I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I think this is the 3rd time I have purchased carpet from Callahan's. Jerry brought samples to my…read morehouse after I emailed him a couple photos of my kitchen, and I found the perfect carpet from the samples. The man who installed it did a great job, and I'm totally thrilled with the results.

We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

Super cute shop downstairs with amazing home finishes upstairs. The owner & designer Christine is…read moresuper cute and sweet. She has a beautiful eye for detail and is wonderful with breaking everything you are trying to do in small, manageable, priority-based, organized steps. She takes the chaos and whirlwind from remodeling, trying to figure out the hundreds of details and being so scatter brained, and gives you an easy roadmap through to a new gorgeous home. I walked around upstairs looking at so many unique options for countertops and bathroom vanity options for a good thirty minutes, and wasn't overwhelmed...the opposite, I was delighted by the difference they had versus big box stores. After spending time here I'd never consider going back to a big store full of people that have to know very little about a lot of things that don't care about you as soon as you walk away that doesn't have the helping hand and talent of Christine there for everything...before, during and after for years.

Massive shout out to Alyssa at Tina Petrik Carpet and Flooring. They are a small Twinsburg business…read moreand did an incredible job on our new residential carpet install. I saved thousands on my purchase/install and their install crew was fantastic! https://www.facebook.com/Tinapetrikinc

From the owner: Tina Petrik, Inc. is a flooring wholesale company. We have our own installers who have been with us…read morefor 20+ years! Experiance great customer service and fantastic prices. Make an appointment today!

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Very good service, She was wonderful. Gave us good advice and Ideas. Prices were very reasonable.read more

Even though we couldn't have Georgia Carpet in to do our install (had to use Lowe's for financing)…read more Tom and his crew came to our home and fixed all the mistakes the Lowe's installers made. Save yourself the trouble, just call Georgia Carpet...we hear they have credit options!!

Terrible service. Used a rental type machine to shampoo carpets, they were left very wet, stinky,…read moreand very dirty. Upcharge was ridiculous, late appointment arrival, nill time spent in the house. We used a bissell carpet cleaner two days later and got better results, we think he just sprayed water in the carpet! They were also rather rude when originally scheduling the service. Don't even bother with their coupons.

Everything everyone says on here is true. Everything from the "up sells" and price hikes upon…read morearrival, to an all around terrible job. He spent less than 10 seconds on each stair and only did the top of the stair and not the front. It did nothing but make our stairs wet. He also charged us for one more stair than we have, at $3 a stair!!!! See photo for leftover dirt and hair. Do not use this company, they are crooks. Rent your own machine from Home Depot and save hundreds.