Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Dr. Franklin and his staff were great. From the time that I arrived to the moment I left I felt…read morelike I was cared for, which is invaluable in an emergency situation. I went in for suspected cardiovascular/BP problems and they were thorough, attentive, and understanding through the whole process. I would definitely recommend them for emergency care.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I went to ER Wednesday, was admitted by Dr Scott Fitzgerald…read more. From Wednesday to Frida, it was the absolute best Hospital experience ever.. The Staff were so Nice, Experienced and Helpful... Not only do they have the very best Hospital food, each meal would compare to A Michlin restaurant.. Now to the BEST part; Dr Scott Fitzgerald was the most Understanding, Most caring, came in room, pulled a Chair and went thru everything single process 1 by 1, took time to make it all very personal... Could not recommend this CARING PLACE MORE HIGHLY... EVERY ASPECT WAS PERFECT.. THANK YOU DR FITZGERALD AND ALL STAFF in I

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.

The Dr (Coppola) , Nurse ( Michele) , X-ray (Matt) & front desk ( Ashleigh) were all so comforting…read moreand helpful from the minute I arrived, was treated and left. I felt so relieved that I was going to get the best care and they did not disappoint me. They even made me laugh while I was in pain. I am so very grateful for this ER!

As someone with no health insurance, I have to say I had an excellent experience. Whenever I…read morearrived, the intake receptionist and patient billing advocate, Jacque Lambert explained all of the information and potential costs to me up front which was very much appreciated. I knew I needed to see a doctor so I agreed and proceeded to. Complete the intake paperwork which is when I was called back by the ER Nurse Brent. He was also great and explained everything while answering ALL of my questions. I then had the pleasure of being seen by Dr. Coppola who was very understanding, explained everything clearly, and made sure I understood what was going on. While I may have only been for a simple dog bite analysis and check up, I felt like every person had MY best interests in mind. I received a brief treatment as well as prescription and explanation of next steps; however, I felt very confident and informed when leaving. I think everyone did a great job! The place had an immaculate waiting room and I received expedited treatment and services which was a pleasant surprise that left me with a feeling of having a great overall experience! I would definitely recommend this location and all of the staff I had interactions with, as they were very informative and were happy to answer any questions I had (a lot). I will be visiting this location in the future if and when the need arises! Thank you for the excellent experience and service!

Was amazing service and experience overall, very kind and sweet care when it came to explaining…read moreeverything and being understanding, very helpful and had get care with my comfort ability and keeping me in the loop of everything with my case. Definitely recommend

This is absolutely my favorite ER ! The nurses and doctors are beyond sweet and helpful. We went…read morewhen my husband got into a wreck and i absolutely messed up the paperwork, thankfully the sweet sweet nurses helped me through it in the most understand way !! HIGH Recommend!!

Me and my roommate went to this ER and let me just say... Best ER! They get you in fast and then…read moretake their time getting you better! Kisha was our nurse and she was amazing! If all nurses had her attitude and kindness the world would be a better place. She even made us laugh despite being in the unfortunate situation that we were in.The young lady at the front was also very kind! You can tell that the staff there genuinely love their job and care about those who walk across that threshold.

Awesome staff, super clean, quick care. Couldn't have asked for a better visit. Dr. Passi was…read moreamazing.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

Went to the ER yesterday for what I thought was a bad sinus infection or something possibly more…read moresevere. The ER staff were all amazing and very intentional on making sure I was comfortable and in good hands. They didn't skip a beat! Dr. Shah was a fantastic doctor. My whole visit lasted an acceptable time frame. I'm very happy with my experience!

As a RN myself who made the mistake of visiting this ER- in my opinion I would definitely avoid and…read moreNever visit again for any need of any sort. Very shoddy ER that provides rinky dink unprofessional and uncompassionate care. Save yourself the wasted ER bill and time and go to a more established facility.

When I was wheeled up to my floor there sat a woman playing a beautiful harp. The view from my…read moreroom was beautiful. The staff nurses in the Icu were so wonderful, kind and attentive. The Doctor's listened. They explained everything. They got me healthier than I've ever been since I first got this darn fibroid. On the way out a preacher came to see me and gave me some great advice. This hospital is well-ran and deserves an award. We don't like going to the ER, but if you have to end up in the hospital. Texas Health on Dallas Parkway is amazing.

Based on my recent surgery last week: My surgeon and the anesthesiologist were absolutely…read morefantastic, all the nurses were fantastic, but there were a few inconsistencies. The discharge paperwork said to eat whatever I wanted, but the surgeon gave me specific guidance, a handout, on a full liquid diet until my post-op appointment in 3 weeks. I am following her guidance, of course, but the discharge paperwork should say something like: follow your doctor's specific instructions. Also, I did not receive a call checking in on my status after I was discharged. I did follow up with my surgeon's office via MyChart with questions and eventually received a call from her nurse helping me with some minor post op issues, but 5 days after my surgery. In the past, I thought someone from either the doctor's office or the hospital itself called to check on the patient within a day or two (from our prior experience with Texas Health Frisco). Also, my husband stayed with me in the room overnight and I had to ask the nurses for him to be provided pillows and blankets, that would have been nice if the nurses attending me would have asked If he needed anything or even allow a caretaker meal. When I stayed at Baylor McKinney to deliver our youngest daughter over a decade ago, they allowed my husband to have a meal or two per each 24 hours of my stay at the hospital. Since I was on a full liquid diet post op, I wasn't having much or anything and I don't think It would have cost a lot to allow the 1 family member staying to take care of me be more comfortable. I understand these are super minor issues, but I would say that would bring my review up to a 5. Overall, the hospital is very clean, bright, welcoming, all the doctors, nurses, and staff were very helpful, attentive and patient, and I would absolutely recommend your hospital to anyone.

I've been with Olympus for many, many years so it's time for a review! Even though the office was a…read more30-40 minute drive from Home, it was clearly worth it as I always felt at ease and well-respected by everyone there. I've always called ahead to schedule an appointment and had visits with, and without insurance with no issues. I primarily booked with Kelly or Kimberly. Both of them are great, caring, and admirable people and Dr. Neumann is also patient to help and listen (I asked him for non-medical advice regarding moving during my final visit). Their motto is: "Whether you're a seasoned athlete, someone with multiple healthcare concerns, or still learning your ABC's, we can take care of you." And they do! They're the best.

OK - I finally had it.... I have to jump through hoops for prescription refills, I cant get in to…read moresee my doctor (they have too many patients now) - so if I need my doctor it's a 3-4 month delay... When asked "Please just refill this prescription" I'm told..... NO, YOU'LL NEED BLOODWORK AND THEN AN APPOINTMENT WITH OUR NURSE / PA.... This is EXACTLY why I left my last Primary in The Colony.... The office became totally mis-managed, there was NO ONE to complain to - no office manager???? Doctors are now overloaded - too many patients - Soooooooooooo I wish them well.... This is NO the first time I've gone through this.... But it is the last.