Thank you for your years of service! That true small business service and support! No price hikes here, on fair trade services! From always having a Notary Service available, to good business practices with auto services, glad Carol's is still around! read more

I have had a great few experiences. After reading another review, about it being small- does size really matter:) ? Her having no sense of urgency when having multiple people there- that is because she takes her time and does it right, and makes it a pleasant experience. You don't feel like someone that comes in and gets the bum rush out. It's Media the way we in Media like things. Everybody's hometown as we say. It's my go to! read more

Customer service is not a prioity here. They are almost annoyed that you need help and constantly complain about how busy they are. MOST BUSINESSES ARE HAPPY TO BE BUSY. I dont know why I went back here except I didnt realize there was an alternative. They didnt know how to handle my issue and said they would get back to me. That was 2 weeks, 3 emails and 6 calls ago (all from me to her). I never got an answer. Today I went to another agency down the street. In 10-minutes, I had new plates and registration issued. I was so shocked that this was really so easy to solve. read more

The place smells like an ash tray. It's tiny and there is always a wait to get in and she shows no sense of urgency. Came here for out of state tag transfer. Took 2 weeks longer than my wife who I took to a different place. I'd recommend going somewhere else. read more

I went to have paperwork for selling a home notarized. I was silly in not shopping around and when I was told that it was 160$ cash, I had to leave and go to the bank across the way which also incurred another 3$ fee for ATM use. My partner got the exact same paperwork notarized, scanned and sent to him via email for $40. I knew I should have left, this was a scam. They were nice to my kiddos, but two lollipops and a kid compliment was not worth it. Find another notary. read more

Very, very pleased by our service from Sandy (and also Carol herself on the phone). We were able to transfer title and tags easily. Brava! Note: $5 fee for using a credit card to pay. (They like cash.) read more

I sold my old car and went here to make it official. No wait. Convenient evening hours. Parking could be a challenge with the state store (liquor) next door. My buyer enjoyed the chit-chat with the workers and they also enjoyed the sight of a happy kitty frolicking on the desk. Overall, the workers gave the impression they completely knew what they were doing. Just keep in mind that if you use a credit card to pay the sales tax and fees, you will pay a surcharge for that. And they do not take Discover or American Express. read more

This was the first spot that I went to when I first moved to PA about a year and a half ago. My favorite person at the shop is Sandra (or Sandy). She is super knowledgeable and helpful. I was nearing my deadline to switch over my tags from DE to PA, and she gave me some great advice on what to do. I also appreciate her humor, especially during these stressful deadlines for paying for these auto tags. The only reason I gave this place a 4 was due to an interaction we had with the owner. My boyfriend had to switch his auto tags from DE to PA. He was also close to some deadlines. When we went there, we were misinformed about what documents we needed. It seemed like she was in a rush and wasn't really listening to us. The misinformation delayed our process for about two weeks. Good thing we called and checked in with Sandra who informed us that we were misinformed. She was able to guide us into the right direction! read more

I would NOT recommend this place to anyone. I needed a title change for my brother's car (he passed away and we need to sell his car). I have never done a title transfer before and didn't know what was involved. I went to Carol's and explained my situation and gave them whatever paperwork they asked me for. Turns out they screwed up the process, did more than what I asked/needed, overcharged me and them blamed me. I dealt with Carol when I went back to address the mistake and she was nice but then I got a phone call from Sandy and she was the rudest person I have ever dealt with ! She blamed me for the mistake, she was very condescending, kept talking over me, not letting me explain and then hung up on me. I went to an auto tag place trusting they would know what they were doing because I didn't...I was wrong. I have never had a place of business talk to me like Sandy did, a complete disgrace. She never once apologized and kept blaming me for the screw up...they conned me out of $300. Stay away from this place and they should be shamed of themselves for having an employee talk to customers like Sandy did to me ! read more

I would NEVER recommend Carol or Sandy for any of your title needs. They were RUDE, arrogant and resistant to offer any additional assistance in helping to secure a duplicate title. They collected an outrageous fee and when I returned to have them complete the paperwork (after personally calling PA Department of Transportation numerous times myself to find out what needed to be done) Carol had the audacity to request an additional $140 to complete 1 form and resend. After demanding my money back (would not give me all). I went to Wiggins (highly recommend) in West Chester. They were happy to help out and only charged me $40. Save yourself a lot of aggravation and $$ and DO NOT USE CAROL!!!! read more

After spending many hours on the PA DMV sight then multi trips to the DE DMV and being sent back to PA then back to DE then to the Vital Statistics just to change one name on two vehicle titles - then increasing the Blood Pressure due to the aggravation a friend mentioned Carol's. After ONE TRIP all was taken care of in about 45 minuets. Carol & Sandy made it fun and lowered my blood pressure back to an acceptable level and as promised all the forms came back and now I can drive "legally". Thanks Kids! Rich K. read more

Hard to understand how you can mix up paperwork like that. Thanks for sticking us with the bill and resulting fines.

If there is a choice of zero star, that will be my rate for this place. It is a rip-off place. I went there for driver's license renewal. They could not get it through and charge me 19 dollars for the renewal and 25 dollars for service fee. I needed to go to PENNDOT to get the whole thing done. When I asked for refund, they refused. Maybe they can keep the $19, but the service for 25 dollars is a shame. The service meant filling a simple form and typing in something for less than a minute in the computer. Because of that, they actally caused problem in the system when you tried to renew in PENNDOT. A very nice assistant helped me a lot, and finally I got my license done. They only charge $29.50. If you get it done at this place, it will be $55 for cash. Anyone who is able to make it to their office should go to the PENNDOT office in Granite Run mall just behind ACME. It is just a mile away from this Carol's place. It is strange that the DMV websit does not list the PENNDOT location. Don't let them rip you off. read more

Do not go here for your auto tags. We arrived prior to closing and the owner refused to take us because it would take too long!! She claimed "she has a long day" while smoking her cigarette in my face.. meanwhile I rushed there after a 12 hour shift. Try any other auto tag place and save yourself some trouble. read more

Came in to transfer the title of an out of state car. Quick and painless, in and out with license plate, and registration in 15 minutes. Friendly staff, and an adorable cat. Will definitely use again. read more

I arrived at the location at 645pm and two parties were in front of us . After waiting approx 10 minutes I was informed by the women working at this location that she is closing at 700pm and could not service all of us. She was rude and arrogant when she said it. I asked about we arrived prior to 700pm and she could care less. I would not patronize this company. Poor customer service. read more

Unprofessional and disrespectful service. Associates have closed earlier than posted times and were unhelpful on the phone. Try another spot in Delaware County. read more