Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

Excellent service and cleaning. Very competent,…read moreaccommodating and congenial staff. Always does an excellent job. Very happy with them.

I contacted McCarthy Cleaning Company and spoke to a lovely Paula. She bent over backwards as I…read moreneeded my rugs cleaned almost immediately! John showed up the very next day and did an amazing job - the basement stairs are the MAIN stairway to the house from the garage and to exit out to the yard. I have 4 dogs and 6+ years of use!! I really, really thought he'd say "NOPE, you need a new carpet"! Well, it looks like I bought a new carpet! Thank you, Paula, for being so nice & in-service and pro-active and thank you, John, for the amazing job on our YUCK carpet today. YOU BOTH saved us as our Open House is this Friday - WHEW - one less thing off a very long list and what a GREAT JOB!! Very Happy New Customers! Victoria & Jay Cappadoro

He came on time, everything was cleaned beautifully (and we have two big dogs so we didn't think…read morethat was possible!), the price was very reasonable and we are about to hire him again because of yet another dog accident. We have had other companies for carpet and upholstery cleaning in the past and I thought they were good, but since hiring Val, we will keep going to him since his work is really quite impeccable and his prices are better than others. Also, he fit us in within a few days before Thanksgiving guests were due to come while other companies told me they couldn't, also their quotes were higher so we are very grateful to Val and will keep going back to Cyclone.

Responsive, communicative, and did a great job cleaning the whole house' carpet! No odor afterwardsread more

My experience with Absolute Carpet & Upholstery Cleaning company has been nothing but positive!…read moreI've been working with Manny for several years now. Each and every time he ceases to amaze me with the quality of his work. My carpets are French Cream White, and my home is a busy one. Obviously, each visit presents Manny with a new stain, I recall the first time I met Manny he removed a red wine stain from my dining room carpet that looked hopeless. Manny worked his magic and it came out perfect! It's a pleasure working with someone who is such a professional, as well as a true perfectionist! I should also mention his prices are more than fair for the quality of his work. I highly recommend trying his company, you won't be disappointed!

I've had Manny come twice in the last two years to clean our carpets (residential- hallway, stair…read morerunners and area rugs) and couldn't be happier. He is professional, reliable, knowledgeable and the carpets come out like new every time. Highly recommend.

Jason came over and cleaned our couch and rug, the couch and rug look brand new and he gave us an…read moreaffordable rate! Definitely our guy moving forward, would highly recommend

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

These guys showed up on time...They did a great job and charged a reasonable price. I give them 5…read morethumbs up. Bill

I've used Carpet Master in the past, and I'm calling them again today. They were on time, polite,…read morecourteous, and just wonderful to work with. The Father and son team also gave me tips on what to do and what not to do to make my carpet last. I've used other cleaning services in the past and wasn't too happy with the results. Carpet Master is wonderful.

Breen Cleaning and Maintenance was quick to help after a stain left in my carpet from someone…read moregetting sick. Everything was clean, and no smell. Tom explained what he was doing and offered suggestions for future care. No high pressure sales, I felt it was a great price. Would recommend to anyone.

From the owner: Carpet cleaning middlesex county massachusettsread more

Kirby and his son, Kurt, cleaned our carpets yesterday and did a wonderful job, as usual! They…read morearrived on-time ready to work! Kirby has been cleaning our carpets for years...he takes great pride in his work and it shows! It also appears that his son is going to follow right along in his Dad's footsteps! Much thanks for a great job!

From the owner: Carpet and rug cleaning since 1970read more