0/5 I had to edit my first review because at the beginning…read morethey treat you extremely well just to win you over and sell you the car. Once the deal is done, everything changes and the service becomes awful. No interest, no respect, and very poor customer service. Terrible experience. Worst dealer I've ever dealt with. Customer service is absolutely awful. They say one thing and do another. There is zero transparency, no communication between their own staff, and they are extremely dishonest during the negotiation process. We came to get our stuff AND THEY STOLE A COACH BAG I had in the back seat! Can you believe that???? We were misled and deceived with the contract. When we asked for a copy of the contract (which is our right), instead of helping us, they blocked us from their phones and completely cut off communication. Nothing ever gets resolved -- nobody takes responsibility. When we told them we would go to the DMV to clarify the situation, their response was unprofessional and aggressive: "Do whatever you want", and they stated they would not return the vehicle. On top of that, they told us we had financing through an external lender, only for us to later find out that they secretly put us into in-house financing without our consent or knowledge. This is extremely unethical. DO NOT accept their in-house financing -- it is the worst mistake you can make. This dealership operates with deception, poor ethics, and complete disregard for customers. Save yourself the stress, the time, and the money. Stay far away from this place.

We just bought a Sequoia from this place in August, first thing I noticed was nobody spoke a lick…read moreof English. Luckily I knew some Spanish and was able to work with them. Very friendly, and 100% willing to work with you. Looked at about five different Sequoias at five different dealerships and nobody wanted to work with us. We came to this location and I must say it impressed me. They fixed the items on the vehicle and then some and dropped the price twice for me. Great and easy to work with my thanks to Leo (manager) of the dealership was great! There were a few small things here and there. But Leo made sure it was corrected and was in good communication with me regarding updates and other questions I had. Great manager. But if you're looking for a used car always do your homework and understand what you need to look at/for. And make an educated decision you could walk away with a diamond or could end up with a lump of coal. Good luck out there especially with new car prices going up $$$.

I know what you're thinking.. how did I end up here? Leaving a 4 star review for a company with…read moreTWENTY EIGHT one star reviews. I came to this business's Yelp page and grabbed my chest and gasped . I can't speak on the previous reviews but I'll say although my experience wasn't top tier I walked away pleased. This lot has a wide variety of cars -- from cash cars to 6 figure exotics. Boris and Omar were very helpful. Initially I had some of the communication issues others mentioned but not to the same degree. Everything worked out well.

I reached out to this dealership several times to obtain information on a vehicle. They explained…read moreto me that someone would contact me back. However, no one responded. After several attempts, I called again and spoke with someone that further expressed to me that I should find another dealership with better prices. I was highly disappointed in the customer experience and service provided

Purchased a vehicle from this dealership in November, by May the motor is destroyed and the car is…read moreinoperable. The shop couldn't fit my car in until June, a few weeks after the expiration of the service contract. I appealed to CarXpress, because I only drove the car about 1,000 miles over six months and my mechanic agreed that there is no was no way my use caused the destruction of the motor, it had to be existing damage/cracks from long term, rough use, that was unfortunately not visible without actually taking the motor apart. CarXpress basically said too bad, you missed the buzzer and we already got our money. I paid $15k for what's is now a useless heap of metal that I drove to the grocery store and back a bunch of times.

Don't go there , they only care about the money , car broke down next day and was a rust bucket…read moreunder the floor Matt's and under the car , didn't pass emissions or inspection

WARNING don't go!!!!…read more Went here for the first time to look at a car and ask a few questions. Right from the start, the service was disappointing. The salesperson barely engaged with us--answered questions in a nonchalant way and kept walking off mid-conversation. We came back the next day ready to buy. We test drove the car, liked it, and were prepared to pay cash. We sat waiting to speak with the sales manager, who walked by us three separate times, each time asking what car we were interested in and saying "I'll be right with you." He never came back. Instead, he stood nearby having casual conversations while we waited--completely disrespectful of our time, even after we explained we needed to leave early because my husband gets up at 3 a.m. When we finally tried to move things forward, we made a very reasonable offer. The car was listed at $8,900. We offered $9,000 out the door and even said we'd handle taxes, tags, and title ourselves. They came back at $9,900--$1,000 over the listed price--claiming it was for "document fees." When I asked what that meant, I got a vague answer about "things behind the scenes." No transparency at all. Their fees are outrageous and completely unjustified. They then said they could "take $100 off," bringing it to $9,800--still a terrible deal. The sales manager never once came over to speak with us directly--not that day, and not even the next day. He couldn't even give us the courtesy of a follow-up conversation. We made our final offer of $9,100 out the door and again said we'd handle everything ourselves. The next day, they casually responded that the price wasn't coming down and asked if we wanted to come get the keys. Absolutely not. We ended up buying the same car--same year, different color--for $6,700 elsewhere, with one owner (unlike the one they claimed was one-owner but wasn't). This place is unprofessional, overpriced, and lacks basic customer respect. Save yourself the frustration and go somewhere that actually values your time and business.

Purchased a 2019 Lincoln Navigator found via Car Gurus, had it shipped to our home in Mass. Drove…read moreit within 15 minutes of dropping off and the check engine light immediately came on, motor was misfiring, my husband owns an auto business, did a tune up. Still check engine light, motor blew a month later. They sold us a car fully knowing the motor was bad, my husband could tell that they had been in there working on it without success, wires were left undone. Taillight had water droplets stuck inside so would not pass inspection. These guys are scum. If my husband didn't own an auto business, this would have cost someone $15000 on top of the purchase price of $28,000. We've asked over and over for them to please send a taillight considering the car was sold to us un-inspectable because of that and the check engine light.

Zee Hashemi was very friendly and helpful with my purchase of my 2015 Q70 Infinity thanks Charlesread more

Got a beautiful truck from here a few days ago, everyone there was great and seemed very genuine,…read moreno scamming, no pressuring, no strong arming into anything, overall great experience. I noticed something wrong with the truck that we originally went to look at and they immediately said that they would fix it. Ended up going with a different truck but appreciated their honesty with everything. Jeremy and Dave were both amazing