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    Carpet City USA

    2.0 (1 review)

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    6 years ago

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    Fagnant Carpet

    Fagnant Carpet

    (1 review)

    The owner of this business Fagnant Carpets installed my kitchen floor. He hacked it up so badly…read morethat I had to call an attorney to get some of my money back. I had to have the entire floor ripped up and redone. Lenny (the owner) blamed me for the mistakes he made. Saying the more I look at it I will just get used to all the 1 inch gaps all around my door frames (5) and thresholds, which he filled with red wood puddy that did not even come close to matching my oak floor!. He should have under cut the door frames and slide the laminate underneath. But no Lenny cut it 1 inch away from all the frames and edges of the floor. It looked horrible. I cried. He refused to redo it saying that I didn't understand a floating floorand was testy with me and giving me an attitude. I took pictures and people were horrified at the job that Fagnant Carpets did. It took Fagnant one day to install and ruin the floor but it took another contractor 4 days to fix it. Fagnant over charged me drastically for a small kitchen. $1541.29 to be exact and would only return $500. Which I had to use to pay the another contractor to fix it. Who by the way did an incredible job!!!! My floor now looks fantastic! Would I ever recommend Fagnant Carpets for anything? HELL NO!!!! Well unless you want a hack job........If I had to rate Fagnant Carpets with 1 out of 5 stars......I would give them a negative 5. Horrible job, terrible customer service on the owners part, poor satisfaction, ugh I could go on..

    Carpet City USA - carpeting - Updated May 2026

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