manager about my experience, and she handled this by setting up the follow-up with a different doctor. As it turned out he was not a trained retina specialist, so that visit was a waste of time as he did not even dilate my eyes, so could not check my problem. Now, four visits later, today, I finally saw the second retina specialist and finally learned the details of my eye condition. He also only took five minutes to talk to me. He actually told me that he had to go after about five minutes because he was in the middle of a laser surgery in the next room! This visit, I insisted that this doctor print out notes for me explaining my condition. It turns out it is a serious one that it could result in loss of vision. I only today grasped that reality. Why did no-one take the time to properly explain this condition to me? I have had symptoms for months and expressed them at all appointments and none of these doctors connected those symptoms to the condition. I feel that none of these doctors wanted to deal with the stress and anxiety of conversing with a patient who learns they have a potentially vision threatening condition. They did not want to take the time to explain it to me. Or perhaps, they did not HAVE the time to explain it to me. Either way, the fact is that patient well-being comes last at Asheville Eye. Another fact: Of the four doctors i've seen over the course of four months, they have all told me conflicting things about my condition. I am left confused and frustrated and I am going to find another doctor. I am absolutely horrified with the way doctors at Asheville Eye treat their patients.

I went here when I lost my glasses rafting. I was on vacation and didn't have a spare pair of…read moreglasses, nor did I have my prescription. I walked in without an appointment, and was able to walk out less than 2 hours later with a new prescription, a new pair of glasses and a pair of prescription sunglasses for under $500. The staff at the vision center and the attached Lenscrafters were very efficient and friendly. All of the equipment was very modern which made the whole process fast and painless. i was very satisfied overall. Probably a bit more expensive than going to Walmart, but well worth the extra!

What a great experience! Dr Greene is just awesome!! That…read morewas the most extensive eye exam that I've ever had. Dr Greene was friendly, knowledgeable, and very helpful.

Customer satisfaction is of zero importance to this business. I can't read or see in the distance…read morewith these $700 glasses. There are a few sweet spots where I can see. I got headaches from eyestrain trying to "get used to them," as they encouraged me to do. The optometrist insists the glasses are correct for my vision and that there's something wrong with my physical or mental health. The owner says she's never given a refund in 34 years and isn't going to now. It isn't true that they make the glasses on site. They contract the work from a lab that they say gives them one chance to make corrections.

Love this LOCAL shop. It was quick to get an appointment, the doctor was friendly and got to my…read moreprescription so fast. There was very little back and forth before my vision became perfect. The Optometrist completes the lenses on site, so there's no sending things back and forth and waiting for a lab to complete your lenses along with 2,000 others in another state. Shes been doing glasses for 30 years. The Price was right, the timing was right. Love this place

I first visited this practice when I got an acute scratch on my cornea. The staff and doctor were…read moreincredibly kind and helpful every step of the way. I felt very seen, supported, and taken care of. Now I visit them for my regular eye exams and remain supremely happy with their service across the board. Highly recommend!

My mother needed new glasses and then a few weeks later she needed an adjustment. Both times we…read morewere met with friendliness and good knowledge of their product. Mother is 98 and they worked well with her to get the right pair of glasses and then to make sure they fit well. I was very pleased with the entire experience

Came here because we were visiting from out of town and my son's new glasses were slipping off…read more Everyone was so friendly and helpful. The doctor took his time and made sure the glasses were fitted properly. We are so grateful for your kindness. Thank you

Mr. Bowen and his staff are experienced, knowable and up to date on the latest eye wear products…read more Everyone was polite, professional and friendly. The prices of my new frames and lenses were outstanding. I can honestly say without a doubt, he is the best in the business.

I am really happy with the service at Tunnel Vision. I rarely have to wait more than a few minutes…read moreto be seen. I have some complicated eye problems, and Dr. Newton's relaxed manner and the thorough testing that's done reassures me that I'm in good hands. My glaucoma is now under control, and I'm no longer bothered by "dry eye." The front desk people are friendly and efficient, and the optical department helps me find the best product(s) when I need to get new glasses.

I've seen mostly good reviews and as A potential new patient I thought I would take a ride from…read moreSouth Asheville to see the office and book an appointment for a yearly eye exam. When I arrived, Asked the receptionist if they accept my vision plan which is through Manhattan Life. She said that she wasn't familiar with this plan and would ask her colleague/supervisor, who told me "This is not South Asheville you'll have to pay us and Submit on your own", in a very arrogant tone. Wow, I guess I'll research closer to home. The only reason I visited this mill of an office was that a friend used them once and had a good experience. Perhaps with the doctor who has excellent credentials, but he should think about changing some of his staff. I've been in the medical field for 35 years and never experienced such arrogance.