Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Friendly staff, short waiting times, and they do inexpensive in-house labwork. Nice atmosphere!read more

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I called in April of 2025 to let them know I just found out of was pregnant. They believe my due…read moredate is aug 2025 amd said not a single doctor can see me for prenatal all booked So basically just show up at a hospital without having ever seen any doctor n just expect one of these random doctors deliver me. Wow so dont see a doctor n just show up to a hospital when my water breaks. Or try another city Why im in frisco and what if they all say the same thing. Nobody wants to work. I have the best private insurance ppo money can buy yet baylor scott bucks! Hoping to deliver at pga once opens but again w who and no doctor. U know im gonna be missed when I walk in the hospital!! So expect my funky ass attitude

So I am here visiting and I was suffering from a bad sinus infection. From the moment I walked in I…read moreknew I was at the right place. The front staff were very friendly and welcoming. I had the good fortune of having Dr Patel see me. She was great and explained everything. Imagine my surprise that she cared enough to give me the injection. I even commented that normally a staff member gives them she laughed and said she like taking care of her patients. So what is my complaint? The DR P moved from Louisiana to come here. Come back to LA the food is waiting for you

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

As someone with no health insurance, I have to say I had an excellent experience. Whenever I…read morearrived, the intake receptionist and patient billing advocate, Jacque Lambert explained all of the information and potential costs to me up front which was very much appreciated. I knew I needed to see a doctor so I agreed and proceeded to. Complete the intake paperwork which is when I was called back by the ER Nurse Brent. He was also great and explained everything while answering ALL of my questions. I then had the pleasure of being seen by Dr. Coppola who was very understanding, explained everything clearly, and made sure I understood what was going on. While I may have only been for a simple dog bite analysis and check up, I felt like every person had MY best interests in mind. I received a brief treatment as well as prescription and explanation of next steps; however, I felt very confident and informed when leaving. I think everyone did a great job! The place had an immaculate waiting room and I received expedited treatment and services which was a pleasant surprise that left me with a feeling of having a great overall experience! I would definitely recommend this location and all of the staff I had interactions with, as they were very informative and were happy to answer any questions I had (a lot). I will be visiting this location in the future if and when the need arises! Thank you for the excellent experience and service!

Dear TC ER H team - Thank you for your compassionate and professional care. Your attentiveness,…read moreclear communication, and genuine concern brought both clarity and comfort during a difficult time. I truly appreciate your dedication to patient well-being and the kindness you showed throughout my visits. You made a real difference. In Gratitude. Paul S.

This is absolutely my favorite ER ! The nurses and doctors are beyond sweet and helpful. We went…read morewhen my husband got into a wreck and i absolutely messed up the paperwork, thankfully the sweet sweet nurses helped me through it in the most understand way !! HIGH Recommend!!

Yelp 100 Challenge 2023…read more #55 Clean and quiet urgent care located off Eldorado. Plenty of parking out front with water and coffee available while you wait. Kind staff and you're seen rather quickly if arriving early or during business hours.

Me and my roommate went to this ER and let me just say... Best ER! They get you in fast and then…read moretake their time getting you better! Kisha was our nurse and she was amazing! If all nurses had her attitude and kindness the world would be a better place. She even made us laugh despite being in the unfortunate situation that we were in.The young lady at the front was also very kind! You can tell that the staff there genuinely love their job and care about those who walk across that threshold.

Awesome staff, super clean, quick care. Couldn't have asked for a better visit. Dr. Passi was…read moreamazing.

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

If your pet is having an emergency, don't go to this place…read more Our dog was hemorrhaging, bleeding uncontrollably and they placed us inside an exam room for two hours before anyone checked on us!!! Then they said sorry we have other patients!! No triage, nothing!!!

Went to the ER yesterday for what I thought was a bad sinus infection or something possibly more…read moresevere. The ER staff were all amazing and very intentional on making sure I was comfortable and in good hands. They didn't skip a beat! Dr. Shah was a fantastic doctor. My whole visit lasted an acceptable time frame. I'm very happy with my experience!

As a RN myself who made the mistake of visiting this ER- in my opinion I would definitely avoid and…read moreNever visit again for any need of any sort. Very shoddy ER that provides rinky dink unprofessional and uncompassionate care. Save yourself the wasted ER bill and time and go to a more established facility.

Gave birth here in December and had a very good experience. The nurses in labor and delivery were…read morekind, attentive and supportive. Normally wouldn't eat at hospitals, but wow, they have great food! Husband and I enjoyed the celebratory dinners the following day which tasted like restaurant quality. The hospital itself was clean, new and visitors were always allowed.

Went to the ER night 1 in severe respiratory distress after having Covid a week earlier. I have a…read morehistory of Asthma especially after being ill. They did several breathing treatments on me and gave a round of IV cortisteroids then sent me home and said if I didn't feel better to come back. Well about 12 hours later I was worse again and had to come back. This time they admitted me. Once admitted the first MD examined me and really didn't ever say anything at all and just left. They were basically just watching me and giving breathing treatments every six hours. Next day my breathing wasn't any better and blood work was getting worse so more IV cortisteroids and antibiotics. Next day no better and at one point the MD told me that it was probably just a hold over from covid and that I might be like this for 6 months and that I just needed to relax. They sent me home the next day with me feeling no better and not being able to stop coughing or breath well. I sent all of my labs from the hospital to my personal MD who doesn't have privileges at this hospital and after a phone conversation she changed my antibiotic and the next day started feeling better. It turns out I had a relatively rare bacterial infection in my lungs that the hospital didn't catch and could have caused severe organ damage or even death if left untreated. All the while the MD's at the hospital didn't even think there was anything really wrong with me. They gave me enough Steroids to keep me going but not fix anything. I would not ever go back here or recommend it to anyone.

OK - I finally had it.... I have to jump through hoops for prescription refills, I cant get in to…read moresee my doctor (they have too many patients now) - so if I need my doctor it's a 3-4 month delay... When asked "Please just refill this prescription" I'm told..... NO, YOU'LL NEED BLOODWORK AND THEN AN APPOINTMENT WITH OUR NURSE / PA.... This is EXACTLY why I left my last Primary in The Colony.... The office became totally mis-managed, there was NO ONE to complain to - no office manager???? Doctors are now overloaded - too many patients - Soooooooooooo I wish them well.... This is NO the first time I've gone through this.... But it is the last.

Dr. Neumann is the best! He is straightforward and I can see how some people would not like that. I…read morehowever appreciate things not being sugar-coated when it comes to my health.