Caroline recently helped my husband and I purchase our first home. We began the process back in March with a Redfin agent. We found a home we liked pretty quickly and decided to put in offer in. The process was less than desirable as we didn't have a sense from the agent if we were making a good decision or if our offer was going to be enough to get the house. We did not win the offer and decided to consider hiring a traditional real estate agent. That's when we found Caroline on Yelp. Our initial phone call was over an hour and it felt so natural. She got to know us, and told us about herself and the market. She had a good sense of what we were looking for in our range and assured us our house was out there. Caroline spent the next three months looking at houses with us every weekend, communicating with us by email/phone/text, and keeping us positive in the stressful process. While she has other clients she is working with, she always made us feel like we were her only clients. She would provide us with houses hitting the market within moments of them becoming available (often the same ones we were emailing her!) and insight into the neighborhoods and homes. She gave her honest opinion on the home itself and pricing to help us make an educated decision. She helped us maintain a positive outlook when the market seemed to be out of our favor. We came close to putting an offer on a few houses, but after hearing her insights decided to pass, which was ultimately the right decision. When we found our home, Caroline was honest about things that would need to be done, but also made us feel confident putting in an offer. She made the process easy to understand by reviewing our documents with us, coordinating with a mortgage lender, and negotiating on our behalf. She helped us select a trustworthy inspector and has recommended local businesses to do work on our home when the time comes. She is a one stop shop for all your home buying/renovating needs! Caroline has been in the business for over 30 years and grew up in this area so she knows it very well. She is the ideal agent for first time home buyers who are interested in being a part of the process every step of the way. My husband and I joked at the end of our search that we could be licensed agents with all she taught us. We have already recommended Caroline to friends who are interested in buying a home in the area and will continue to do so in the future. Thank you, Caroline, for all of your help! We are so happy to have found you and miss spending our weekends hanging out with you! read more

Update: We used Caroline again to buy our new house. Had another great experience! She was kind, competent, and patient. It took a few months in a tough market, but we ended up in the perfect house. Happy to recommend her to anyone. read more

Caroline is the BEST there is! After my family hired her to sell my grandmother's house in Watertown, I used her to buy a condo in Waltham 4 years ago. Working with Caroline was so great that I hired her again this year to sell that condo and to buy a house in Marlborough. Caroline treats her clients like family and has a vested interest in the outcome of her sales. I appreciate her honesty and frankness when looking at properties - she will be honest if she doesn't think a place is worth the investment. She made a very complicated and stressful process as easy as possible and worked very hard to make sure that I got exactly what I wanted. Caroline is the antithesis of a typical agent: honest, fair and hard-working! No need to waste time considering other agents - Caroline is simply the best! read more

I just closed on my new house in June. And I cant thank Caroline enough for all that she has done. I would give her a million stars if I could. My deal seemed fairly easy and stress free, until, on the day of the closing, Caroline noticed a water leak in my basement, during our final walk-through. She told me we must find out who is to pay to fix it and not close until then. We were told by the property manager, that it was a condo expense and covered. The manager later back tracked on that and the sellers didnt want anything to do it, since I had already closed. I was left with, water leaking in my new house for almost 2 weeks, a lot of argument on who was to fix it and then presented with $3200 bill. All through this ordeal, Caroline, stood by me and often times fought on my behalf, she came up with ideas to help me negotiate with the condo association, sellers and their broker. I had already closed on my house and Caroline, had already received her check. So she could chose not to be involved, but she was and always told me "we are in this together" and helped me every step of the way. She came on weekends, sometimes early mornings and at just about anytime I called her, with an SOS. The issue is finally resolved and the association is paying for it, even if it took a long time to fight and resolve it. I just want to thank Caroline for her help and standing by me, her client. She has won a client for a lifetime and all my referrals from now on. If you are looking for a conscientious, honest, hard-working, someone who truly works on your behalf and also is a lot of fun with a great sense of humor, call Caroline today!! read more

If I could give her more than 5 stars I would! I am going to cut to the chase. All the reviews are accurate. She's dependable, hard working, very knowledgeable about conditions of homes, communicates constantly with you, has various contacts for home-related things, and the BEST REALTOR you will find. What blew me away was her genuine interest in your happiness. I am a pessimist and I initially didn't fully accept the glowing remarks of all the yelp reviews. It wasn't until I worked with her that she restored my faith in humanity. I know it's dramatic but she was that influential. She is an outstanding person who does her job well. You will not regret working with her! read more

We love Caroline! My husband and I just bought our first house with Caroline and we were so lucky to have her. Not only did she become a fast friend, but she was extremely experienced, hard-working, and trustworthy. We worked with Caroline for over 6 months to find our house. Caroline never pushed us and made sure we learned through looking what we wanted as a couple. She was in constant communication throughout the entire process. We spoke with her at first on a weekly basis and onto a daily basis and she always responded quickly and was on top of everything for us. She brought us to every house we wanted to see and offered her honest and experienced opinion. We have already referred her to a close friend and we will continue to refer her to anyone looking for the best realtor in the area. - Laura & Jay P. read more

Caroline worked with me to find the right home for almost a full year. Throughout the process we basically became good friends. She seemed to always be able to find time to meet me to see the homes I was interested in. She is very knowledgeable about things to look for as well as things to stay away from (which kept me from getting a house that turned out to have significant foundation issues). She is also knows many people in the industry to help throughout the purchase and financing process. I have now lived in my home for 6 months and could not be happier the choice that we came to. If you are looking for a home in the area, I would highly recommend using Caroline as your real estate agent. read more

Caroline was the perfect realtor for me to have as a first time home buyer! From the initial phone call all the way through the closing she was there to answer any and all questions that I might have had, and she always provided a full run-down on any of the contracts or steps in the process. This was perfect when reading through all of the legal contracts, and it helped tremendously in understanding what I was being charged for. From the beginning she was super alert when it came to finding new listings. Even though I was checking multiple times daily she would always beat me to sending over a new listing! Throughout the entire process a quick email, text, or call would almost immediately be replied to. I never waited more than an hour to hear from Caroline even though I knew she was already super busy. Any and all questions I had were always answered, no matter how silly they probably were. Without Caroline I would not have been able to make my home purchase happen! Would highly recommend to anyone! read more

I wish I could give more than 5 stars because Caroline is simply the best! We first met Caroline in 2012 when we were purchasing our first condo in Walthan - she was the sellers' agent. We were so impressed with her negotiation skills and her persistence that we called her in 2016 when we started to look for a single family house. During the process of looking for our home, which on and off took over three years, Caroline was extremely knowledgeable about the market, responsive, generous with her time, hard-working, and just an overall pleasure to work with. She was always there when we needed her - she would get back to our emails / texts almost immediately and would send us upcoming and new listings she thought we might like! She would set up showings for same day or ASAP, including at non-conventional times, which is very convenient for anyone who has a 9-5 job. She was very knowledgeable about various neighborhoods in Waltham and about the condition of the homes we looked at together - she would advise us on the spot if she thought the home would need work and how much that could cost. Caroline stayed with us for all these years, checking in periodically, but NEVER pushing for us to make a quick decision. When we backed out of three offers over the years - she was extremely supportive of our decision and would always tell us "we'll find it!". Most importantly, once we found our perfect home, she worked so hard ensuring that the offer / closing process was extremely smooth, with the least amount of pain and stress. I simply cannot recommend Caroline enough!!! She really cared about truly finding the right home for us, no matter how long it took! After having worked with Caroline for all these years, I can say that she is not only the absolute BEST real estate agent we've ever met / worked with, but she has also become a family friend. Thank you, Caroline, for all your help and support over the years! read more

Caroline is a great realtor! She recently helped me buy my first home after a yearlong process. I greatly appreciate how knowledgeable, patient and understanding she was during the search as I had a tight budget and my sights set on only a few selected areas. Once an offer was accepted, her work really began! Although the seller was particularly challenging, she fought for me and looked out for me every step of the way. Communication was so easy - she always responded to emails and texts in minutes. She also set me up with a great team (lender, lawyer and home inspector) and went above and beyond herself to ensure I was in the best situation possible. I would highly recommend Caroline to my family and friends. read more

Caroline was instrumental in finding my fiancé and I the perfect home. She was attentive, honest, and just an absolute pleasure to work with. Our transaction got a little messy due to an estate sale, and she was able to keep us updated and in touch with what was going on in the process. Would HIGHLY recommend Caroline for any homebuyer! read more

Caroline is phenomenal. As a first time homebuyer, I had no idea what I was doing. She made a potentially stressful process really easygoing. She breaks things down and explains everything really well. She will definitely fight for you and has your best interest at heart. Caroline specializes in the Waltham area but is knowledgeable about other areas as well. If something is wrong with the property, she will flat out tell you in all honesty. I find this to be really important when working with a realtor - someone who is sincere and honest about both the positives and negatives of a house. From the very beginning to the very end, she will fight tooth and nail for you. I will definitely refer Caroline to my friends and coworkers. read more

Going into the home buying process I was extremely skeptical of traditional Realtors. I am not a fan of the typical Realtor spin, "now is a great time to buy" and the commission system which doesn't necessarily incentivize the buyer's agent to find the right house or get the best deal for buyers. Therefore, I was very interested in the Redfin and Zip Realty business models in which the buyer does more work and saves money on commission through a cash back at closing. After checking out a bunch of houses on our own and with Redfin brokers, I quickly realized it was imperative to have a Realtor who truly knows the towns and local market. This realization and Yelp lead me to Caroline Caira. After a short meeting with Caroline at her local office, my wife and I were confident she was the right Realtor for us. She is what i consider a "straight shooter", she is extremely honest and genuine. Although she knows how to play the game with other Realtors, she will cut to the chase with the buyers about the quality and value of each house. She is especially helpful at closely analyzing the quality of houses during tours. She examines each area of the house and the heating/electrical systems, basements, and foundation. Caroline was very knowledgeable about the local neighborhoods and school systems. Armed with this knowledge, she was able to give us her opinion on whether the house met our criteria and the market price based on comps. During our 12 month search for a house, she was patient and there was no pressure to make offers until we found the right price. When we finally found the right house, she skillfully negotiated the best deal and was extremely helpful through the closing process. I highly recommend Caroline especially if your are looking for a house in the Waltham/Watertown area. PS. Don't forget to ask her about the fish. read more

We just bought our first house in Nov 2011 with Caroline. Caroline is the only real estate agent I will ever use again. She is very friendly, patient, funny and reliable person. As a first time home buyer, I had no clue what to do and how to start. She helped us every step of the way. It took us long 1.5 years to find a perfect home. She showed us a lot of houses in many towns. She never hesitated to take us where ever we want to see the house even though town was 50 miles away. She never got frustrated or tired from showing us the houses. The best quality about her is to find the negative things about the house first. Whenever we go to see the house with her, she points out all the negative things first. She has so much knowledge and information about houses, she know right away what could be good or bad with the house. She knew exactly what we are looking for and when we go to see the house she knew our decision even before we know. After finalizing house, she helped us finding great mortgage rates, and helped us every step of the closing process. She goes above and beyond to help you out and making sure your are satisfied with house and process. She even bought me excellent home warranty for one year. After we moved in, she occasionally check with us, how we doing and if we had any issues or questions. In short, She will not try to sell you a house, she will help you buy your HOME. I would highly recommend Caroline to others that are in the market for buying a home (or selling). read more

The best of the best! She helped a family member buy a house and she had nothing but great things to say about Caroline. Perfect for first time buyers, she would rather take you out to a dozen houses to find the perfect one than have a quick sale. She will tell you how it is and her experience and knowledge of the local market is unmatchable. read more

Caroline worked very hard marketing our home on a main street in Sudbury. We had marketed our home ourselves for several months. Due to Caroline's hard work and diligence once we listed our home with her it sold in three weeks for full price. She is remarkable and very professional. I would highly suggest anyone looking for a realtor to market their home they shouldn't look any further than Caroline. Buyers would also benefit from her experience when hiring her as their buyer agent. She is the best. read more

We were first time home buyers on a short deadline. We came to Caroline with limited knowledge on the process. Once introduced to Caroline, all of our worries went away. She helped us through every step and used her knowledge of each neighborhood to help us decide where we wanted to live. She worked around our busy schedules and showed us as many options as she possibly could. Caroline knows how to get things done and surrounds herself with the same type of people. Simply put, she made what is usually a dreadful process extremely easy for us and had us laughing the whole time. She is a pleasure to work with and we will recommend her to anyone... actually, we have already recommended her to a family friend. read more

We just bought our first home in August 2011 and never would have made it through the process of buying our first home in the Boston area without Caroline. She knew everything on the market, did tons of research for us on different neighborhoods and options, and when we found the place that felt like "home" she guided us through every step of the way. Caroline is an excellent advocate for her clients, making sure that we understood what was going on in the process, recommending excellent people to work with, and advising us well. She knows the ins and outs of the real estate market in Waltham, Watertown, and the Boston area. Caroline was very patient with us and never tried to convince us that a home was right for us until we felt that it was right. We couldn't be happier in our new home where we are looking forward to welcoming our first baby in just 3 weeks! Thanks, Caroline, for helping us find a home for our family! We would recommend Caroline to anyone and will certainly seek her out again. We got a great deal and owe so much to Caroline's advice and hard work! She made sure that everything got done in time, that we had all of the documents we needed, and was excellent at negotiating for us. Here are some of the highlights of our experience: - We didn't know the process well, and Caroline guided us through each step - We didn't know the area well, and Caroline knew all the contacts for people that we could trust - We were shopping on the lower end of the market, and Caroline made us feel like we were her only client - We made the rounds, visiting several open houses, and we never met an agent that we would trust over Caroline - Caroline will never let you fall in love with a house without first turning it upside-down. My favorite memory is her tapping away with a copper pipe in the basement looking for any signs of water damage or termites. read more

Caroline helped us get a property that was exactly what we wanted in this crazy seller's market of 2013. She was so available and responsive that a day after the property came on the market, we were able to have our offer accepted. Then, she was there every step of the way to guide and help us while we negotiated a complicated financing process. Because of her, we met the deadlines, got the loan commitment and closed when we said we would. I too would give Caroline a million stars if I could for being so professional, yet understanding and just such a pleasure to work with. read more

Caroline went above and beyond to make sure we not only felt sure about our purchase but also finished purchasing a home that was perfect for us...great neighborhood/location, good size, convenient commute. She was honest and very knowledgeable of the area, she will look out for her buyers and is attentive, she pays attention as she gets to know you, and what you need in a home. She is very conscious on your budget, and will work with you to make sure you find that perfect home. She is also very responsive and will return calls very quickly, never making you feel like you are asking too many questions.. and we certainly did! She has built an amazing team and will have great support as you move through the closing process. We recommend her to any buyers in the area! She is the best realtor! read more

We bought our first home (July 2010) through Caroline. She was recommended by a trusted friend. We visited many open houses etc and Caroline was always patient and informative. During the offer/sale process which got frustrating at times Caroline held her own and advised us well. I would certainly recommend her to others and use her again down the road. read more

Maureen B. Maureen B. Saratoga, CA 0 friends 1 review 5.0 star rating 12/10/2014 If you have a home to sell and are looking for the best real estate agent to handle it, then look no further.. Caroline Caira is the most competent, caring, dedicated and efficient agent I have ever met. I had a condo with some artist restrictions and a somewhat difficult board and had tried a few other agents, without much success. Upon first meeting Caroline, I knew I was in the hands of someone different. She immediately set about securing banks and assuring that mortgages were available.She decided against a broker's open house, as the artist community would really only apply to a specific and unique buyer and I applauded her decision... As I was an out of state owner, I really wasn't that comfortable having neighbors, etc. entering the property. The other agents I had talked to insisted on an open house. the next "miracle" thing Caroline did was she hired the absolutely best photographer and stager and the web site of our property was so impressive that even my 22 year old son said ,"who that place looks so great, even I would like to buy it".Caroline was available whenever I called or reached out to contact her...I felt she supporting me all along this stressful time. And, in addition, to all her exceptional knowledge and work ethics, she also had a sense of humor, which was welcomed in some of the most anxious days. And probably the greatest testament, we closed on the property for full asking two months after beginning the process. I could not recommend Caroline more. You can safely trust your search or your sale to probably the best agent in the Metro West area. read more

I ended up working with Caroline on a recent home purchase. She was a true professional and a pleasure to work with. She was also clearly a straight shooter, and that sort of honesty (sometimes hard to come by in the world of real estate!) really facilitated a smooth transaction. She also provides her clients a very high level of service, and knows the ins and outs of the local market. read more

All that I can say is that everything people say to praise Caroline here on Yelp is 100% accurate. We wanted a personal approach to selling our condo and buying a new home, and that is exactly what we got with Caroline. She makes you feel like you are her only client, even though it's very clear that she's popular and always busy. She set aside the time we needed both to get our property on the market and sold, and to go see potential houses with us so that we could find our dream home. She is extremely responsive to communication, she possesses unbelievable knowledge about the area and potential issues with houses, she takes the time to get to know you and what you want, and she has amazing contacts (mortgage brokers, inspectors, other realtors) to help move things along smoothly and easily. I am SO glad that we believed the reviews here and chose her as our broker. read more

We selected Caroline based on the reviews on yelp and I must say it was the best decision we made. Caroline is very practical and always makes you see the weaknesses which we usually tend to miss... Her years of experiences seeing so many hundreds of houses really helped us understand our needs and the qualities of a house better and match them with our budget. I highly recommend Caroline if you are looking for someone who gives you different perspectives so that you can make the right decision. read more

If you have a home to sell and are looking for the best real estate agent to handle it, then look no further.. Caroline Caira is the most competent, caring, dedicated and efficient agent I have ever met. I had a condo with some artist restrictions and a somewhat difficult board and had tried a few other agents, without much success. Upon first meeting Caroline, I knew I was in the hands of someone different. She immediately set about securing banks and assuring that mortgages were available.She decided against a broker's open house, as the artist community would really only apply to a specific and unique buyer and I applauded her decision... As I was an out of state owner, I really wasn't that comfortable having neighbors, etc. entering the property. The other agents I had talked to insisted on an open house. the next "miracle" thing Caroline did was she hired the absolutely best photographer and stager and the web site of our property was so impressive that even my 22 year old son said ,"who that place looks so great, even I would like to buy it".Caroline was available whenever I called or reached out to contact her...I felt she supporting me all along this stressful time. And, in addition, to all her exceptional knowledge and work ethics, she also had a sense of humor, which was welcomed in some of the most anxious days. And probably the greatest testament, we closed on the property for full asking two months after beginning the process. I could not recommend Caroline more. You can safely trust your search or your sale to probably the best agent in the Metro West area. read more

Where to begin... My husband and I met with Caroline at the beginning of February to start our official home search (we are first time homebuyers and were looking to purchase in late summer). Caroline was so great to meet with, very knowledgeable and was very understanding of us being new to the process and needing time to think about everything. The day after meeting with Caroline we stopped by an open house at a house that we had been looking at online for months. (this was a recommendation of Caroline's) After walking into the house, we were in love. I quickly called Caroline after the open house to talk to her about it. After the initial shock of hearing from us so soon and hearing that we wanted to make an offer, without question she quickly hopped in the car and met us an hour later at the house. Having Caroline there to walk us through the house, point out the concerns with the house as well as the benefits, was so helpful and important. She noticed a few things that we wouldn't have on our own and worked with us on leveraging it when we made our offer. That nite she basically didn't sleep and read through the millions of papers (we were dealing with a re-location co.) to make sure that we were in a good place to make an offer. I must have emailed back and forth with Caroline 100 times a day for the next 3 days. All in all, they accepted our offer and we had our first house! I cannot thank Caroline enough for being with us every step of the way and helping to guide us through the process and point out extremely important things, which helped us in making our decision. Caroline was always so responsive and on top of things, so pleasant to work with and always made me feel like we were in the best hands. She was with us through the closing (where we found a leak in the basement..and she handled it with ease and kept us calm!) and still emails today to check in on us. I wish there were 10 stars that I could check off for Caroline, cause she was amazing. And....gotta love the fish!!! ;) read more

I am so happy in my new house and it's all because of Caroline! I was a first time home buyer and Caroline was right right realtor for the job, and for me. She walked me through each step, explaining everything. She is very clearly dedicated to her clients and genuinely wants her clients to find the right house for them. I never once felt pushed into a decision or that she was trying to sell me on something. She really wanted me to feel happy with my house (and I do!!). Caroline is incredibly attentive, available, and very communicative. She is impressively knowledgeable and I always felt I was in good hands. Admittedly, I found the process stressful and overwhelming; she was very encouraging and patient, while being realistic and informative. I never felt she was telling me what she thought I wanted to hear. Because she cares about her clients, Caroline will advocate for you - she successfully navigated me through some stressful situations and I don't think it would've ended as well as it did without her expertise, dedication, and commitment. Without any doubt, I would recommend her to anyone - she is exceptional and I'm so grateful! read more