The black haired bimbo of the dentist, literally cracked my front tooth, trying to fix a cavity on it. Imagine a world where you go to the dentist to fix your tooth and instead they crack it. When it happened, I stopped them despite having a mouthful of instruments and said hey I'm pretty sure you just cracked my tooth and her and the tech basically just laughed at each other and dismissed it. I then went to another dentist to confirm they did indeed crack my tooth. Now they've been dodging calls. Stay far away! read more

The absolute worst dental experience I have ever had not only are they inadequate what they do they overcharge and when you don't agree after I paid over $2700 to have two teeth extra they said oh they made a mistake and wanted another $116. I have got to hire a lawyer even if it cost me thousands of dollars more beware of this bullshit place to go horrible people horrible they should revoke their license I'm reporting them to the Dental board myself. They didn't tell me they weren't in my plan and then charge me exorbitant fees. read more

That's good Work easy to get an appointment. Lotta problems at the front desk with communication.

Beware!!, I do not recommend them at all, where to begin, first they upcharge you for all services and falsely file with insurance . they want payment upfront before treatment and if you overpay they will not notify you, they will hold it unless you chase them down for refund. I was charged for a gum treatment was only given a cleaning and flossing they charged me $65 and filed with my insurance for gum treatment, It should have cost me $0. I did a stop payment on my cc. During a root canal, an instrument was broken in the canal of my tooth. I have had several root canals over my life time never heard of this," its improper techniques", It should have been was a red flag when I was required to sign a release before the root canal treatment. Carolina Dentist did offer compensation for their error they refunding me the $408.00 for the root canal but did not hesitate to file it with my insurance company and was paid $408.00. Carolina Dentist referred me to an Orthodontist to redo the root canal and unsuccessful in remove the broken instrument. costing me additional $1300.00. Then I had to return to Carolina dentist to have the crown permanently glued in, another horrible experience I was left with glue all over my new crown and gums. read more

This place is HORRIBLE. I have had 2 root canals done by them and both of those root canals need to be replaced. After my first visit, they overcharged me just under $1,300 and it took them 8 months to reimburse me. I have been suggested to multiple times I need to sue them and get my money back from the root canals. Stay far away. This place is dog water. read more

I set a date and tome for an appointment. Confirmed it with my boss. Confirmed it twice with Carolina Dentists midtown. They texted me that same evening and next morning to set up another appointment. They never booked it!! Can you say UNPROFESSIONAL AND INCOMPETENT!!! I texted delete my number. read more

I have been to Carolinas Dentist twice now and both times I was told that my insurance would cover the cost and both times I have been billed. The second time I questioned more than once whether my check up would be covered and I was assured that it was. They also constantly try to up sell - so much so that I don't know if a procedure is needed or if they are attempting to generate revenue. There were 3 different caregivers in the room and I know they have a lot of expensive equipment that needs to be paid for. I don't recommend the practice. read more

It's the most expensive Dentist around. My husband went for 2 crowns today. They said they have a Mill machine in house. The machines is down so now he had to go through the pain of temporarily crowns and have to go back next week!! If next week goes this bad again we will change dentists. If it wasn't for Rochelle we would have left already! 4622 oleander, Wilmington NC read more

Solid overall. Very very thorough and painless when I got my root canal plus crown down

Unless you are rich do not go here. It's a scam with really fancy equipment so their prices are 3 times what they should be for something as simple as a filling. My insurance covers 100 percent of a filling up to a reasonable price, but these jerks want $850 for 3. Also, while running some plastic device with a light over my teeth they chipped a filling and they want me to pay them to fix it. The worst part is they wouldn't even provide me with my covered free cleaning and said I needed to save for a deep clean. Scam scam. But there is like 50 employees so they all gotta get paid I guess and the stupid sunglasses they give you aren't free read more

Rude at the front desk. I called with my insurance information like they asked me to the morning of my appointment. When I arrived that afternoon, they started talking to me about a dental plan and the cost of $434 for. The initial cleaning and. X rays! I asked if my insurance would cover the visit and someone rudely said you didn't give us your insurance information. I said yes I did I called this morning. The dental hygienist was great, however the dentist told me I had two fillings that had come out, and they needed to be redone. A few days later I got the quote for the dental fillings and the lady said they should have never done my initial visit without my new patient paperwork. I said I dropped that off in person to them on my lunch break. I got a call back later saying they accidentally shredded that new patient paperwork, and could I fill out the forms again online. I was unhappy so I had my records transferred. The new dental office I went to was fantastic and told me I didn't need two fillings as far as they could tell. I feel like I've been lied to, emotionally stressed over another mouth procedure, and would NEVER recommend My Friends Dentist to anyone. read more

I moved to Wilmington 1-1/2 years ago and had a bad experience with first dentist I tried. I urgently needed to have a tooth looked at. I called Carolinas Dentist on Oleander and explained the problem. They got me in right away and all my problems were resolved - all within a week. It's been a long time since I felt this good about a dentist office. Try them, you won't regret it. read more

I literally can't say enough good things about My Friend's Dentist. They are the kindest, genuine, compassionate group of people. I became a patient 3 years ago when I moved to Wilmington and they completely changed how I think about going to a dentist. The make me feel so welcome and comfortable every time I'm there. Katie is usually my hygienist and she is so incredibly sweet and professional. Dr. DeFee is so kind as well. Always asking me about how things are going in my personal life, not just about my dental health. The team at the front desk are always so accommodating and professional both on the phone and in person. They take most insurances and I've never had any issues on the financial side of things with them. I've had a lot of work done to my teeth over the last 3 years and I have My Friend's Dentist to thank for the wonderful experience. Thank you Dr. DeFee and the team! read more

Had a great experience at My Friend's Dentists!! Dr. Defee is a top notch artistic dentist!!! Highly Recommend!!!!!

Dr. Mike and his staff offer state of the art dental care while making their patients feel comfortable and at ease. I am lucky to have been a patient of Port City Dental for many years and have seen a smooth transition by providers and the staff has always made me feel like family. I look forward to many more years of care knowing that I am in good hands with Dr. Mike. read more

This practice deserves no stars. I had been a model patient for 5 years. I never missed an appointment, paid my bills, showed up on time and always called if there was a delay. Since February of this year there was a sudden change with Dr. Hamilton leaving his practice and having his brother in law Dr. Defee take over. Other staff members left the practice over the following months and while I have missed them at least my hygienist, Amanda has stayed on. While I embraced new members like Kristina who was sweet enough to send me note in the mail telling me how much she enjoyed chatting with me. However, Dr. Defee has some staff members that are rude and unprofessional. I called to change my appointment and this person kept putting words in my mouth instead of asking question or repeating my exact words for clarification. I pointed out the fact I did not like her saying things that I did not say. She then said she wanted to place me on hold, but instead hung up on me. I phoned back and again pointed it out that she hung up on me, but she made a phony apology. I can tell a lot from persons voice and I knew she didn't mean it. I then just asked her to have Amanda call me back. I never got my call returned, but the next day the manager of the office called to tell me I was dismissed from the practice because of what that snot nosed liar said. (Yeah she wanted my forgiveness so badly that she turned around and had me dismissed from the practice.) What a phony! My appointment was the very next day and he cancelled it. He was no better than her. Good riddance to Port City Dental. read more

Things have changed. Tristian was great. I have experienced problems in the past year with appointments endless confirmation calls and texts. No follow up with updating records. Poor customer service. Remember to confirm your appointments or they cancel them especially if you have Medicaid.... read more

Happy New Year to Dr. DeFee and his staff at Port City Dental! Wow what a way start the new year 2018, by completing your smile with beautiful white teeth and fresh breath! Dr. Defee is a perfectionist, which I very much appreciate. As I walk into the office, I am greeted with two smiling faces, Tori and Christa, who are ready to meet my needs and prepare me for my visit. I have the honor and privilege to visit Port City Dental every six months for a thorough cleaning with the best Dental Hygienist, Amanda who is kind, gentle, soft spoken, and who has a beautiful smile. I enjoy going to my cleaning appointments to refresh my mouth and teeth and to make sure everything is in order. I leave feeling clean and eager to return to my next appointment. I love the equipment used to clean my teeth, such a soothing experience. After my cleaning, Dr. DeFee comes in and sits down beside me to check my teeth and shares the report submitted by Amanda. I feel trustworthiness with Dr. DeFee and Amanda. The condition of my teeth is explained, and my questions, if any, are answered in detail. Dr. DeFee smiles and asks, How are you feeling today? He is an exceptional Dentist and I 100% trust him and his staff with my mouth and teeth and also my husbands! Kristina, my favorite Patient Support Lead smiles and is exceptional, making sure my appointment was everything I expected it to be. We are a great team. I appreciate being included, feeling part of the team! She's so awesome, and actually the whole team at Port City Dental is. How wonderful it is to have one place that does all mine and my husbands dental work, Invisalign, braces, cleanings, tooth distractions, and filings, it's a great place to go! The best dental financing which provides excellent insurance, the one I am familiar with is Care Credit. You see, when I was born into this world I had a stroke and I have a crooked mouth and smile. Dr. DeFee has diligently worked to correct my teeth and smile. I trust his decisions in my dental care. He is constantly working to assure that I am a happy patient and provides the best dental care above and beyond! Thanks Dr. DeFee and staff for your dedication and warm atmosphere. My husband and I look forward to many years of care with Dr. DeFee and his staff. RATING 5*****plus read more

I had my first visit at Port City Dental recently and it was excellent! I absolutely dread going to the dentist but was greeting by very friendly staff who walked me through every part of my appointment. They asked questions and cared about improving my overall dental health, not just focusing on the reason for my appointment. Wonderful staff and the best experience! read more

The office staff and the protocols at this office are terrible!! My family (4 of us) have been the model patients! Always come on time, pay our bills, come to follow-ups as they say we need to, etc... They cancelled my son & my appts that were set up 6 months ago because I didn't call and confirm!! When I set up the appts that is my confirmation that I am coming. Our time (re-arranging meetings at work, taking my child out of school) mean nothing to them!! They cancel our appts and do not care that we have had them scheduled for 6 months and on our calendar. Terrible practice & not a nice way of thanking us for being customers. I called a new dentist office today and got appts for all 4 of us within the next 2 weeks (they squeezed us in due to what happened) and promised that they do not cancel any appts after made unless we call to cancel/change them. Thank goodness this will not happen again!! read more

Awful experience - another traumatic encounter to add to the list of reasons I hate dentists. If you're scared of dentists, this is NOT the place to go! Always in a rush, they make you feel ridiculous for being scared and almost like you're beneath them (hygienists included), insensitive, don't explain anything to you, and just tell you that they're trying to get their work done, and need to do it, no follow up to see how you are or how your experience went - none of those things make me feel comfortable. Then, if you cancel an appointment, you get chased for money. Not an explanation as to why you left the practice, or how awful your experience was, no - they don't care about any of that, just the money. Still sore and swollen, and pulling tooth fragments and pieces of bone from my gums and it's been over 3 months since my last experience there. If you're like me, and a lot of the population, who are terrified of dentists, do yourself a favor, and find one that actually cares - not this place. read more