I know what you're thinking.. how did I end up here? Leaving a 4 star review for a company with TWENTY EIGHT one star reviews. I came to this business's Yelp page and grabbed my chest and gasped . I can't speak on the previous reviews but I'll say although my experience wasn't top tier I walked away pleased. This lot has a wide variety of cars -- from cash cars to 6 figure exotics. Boris and Omar were very helpful. Initially I had some of the communication issues others mentioned but not to the same degree. Everything worked out well. read more

I reached out to this dealership several times to obtain information on a vehicle. They explained to me that someone would contact me back. However, no one responded. After several attempts, I called again and spoke with someone that further expressed to me that I should find another dealership with better prices. I was highly disappointed in the customer experience and service provided read more

Wow, wish I saw these reviews first. Mine is no different. They seemed like cool dudes and I joked with them about other scammers selling junk up the road from them. 12 miles after paying cash and driving 340 miles home, the check engine light came on. Had it scanned on way home, transmission and torque converter junk. Once we got to tranny shop, they told me the dealer cleared all the codes 344 miles ago. That would have been directly before my test drive. $5,724 later, lesson learned read more

Bought my Mercedes E350 from here for a very reasonable price they really do have the best prices compared to other dealerships for the same car/miles. It was easy and quick process. Salesman was very patient with me and answered all my questions regarding warranty and rates. I've had the car for a week now and I couldn't be happier. read more

BEWARE This business crossed a serious line. My vehicle was sold without my clear consent and the paperwork? Questionable at best... I have strong reason to believe my signature was forged. I'm already working with the DMV, the police, and legal counsel to address what I believe was a highly illegal transaction. I've since come across other reviews that make it painfully clear that this isn't a one-time mistake. This feels like a pattern. If this has happened to you too, I hope you're documenting everything. You're not alone, and I have every intention of pursuing justice. Let this be your warning: don't assume they're playing by the rules just because they're a "business". read more

BUYER BEWARE!! I bought a GLC300 at 6:30pm on July 8th and at 7am on July 9th, the check engine light came on and won't accelerate past 60mph. Only 11 hours after paying cash for the vehicle. I was told to come to the dealership to discuss options. I worked with Danny, Mo, and Joey who all were extremely unhelpful and KNOWINGLY sold a car with issues. They presented me with the following resolutions: 1. Accept the trade value for the vehicle (about 4k less than I paid) 2. They can facilitate the repairs at their discounted rate, for a new turbo. ($1500 out of pocket) 3. Purchase their warranty for $3,600 dollars. All I asked is for human decency, I came to this dealership with good faith that they would sell me a reliable car for my family and I, yet was SCAMMED out of 15,000. This is not over yet, I will ensure that my story gets out to anyone that will listen. Please save yourself the heartache and stress and please please please do not willingly buy a car here. read more

Scummy used-car salesmen. Took them 28 days to get me the title! Four weeks! By the time I could finally get it to the DMV I had two tickets for an unregistered vehicle parked on the street. I am taking these unprofessional pieces of sh!t to small claims court and if I win I am simply going to dunk on these guys and hang on the rim. Eff you guys. read more

What a den of thieves! Bought a vehicle from these scammers and before we got home transmission light came in and it started hesitate ng them slamming into gear. Called and told them and basically was told tough shit! Nothing! No " being the car back and let us have a look". Nothing! Stay away from these con artists. Nothing but thieves! read more

Terrible experience. I called and spoke to a Matthew. Explained I was in Pennsylvania and myself and my wife were very inteteresd in the 2016 BMW 328i x Drive. I asked for information regarding the car fax and 4 accident reports on it. I told him no trade in we could possibly come Saturday. ! 198 miles to purchase the car.He said he would email me the details and the price including taxes etc. I never got the email I called again and I think I got a Zack. Who said "Matthew is not here". I attempted to advise him what my call was about and he interrupted me constantly.His intention was to get me off the phone . I never heard from Matthew! I never got the email. I was going to look also at Mercedes while there . SO potentially he could have sold me two cars this week, But I could never do business with such an unprofessional rude outfit. Avoid at all cost!!! They do not care!It must be just a party there . Simply disgraceful!! read more

** MUST READ BEFORE BUYING ** This is a very SHADY dealership. They are unreliable and unresponsive after selling me a vehicle that broke down on my 30 minute drive HOME. The transmission completely stopped working. Not only will they not take responsibility but they are placing the blame on anything other than themselves. It's like they are buying these faulty cars and selling them for a much higher price. They said they did their own inspection and that the engine and transmission are in good condition which I can confirm is a LIE. They have offered me no solution and weeks have passed by!!! I've been calling and emailing as anyone would after spending more than 10k on a faulty car and the manager is so disrespectful that he had the nerve to say I am "annoying" him. There are many other one star reviews under yelp and google reviews with the same story, it is no coincidence at this point. I'm filing a lawsuit against them. Contact me if you have any questions. Farshad12@gmail.com read more

DO NOT GO HERE!!! The worse experience Ever! How do I rate (-1 stars)? Absolutely no customer service. Office was not open at posted times. Eventually lights came on, door unlocked, we went inside. No greeting or "how many I help you". We waited after having an appointment and making a deposit the day before. We were told our salesperson would arrive in 5 mins at 10:30 am. This person never showed up. Another customer was allowed to test drive the vehicle we had paperwork and a deposit on. Asked us to take a seat in the office then we were asked to step outside (in the rain) to explain what was happening. Jake told us the vehicle was being inspected again. "I don't want to sell you a vehicle that doesn't work". I asked if he was jerking our chain to sell it to the other customer. He said no, and insisted it would take 30 mins. The other customer was seated in the office that we just left. 1.5 hours later, we're still waiting. I asked for Jake and was told he's in his car on the lot. We stood outside again in pouring rain, with no one attending to us. then were told to walk up the lot to speak with Jake if I needed to. Later was told he was in a mtg on his phone in his car. Finally, realized we were being "had". I was noticeably upset and felt betrayed. Yes, I got lout inside and was told this is a business,and was asked to step outside (in the rain). Ha! A "business" with NO professionalism. then we were told we had to sign something to get our deposit back. Oh, and couldn't make a bad review. Hence the Shouting match! I called the Police before things escalated. Ultimately the other customer was walking out with keys, since the truck was sold deceptively right under our noses. Shame on You CarPlug. read more

CarPlug - Should not have come to this at CarPlug..had to call Police to get deposit Back!! - Used Car Dealers Near Me - Fredericksburg, Virginia

Thieves and Liars Don't do it. They sell bad cars from engine problems to electrical problems they are very nasty and not easy to deal with. Mustafa very shady, Don't even talk to him. You can't believe anything he says. read more

The salesmen at this dealership are extremely disrespectful and condescending, and they lied about the price of the car being higher than what was clearly listed online on their website and on Cargurus. Very unprofessional and they think they can push people around. Stay away from this dealership. read more

Bought a car 06/29/2024. Drove home check engine light came on I live an hour and 40 mins from " dealership". I got an extented warranty so I waited for that to kick in since my phone call to them did nothing. My warranty doesn't cover the catalytic converter, but you probably already knew that. Dont buy from him read more

BUYER BEWARE!! No matter how honest they want to tell you they are... they are absolutely NOT!!! My son researched Audi A4s and this place had one he liked. When we bought my son's car, we specifically asked if there was anything wrong with the car after test driving and before purchasing. They said no. 20 minutes after leaving, the drive system malfunction light came on and we called immediately. They acted surprised. Then after several conversations, they admitted they KNEW about the light but ASSUMED we saw it during the test drive. The light turns off when the car is turned off and does not come back on until it is driven for a while. It did not come on during the test drive. They also said they didn't think it was anything serious so there was no need to tell us. Forget that we specifically asked if there was ANYTHING wrong with the car. We contacted the owner who cared more about how we got his number - it's a simple google search - than helping us. Then when we drove back to the dealer, he hid away in the office while his minions came out to tell us how honest they are. LOL. We got the car checked and it's the turbo... between a $4,000 & $5,000 fix. I wish we did more research. Please learn from our mistake. BBB has them at an F rating; there is no higher stars than 1 in Yelp. I hope I help somebody from making the same mistake we did. read more

Summary: CarPlug knew the vehicle needed a new engine, took steps to hide this from a third party repair shop and then refused to do anything to make this right. They also lied repeatedly to avoid having to address this. Details: If I could give zero stars I would. My husband bought a car (2017 Ford Edge) from CarPlug at the end of 2022. He took it for a test drive and got it checked at a local repair shop. He was told it only needed a new spark plug. He attempted to get CarPlug to fix this issue before he purchased the car, but they refused saying it would be "easier for him" to just get it fixed at a local repair shop near our home. RED FLAG #1! He took the car to our local repair shop and was told the car needed an entirely new engine (because coolant was leaking into the engine). We got a second opinion and both repair shops agreed that CarPlug knew about this issue and had taken steps to hide the issue from the first repair shop. By running the engine right before we arrived for the test drive (burning away the already leaked coolant) and by topping off the coolant they hid the issue so that it could not be discovered until another day had passed and more coolant had leaked. When we called CarPlug to explain this (within 48 hours of purchase) they repeatedly stated that they could not assist and someone "higher up" had to help with this. They repeatedly passed the phone around and told me someone would call me, but no one ever did. I had to call back multiple times over multiple days. The owner (Gabriel) eventually started saying that he had to speak with "corporate in Europe" even though CarPlug is an independently owned dealership. The only thing they offered was to sell us a scam warranty that would not have covered this issue because it's a pre-existing condition. Clearly they have no morals and will sell useless cars and lie to cover themselves. They cannot be trusted. read more

I have to write an honest review to steer those away with evidence from personal experience. I haven't stepped foot inside this dealership but the fruit of when I interacted with Jake working for this establishment was nothing but toxic. I listed a vehicle on another website to sell when Jake reached out. Each interaction with him was pushy, impatient, and undoubtably unprofessional. He gave a phone number to call in which I did, and to my own prerogative I called restricted cause I didn't want my personal phone or cell phone in their hands due to how the texting was going. Immediately upon answering I was met with accusations and questioning of calling on a restricted line, how I needed a dealership to pay for the car I listed, and how it wasn't going to happen at all. Completely unprofessional, immature, desperate, and sad. I mentioned in the conversation I was in no rush to sell the vehicle I listed and at that point Jake wasn't having it. There was no customer service, it was shady, and suspicious from the start and I have to share my two cents. If this is the fruit of this dealership then stay away. I can only speak for my experience, and I didn't even step foot inside. read more

Research them. Not accredited with BBB. They will sell you a car with known mechanical issues. I left a deposit but the car has mechanical issues. Now I can't get in touch with management. read more

Was not even able to get to the point of trying to purchase a car here. Left my contact information on their website and never heard back. Tried calling twice, and each time I was put on hold and then hung up on. read more

I'm not sure if this 4.8 rating is legit on google. I contacted them multiple times about a vehicle, they never returned my calls. I applied for financing, they never processed my application, I asked questions about the vehicle (accident report, aftermarket parts, etc..) they refused to provide additional details. I've never contacted a dealership that was not willing to give basic info, or much less, process an application over the phone. They're pretty "scammy" and I would trust the reviews stating this dealership baits and switches. I was willing to buy the vehicle ASAP but it will not be from this dealership. read more

Anybody Looking to purchase a vehicle from this car. Dealership advise you to take a mechanic with you or please stay away. They are big liars. They'll tell you anything just to sell a vehicle. read more

do not i repeat do not buy a car from here. i purchased a 2006 nissan murano june 2023. it was listed for $3000. ended up paying close to $6000. i noticed the brakes and rotors needed to be changed and the tires were going bald. ok minor i can handle that. i was giving one key and had to ask if it was another and didnt realize till later i was giving a key fob to a nissan minivan. a week later, the ac went out, driving on highway and car cuts off, serpentine belt broke. i have had to replace the ac clutch compressor, and last week while driving it cut off in middle of the road... alternator. i think this place is a complete dis honest, scamming establishment. stay away read more

I have purchased multiple vehicles in my lifetime and this purchase with CarPlug has by far been the absolute worse. DO NOT BUY HERE. I have had a completely unprofessional experience. I purchased on 5/24/2024 and as of today 6/22/2024 I still don't have the title to legally and legitimately register and title this car in my name. AND I PAID IN FULL. CAR WAS NOT FINANCED AT ALL. I have called and emailed multiple times and receive the same answer over and over that "they are working on it". If you have any experience purchasing vehicles, you know that it does not take 30 days to get a title. It SHOULD have been given to me on the day of purchase. That is the legitimate way to sell a USED car to someone. They initally told me 2 weeks to get the title. It has been 4 and growing daily. I now don't believe they had the legal right to even sell me the car. I plan on reporting this to each and every LEGAL entity responsible for these types of matters (VA Attorney General & DMV Law Enforcement to start) until the title is given to me or my money including repairs are returned to me. I was well aware the car was in HORRIBLE shape. Suspension issues, radio not working, no AC, oil leaks and a host of other issues but I intended to fix it to my liking so my one star review is not based on the condition of the car. I'm sure they'll reply as though this is a lie or exaggerated but I caution you to review their other ONE star reviews and notice the PATTERN. Take it from others who have and are dealing with this place and KEEP YOUR WALLET CLOSED & STAY FAR AWAY. My temp tags expired today and in order to have a car parked on the street legally it must be tagged and insured. I had to call multiple TIMES getting increasingly contentious in order to get a renewed set of 30 day temp tags. If you haven't been here DON'T GO and if you have been here and been burned REPORT THEM!! Lastly, I'm so glad I "refused" the picture they try to take of you after the purchase that they post on their site of "Happy" customers. Don't be fooled by the pics......I'd like to see if those people are still all smiles a week to 30 days AFTER that purchase. BUYER BEWARE read more

Car Plug is a rip off and don't buy cars from those crooks! I purchased a 2013 Chevy Tahoe on July 14, 2021 from Careplug. They never advised the car was in a accident prior. I drove 1k miles and then the truck won't go in reverse or drive on July 26, 2021. Carplug offered me roadside assistance and a 24k warranty with the loan. However, th le roadside only covers $50 (which won't even tow you around the corner!). The Tahoe is probably in need of a transmission. I have yet to receive my hard tags and my initial payment isn't due until August 14th and I only drove the truck a week before it broke down! Don't ever buy a car from them!!!! read more

BEWARE! Do not buy a car from these corrupt people! They sold me a Unfunctional car that needs thousands of dollars in repairs straight off the lot. I noticed a small spot which appeared to be a leak before buying. They ensured me they would have the on-site mechanic check it out before I purchased. The response from then was it was from just recently being serviced. Days later I noticed massive piles of oil under my car wherever I went. I called and they told me to go get it checked out. I went to the ford dealership where they told me the car was a "lemon". It needs several repairs and seals to the engine which they were aware of before selling it to me. Now they are ignoring me and insist that it's not there problem being as though I paid cash on a "As Is" deal. 18,000$ mind you for a car that 2 weeks later is no longer even drivable. I am now left with a car that needs minimum 4,000$ In repairs & paper tags to a car that I bought 2 weeks ago. They are terrible people that only care about making a quick buck. DON'T PURCHASE FROM THEM! read more

CarPlug - Diagnostic - Used Car Dealers Near Me - Fredericksburg, Virginia

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Most horrible experience I ever had purchasing a vehicle. They purposely sold a "lemon" to me. When I choose the vehicle I asked if there were any prior issues known and they lied to me, by stating the only issue they have been aware of was a cracked windshield and they replaced it. They have hidden the fact that the car had a problem with overheating and I only learned that after I had horrible problems starting two days after I picked it up. When I demanded them to take care of my repair bill, Moe the salesman send me a bill they paid to their local mechanic regarding the same issue. The fact that they withheld the issue and repair to me made me buy the car. Never would I have purchased the vehicle, had I known there was an overheating problem before. They refuse to honor the warranty and now after I learned that both of the head gaskets were blown they refuse to take the vehicle back. Horrible business practices and I hope my lawyer will have more success than I do dealing with them. This is about the car plug located in Fredericksburg, VA. read more

Do not buy a car here. I repeat. DO NOT BUY A CAR HERE! The car did not have oil in the car and the brakes were completely grinding. How do you sell someone a car like this with a good conscience? CarPlug is bad business. They a rip off! Please believe this! read more

DON'T BUY FROM THEM...if you do you can't complain about how you spend thousands because they WILL USE AS IS AND WON'T fix nothing I brought a Mercedes CLS 550 2 weeks ago.. I brought it at 7:57pm right before closing Mike took me on test drive around the corner on a bumpy road NOT ON THE HIGHWAY WHICH I TOOK INTO CONSIDERATION THEY STAYED LATE FOR ME TO PURCHASE THIS CAR BECAUSE THEY CLOSE AT 8pm. I paid $15,000 CASH FOR THIS CAR. Soon as the car got on 95S it wouldn't accelerate and was skipping so at 7:30am I was at Mercedes Benz dealership which they charge $259.00 Each diagnostics soooo I only learned of three things which they required over $4300.00 to repair so I took it back to CarPlug The So Called owner I'm not sure if he was the owner because later in the conversation the two different guys stated the owner is who had to do a car swap because I literally tried to make it easy to get them to swap to something else they told me Mercedes are over rated and take to another dealer then he told me I brought it AS IS‼ This was $15,000.00 of injury money I used i don't have that kind of money lying around. They told me they'd pay my money back if they had to pay out their pocket which I knew was a lie and I told him just that. So I go to a 5 Star European Mechanic dealer he put on his computer which diagnosed EVERY SINGLE ISSUE WHICH I HAD TO REPLACE FUEL PUMP,SPARK PLUGS Coil pack, AIR SHOCKS WHICH IS A SAFETY HAZARD WHICH COST ME WELL OVER $5000.00 extra for a 2012 Mercedes CLS the value of the car the people offered me $6000.00 to resale and they think they are untouchable but federal law with a class Action suit would be a great thing if every person that they wronged would agree so whoever has an issue needs to do this read more

As soon as they make the sale there is radio silence. They sent me dead tags from the Mva. I have been calling their office and Justin's cell phone for a week. No answer still it is pathetic that all they are after is your money. They must have known they sold me a car that was no good and now they are scared to answer. read more

I purchased a 2014, Dodge Ram on the terms of a 1-year warranty with the vehicle. When we test drove the vehicle, we questioned why it would shake and were told it's because it's a lifted truck with oversized wheels. At this time, we did not know any better, but we did find out the hard way that statement is not exactly true. We closed our deal on 07/02/2022, on 08/14/2022 a month later and assumed, as instructed by the salesmen, when going over a certain speed it would shake slightly. We took their word for it, which I will never do again. Then while driving the truck on 08/14/2022 it began shaking worse, and it kept getting worse, to the point I felt like the wheels were going to fall off. We took it to a repair center that deals with lifted trucks and were told both CV Axles and the boots were bad. Also, the whole rear differential, rack, and pinion and all four tires need replaced. There was also a leak at the exhaust header. I instantly called and spoke with (MO) advised him of the situation, and he said no worries, call your warranty company as your vehicle was sold with a 1-year warranty. I then called the warranty department, they wanted to send out an inspector since the repair list was long to verify the repairs requested. The inspector came out and confirmed all items listed needed to be fixed. The inspector then informed the repair shop the warranty would be cancelled as the dealer sold a warranty that was not compatible with this vehicle we purchased. The repair total is $5500 (tires not included in the price) on a truck we had for 30 days and has been in the shop since then. I called Car plug and spoke with Charles who was very unconcerned with the issues, actually his exact words were "Why are you calling us?" after alerting him more detailed of the issue and the fact I was sold a warranty with the vehicle that is not compatible with our truck, he said he would get with his managers and call me back. He then stated in a hostile manner " I feel the warranty company is just tying to dodge the repair tab, to which I replied "that's between you all, but we have issues here regardless" I also informed him of the situation with the warranty not being compatible again with the vehicle they sold me, and he said oh well, we didn't know. (Per the warranty company, it's in their dealer terms, and he is the manager) 2 weeks went by with no returned call. I believe in giving the dealer the chance to make it right first, which I did. At this time all I asked for was them to meet me half way and today when telling him again I was waiting on a call back he said yeah we can't do anything for you. HE DID NOT CARE. HE WAS SHORT AND MONOTONE!!! I want others to be aware of this dealer as it seems there are some dishonest practices occurring, and I now have a financed vehicle I have not been able to drive since 8/14/2022, and it needs $5500 in repairs, and they couldn't care less!!! This whole situation was misleading, and I felt I was taken advantage of as a woman purchasing a car alone with my daughter. Have the car FULLY INSPECTED ON YOUR OWN BEFORE SINGING PAPER WORK BECAUSE ONCE ITS GONE THEY DON'T CARE PERIOD!!! I plan on contacting the BBB, and dealers board with a complaint to assure nobody else has to deal with the burden and carelessness provided to us. I will also file a report to the inspecting company, for further investigation as well. read more