My wife and I have purchased 2 vehicles from Ed Morgan at Royal in the space of a year, and both…read morewere handled totally by text before we ever set foot in the dealership. Fair pricing and no BS add-ons. Recently had a small issue with my Tacoma. Wasn't something they normally see, so my salesman, the sales manager (Nick) and Ashton back in the body shop got involved. Exemplary service from all. What you buy isn't all that matters. It's also WHERE you buy. This Tacoma is my second Toyota from Royal, and won't be my last. And a special shout out to Ashton. She's an absolute treasure. I drive over an hour to deal with them because my local dealer adds $1100 to MSRP for some anti theft stickers and paint protection while the vehicle is still in transit. Not gonna start out $1100 in the hole.

I've been having my cars serviced at Royal South Toyota in Bloomington Indiana for over 4 years…read more Late 2020 is when I got my first Toyota; a 2019 Camry SE. I love the responsive, spirited ride that sports tuning gives me. And even though my first Toyota came from another, non-Toyota dealer, Royal South welcomed me and provided us fantastic service. In late 2022, I got curious about the new Camry hybrids with their very uniquely TOYOTA ECVT drive train. So, I test drove and traded for the 2023 Camry Hybrid SE Nightshade model. VERY nice ride. In the meantime, my lady starts looking for new vehicle options. She's really special. So I start showing her the Toyota Camry experience... 'cause she deserves some of the best things in life. As time goes by, she's impressed, but a little afraid of it (as one should be), so maybe she'll get something a little smaller. So, we're looking around wherever we go. And New year's eve comes around... and we're out car shopping. We walk in to one dealership and they have this beautiful 2025 Camry Hybrid XSE in the middle of the show room, like 3 cars deep from the door to outside. Don't you just love the way life can turn kind of magical sometimes? I mean, you still have to work out all the details to connect with reality, but somehow all the intent, understanding, trust, and motivation that drives these things just jiggles around and falls together so clearly. So, we're looking at all the sweet features on this lovely thing and I ask her if she'd like to test drive it. And right then, we did a lot of talking and negotiating between each other right there. And we test drove that car and bought it, right on the spot, two hours away from home. Back home in Bloomington, we sometimes long for a sentimental visit with our very nice dealer of origin, but Royal South Toyota provides our service with the highest level of professionalism and integrity. Hey! You ought to go find and test drive the Toyota you need today... and find out what you've been missing.

Absolute pleasure to do business with these guys. I've easily bought over 70 plus cars in my…read morelifetime so far and was floored with the level of customer service I received and the no bs deal ! I got a great deal on a suv for the Mrs . They had the car delivered within 3 days of signing paper work . Easiest process ever and received constant help from staff with every question I had . Thank you !

The manager of this place is simply not it. Save your time, and frustrations and go somewhere else…read more Only way to possibly get a decent experience here is by talking to the owner directly. Manager tried swaying me into a "deal" based solely on how "awesome" their vehicle was. I was in the market for something new, open minded to anything that might grab my attention as I just wanted to get into something different. Got a very, very shitty trade in value, and I'm not saying that just to add to the bad review. I had my car valued at 3 other dealers, and all of them were higher than what the manager had offered me. I will not make a bad financial decision simply over how "awesome" a used car is.

Purchased a 2016 Jetta for my mom and Daniel was very helpful and knowledgeable. He made sure my…read moremom was happy and made the paperwork go easy and smoothly. Highly recommended and I'll be back to purchase another car soon.

I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

My internet buying experience ended on a good note thanks to the team at Indianapolis Auto Credit…read moreFinance, and in particular Clarence Johnson. Thinking I had secured a deal online with a dealership near my home, I went down to sign and take possession of a new 2013 Silverado LT, but during my inspection, realized a key option was missing. It turns out the internet manager did not check to see if the truck he had matched the truck we agreed on, or that in order to make a sale, tried to pull a fast one by telling me had what I was looking for, all the while knowing he didn't. I suspect the latter. I also believe he was counting on me to be so tired of the car buying process that I would accept a similar match. After all, I had already gone through the trouble of negotiations and was now on his lot. He was almost right. Thankfully my senses returned and I ended up walking out. Indianapolis Auto Credit Finance and Clarence were the opposite. Clarence was super responsive during the negotiation process, both through emails and phone calls. The time from first contact until offer acceptance took just three hours, and that included time spent price shopping with other dealerships. At the dealership, Clarence was professional and always maintained a calm demeanor despite facing a cautious client. And even when the signing was over and done with, He took the time to explain the different car features, set up On Star, and pair my cell phone to Bluetooth. Clarence Johnson and Indianapolis Auto Credit Finance deserve a 5 start rating for their great service and I recommend them to anyone considering buying a car over the internet.

We were looking into buying a new vehicle and dealing with 3 dealerships for the best deal. A…read morefriend recommended Clarence Johnson but we were hesitant in calling him since it was a distance away but decided to call. Clarence politely requested we submit our credit app on line. Clarence called us back and told us exactly what we qualified for and that he had the type of vehicle we needed. We told him we were on our way and when we got there he was waiting on us. Clarence had the vehicle detailed and had filled the gas tank! It was love at first sight! We absolutely love our traverse and have already planned our first family trip! Thank you Thank you Clarence AWESOME job!

They dont pay their workers for crap. They also make them work loads of overtime. They glue parts…read moreto cars and sell them. When in reality they need actually replaced. Get a car somewhere else save yourself time and money and dont waste it here.

Worst car buying experience ever!!! 1.) I found the wipers…read morewere bad: Had to replace them myself. 2.) Next the brakes were bad: Had to pay for part of the repair myself. 3.) Then the transmission failed. They had the car for a month. I had to pay for part of the repair. I had to pay for the rental out of my own pocket (as they only pay for 10-days max). Replacement transmission failed within days of the return. Out of 60-days, I only had the car for about 30-days. When I complained: They responded to me by saying I should have returned it within the 7-day return period. It took longer than that to discover the issues and find an in network repair facility. This has been a terrible experience and no answer in sight as to when I will get the car back.

Two years ago my wife and I purchased a XTS4 Cadillac from this dealership, the price was…read morereasonable and the car was excellent. No promises made that were not completely followed thru. The decision was made that our next purchase would be at Indy Motorsport. We again have purchased a vehicle and are fully satisfied. True to their word, no promises made, to the point and no pressure. I Recommend this dealer for your purchase.

They were extremely helpful in helping me find a new car! They made sure i left with a good car…read morethat would last me a long time.