Dr. Cleland in her staff are excellent. The facility is older, but clean and small foot efficient. They excel an attention to detail, compassion and professionalism. read more

Been coming here for almost two years now and we just love the staff and the care they provide for our babies! We have a 14 year old pointer mix and they always help me when I have a concern going on with her! Anytime I've had an emergency they always get me in or help me answer questions over the phone! They were able to handle both our cats easily even our scared Pickle boy who is scared of everything and everyone! Truly love the staff here and I'm glad we found them read more

Carpenter and pope was highly recommended to me. Made an appointment for specific issues for my dog. While the vet was verbally thorough and courteous, she listed a fee for every single issue. I walked out having paid for the visit, and then realized she didn't do one single thing to alleviate my dogs stress. It's like a doctor seeing you're bleeding but doesn't make an attempt to stop it or put a bandaid on it. It was all lip service. Pay for this, pay for that. That's fine. But at least show that you care for the animal! C& P is a commercial veterinarian interested not in the animal but in the money to be made. One of the worse vets I have ever encountered. I will not be returning!! read more

Always been there especially in our time of need!! I lost my Shepherd and they console me and assisted with the hard decision.

This small Veterinary Hospital is located conveniently on East Little Creek, in Norfolk. It is one of the more affordable pet clinic in the area. This clinic seems to do it's best to provide quality service but I have noticed how the price of pet medical care, medication and treatments has sky rocketed after the pandemic. Scheduling an appt in most places is almost impossible. Carpenter Pope Vet Clinic seems to do its best to squeeze you in for a visit as soon as they can. read more

Carpenter-Pope Veterinary Hospital - Located right next to USA THRIFT - Veterinarians Near Me - Norfolk, Virginia

Staff is friendly and the doctors are great. My animals are well taken care of at Carpenter Pope. Highly recommend them.

She dinused my dog. What's a hot murmur? The staff and the people there are wonderful end. She saved one of my dog's lives when it got into some poison read more

All of my doggies have been coming here for almost 3 years now. They treat them as they would their own and the staff is so friendly. They helped my pittie with his skin issues after our last vet could not. I recommend them to everyone! read more

My family have been clients since Dr. Pope started this practice. After his death, we continued our patronage. My, how the level of service and professionalism has declined. Adding insult to injury, my puppy was hit by a car. Even with available openings in the schedule, I was told that I needed to pay a $90 emergency fee since I told them of her condition. KARMA is a bitch...and this place deserves her wrath. I'll never return! read more

We have been trying to find a vet for my 16 month old Great Pyrenees/lab mix since our favorite retired. We've tried multiple places with pretty much no success. No one takes time to introduce their self to my nervous pup, with the exception of East beach, but they thoroughly screwed up his post op after he was neutered. This place is no exception... We went in for 2 vaccines and a check up. First thing was he didn't want to get on the scale, I worked that out pretty quickly. Then we go into the room with what I assume were two vet techs, they immediately asked me to restrain him, and one of them trapped him between her and the wall. About 30 seconds in, she said "yeah we're not going to be able to do him, he needs to be sedated." I just sighed and said "guess we're going back to the other vet." The one who trapped him said "yeah I see you've been to a lot of them," and walked out of the room. Well, I got pretty red but didn't say anything. We've been to 4, including this one, trying to find someone who is thorough, will take their time, not overcharge, and get to know my dog and me. The other vet tech said "do you want to speak with the vet?" ...yeah, I do, (lol omg help) The vet came in pretty quick, didn't introduce herself, so I don't know which person I'm taking about here, but I won't be going back either way, and she started saying we need to muzzle him and talking about how she can't let her or her staff get bit. I said ok, I tried to muzzle him, but he hates stuff on his face, and no he didn't bite me, or anyone else, and he wouldn't either. So she asked me to restrain him on the table so he could get his shots and I did, and she gave the shots. She wouldn't come near him other than that. She didn't check anything on him, she didn't talk to him or try to make friends. When we called they said they could handle big dogs, we told them he was rambunctious and they said no problem. My dog has never bit anyone, he's not mean, he was in a new environment and he was scared, nervous and skittish. The vet asked if I had some questions and I did. So I asked them and she gave me about 5 minutes, maybe. She acted like she wanted to leave after everything I asked, after the first question. So while I was still talking, she just said "ok have a nice day" and left me with the vet tech talking about heart worm pills. Are you kidding me? They literally started trying to poke and prod as SOON as we walked in the door, without saying a word. No one tried to get to know him or pet him, except the receptionist, she was nice and petted him quite a bit. The vet literally said "yeah he could jerk his head and hit me with his tooth and take a chunk out of my face" ......I wasn't mean, I wasn't rude. I was being kind and even laughing a little. This vet, and the older vet tech, were beyond unprofessional, rude, hateful, dismissive and straight up ignorant. I've never written a review for anything but this place ticked me off so much I just had to do it. I left this place steaming, still not rude, holding it ALL in. I could have said so much more, in a more "honest" manner but yeah, here ya have it. Avoid this place, please. If anyone can recommend a vet, please, I'm all ears. Otherwise I guess it's back to East beach. read more

Dr. Cleland is rude and dismissive. I would not take my dog there except he's 16 years old and doesn't like to ride in the car. She ignores my complaints. And I don't know about you, but I wouldn't want someone to immediately grab my tail and stick a thermometer in in when you haven't even introduced yourself. She should improve her pet-side manner and modify to the patient. read more

Very happy to have them as my kitty Mia's Veterinary clinic. The staff is friendly and were very helpful. They gave Mia an exam, dewormer, and booster shot then quoted us a price for the ear cleaning and medical care (she was having ear problems). We agreed and she got the care she needed for a very reasonable price! Also we got a free month of Advantage II for being a new customer. Happy I found them! Thank you Carpenter Pope! read more

Best that I've experienced yet! I've had my dog vaccinated at VCA in Newport News when I first had my dog. They were dry and "business as usual" personalities. The vet was nice, of course, and quite gentle with the shots for Aina. However, the price for the visit was shockingly expensive. In which, I was afraid of going to another vet clinic for yearly check-ups. I assumed that all vet clinics were expensive. Aina recently contracted an allergic reaction which caused skin irritations and dryness. Afraid that I'll expect an outrageous bill, I didn't know where in Norfolk to receive quality treatment, as well as a fair bill. A friend recommended Carpenter-Pope Vet Hospital. I called the next day, set-up an appointment that same day, and was welcomed when we walked through the door. The building was small and tucked in-between a furniture store and a car dealership. It is a hidden Norfolk gem! I was the only pet owner there (3pm), so they gave me complete care and time. Because it was our first time at Carpenter-Pope, the vet duo wanted to know everything about Aina. They were so kind and friendly, and Aina was in return. After all said and done, Aina was given 3 different medications, one month Advantage Multi (flea, tick, mite, and heartworm in one), rabies shot, blood test (lime disease, heartworm, etc)(which they examine on site!), skin scrape, and all the biscuits that Aina ate; for under $200. We're schedule for next week to update more vaccinations. I highly recommend them to anyone that own a pet, but don't have much money to attribute to your pet's health. Or even you need more information about your pet's health, Carpenter-Pope would be the best around to help. read more

Well I'd love to review the Carpenter-Pope vet hospital and I really, really would have loved for my beloved flea-infested dog to have visited them. BUT they must have the most unhelpful support staff in Norfolk because I couldn't even get someone to answer the phone during office hours. After calling repeatedly to the point where now I feel a little like a stalker, I'm almost out of hope and I've sent an email to try to see if the phones are just out (?). Unfortunately, it looks like I'll be pursuing other vet options for such a simple but annoying situation. Sincerely, Jealous of those who have an appointment read more

I wish I could write something happy about this facility, but honestly I am less than impressed. I brought my 4 month old puppy into the office today because she has a problem with her eyes right now (she scratched them). First things first, nobody ever once said their names to me or my husband. Second, nobody ever greeted my puppy (she didn't get to sniff them out) and since she can't see right now she was extra scared. Third, the vet tech (I assume because she never told me) took my dogs temp and had the thermometer way too far up and she wasn't holding my dog still so she sat down on it. Fourth, the vet (I assume) came in with a different vet tech (assuming) who seemed to not know what she was doing to hold my puppy still for eye drops and dye. Since my dog was scared she was growling. They put a muzzle on her (reasonable) but she got even more freaked out. My husband tried to calm her down and was trying to rub her chest and the vet told him no in a less than pleasant tone and the tech pushed his hand away. They also almost dropped my dog off the table because my dog was trying tiger to my husband. Fifth, they fit her for a cone and cut her nails. The vet was holding my very distressed dog around the neck to the point my dog was gasping (she assured me my dog could breathe but her head was smooshed in her arms and her mouth and nose were obstructed from the squished cone around her face.) then the vet tech was grabbing my dogs paws and yanking her legs to cut her nails which scared her instead of just letting us hold her while she did it. Lastly, this facility is very small and kind of dirty and out dated and very expensive comparatively. We forked out 130 bucks for mediocre care and After seeing the tech rinse the thermometer in the sink for less than 5 seconds after putting in my dog it got me pretty worried about if it had been cleaned before being in my dog. read more

This vet ran a blood and fecal test on my dog as part of the annual exam and they were negative. Even still the vet told me I had to buy a dewormer tablet which was standard. An hour after giving the tablet my dog is throwing up more than I've ever seen. Maybe I'm incorrect, but I don't see why a dog that just tested negative for worms would need this pill. Especially a pill that could be dangerous and make him so sick. I'm livid. The vet also told me my 3 year old dog had a knee disorder which no other vet had noticed. No information was given except that I wouldn't want my dog to have that. I googled it until I was in tears and need to find a new vet who will educate me on his illness. The exam cost was also $52 just for the visit which is higher than I've ever seen. read more

I've been bringing my dogs here for 7 years! I used to go to Acredale and Sajo Farms and will never go back! Staff are knowledgeable and friendly, and are patient and kind to my pups. My first schnauzer passed away and I got a card in the mail from all of the staff. Their thoughtfulness meant more than I can say. Their standard procedures and exams are one of the more reasonable I've seen, probably because they have a low overhead cost. The facility is older, but I don't need the latest and greatest waiting room to receive excellent care for my fur babies. Dr. Walker has always discussed why procedures and tests need to be done, as well as multiple alternatives/avenues to treatment in addition to being up-front with costs. I have recommended 4 family and friends and all of them have switched to Carpenter Pope! As with any medical practice, if you are unsure of a treatment or diagnosis, ask them questions! They've been so helpful and take the time to talk to you about what and why they are testing and treating and have really educated me over the years. read more

These guys are as good as you get. Great, honest, cost effective. I was recommended them by a friend who took their dogs there and I am soooooo happy with their service. Easy to get in for appointments, but will see you on emergency bases also. There is nothing fancy or pretentious about this place, just nice people. read more

I took my cat to this vet because he was throwing up excessively. All they said was try a different food, they said he was fine. He's dead now. So thanks for nothing. Avoid this vet at all cost!!!!! read more

very professional. not hard on the wallet. I just moved to area and like most people neglected my pet care due to economic turn down. My pet was doing alot of scratching at night which was disturbing my sleep. After researching reviews i opted to call this place. This business is a hidden gem. looks old, excellent service. My dog was relaxed inside the office which is un usual. I will def spread the word about this hidden treasure. Keep up the great work. read more

Service was traumatizing. I cannot understand how the vet could talk to people that way. Outside of dealing with a nightmare of a person, they were willing to kill my dog for an extra $16. I'm really so upset, I can't think straight. read more

My Chi-Chi became unresponsive and my daughter contacted her dogs Dr...The receptionist (Lexi ) advised us to bring her in immediately even though they were not her regular Dr.. We got there and the service was amazing.. They took such good care of my Chi Chi... they sat down with me and explained what her results were and schooled me on her medications. I will def use them again.. hopefully I wont have to unless its for regular check ups, but I will keep them as Chi Chi's Dr... read more

New to the area we had not selected a Vet for our Pug yet. Something happened to our Pug yesterday and we rushed her to this Vet. We do understand that this was not the emergency Vet but at 4:05 and they close at 5:30 with no one in the waiting room we figured she could be seen. The front desk staff is the worst I have ever seen! No interest in letting us see the Vet because the Vet was leaving in an hour?!! My Pug was scared, shaking and having difficulity breathing. They could see her in distress but "we don't want to look at her if we need to keep her overnight" I ask everyone why would you take your pet to a place where they show no compassion for our animal? Vet, you need a better support staff. They are certainly making the wrong impression of your practice! read more

Having to leave the best vet on the planet in Cedar Point, NC last year we were apprehensive about finding someone just as good. Our first shot was a bust. We left that vet after a year of overpriced, lengthy visits and bugged our friends for recommendations. The first one I called they never answered. I even left a message. Never got a call back. This was the second referred vet. Granted, we've only taken our dog there once but we were seen on time, I felt like they (staff and Dr) cared about my dog and the price was reasonable. So when we agreed to foster a pregnant stray that developed mastitis (but we uncovered it Friday night after hours) I called first thing Saturday morning to see if she could be seen. Initially I was told they were all booked up but after explaining my dilemma they agreed to squeeze our foster mama in. They were wonderful with her and diagnosed her properly. They were even kind enough to charge us a normal office visit charge vs emergency. I'm almost glad the other place didn't work out because I love everything about C-P! read more

I have been taking my animals here for 4 years! The bets are great and very honest. The prices are not cheap but I've seen much worse. I had to put one animal down here and the staff was absolutely wonderful through that tough time. I get my pets vaccinated here and if they have an emergency need and I've been very pleased :) read more

I took my cat here twice before I switched to another vet and I will say I was underwhelmed. The staff and vet were just so-so but the main reason I switched is because the office was tiny and dirty. For me just as important as a good vet it a clean office where I feel comfortable and not like my cat will pick up new ailments while she is there. There are a ton of vets in the area and if the staff isn't great and the place is dirty I will pass. read more

Can't say enough great things about Carpenter-Pope! Right after we adopted our dog She became ill and I felt so helpless I made numerous phone calls in the area with no response Carpenter-Pope got us in there that afternoon. The staff at Carpenter-Pope took amazing care of her and treated her as if she was one of their dogs. The staff also did a great job at keeping me calm and letting me know step by step what was going on! Our baby girl was back to her energetic self later that day! Definitely without a doubt will continue to bring our Dog and Cat to them! read more

At Carpenter-Pope Veterinary Hospital you will find kind, compasionate, friendly, knowledgable people who will do everything they can to keep your pets healthy and happy and they do so in a very professional yet casual setting. We have been clients at Carpenter-Pope for almost 13 years and have always had excellent medical care for our pets (dogs and cats) in addition to the emotional support during tough times when one of our 'kids' may have been struggling with an illness or injury. They are there whenever you need them, eager to help you through your phone call, facebook inquiry or comment and will always return your call if it's necessary to leave a message. They will make sure you understand exactly what's going on with your pet, how to administer their meds and how to keep them in good health. If you have to leave your pet for observation or a procedure you can rest assured they will treat your pet as if it is their very own. We are grateful to the staff and doctors at Carpenter-Pope and appreciate all they do (and have done) for us and our pets. I highly recommend you give them a try...you will be so glad you did! read more

We love Dr. Cleland. She treats our beagle as if her own. The staff is extremely friendly and bends over backwards to squeeze you in for an emergency. We have been clients for over five years. Highly recommend them! read more