Usually I won't recommend an O'Reillys store because when you go inside it's a bunch of guys who…read moredon't know what parts you are talking about & they seem like they never know what they are doing. But I have been to this location a few times in the past couple of weeks & I absolutely love the commitment of this place. Everyone I spoke to was nice & handled everything well, they explained that they didn't have the part in store & had it ready for me the very next morning, amazing.

I had an issue with my alternator, drove in at 8:30, which they close at 9. However, the guys there…read morewere super sweet and stayed over to make sure I had everything I needed to do the job. They went above and beyond when they didn't have to. If you are ever in Johnson City, please stop by to let these guys know what a great team they have.

I wish I could give zero stars…read more.. On February 15th, my employee "purchased" a part from this establishment that was supposed to be delivered via UPS. To this day it has never arrived; we have never received a tracking number in spite of multiple requests; we have never received a return call in spite of multiple requests; we have not received a credit in spite of multiple requests. Today I was forced to contact my credit card company, to report this transaction as fraudulent, and to receive a credit from them for a part never received. At one point this yard even stated that UPS was to blame as they delivered it to the wrong yard. I will never use this yard again. Well, I guess I was the only one "used" the first time...

I bought an engine from them back in August and due to my work schedule, I was unable to get it in…read moreuntil Mid-December and started it yesterday 22Dec2015. When I went to start the car up, there was a ton of white smoke pouring out of the exhaust. My initial thought was maybe it is gray indicating the mixture is too lean, but my fear was that the head gasket was blown. Then I started to hear noises coming form the radiator and sure enough, there are bubbles in the overflow. Checked the compression and sure enough the middle two cylinders are well below minimum. Called the company to let them know that the description they provided was incorrect and they guy was baffled that a person would call back 4 months later when I told him that I just got the engine in due to all the parts that had to be ordered. I was told by them that the engine was in good working condition when I bought it. To me a blown head gasket is not good working condition, but hey what do I know. To absolutely confirm that it is a blown head gasket and not the rings or the valves I will do a leak down test, but either way that is still not a good working condition engine.

to make a long story short I have been a O'Reilly customer for years and I usually maintain 5 cars…read moreof my own and I do repair work for lots of people. Today I am cutting ties with them because of rude behavior from two employees and theirrefusal to match a Autozone price . while I was trying to find a better deal, I found the exact same brand on Amazon for $46, orielly sells the exact same product for $96. good bye from me and all of my customers!

New in town my battery died lucky for me there a local oreilly close been my go to for years in wpb…read more unfortunately was given wrong battery and unfortunately by me not paying attention hooked up and there were some damage anyway took damages to management and went above and beyond to pay damages I want personally thank Dan I highly recommend this location

Stopped here to have rattles in the running boards on my year-old truck fixed, since the dealership…read moresaid this is where the running boards came from. It turns out the boards came from somewhere else, but they took the time in the middle of their busy day to fix the problem anyway. Don't find service like that everyday! I will shop here for running boards for my next truck. David M.

The crew at Rhino Linings of Bristol is excellent and their products and services speak for…read morethemselves. We really appreciate you all! We had our GMC short bed done and it is awesome!

Called them a couple days prior about a used part they had for sale at $150.Called them morning of…read moreday they were supposed to have it to make sure we were on the same page.They said they would call me back after giving me some excuses.Showed up right before closing time,they weren't ready.I sat around waiting for them to remove part.Time to settle up,the guy in charge,jacks the price up $50.Telling me it will help pay his mechanics overtime for staying later.Beware.

Worst customer service ever. Very rude. One person tells you one thing and another tells you…read moresomething else. 100000000000% do no recommend going to this place for anything

Leonard's refunded my money less a $1700 restocking fee so I gave them 2 more stars but beware of…read morebuying Coleman products - they have a lousy warranty.

The service here is great. I had a problem with the lighting harness for my hitch on my SUV. I took…read moreit to them and told them what the problem was. They looked under the car, found the culprit and said they would have to order a part. They ordered the part, I took it in, and they had it fixed within 30 minutes. The people that work there are really nice and committed to their work.

Worst Parts store Ever. Counter people are either lazy or unknowledgeable. No stock, rude and…read morecompletely worthless. Save yourself some aggravation and shop anywhere else

On 12/20 I was in my vehicle at an intersection downtown at a red light. Seen a small group of…read morepedestrian crossing the street (they had the walk sign) and a white pickup with NAPA logo on it was making a left onto where pedestrians were crossing. Not even halfway across for pedestrians, NAPA driver peeled out and made an aggressive turn just 4-5 feet from them and continued to speed. I was going straight so I followed this small pickup truck to this location. For goodness sake, put your drivers in check! Very unprofessional and dangerous!

Want to give these guys a big thank you! I had a dead…read morebattery. Took it to charge at another location because this one was closed. They charged it overnight. Said it was fine. Put in my car a couple of days later and its dead. Took it to this location since it was where I bought it. They charged it and said it needed to be replaced. Told me it had gone out of warranty 3 days prior. I told them it had been charged while still in warranty at the other store. The guy i spoke too said he couldn't do anything and i needed to call corporate. This was on a Sunday and i planned to call them Monday. When we picked up the battery the manager said there was a mistake and my warranty was good for 3 more months. He replaced my battery for no charge. Thank you for doing more research and standing by your product. Made my day.

I came here twice in one day, the first time was for a warranty on a battery and was very…read moredisappointing and the guy at the front counter didn't want to help me at all, and kept leaving and taking calls ahead of me, so I got fed up with it and left. The second time I came in he was very friendly and was joking with me about my earlier experience and he apologized and was able to give me a good deal on the part I needed (an alternator). This second visit impressed me and showed me the guys here are willing to fix their mistakes and do right by their customers.

They did an amazing job on my bmw front end repair ! COZY Lafleur is incredible she has the best…read morecustomer service and she was also super knowledgeable from start to finish .

A place where they don't forget you after the sale. If something's wrong, they fix it…read more There aren't any dealerships like this one left in town. Most all the others are owned by big companies whose primary concern is profit, profit, profit. We are very happy with my wife's car we bought there. It wasn't new and we have had a couple of problems that they have taken care of for us. When you go in for service they know us by name and treat us just the same as if we had bought a $75,000 SUV from them.

I've always trusted Ken's with all of my motorcycle parts and repairs. Always fair and balanced,…read morethey let me know prices before any work is done. They'll go the extra mile to get you a better price and always do a great job. I have an import bike from the UK and they never price me out the door. Ken's over Jim's. No contest. Jim's is garbage. Sorry/Not Sorry.

Seems like a good place for tires and buying a box of oil if you change your own oil. Looks like…read morethey have a selection of helmets and appeal also. I've had tires and brakes when needed done here for years and no problems with them yet. Just a hunch if you have someone else change oil, antifreeze, spark plugs have the dealership do, not here because they deal with so many different makes, models of bikes here they may not have on the shelf the correct kind and will stick in what they have to get you down the road. P.S. they will put anything on or in your bike to get you down the road if they think you won't notice. Even the wrong tires..........be sure you know what your getting and look at what their doing before they touch the bike.