The most straight forward, no nonsense staff at any auto parts store in Lincoln. Experienced…read moretechnicians with a direct, accurate and quick approach. I live far from this location but will never buy an auto part anywhere else. Thanks

Came to the store because I needed Winchell wiper fluid there was a man talking to a customer she…read morewas done with her transaction but they just kept talking for a while then a guy came in assisted me on another register he didn't say hello how are you get out of here just looked at me like I was a foreign object finally he said is that everything for you I just expect better customer service if you don't like your job then you should probably find a different job. If you want good service go to AutoZone

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

NEVER EVER TAKE YOUR CAR HERE!! My son has a 2016 Ram 1500…read more Diagnostic stated #2 misfire, okay. He is a 1st time in taking his vehicle to the garage. He called made an appointment for a Thursday. Dropped the vehicle off on Wednesday night. 2 DAYS Later, they didn't even take the vehicle in their garage. I called, being a dad on Thursday, no call back. Called again on Friday, finally a callback. No estimate. Came there after work, they wanted to snowblow me with a lot of nonsense that didn't answer their solution to what the vehicle came in for, #2 misfire. Later on that evening, we took the truck with no service to the truck. Their parking lot is full of no plate, junk cars. They will overcharge, over diagnosis and leave you broke.

My parents were driving through Kansas on their way through the midwest when their RV developed…read moreelectrical problems. They were referred by one of the larger RV dealers in Lincoln, who had no appointments available for several weeks. They were able to get them in right away and fix the problems in a short period of time, and at an extremely reasonable cost! We recommend RV Service by T.O. 100%. They are friendly, efficient, honest, and clearly know their stuff. Thanks for the wonderful service!

We had stopped at Walmart on our way to Michigan and our jack wouldn't go up in the morning. After…read morecalling several places with a 2-3 MONTH wait, RV service by TO worked with us on an estimate and Tom came out and had our Class A Motorhome back on the road a few hours after the call. Thanks for the great prompt service!

I am happy to give Stephenson truck repair a five star review. If I could give a 10 star, they…read morewould get it. Just this week after the interment of my husbands, family ashes to the national cemetery in Omaha we became stranded in Lincoln with mechanical issues. We have a 1988 heavy truck"RV" we travel in because we have two great big German shepherd dogs that we call the security team. We had been turned down for repair identification by several different types of truck repair mechanics. When the young men at Stephenson's had the opportunity to review our issues, they were able to come up with clearly genius ideas to get us back on the road again at a very emotional time for us. They work hard ,use their time wisely, and affordable. They kept us abreast of each new idea as we decided to move forward, then sideways, then a head once again. The quality of their workmanship is obvious, as we are now moving back home with renewed power .Big hats off to Kenny and Troy. You will be in our prayers and our gratitude forever. If you need help out there, you owe it to yourself to call them. I would add that as traveling people in their 70s having a young man like Troy work on your vehicle, made us wish that there was a creative mechanic list of folks like him in every state. Thanks again!!!

Nicest folks you could ask to meet. I had an issue with my truck while visiting Lincoln. They…read morereally didn't have time on a busy Friday to take me, but did it anyway. My vehicle definitely was not safe but now I can drive home with confidence. Thank you Kenny and John. It's such a blessing to meet good folks like y'all, especially when adventuring in unfamiliar places.

I rented a truck from them at literally the last minute as U-Haul didn't have my promised truck for…read moreme when I needed it. They had one available, and worked with me to get it where I needed it. I am grateful for their help!

I came because I had a headlight out. I remembered that this store had helped me a few months back,…read moreso I knew they could take care of it again. When I arrived this time, the customer service was just as excellent as I remembered. The staff was awesome, and Ryan in particular helped me find the right bulb and even installed it for me in the parking lot. It was a quick, painless 15 minutes before I was back on the road in great condition. It was refreshing to get help with exactly what I needed without being pressured to buy anything extra--no pushing new windshield wipers or car fresheners, and no gimmicks for things I didn't need. I highly recommend this store!

24/7 my ass, terrible customer service. Car was towed after 12:00 AM and I showed up at the yard an…read morehour later to nobody working. Take your business elsewhere

These guys are my hero"s they are quick kind and know what they are doing.Never had such a good…read moreinteraction with any tow company as I had with this company and will Allways recommend them to anyone in need of Towing! Thanks again guys!

We were traveling from Utah back to Illinois, when our truck broke down in Lincoln. A friend…read morerecommended HIS auto. Their communication was clear, and accurate, their service was exemplary. They took care of us, and we got back on the road as quick as they were able, which is as quick as anyone could expect.

Good service. I made an appointment about a week in advance (they seem pretty busy, so don't expect…read moreto just walk in). I dropped my vehicle off as they were opening that day and they had my work done by noon. They followed up with me the next day to make sure everything was running well. While briefly chatting with the staff, their identity as a Christian business appears to be legit. I'm surprised they don't get more hate from the locals in this city, since there are a lot of the rainbow flag waving censorship types around here. I'll probably be back the next time I need a mechanic.