Great experience. Very responsive and professional. Fantastic cleaning. Highly recommend.

Carolina is so professional, a great communicator and her and her team do a fabulous job. The team is usually a group of 3 ladies. We've hired other house cleaners in the past that we felt were very expensive and things didn't feel drastically cleaner after. When Carolina comes, we come home to a SPARKLING house. It is such a treat, there's nothing like a clean house. Thank you Carolina and crew! read more

Carolina and her crew are consistent, efficient, thorough, and professional. I can always count on them, and it has been so helpful to have my house cleaned on a regular basis. read more

Carolina's Housekeeping is such a wonderful service; Carolina met with us before the first visit to make sure she understood exactly how I wanted the cleaners to spend there time, and she even came to the first cleaning to again ensure things went smoothly. The ladies accomplished SO MUCH in the time I had them hear each time, such a good value. read more

Carolina and her crew or experienced cleaning pros did an amazing job on my rental property. I was for fortunate she was able to squeeze me in and they went above and beyond with the level of service she provided. read more

Carolina and he crew are absolutely amazing. We are so picky with cleaning and have hired different people over the year, but Carolina's team is the the very best! They wonderful to work with, and each time they clean, I am blown away by how thorough and good of a job they do. I always walk in and feel so grateful for how nice a job they did. There are no missed corners, the level of detail is impressive, and they are super respectful with our home and guests when we have them. Highly recommend! Definitely plan ahead to schedule as they are busy but worth connecting with. read more

Carolina's team is the best! I'm getting ready to rent out my house and I needed it cleaned per the property managements instructions. Her team was detailed and efficient with a great price. I'm so grateful! read more

Carolina and her team are friendly, professional, and they always do a great job. We are on a routine cleaning schedule about twice per month. We started with a deep cleaning to get the house ready for a more scheduled / routine cleaning. At every appointment the team leader discusses which areas we would like to focus on and we agree on a time range which is how pricing is set. (For us we like to focus on floors and bathrooms). We highly recommend Carolina and her team. read more

I have been using Carolina's services for months now. I wanted to write a review immediately but thought that I would give it time because I am big with consistency and am very picky. With that being said, let me tell you that these ladies are beyond incredible! They come in while I'm at work and are completely trustworthy and excellent with communication. They do a fantastic job cleaning very throughly. My house has never been cleaner! They come every other week and I have to say what an absolute treat it is to come home from work to a spotless home. They are so kind and listen to all of my needs. I seriously couldn't be happier with all that they do! Life gets so busy and I have truly enjoyed my life so much more because I have more time for my kids and husband and don't have to stress about my house being kept to the standard I want. I recommend them to everyone I talk to because it truly has been life changing. I don't know why I didn't do it sooner but plan on employing Carolina's crew for the long haul! read more

I want to start with a bit of information about me. I have been using cleaning services for over 25 years on homes that I own, have owned and also for some of my clients homes. I think I can almost come close to saying that I have seen it all. I should also mention that I like for things to be done right. The real right, not the right that exists in a lot of the service providers minds these days, the real kind of right! WIN/WIN! FAIR FOR FAIR! LONG TERM BUSINESS IS HOW THE REAL MONEY IS MADE! I will update my review every now and then to share how my experiences have been with Carolina's Housekeeping. I will do the best that I can to be as honest with my experience as possible. On the first day out, Carolina presented herself pretty well. She really listened to what my needs, thoughts and concerns are. She quickly and very professionally responded and made me feel at ease. I really did get a good feeling about her. So, we decided to schedule to have her out to see her work. Today was the second day out to our home, the actual work day. Same smile. Same good energy. She moved fast, but not so fast that she damaged things. She is careful and it is obvious that she cares. Her assistants were also careful and friendly. I got a good feeling from them too (so did my dogs). Unlike the feeling that I got with most of the others that I have worked with, I felt at ease, comfortable and like I was in my own home. I want to keep typing and telling all about my experience today but I think that may be going too far. I will just end it at this: They did a great job and I am very happy and will be working with them again, here and on other projects that I have. USE THIS SERVICE AND USE WITH LONG TERM BUSINESS IN MIND. I THINK YOU WILL BE HAPPY YOU DID. read more

Carolina's housekeeping is exceptional. I needed a quick assessment of the amount of work a rental needed to return it to the move in ready condition and called a few places on a Sunday. Carolina picked up the phone and 20 mins later we were already walking through the property. She is highly competent in what she does. Scheduling a cleaning appointment was a breeze. Her crew of 3 came in on specified day and did a fantastic job. Because of my busy schedule I was not available for the final walk through until late on that day and Carolina accommodated it. She came in later in the evening and even put in extra 40 mins of work for no additional charge. I highly recommend hiring Carolina's crew for all your cleaning needs. read more

I never heard back after I left multiple messages by phone, through their website, and even Facebook. Even checked the obituaries and did a thorough Google search but found nothing to explain the silence. It was just odd. I don't know what happened to Carolina's Housekeeping but I won't use their services again. I'd been recommending them for well over a year but with no replies, no call backs or even a response to my prior review, I'm done. Thankfully Yelp gives me the last word. read more

Because of health issues, the lovely woman who has cleaned my home for over ten years had to retire. I was a bit panicky about how to find another person (s) who was as reliable, trustworthy, and proficient as she was. But I did!! Carolina's Housekeeping. From the very first moment when she returned my call, it was a positive experience. When her team arrives it is like a combination of busy bees and magical fairies. You will NOT be disappointed. Carolin's company is small and it's the holiday season so be patient, she's worth the wait. read more

Carolina was prompt and very accommodating. I needed a last-minute move-out cleaning and she was happy to fit me on short notice. She was personable and she did a thorough job. She even sent me photos and videos of the completed job since I wasn't able to immediately inspect the job in-person after she finished. My property manager was so impressed with her and her crew's work that she asked me for Carolina's contact information! I highly recommend Carolina's service. read more

Carolina and her team are awesome! I've had them come to my home twice so far and I couldn't be happier. Carolina always texts me to let me know exactly when they'll arrive and when I come home my house smells wonderful and is sparkling clean. I also appreciate that she brings a team of 3 or 4 women so she's in and out quickly without compromising the quality of her services. The best thing you can do for yourself is hire her, you won't be disappointed. Thank you Carolina! read more

They do a great job! I've been very happy. Quick communication. They come on an as needed basis with me, which works perfect. For me, they do the basic cleaning - bathrooms, floors, dusting, etc. it's great. Reasonably priced and they'll clean by the hour, so you get to select how much work. They come in teams. A+! read more

I've used Carolina's Housekeeping in August for some deep cleaning and Carolina's team did a great job. HOWEVER, I needed them in time for Thanksgiving, and I got NO response from her. I sent her a text on 11/14, left a voice message on 11/15, and requested a quote through Yelp on 11/16. On the voice message I apologized for the late request, and I knew they must be busy due to the holidays. I also said I understood they may not be able to service me and to possibly refer me to another housekeeeping service. A professional business would contact a returning or potential customer within 12-24 hours. Here on Yelp their page states a 40 minute response time and a 100% response rate. Carolina was quick to respond to me for new business, and I was very pleased with their work. However, I'm very disappointed Carolina did have the common decency to contact me whether or not her business could service me. Bad customer service. ****Update: Carolina called me back and left a message within 1.5 hours of posted one star review. She apologizing how very busy she is and to give her a call after Thanksgiving. No reference for another service as requested since I am obviously in a pinch. Sorry Carolina, a bit too late. I ended up finding a great cleaning service with great customer service, responsive as advertised, and did a fantastic job. read more

I love that Carolina and her team are willing to do all that I requested. They did a wonderful job!

Carolina and her team are great. Not only do they clean thoroughly and well, but importantly to me, Carolina is very communicative, responsive and dependable. There is never a long lag in replying to messages, which is an overlooked but really important skill given we are a busy household. Definitely who i would recommend in Santa Rosa. read more

Have to start out by saying I have heard nothing but good things about the cleaning services with Carolina. Friends have told me she does an amazing job and 100% trustworthy which is why it is a shame that I couldn't seem to get her to book my house. I tried twice to book a cleaning time. I had planned on making it a weekly service when I got back from vacation but after a few reply's I never heard from her. Then a few weeks later I asked again about a cleaning this time just a one time thing because I wanted to see if she was a good fit and after one reply nothing. Super bummed by did end up finding a super house cleaner that fit me right in weekly! read more

Carolina and her crew are amazing! Carolina was quick to respond to my inquiry for a once a month clean of our 1,800 sq ft home. She even came to the house prior to the cleaning to do a free walk through to discuss our cleaning needs and estimated time/price. The crew arrived and spent more time than estimated (due to us requesting a very deep clean) but when we arrived home the house was cleaner than ever before! We are very happy with Carolina's services and will continue to use them. Thank you!! read more

I highly recommend Carolina and her team. I used her service for a deep clean and then a bi-weekly cleaning. They were extremely thorough and do a fantastic job. My house never looked better. Carolina is very responsive returning calls and texts in a timely manner which in this day and age doesn't happen regularly in the service industry. I've used other cleaning services and have been disappointed. I plan on using Carolina and her team for a bi-weekly cleaning and am so happy to find a cleaning service that measures up. read more

Almost 5 years later Carolina and her team are still firing on all cylinders. She's added new people and they all work hard to do a good job. And her mother now makes delicious tamales instead of cleaning. Great job mom. read more

Extremely responsive, easy communication and so flexible with me to clean the bedrooms first so my baby could nap while they cleaned downstairs. Followed all COVID protocols and I felt so so pleased with the beautiful deep clean they did after a year of minimal cleaning in our house. It's Sparkling! I can't wait to have them as regular cleanings at my house. read more

Very thorough, friendly, and efficient. Super easy to coordinate with and the team that came to clean the house was friendly as well. Competitively priced for the area, can't recommend them enough! read more

Their level of service deserves more than 5 stars - they did an amazing job on our home. HIGHLY recommend them to anyone. We just moved here a year ago and are so happy to have found Carolina and her team. read more

Carolina's Housekeeping is an amazing company. Easy communication, great cleaning/sanitation, and friendly people. Judith, Anna, and the three other women that have been to my house two times are accommodating, friendly, professional, and safe with their covid protocols. I would highly recommend to anyone for just basic weekly/monthly cleaning and move in/move out cleaning. Thanks again ladies!! read more

Quick response time and accommodated my schedule needs promptly. Charged me $180 for an hour and a half. She quoted me $120 an hour and worked with my budget. Was a half hour early which would seem good except I wasnt ready for them when they arrived. Cleaning was throughout and did more than what I asked for. Even made my bed. I would of given 5 stars but was a bit disappointed that I had to do some sweeping under furniture after they left and some spot cleaning. The owner reached out to me to rectify what was forgotten. They are an honest and trustworthy company. Nothing was missing, I even had a jar of cash sitting out that I noticed after they left and it had been untouched. Overall I do recommend them and will use them again in the future. Thank you for helping me get my home ready for our new baby! read more

Carolina and her team ALWAYS do a phenomenal job! They are prompt, professional and thorough. They don't consider their job completed until they know they met your expectations. Carolina is wonderful at communication and priced fair for the quality of work they do. I have used them for periodic cleanings and also on a move out and they always exceed my expectations. I highly recommend them! read more

This is a great service, they are reliable and very reasonable. Do a consistently good job and are trustworthy. Several members of my family uses her services, highly recommend them. read more

Carolina does a wonderful job cleaning my house . I trust her and her team in my home and appreciate the attention to detail. I have referred her to friends and family and have nothing but great things to say about Carolina's Housekeeping Services, and I'm pretty picky. So happy to have found her!! read more

Love their work! They do such an amazing job with little details, they are super responsible with covid right now which I totally appreciate! Give them a call you will love Carolina she's is super friendly and kind and does an amazing job cleaning with her employees! read more

These ladies are great at cleaning, they are reliable, and they are thorough. I highly recommend them.

I started using Carolina two years ago when I hurt my knee and wasn't able to clean for myself. She came over and gave me an extremely reasonable price fairly quickly. She has been cleaning my apartment every two weeks ever since. She is kind, reliable, responsive and flexible. I love coming home every other Wednesday after her and her crew have cleaned. My place is immaculate. I could not recommend her more. You will not be disappointed. read more

Thank you Carolina! Your housekeeping service is simply fabulous! Carolina and her staff left my home spotless and immaculate for the next tennants. Her prices were very fair and she gives you a quote before she starts. When you need to hire someone for regular cleaning, move out or move in give her a call. She is professional, kind and I highly recommend her business! read more

Carolina is a ray of sunshine. Her smile is infectious and makes getting a house ready to turn over to new owners a bit easier with one less thing to worry about. Her crew of ladies is as hardworking and as nice as she. The place was spotless within a few hours. I highly recommend Carolina's Housekeeping. read more

The ladies always do such a thorough and amazing job. With 2 adults, 4 kids, and 2 dogs home pretty much all of the time lately, they have their work cut for them! Carolina is always prompt in getting back to me with availability and is always so sweet. Highly recommend! read more

Great job, great crew. I appreciated them coming so far out to my location. Would recommend!

Such an incredible, timely, reliable, wonderful crew. We've worked with Carolina and the team for over a year now and I've never been anything other than elated with them. They do my business and my home and it's wonderful to have their level of care in my life. read more

I had Carolina's team come to do a deep clean of two houses on the same property on the same day. They showed up promptly, were extremely communicative with me all along the way asking me to do walk-throughs and double check their work and if there was anything that I'd like redone. They worked very hard and the houses both sparkled by the time they were done. Not the least expensive choice for housecleaning, but the quality of their service was well worth it. Thank you Carolina! read more