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    Carquest Auto Parts

    5.0 (1 review)
    Closed 10:00 am - 3:00 pm

    Services - Carquest Auto Parts

    Auto battery and fluid recycling

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    7 years ago

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    Falls Chevrolet Cadillac Buick Gmc - Falls Chevrolet Cadillac Buick GMC customer lounge

    Falls Chevrolet Cadillac Buick Gmc

    (10 reviews)

    Recently purchased a truck and overall the sales team was great and the buying experience started…read moreoff very positive. Unfortunately, our experience with Madison, the financing manager, significantly changed that. She made an error on the financing contract which required us to re-sign new paperwork that increased our agreed-upon and already paid financing payment. We were told that if we did not sign the new contract, we would have to return the truck -- despite already owning it for over two weeks and having it professionally wrapped. In all the years and vehicles I have purchased, I have never encountered a situation like this. What is most disappointing is that this was clearly and admittedly a dealer error, yet there was no accountability or effort to make the situation right for us as customers. This has completely soured what was otherwise a great experience with the sales team. I hope management takes situations like this seriously and works toward better accountability and customer protection in the future.

    We recently took a trip from Burlington and were running low on electric charge as we headed…read moretowards Lewiston NY and we ended up stopping at the Cadillac store to charge up. A lot attendant by the name of Lori was able to assist us. I own a Hyundai but Lori went way out of her way to help us out. She wasn't the only employee to go out of her way for customers. I noticed a service advisor letting his customer know that they washed his car after an oil service. The customer was impressed because he wasn't expecting his car to be cleaned. Very nice team and general manager.

    Carquest Auto Parts - autopartssupplies - Updated June 2026

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