I recently relocated to Ohio and was in search of a new dental office after being with my previous dentists for over five years. Unfortunately, my experience at Carrie Fletcher-Clock, DDS, in Kettering was far from positive. After reading the reviews, I decided to book a consultation when I needed immediate dental attention. The consult went well, and I initially thought I had found my new dental home--but I was wrong. After the consultation in July, the front desk staff told me they would call me, but I waited two months without hearing anything. When I finally called to follow up, I was met with excuses and no accountability. The front desk blamed the delay on insurance, but as a patient, I wasn't aware of what goes on behind the scenes and felt that even a simple update would have been appreciated. Instead, I was left in the dark with no communication for over two months. When I finally returned for my appointment, I had some follow-up questions based on my conversation with insurance. The dental hygienist ( young lady with blonde hair in bun) was very polite and patient, answering what she could, but Dr. Fletcher-Clock's attitude was shocking. When I asked her questions about my care plan, she told me, "I think you will be a problem," and insinuated that I thought I knew more than her, which was confusing and uncalled for. I wasn't rude at all or challenging her. Multiply time letting her know I AGREEW WITH HER ; I simply wanted clarification and reassurance about my treatment plan. Her dismissive tone and comments about insurance were unprofessional, with statements like "They're probably not even dentists looking at the X-rays. Insurance sucks, and they're in India." I left feeling unheard and shamed for merely seeking information about my own care. Patients should never be made to feel like a burden for asking questions, especially when dental visits can already be anxiety-inducing for some and I tend to experience anxiety when visiting the dentist which is why I had questions and needed to feel safe. What made this experience worse was the lack of accountability. Dr. Fletcher-Clock didn't take any responsibility for the miscommunication, instead blaming me for being "difficult." When I expressed discomfort and wanted to reschedule or reconsider my options, she remarked, "Do you know I blocked off two hours for you?"--as if my time and questions were irrelevant. I responded, "Do you know I've been calling your office for two months with little to no feedback?" I even offered to pay a cancellation fee because I was so uncomfortable (ready to leave) with her tone and statement and to be fair if she felt my questions were a waste of her time. I left the office embarrassed and deeply saddened. Even as I walked out, a staff member (Older lady sitting in chair with dark hair) gave me a dirty look, which added to the already negative experience. This type of treatment is exactly why some patients are afraid to speak up or ask questions at medical and dental offices or refuse to go to the doctor in general. No one should ever feel shamed for wanting to understand their care. This experience was incredibly disappointing, especially after moving to a new state and hoping to find a reliable dental home. It's unfortunate, but I cannot recommend this office based on the lack of communication, professionalism, and care that I received. read more

love this dentist, love this staff. they genuinely care about your experience. dr clock is patient and understanding and willing to talk through my options. she addresses my concerns and eases my anxieties. read more

Absolutely the best Dentist anywhere! Appointments are easy to schedule and manage. The office team is very courteous and professional. The hygienists are careful and compassionate. I've never had a bad experience. Dr. Fletcher-Clock is the most trust-worthy dentist I've ever had. She is very comprehensive and thorough. She always has my best interests in mind and I always feel confident in her care. read more

My daughter and I have been patients for years and so happy we found a dental office that checks all the boxes! Highly recommend!

Dr. Fletcher-Clock is the best! My family wouldn't trust anyone else with our dental care. The entire dental team is professional, caring, and knowledgeable. We're so glad to have found Dr. Fletcher-Clock's practice. Can't recommend her enough. read more

Dr. Clock is great! She provides high quality dental care with a personal touch. Her staff are also great to work with!

Dr. Clock is friendly, personable and caring. I feel like she takes time to answer questions and isn't rushed. The staff are great too!

Dr Fletcher-Clock and her staff are great, and offer a caring and personal dental experience. I trust them with my and my family's dental care and have for many years. I would highly recommend Dr Fletcher-Clock and her staff. read more

Wonderful dental office !!!! Staff was very helpful, kind, professional, and welcoming! The dentist did a fantastic job, very thorough, and gentle!!! Great experience !! read more

We love Dr. Clock! She's so kind, knowledgeable, and committed to her patients. Her staff is also great and sweet and kind! We love her practice because it's small, intimate, and feels like we're a true patient versus being at some corporate entity that just sees as many patients as they can in a day. Even more, we've had her help out outside of business hours for an emergency, and I couldn't be more grateful for that! She's truly committed! We highly recommend her for adults and young kids! read more

Dr Fletcher Clock and her staff are knowledgeable, caring and timely and are perfect for our whole family. We could not be more grateful for them! Thank you Dr Clock and team! read more

My husband was a patient of Dr clocks about 3 years ago. He went two appointments with her. She was pleasant, but her staff were not at all friendly. She seemed compassionate, All of the fillings fell out within 2 months, the tooth she fixed crumbled away not long after. In away we boyh wanted him to have her fix the mess ups that he paid well for. We decided against it because by that time we both deemed her as incompetent, and were afraid of her work. We decided to just bite the bullet , and pay someone else. On a limited income He still hasn't gotten many of the tooth repaired or replaced that fell out (in the front teeth) We need to save up to take that project on. We feel like we were ripped off. In the future I just advise if you really want to go there make sure if the work is poor quality that you have her make it right. I gave her one star for being friendly and pleasant. read more

Like most, I am not a fan of going to the dentist. Between getting the usual lecture on flossing more and the constant feeling of being sold on additional cosmetic procedures, I had to find a new dentist. I recently switched to Dr. Fletcher-Clock after a friend's recommendation and the experience has been great. Finally, I am not dreading that 6 month cleaning! read more

Wasn't able to make it to another appointment at another office , called and tried to reschedule never heard back from them, get a call from this office saying that they're cancelling my appointment. I redact my previous review. When I initially went the dental tech couldn't even figure out how to use the X ray Machine , took her 8 times to realize that the actual x Ray wasn't pointed at my mouth, or even pulled off the wall. If that's a sign of what was to come I am glad THEY cancelled my appointment I'll take my premium insurance elsewhere read more