car was ready at time promised. Alex was profeesional, efficient and great in recommending a car…read moresimilar to the one I own (and in the shop after an accident). I highly recommend this Enterprise location!

Worst car rental ever! Could not provide a reserved car never going back. Customers serviceread more

Arsy has Excellent customer service. Truly the best I've ever had with this company. Arsy is an…read moreasset for sure. Don't lose her!

I'm sorry to give such a bad review. I don't know who to blame, neither rental counter service at…read morepentagon city mall Arlington, VA. nor billing department. The problem is I DID NOT RENT THE CAR. I got emails for surveys and e-receipts for $440.63. it was charged from debit card. I did report these problem and they refund it. Their excuse was system error. The car was rented one way from my Arlington, VA and return at Columbus, OH, all of these information show on receipt. But my main concern is how this error happened. The computer system just run and start charging people randomly. Just BE AWARE.

I would like to take a moment to recognize and sincerely thank Ms. Tonya (ID #E14DJZ) from the…read moreUncovered Unit at Enterprise. Today, I was transferred at least 12 times while trying to get assistance. Unfortunately, out of the first 11 representatives I spoke with, many were unhelpful and lacked the level of customer service I desperately needed. By the time I reached Ms. Tonya, I was frustrated and exhausted. However, Ms. Tonya completely changed my experience. She went above and beyond to make sure my issue was resolved. She took the time to listen, showed genuine compassion, and worked diligently to get me the confirmation I needed and ensure that I was removed from the list. She did not rush me off the phone or treat me like just another caller. Instead, she treated me with kindness, professionalism, and respect. In a world where excellent customer service can sometimes be hard to find, Ms. Tonya truly stands out. Her dedication, patience, and willingness to help are a reflection of the highest standard of service. Because of her, what started as a very frustrating experience ended with relief and gratitude. Ms. Tonya, thank you from the bottom of my heart. I am incredibly grateful for everything you did for me today. I pray that God continues to bless you, your family, and your career. You are beyond amazing, and Enterprise is fortunate to have someone like you representing their company. Please make sure this recognition reaches the appropriate leadership team because exceptional employees like Ms. Tonya deserve to be celebrated. With sincere appreciation, Ashley

We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National…read moreAirport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward.

I never recommend Avist to you, their series is poor l, rude staff , bad communication.read more

Needed a car last minute. They said I was lucky cus they usually don't have extra cars because they…read morego to the Dulles airport.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

A shuttle at the arrivals curb will taxi you to the car rental area. It's walkable, but shuttle…read morecomes often enough you can wait. Car pickup was very easy. There was no queue at the desk, and my reservation was ready for me. Took the elevators up to the garage level, where I was able to choose from a few available cars. Be sure to take pics of the car, and the plate. Car drove smoothly, no issues. Return was also easy. Follow signs for the rental return, pull into the marked lane, and an employee will take the key from you. Now here, I need to emphasize that you should request a receipt. I'm sure many of us are used to things running smoothly and digitized, but get one. After about a week, I got an astronomical bill from National for a car and journey that wasn't even mine. The employee at the garage must have been napping and didn't enter the correct info or something. Luckily, I was prepared with all the relevant info. It was a fairly simple matter to resolve it, but I had to call a couple different numbers, and explain things on the phone, which is more hassle than I would have liked. Otherwise good experience.

This is the only rental car company not at the airport. When you make a reservation, they do not…read moremake that clear. Out of the seven people in the rental car shuttle, five had major issues finding the right shuttle pickup and drop off location. Since the signage for the Rental Cars was for all the other companies, you end up walking all over the airport, just to find out Budget and Avis are the only companies not onsite. The biggest disappointment was the 'directions' in their app do not make that clear and the iPhone number they provide does not get you to the local office and their National Helpdesk is no help.

I'll be reporting this place to the BBB. It's not worth saving some money. The people running this…read morelocation should be ashamed of themselves. They almost scammed us by adding charges to our reservation by around $300. We come to dc every two months or so and decided to go its budget just to save a few bucks. The girl with the light brown curly hair in a bun - she had glasses too. She first took the credit card and when we asked about the up charge, she literally stayed silent and when we asked the question again she told us "well I'll explain it to you if you'll let me." - girl after charging us the wrong price, you do not get to act like that. What if someone did that' to you? They wouldn't even tell us their names after. Why don't you explain WHY you are charging me more than what I agreed to, before you charging? In what world is that okay?? She basically told us we could not cancel the reservation which she upcharged us for again, without explaining before charging. Maybe she didn't know how to take the charges off because after RESISTING to help us correct our reservation, the upcharge was still on the bill. After some back and forth she took it off. She told us to wait another 10 minutes for the car. We asked her if we could sit and wait and she told us "no. you stand right there in front of me" like who do you think you are speaking to customers like that? They said they were short staffed but... don't take your short staffed excuses out on your customers. The male "manager" (clearly with no management experience) was aggressive with our group as soon as he came. He spoke over us - sure two people were talking at the same time but to speak to us like we are children was crazy work. He told us we could just go get another rental service after we told him this has been the worst experience we've had renting a car. I get it - no video should've been recorded which I understand, (they won't be posted anywhere) but to come at us with an aggressive attitude like that - I've never been to a business like this. He didn't want to come to any resolve or maybe he doesn't know how. They might be a training or something. After he basically told us we can take it or leave it I asked him if he wanted us to cancel our reservation and he said he was in the business to make money. Clearly with no integrity though. And to make matters worse they gave us a DIRTY unwashed car!! Incredible! Now we've been here for about 50 minutes waiting for a car we paid for and was overcharged for until we caught it. The gentleman who got our car washed was very helpful and kind. He even apologized for the terrible experience we had. You should be embarrassed of the business you run trying to scam people to upsell. Upselling without explaining and then giving us attitude about it is WILD. I have the operations managers contact information. I hope for a better response. Allowing your employees to speak to customers this way is insane to me. We should have checked reviews before deciding to use this location. And yes we checked the car thoroughly. I have a feeling they'll try to charge us for something that was already there. I'm in retail and have been shortstaffed for the past year - no exaggeration. I had a situation where a customer was upset and recorded one of my team members and yes I was upset too but I never made the customer feel like they did something wrong regardless and asked them politely to not post an offered a discount for the upset. I wouldn't let anyone leave with a bad taste in their mouths. Then I coached my team member. That's how service jobs work. I would be appalled if my team members acted this way. I'm in the business of keeping customers and getting positive reviews. That's what the job is when it comes to customer service. This location Avis and Budget - awful business practices upcharging customers unknowingly. This isn't the first time we've used Avis/budget and had a poor experience. It's not worth saving a few bucks. They know exactly what they are doing especially bc they're the only rental around off airport so we would've had to call an uber and spend another 2 hours to get another car and we didn't have the time. They know it's highly inconvenient for us so they can treat us however they want knowing they'll get our business either way.

The car was great. The service was awful. My name wasn't on the board, so I had to go to the desk…read more There was one person behind the desk helping a customer. There were another three talking amongst themselves with two of us in line. They couldn't be bothered by us. After about ten minutes, we both got some help. It was good after that. Terrible first impression.

Arrived for a simple car rental pick up return, but had to deal with the rudest people I have ever…read moremet. Multiple people on your staff should not be in customer service.

We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald…read moreReagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend.

Made a reservation and when I arrived, they didn't have any vehicles available. They wouldn't even…read morecheck nearby locations for me.

AVOID AT ALL COST I…read morebooked a large truck for a full house move and could not get ahold of them to confirm my reservation. After going through the parent customer service multiple times I finally got to a person at this location who couldn't have helped less. He couldn't find my reservation and when he did he said that they only have van rentals. When I said that wouldn't work, he said "well that's all we have, I can cancel if you want" No help, not alternatives, and allows you to book trucks knowing they don't have any.