Kelly Owen, Carlos and his crew helped us find the perfect floor and install it with the upmost in…read moreperfessionalism and care. We couldn't be more pleased and recommend them highly.

We just had our hardwood floors refinished, and they did an excellent job. They had also installed…read moresome newer floors previously and did a great job with that as well. Fred the foreman and his team were professional, detail-oriented and the results are great. I would highly recommend this company for flooring and for hardwood floor refinishing!

I called Mr. Carpet for a quick quote on carpet removal and installation. Allen was very…read moreknowledgeable and gave me an affordable quote within minutes. I didn't even bother calling anyone else and went for it. I mentioned I would pull up my own carpet to avoid extra fees but when Allen told me the cost for removal I decided to have them do it as it was extremely reasonable. They even offered to help move furniture. Within the week they were onsite to do the job and Allen was right there project managing the crew. It was great to see someone with so much knowledge and expertise right there with the crew pushing them along and getting the job done. All in all the service was great and I couldn't be happier with the end result. Keep up the good work team!

We had Mr Carpet install carpets in two rooms, and could not be happier with the finished job…read more The team was very miticulous in cleaning the bare floor after the old carpet was removed, and were so careful in cutting and joining the carpet sections that we cannot tell where the different pieces come together. New tack strips were added, and the carpet stretched so perfectly that no shoe moulding will be needed to hide gaps. We would have no hesitation in recommending Mr Carpet to anyone who wants a first class installation.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

Jim and his staff are absolutely wonderful and so focused on great customer service. Miguel came to…read moremy home today to level out my carpet. He is such an efficient and super nice gentleman. Dalton's is just top notch!!

Great doing business with them over the years. Very…read moreprofessional, great service, quality nylon carpeting. They also handle binding area rugs. I'd recommend them anytime.

We were seeking help due to a worn out place on our den rug. Jason Vice came out and had a…read moredifferent idea. Instead of making a repair he turned the carpet so that the worn part was hidden and the good part is now the first thing you see. The amazing part of this was that he had no help and did some heavy lifting. He is great.

Super attentive and focused service. Carpet looks so much better. He stretched and repaired…read moreentrance areas very well.

Your Floor installed our hand scraped wood floors when our house was built 9 years ago and the…read morefloors looked fantastic. We decided to replace the carpet in a bedroom this year. We were happy they were still in business and once again they did a fantastic job with the new install and also "refreshed" our existing wood floors. Over the 4 day project communication was great, they showed up on time every day and cleaned up. The price was fair and we would highly recommend them

We used Your Floor to replace all of our main floor flooring with new white oak hardwood floors…read more Ben's communication throughout the entire process was great. Jose and his crew did a great job on the installation. Best of all, Your Floor was very competitive on their quote. I definitely recommend Your Floor for your hardwood floors project!

We had a great experience with Exel replacing a complicated stair runner. Communication could not…read morehave been better from the selection and ordering process through installation and follow up. The installation and on-site serging were perfect. We had put off this improvement because we didn't feel confident with other carpet stores - wish we had come across Excel sooner.

What's not to like!! Josh came out to give a free estimate. Friendly guy with good personality…read more Good and very fair estimate for the work we wanted done. Great quality work at a reasonable price in my opinion. They will now always be our go-to flooring place!

We had a great experience with Carpet Depot! Chris provided a very competitive quote for replacing…read morecarpet in three rooms and was excellent to work with throughout the entire process--responsive, helpful, and professional. The installation on Friday went smoothly, and the two-person crew was efficient, courteous, and did an outstanding job. Everything looks great, and the whole experience from start to finish exceeded expectations. Highly recommend Carpet Depot--thanks again to Chris, Matt and the entire team!

I just wanted to say how impressed I was with this place and especially with Sarah there in…read moreparticular. From the moment we walked in, Sarah made us feel so welcome, was extremely knowledgeable, and made the otherwise daunting and overwhelming experience of trying to choose new carpets FUN! She has such a great energy about her and seems extremely hard working and like a person that gets things moving and done, which we really appreciated. She made time to come measure right away at our convenience before she had to go to another appointment, and we had an estimate and follow up call very shortly. We were so impressed with Sarah's customer service that I felt compelled to write a review and send some well deserved kudos her way. Loved how she seemed to just know her stuff and do everything with such grace and ease!

Antoine was quick to respond and was able to come out within a day or so of me asking for a quote…read more Antoine provided a quote that priced all the work separately, allowing us to choose the work scope that was within our budget. He was also flexible in additional requests we had along the way (like asking for a final glossy coat to finish the wood floors). I was originally going to replace carpet with LVP but found wood floors under the carpet! We chose to have the wood floors refinished and stained and they turned out fantastic! It looks like a completely new space. The job was scheduled within a few days and was completed on schedule. Included (for a fee) in the quote was assistance putting furniture back in the room which was helpful. I'd contact Antoine again for future flooring needs.

Antoine came out and gave estimate he returned to do the…read morework as outlined. Antoine was friendly, timely and professional. The carpet looks great. Highly recommend this business